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Akuntabilitas Kinerja Pegawai Badan Pengelolaan Keuangan dan Asset Kabupaten Pamekasan 财政管理机构工作人员和帕美卡桑地区资产管理人员的工作责任
JPAP: Jurnal Penelitian Administrasi Publik Pub Date : 2022-08-05 DOI: 10.30996/jpap.v8i1.6333
M. Husein, Sukron Ma’mun
{"title":"Akuntabilitas Kinerja Pegawai Badan Pengelolaan Keuangan dan Asset Kabupaten Pamekasan","authors":"M. Husein, Sukron Ma’mun","doi":"10.30996/jpap.v8i1.6333","DOIUrl":"https://doi.org/10.30996/jpap.v8i1.6333","url":null,"abstract":"The implementation of good governance requires the government to improve its bureaucratic system so that a more accountable government is formed so that the government becomes more efficient, effective, clean and responsible and free from a culture of corruption, collusion and nepotism. The Pamekasan Regency Financial and Asset Management Agency as a government agency authorized to manage Pamekasan Regency finances and assets is obliged to be responsible for its performance in achieving the vision and mission that has been formulated. The purpose of this study was to determine the accountability of employee performance at the Pamekasan Regency's Financial and Asset Management Agency. This research uses descriptive qualitative research, because it seeks to explain the reality of accountability in the performance of employees of the Pamekasan Regency's Financial and Asset Management Agency. Data collection uses in-depth interview techniques and documentation. Data analysis in this study uses the Text and Language Analysis Method, namely Content Analysis. The results showed that, performance accountability carried out by individual employees was still not going well because in the application of the five dimensions of performance accountability namely legal accountability and honesty, managerial accountability, program accountability, policy accountability and financial accountability were not in line with expectations. In this case, the improvement of the lack of performance accountability carried out by individual employees must be by means of instilling control (self) in each individual employee to be successful in taking responsibility for their performance. Results Performance achievements carried out by individual employees are evaluated for the accountability of their performance and are required to account for their performance in carrying out what are the main tasks, functions and responsibilities mandated to employees.","PeriodicalId":225328,"journal":{"name":"JPAP: Jurnal Penelitian Administrasi Publik","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128724074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Inovasi Pelayanan Publik Melalui Jamsostek Mobile (JMO) (Studi Kasus di BPJS Ketenagakerjaan Cabang Rungkut Kota Surabaya) 通过Jamsostek Mobile (JMO)促进公共服务的创新(BPJS职能研究:泗水市)
JPAP: Jurnal Penelitian Administrasi Publik Pub Date : 2022-07-28 DOI: 10.30996/jpap.v8i1.6617
Muhammad Farkhan Dicki Samudera, Vidya Imanuari Pertiwi
{"title":"Inovasi Pelayanan Publik Melalui Jamsostek Mobile (JMO) (Studi Kasus di BPJS Ketenagakerjaan Cabang Rungkut Kota Surabaya)","authors":"Muhammad Farkhan Dicki Samudera, Vidya Imanuari Pertiwi","doi":"10.30996/jpap.v8i1.6617","DOIUrl":"https://doi.org/10.30996/jpap.v8i1.6617","url":null,"abstract":"Inovasi pelayanan publik menjadi suatu keharusan bagi pemerintah sebagai bentuk adaptasi dari perkembangan teknologi informasi. Salah satu instansi pemerintah penyedia pelayanan publik yaitu BPJS Ketenagakerjaan dengan meluncurkan inovasi aplikasi JMO untuk meningkatkan pelayanan. Tujuan penelitian ini untuk mengetahui bagaimana inovasi pelayanan publik melalui aplikasi JMO di BPJS Ketenagakerjaan Cabang Rungkut Kota Surabaya. Metode penelitian yang digunakan yaitu teknik analisis data kualitatif melalui interpretasi dan verifikasi cermat terhadap setiap informasi melalui data primer maupun data sekunder dari hasil wawancara, observasi, dokumentasi, kemudian dianalisis sehingga ditarik kesimpulan dari masalah penelitian. Hasil penelitian ini menunjukkan bahwa penerapan inovasi layanan JMO di BPJS Ketenagakerjaan Kantor Cabang Rungkut Kota Surabaya dilaksanakan: 1) pimpinan lembaga memberi ruang untuk terus berinovasi dan relasi jaringan untuk meningkatkan pelayanan JMO; 2) telah menerapkan kriteria transparan dan akuntabel. Akan tetapi mengabaikan kriteria partisipasi masyarakat dalam mekanisme saran dan umpan balik; 3) mekanisme analisis data layanan JMO masih manual sehingga kurang maksimal dalam mengatasi masalah melalui teknologi; dan 4) SOP layanan JMO tidak memiliki fleksibilitas tinggi di tingkat kantor cabang.","PeriodicalId":225328,"journal":{"name":"JPAP: Jurnal Penelitian Administrasi Publik","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116896852","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
ANALISIS FORMULASI KEBIJAKAN MASA BERLAKU PASPOR 10 TAHUN DALAM PERSPEKTIF KEIMIGRASIAN 对过去10年护照有效政策配方的分析从移民的角度来看
JPAP: Jurnal Penelitian Administrasi Publik Pub Date : 2022-07-27 DOI: 10.30996/jpap.v8i1.6633
Caesar Demas Edwinarta, Marliana Eka Fauzia, Adhinda Dewi Agustine
{"title":"ANALISIS FORMULASI KEBIJAKAN MASA BERLAKU PASPOR 10 TAHUN DALAM PERSPEKTIF KEIMIGRASIAN","authors":"Caesar Demas Edwinarta, Marliana Eka Fauzia, Adhinda Dewi Agustine","doi":"10.30996/jpap.v8i1.6633","DOIUrl":"https://doi.org/10.30996/jpap.v8i1.6633","url":null,"abstract":"Penelitian ini merupakan kajian terhadap perencanaan formulasi kebijakan masa berlaku paspor 10 tahun sesuai dengan Peraturan Pemerintah Nomor 51 Tahun 2020. Dalam peraturan tersebut dijelaskan bahwa masa berlaku paspor akan diperpanjang hingga paling lama berlaku selama 10 tahun dari yang sebelumnya berlaku paling lama 5 tahun. Adanya peraturan tersebut secara langsung akan mengubah peraturan terdahulu bahkan termasuk kemungkinan mengubah Undang-Undang Nomor 6 Tahun 2011 Tentang Keimigrasian. Perubahan atas peraturan-peraturan yang mengatur tentang prosedur serta hal lain yang berkaitan dengan paspor akan menghasilkan kebijakan-kebijakan yang memerlukan formulasi kebijakan yang tepat. Penelitian ini menggunakan metode kualitatif dan dipadukan dengan pendekatan studi kasus yang bertujuan untuk menganalisis rencana formulasi kebijakan masa berlaku paspor 10 tahun dalam perspektif Keimigrasian. Hasil penelitian menyatakan bahwa terdapat nilai positif dan negatif terhadap rencana formulasi kebijakan masa berlaku paspor 10 tahun terutama dalam aspek penanganan penyalahgunaan paspor, permasalahan Kewarganegaraan serta penghitungan penerimaan negara.  Hasil analisis ini diharapkan mampu menjadi studi pustaka dalam rencana formulasi kebijakan masa berlaku paspor 10 tahun yang akan diterapkan kedepannya.","PeriodicalId":225328,"journal":{"name":"JPAP: Jurnal Penelitian Administrasi Publik","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117176757","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Implementasi Kebijakan Revitalisasi Pendidikan Menengah Kejuruan Di Provinsi Jawa Timur 东爪哇省恢复就业中学教育政策的实施
JPAP: Jurnal Penelitian Administrasi Publik Pub Date : 2022-07-20 DOI: 10.30996/jpap.v8i1.6588
Wydha Mustika Maharani, Dian Marta Wati
{"title":"Implementasi Kebijakan Revitalisasi Pendidikan Menengah Kejuruan Di Provinsi Jawa Timur","authors":"Wydha Mustika Maharani, Dian Marta Wati","doi":"10.30996/jpap.v8i1.6588","DOIUrl":"https://doi.org/10.30996/jpap.v8i1.6588","url":null,"abstract":"Perhatian Pemerintah Pusat terhadap kualitas lulusan Sekolah Menengah Kejuruan semakin terlihat, terbukti dengan dikeluarkannya Intruksi Presiden Nomor 9 Tahun 2016 tentang Revitalisasi Pendidikan SMK. Revitalisasi pendidikan SMK sangat penting dilakukan mengingat perkembangan teknologi yang semakin pesat. Lulusan SMK dengan keterampilan di suatu bidang serta berwawasan global sangatlah diperlukan agar keterserapan tenaga kerja dari lulusan SMK terus meningkat. Revitalisasi mendukung klaster pengembangan industri sehingga pelaksanaan revitalisasi juga menyesuaikan dengan klaster-klaster yang ada di masing-masing daerah agar pendidikan kejuruan SMK dapat berkontribusi langsung dan mampu mengoptimalkan potensi yang ada disetiap daerah. Pada tahun 2020, Pemerintah Pusat telah mengubah paradigma program pendidikan kejuruan yang sebelumnya berorientasi pada supply driven ke demand driven, yang sebelumnya sistem pengelolaannya terpusat dirubah menjadi terdesentralisasi, yang semula pendekatan pembelajaran menggunakan pendekatan mata pelajaran diubah menjadi pembelajaran berbasis kompetensi (CBT) dan dari pola penyelenggaraan pendidikan kejuruan yang sangat terstruktur berubah menjadi lebih fleksibel dan permeable. Berdasarkan harapan, potensi, regulasi serta teori yang mendasari permasalahan pendidikan menengah kejuruan maka rumusan penelitian ini menyangkut persoalan bagaimana implementasi kebijakan revitalisasi pendidikan menengah kejuruan di Provinsi Jawa Timur? Penelitian ini menggunakan metode kualitatif deskriptif. Dalam menentukan wilayah sampel ditentukan secara purposive sampling dengan mengambil beberapa Sekolah Menengah Kejuruan sesuai dengan potensi unggulan di Provinsi Jawa Timur. \u0000Kata Kunci: Implementasi Kebijakan, Revitalisasi, Pendidikan Menengah Kejuruan","PeriodicalId":225328,"journal":{"name":"JPAP: Jurnal Penelitian Administrasi Publik","volume":"116 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116283779","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Inovasi The Gade Clean & Gold Pada Bank Sampah Mutiara Di Kota Pekanbaru
JPAP: Jurnal Penelitian Administrasi Publik Pub Date : 2022-06-26 DOI: 10.30996/jpap.v8i1.5746
Disa Gushilda, Febri Yuliani, Hasim Asari
{"title":"Inovasi The Gade Clean & Gold Pada Bank Sampah Mutiara Di Kota Pekanbaru","authors":"Disa Gushilda, Febri Yuliani, Hasim Asari","doi":"10.30996/jpap.v8i1.5746","DOIUrl":"https://doi.org/10.30996/jpap.v8i1.5746","url":null,"abstract":"This research is motivated by the existence of a new innovation related to waste management which aims to change the mindset of the community towards waste so that people know that waste can also be useful and has value and to increase citizens' interest in waste banks that can provide benefits to the community, one of which is in the form of  long term investment.  And with the innovation of this waste bank, it can reduce environmental pollution caused by the accumulation of indiscriminate garbage. The purpose of this study is to find out the innovation that is the Gade Clean and Gold at the Pearl Waste Bank of Pekanbaru City and identify the factors that hinder the innovation.  This study uses a qualitative research method approach.  The research data was obtained directly from the results of observations and interviews with informants and interactive data analysis. The results of this study explain that the innovation of the gade clean and gold at the pearl waste bank in the city of Pekanbaru is not optimal, this can be seen from several inhibiting indicators in the form of limited facilities and infrastructure such as press machines, chopping machines and waste storage warehouses and limited human resources that make  the waste at the pearl bank that is received is not managed by the waste bank but is resold to the vendor","PeriodicalId":225328,"journal":{"name":"JPAP: Jurnal Penelitian Administrasi Publik","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131377957","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Pengaruh Kompetensi Dan Motivasi Kerja Terhadap Kinerja Personel (Studi Kasus Pada KRI XYZ) 工作能力和动力对工作人员绩效的影响(kiri XYZ案例研究)
JPAP: Jurnal Penelitian Administrasi Publik Pub Date : 2022-06-04 DOI: 10.30996/jpap.v8i1.5588
Andi Sulistiono, Budi Riyanto, S. Wahyuni
{"title":"Pengaruh Kompetensi Dan Motivasi Kerja Terhadap Kinerja Personel (Studi Kasus Pada KRI XYZ)","authors":"Andi Sulistiono, Budi Riyanto, S. Wahyuni","doi":"10.30996/jpap.v8i1.5588","DOIUrl":"https://doi.org/10.30996/jpap.v8i1.5588","url":null,"abstract":"The research was implemented by author to examine the relation  of competence and work motivation to the personel performance in order to accomplish work daily. The analysis will use approaches quantitative method in which some data will be collected from field research and some theories. Field research will take place in a warship xyz. The author will arrange analysis which is used regrresion analysis to examine the correlation personel competence and work motivation to the personel performance by partially and simultaneously. The correlation from competence to personel performance is 0,52, it means competence has correlation and influence to the personel performance. The result of correlation analysis from work motivation to personel performance is 0,615, it has meaning that work motivation has strong correlation and  give influence to the personel performance. Regression linear analysis showed the value of t table from work motivation bigger than t table of competence to the personel performance, it means that work motivation has influence stronger than competence to the personel performance.","PeriodicalId":225328,"journal":{"name":"JPAP: Jurnal Penelitian Administrasi Publik","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128799348","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Transparansi Pengelolaan Dana Desa di Desa Cangkringrandu Kecamatan Perak Kabupaten Jombang
JPAP: Jurnal Penelitian Administrasi Publik Pub Date : 2022-05-26 DOI: 10.30996/jpap.v8i1.5923
Yulia Nurjanah, Diana Hertati
{"title":"Transparansi Pengelolaan Dana Desa di Desa Cangkringrandu Kecamatan Perak Kabupaten Jombang","authors":"Yulia Nurjanah, Diana Hertati","doi":"10.30996/jpap.v8i1.5923","DOIUrl":"https://doi.org/10.30996/jpap.v8i1.5923","url":null,"abstract":"Penelitian ini bertujuan untuk menganalisis dan mendeskripsikan transparansi pengelolaan dana desa di Desa Cangkringrandu Kecamatan Perak Kabupaten Jombang. Karena melihat dari banyaknya kasus-kasus mengenai tidak transparannya pengelolaan keuangan desa di desa masing-masing khususnya dana desa. Permasalahan ini tentunya dapat diminimalisir jika semua pihak mendukung adanya pemerintahan yang bersih baik dari masyarakat yang ikut dalam pelaksanaan program desa ataupun pengawasannya. Penelitian ini menggunakan teori menurut Institute for Democracy in South Africa (IDASA). Penerapan transparansi pengelolaan dana desa dapat dilihat dari ada tidaknya kerangka kerja hukum bagi transparansi, adanya akses masyarakat terhadap transparansi anggaran dan adanya keterlibatan masyarakat dalam pengelolaan keuangan desa. Penelitian ini merupakan penelitian kualitatif dengan menggunakan metode deskriptif. Jenis data yang akan digunakan dalam penelitian ini adalah data primer dan data sekunder. Teknik pengumpulan data dilakukan dengan wawancara, observasi dan dokumentasi. Berdasarkan hasil penelitian diketahui bahwa Transparansi Pengelolaan Dana Desa di Desa Cangkringrandu Kecamatan Perak Kabupaten Jombang sudah transparan. Transparansi pengelolaan dana desa dapat dilihat dari 1) Ada tidaknya kerangka kerja hukum bagi transparansi, 2) Adanya akses masyarakat terhadap transparansi anggaran, 3) Adanya keterlibatan masyarakat dalam pengelolaan keuangan desa. Penelitian ini menyimpulkan bahwa transparansi pengelolaan dana desa di Desa Cangkringrandu Kecamatan Perak Kabupaten Jombang sudah transparan namun belum optimal.","PeriodicalId":225328,"journal":{"name":"JPAP: Jurnal Penelitian Administrasi Publik","volume":"35 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-05-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129546843","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Efektivitas PTSL (Pendaftaran Tanah Sistematis Lengkap) Dalam Pelayanan Administrasi Pertanahan Di Kota Batu 创伤后应激障碍(系统地登记)在石城的土地管理服务中发挥作用
JPAP: Jurnal Penelitian Administrasi Publik Pub Date : 2022-05-26 DOI: 10.30996/jpap.v8i1.5747
L. Putra, T. Ilyas, Benny Krestian Heriawanto
{"title":"Efektivitas PTSL (Pendaftaran Tanah Sistematis Lengkap) Dalam Pelayanan Administrasi Pertanahan Di Kota Batu","authors":"L. Putra, T. Ilyas, Benny Krestian Heriawanto","doi":"10.30996/jpap.v8i1.5747","DOIUrl":"https://doi.org/10.30996/jpap.v8i1.5747","url":null,"abstract":"Abstract:The PTSL program launched by the central government is like a breath of fresh air for the people of Batu City, where the community is greatly helped in terms of the ease of obtaining land certificates. However, in the general PTSL implementation process as regulated in PP 24 of 1997, there are several irregularities and problems, particularly related to administration which does not require a transfer deed. This study uses a qualitative approach with a SWOT analysis technique. The analysis is carried out based on maximizing strengths and opportunities, but at the same time minimizing weaknesses and threats. In conclusion, the village as the spearhead of the implementation of the PTSL program has different problems, both in terms of resources and technical aspects, namely, (1) Extension or socialization that is not comprehensive because the counseling process is carried out individually on the RT RW committee. (2) Issuance of certificates of property rights whose issuance still contains several errors. 3) There are internal problems within the Village level committee team which result in obstacles in the form of a decrease in service quality. (4) There is no certainty regarding the completion period for the issuance of the Certificate of Ownership which is announced to the public or the issuance is delayed from the schedule. Then suggestions that can be given are efforts to improve infrastructure, increase human resource capacity and be more active in conducting socialization activities both to the community and village officials, which should be carried out by the Batu City Government, in this case the Batu City Land Office.Keywords: Effectiveness, PTSL, Service, Administration Abstrak:Program PTSL yang dicanangkan oleh pemerintah pusat seperti menjadi angin segar bagi masyarakat Kota Batu, dimana masyarakat menjadi sangat terbantu dalam kaitannya kemudahan pengurusan sertifikat tanah. Namun, Pada proses penyelenggaraan PTSL secara umum sebagaimana diatur dalam PP 24 Tahun 1997 terdapat beberapa penyimpangan dan permasalahan, khususnya terkait administrasi yang tidak memerlukan adanya akta peralihan. Penelitian ini menggunakan pendekatan kualitatif dengan teknik analisis SWOT. Analisis dilakukan dengan didasarkan kepada pemaksimalan kekuatan (strength) dan peluang (opportunities), namun secara bersamaan juga meminimalkan kelemahan (weakness) dan ancaman (threats). Kesimpulan, desa sebagai ujung tombak pelakasnaan program PTSL mempunyai problem yang berbeda beda baik dari segi sumberdaya maupun teknis yakni, (1) Penyuluhan atau sosialisasi yang kurang menyeluruh dikarekan proses penyuluhan yang dilaksanakan secara individu pada panitia RT RW. (2) Penerbitan sertifikat hak milik yang penerbitannya masih terdapat beberapa kesalahan. 3) Adanya permasalahan internal dalam tim panitia tingkat Desa yang mengakibatkan adanya hambatan berupa penurunan kualitas pelayanan. (4) Tidak adanya kepastian mengenai jangka waktu penyelesaian penerbitan Ser","PeriodicalId":225328,"journal":{"name":"JPAP: Jurnal Penelitian Administrasi Publik","volume":"88 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-05-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115663222","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Service Delivery bagi Perempuan Korban Kekerasan Seksual selama Masa Pandemi Covid-19 di Kota Samarinda
JPAP: Jurnal Penelitian Administrasi Publik Pub Date : 2021-10-29 DOI: 10.30996/jpap.v7i2.5631
Diana Fera Sari, A. Kriswibowo
{"title":"Service Delivery bagi Perempuan Korban Kekerasan Seksual selama Masa Pandemi Covid-19 di Kota Samarinda","authors":"Diana Fera Sari, A. Kriswibowo","doi":"10.30996/jpap.v7i2.5631","DOIUrl":"https://doi.org/10.30996/jpap.v7i2.5631","url":null,"abstract":"This study aims to find out how the service delivery provided to women victims of sexual violence during the Covid-19 pandemic in Samarinda City was identified based on 6 (Six) standard components of service delivery as stated in PANRB Ministerial Regulation Number 15 of 2014 concerning Service Standard Guidelines. This study uses qualitative methods with data collection through interviews, observation, and documentation. In determining the informants of this study using purposive sampling and snowball sampling techniques. Data analysis uses the concept of an interactive model. The results of the study show that the service delivery provided to women victims of sexual violence during the Covid-19 pandemic in Samarinda City includes 1) the existence of 6 main service products that are provided with due regard to health protocols, 2) free service fees, 3) the length of service time depends on client's condition, 4) service requirements consist of Identity Card (KTP), Family Card, marriage book, and birth certificate 5) service procedures have been listed in the UPTD PPA Samarinda SOP, and 6) during the Covid pandemic -19 complaints can be made indirectly via hotline 112, hotline 082324421313, and through the SIPPEKA application.`","PeriodicalId":225328,"journal":{"name":"JPAP: Jurnal Penelitian Administrasi Publik","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117140035","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Kualitas Pelayanan Program Pendaftaran Tanah Sistematis Lengkap Pada Kantor Pertanahan Kabupaten Sleman 斯雷曼县土地登记计划系统服务质量
JPAP: Jurnal Penelitian Administrasi Publik Pub Date : 2021-10-29 DOI: 10.30996/jpap.v7i2.3650
Yasmin Vitra Yanuariza, Ivo Novitaningtyas
{"title":"Kualitas Pelayanan Program Pendaftaran Tanah Sistematis Lengkap Pada Kantor Pertanahan Kabupaten Sleman","authors":"Yasmin Vitra Yanuariza, Ivo Novitaningtyas","doi":"10.30996/jpap.v7i2.3650","DOIUrl":"https://doi.org/10.30996/jpap.v7i2.3650","url":null,"abstract":"PTSL is a policy implemented by the Government to provide legal certainty and protection for land ownership rights for the community. The BPN Sleman is an institution that also implements the PTSL program. The success of the implementation of the program requires quality service performance in order to provide satisfaction for the community. Therefore, this study aims to determine the quality of the PTSL program in the BPN Sleman in providing services to the community. The research method used in this study is a descriptive analysis method with a qualitative approach. Data collection methods used were observation and interviews during the period of January - February 2020. The Servqual dimension is used as a model to identify the quality of a complete PTSL service. The results of this study explain that the BPN Sleman already provides good quality of services as a whole. The dimensions of tangibles, responsiveness, and empathy tend to have good quality, however, it is necessary to improve the quality of service based on the dimensions of reliability and assurance. The results of this study provide managerial implications for the BPN Sleman to improve the quality of its services to the community, especially in the PTSL program.","PeriodicalId":225328,"journal":{"name":"JPAP: Jurnal Penelitian Administrasi Publik","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122049004","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
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