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2013 International Conference on Service Sciences (ICSS)最新文献

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The Design and Implementation of an Internet Public Opinion Monitoring and Analyzing System 网络舆情监测与分析系统的设计与实现
2013 International Conference on Service Sciences (ICSS) Pub Date : 2013-04-11 DOI: 10.1109/ICSS.2013.59
Xiu Li, Liping Gao
{"title":"The Design and Implementation of an Internet Public Opinion Monitoring and Analyzing System","authors":"Xiu Li, Liping Gao","doi":"10.1109/ICSS.2013.59","DOIUrl":"https://doi.org/10.1109/ICSS.2013.59","url":null,"abstract":"In this paper, we provide a complete framework of an Internet Public Opinion Monitoring and Analyzing System. The system is composed of web crawler, information preprocessing, public opinion information analyzing and mining module, and information services module. This system can collect web pages from the entire Web space, including news groups, portal website, forum, BBS, blogs, micro-blogging and etc. Furthermore, through processing and analyzing the collected information, the system can give the public opinion information analysis results as stereoscopic, intuitive, natural way to the user. Finally, this paper describes the implementation of key technology used in this system. The system presented in this paper can help supervisors to timely monitor the concerned public opinion and guide them.","PeriodicalId":213782,"journal":{"name":"2013 International Conference on Service Sciences (ICSS)","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132463093","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
A Method for Predicting Perishing Services in a Service Ecosystem 服务生态系统中消亡服务的预测方法
2013 International Conference on Service Sciences (ICSS) Pub Date : 2013-04-11 DOI: 10.1109/ICSS.2013.24
Bofei Xia, Yushun Fan, Keman Huang
{"title":"A Method for Predicting Perishing Services in a Service Ecosystem","authors":"Bofei Xia, Yushun Fan, Keman Huang","doi":"10.1109/ICSS.2013.24","DOIUrl":"https://doi.org/10.1109/ICSS.2013.24","url":null,"abstract":"With the wide adoption of Service-oriented Architecture, we can observe a rapid increase of web services these days. These services with their compositions produced by consumers form a service ecosystem. However as time goes by, some of the services are no longer available or says perishing due to the competition among the ecosystem. Obviously, compositions invoking these perishing services are also becoming unavailable. Thus, choosing the services which are more stable can help the consumers to product more valuable composition. The goal of this paper is to find a way to separate the potential perishing services in the ecosystem so that we can give suggestions to service consumers and help them develop more durable and valuable compositions. Firstly, we study the competition relation between services by their user tags and establish a service-service competition network. Based on the network analysis, we extract the common feature of perishing services and formalize this feature as percentage ranking (PR) of services. Finally, we propose a classification algorithm to predict potential perishing services. With the good performance in recall and precision rate, our algorithm is credible for identifying potential perishing services thus we can suggest the consumers to select more durable services for their compositions.","PeriodicalId":213782,"journal":{"name":"2013 International Conference on Service Sciences (ICSS)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129251694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Empirical Research on the Status Quo of Knowledge Management and Countermeasures in High-Star Hotels in China 中国高星级酒店知识管理现状及对策实证研究
2013 International Conference on Service Sciences (ICSS) Pub Date : 2013-04-11 DOI: 10.1109/ICSS.2013.12
Yaqing Zhou, Chenchen Wang
{"title":"Empirical Research on the Status Quo of Knowledge Management and Countermeasures in High-Star Hotels in China","authors":"Yaqing Zhou, Chenchen Wang","doi":"10.1109/ICSS.2013.12","DOIUrl":"https://doi.org/10.1109/ICSS.2013.12","url":null,"abstract":"As knowledge plays an irreplaceable role in the 21st century, knowledge management (KM) has drawn more and more attention from both scholars and entrepreneurs. KM of hotels is a key component of the system of management, which serves as the key to the competitive advantage in the upcoming competition. On the basis of 1051 valid questionnaires from 26 high-star hotels, this paper analyzed the status quo of KM and divided the prominent problems into three categories, including platform construction, organizational building and cultural construction. The conclusion drawn from the analysis is that there's still a lot of space for KM to get improved in hotel industry. Eventually, relevant suggestions were given to help managers take specific measures to get rid of bad influence of poor KM.","PeriodicalId":213782,"journal":{"name":"2013 International Conference on Service Sciences (ICSS)","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115236902","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
An Adaptive Recommendation Mechanism of Enterprise Service Collaboration 企业服务协作的自适应推荐机制
2013 International Conference on Service Sciences (ICSS) Pub Date : 2013-04-11 DOI: 10.1109/ICSS.2013.36
Xue Xiao, W. Shufang, Huang Biqing
{"title":"An Adaptive Recommendation Mechanism of Enterprise Service Collaboration","authors":"Xue Xiao, W. Shufang, Huang Biqing","doi":"10.1109/ICSS.2013.36","DOIUrl":"https://doi.org/10.1109/ICSS.2013.36","url":null,"abstract":"Because of market turbulence and largely unpredictable economic changes, the collaboration between enterprises needs to be adjusted according to the demands. As a result, the service system supporting the collaboration between enterprises as the infrastructure needs to be reconfigured with environment changes. To solve this problem, an adaptive recommendation mechanism of enterprise service collaboration is proposed in the paper. Finally, a case study on collaborative logistics is introduced to explain the whole evolution process of service system, which verifies the feasibility of the mechanism.","PeriodicalId":213782,"journal":{"name":"2013 International Conference on Service Sciences (ICSS)","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122468616","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Research on Service Quality Management Based on Statistical Process Control Theory 基于统计过程控制理论的服务质量管理研究
2013 International Conference on Service Sciences (ICSS) Pub Date : 2013-04-11 DOI: 10.1109/ICSS.2013.20
Jun-Gyu Kang
{"title":"Research on Service Quality Management Based on Statistical Process Control Theory","authors":"Jun-Gyu Kang","doi":"10.1109/ICSS.2013.20","DOIUrl":"https://doi.org/10.1109/ICSS.2013.20","url":null,"abstract":"The common quality evaluation of service is Gaps Model, which is based on the questionnaires to contrast the customers' expectation with their perception to evaluate service quality. However, the service consumption is inseparable from production, and service is unable to be stored. The process of service and it's quality control is unsynchronized, and the problems could not be found and solved immediately. This article put the theory of Statistical Process Control (SPC) into service process to explore a new analysis method in service quality management. Firstly, the SPC theory is introduced and the detail procedures are included with an example of running control chart of customers' service time. Then, the Abnormality Criteria are discussed. Lastly, the further explanation of service improvement should be based on actual facts instead of the theory of control chart merely.","PeriodicalId":213782,"journal":{"name":"2013 International Conference on Service Sciences (ICSS)","volume":"2009 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117050531","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Application of PCM Based Image Segmentation in Seafloor Observatory Network Using SOA 基于SOA的PCM图像分割在海底观测网中的应用
2013 International Conference on Service Sciences (ICSS) Pub Date : 2013-04-11 DOI: 10.1109/ICSS.2013.34
Xiu Li, Linfei Zhou, Fuxin Gao, Tianxiang Yan
{"title":"Application of PCM Based Image Segmentation in Seafloor Observatory Network Using SOA","authors":"Xiu Li, Linfei Zhou, Fuxin Gao, Tianxiang Yan","doi":"10.1109/ICSS.2013.34","DOIUrl":"https://doi.org/10.1109/ICSS.2013.34","url":null,"abstract":"At present, there are many ocean observatory networks worldwide, which produce Terabytes of data every year. The challenge is for the organization to exploit those data. Download all the data on a personal computer to get further process is not very effective. Service-Oriented Architecture based Seafloor Observatory Network provides a platform for developers, most of who are scientists, to develop a variety of applications that deal with the observatory data. As the most popular language in the domain of science, MATLAB plays a vital role in the system by providing a large number of applications. In this paper, we deploy aPossibilistic C-Means based Image Segmentation application in form of Web Service, which is the most likely connection technology of SOA. Users can access this application with browsers conveniently.","PeriodicalId":213782,"journal":{"name":"2013 International Conference on Service Sciences (ICSS)","volume":"55 29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114674860","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Application of SOA in the Prototype System for Seafloor Observatory Network SOA在海底观测网原型系统中的应用
2013 International Conference on Service Sciences (ICSS) Pub Date : 2013-04-11 DOI: 10.1109/ICSS.2013.32
Xiu Li, Linfei Zhou, Fuxin Gao
{"title":"Application of SOA in the Prototype System for Seafloor Observatory Network","authors":"Xiu Li, Linfei Zhou, Fuxin Gao","doi":"10.1109/ICSS.2013.32","DOIUrl":"https://doi.org/10.1109/ICSS.2013.32","url":null,"abstract":"Exploring the ocean is an important activity for human being to understand our earth. A powered, high-bandwidth cabled facility linking the seafloor observatory instrumentation to shore and to the public in real time provides many advantages. The Seafloor Observatory Network (SONet) affords that platform for scientists to inquiry and analyses observed data, for the government to monitor the changing environment, and for the public to have an intuitive understanding of the ocean. SONet has to integrate data acquisition, data storage, data management and data display of tons of observatory instruments, all of which provide different kind of data format. A service-oriented architecture (SOA) based system is designed for the SONet to tackle these problems.","PeriodicalId":213782,"journal":{"name":"2013 International Conference on Service Sciences (ICSS)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131122973","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Critical Success Factors in IT Service Management Implementation: People, Process, and Technology Perspectives IT服务管理实现中的关键成功因素:人员、流程和技术观点
2013 International Conference on Service Sciences (ICSS) Pub Date : 2013-04-11 DOI: 10.1109/ICSS.2013.38
Yajun Zhang, Jinlong Zhang, Jiangtao Chen
{"title":"Critical Success Factors in IT Service Management Implementation: People, Process, and Technology Perspectives","authors":"Yajun Zhang, Jinlong Zhang, Jiangtao Chen","doi":"10.1109/ICSS.2013.38","DOIUrl":"https://doi.org/10.1109/ICSS.2013.38","url":null,"abstract":"IT Service Management (ITSM) projects often involve huge investment but the failure rate of them continues to be high. With an increasing number of ITSM implementation in developing countries such as China, it is necessary for them to understand the critical success factors that exist in ITSM project. ITSM is a combination of people, process, and technology that seeks to provide high-quality IT services. Many organizations have difficulty in implementing ITSM successfully, mostly because they have not attached enough importance to people, process, and technology. This research uses Delphi method to investigate the critical success factors in ITSM implementation based on these three perspectives and generates a list of 48 critical success factors. Then the 12 most critical factors are discussed. This paper not only validates the results of previous studies, but also provides a more systematic and comprehensive analysis about the factors that influences successful ITSM implementation.","PeriodicalId":213782,"journal":{"name":"2013 International Conference on Service Sciences (ICSS)","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127985019","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
A Decision Support System Based on SSH and DWR for the Retail Industry 基于SSH和DWR的零售业决策支持系统
2013 International Conference on Service Sciences (ICSS) Pub Date : 2013-04-11 DOI: 10.1109/ICSS.2013.23
Chunyang Wang, Bo Yuan, G. Liu
{"title":"A Decision Support System Based on SSH and DWR for the Retail Industry","authors":"Chunyang Wang, Bo Yuan, G. Liu","doi":"10.1109/ICSS.2013.23","DOIUrl":"https://doi.org/10.1109/ICSS.2013.23","url":null,"abstract":"This paper presents the design of a retail decision support system with the B/S architecture. It is implemented under the SSH and DWR framework with AOP based access control following the principle of RBAC. We show that the design based on SSH and DWR is highly efficient and features good scalability, reusability and a responsive user interface.","PeriodicalId":213782,"journal":{"name":"2013 International Conference on Service Sciences (ICSS)","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125434699","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Customer Reactions to Fellow Customer Misbehavior 顾客对其他顾客不当行为的反应
2013 International Conference on Service Sciences (ICSS) Pub Date : 2013-04-11 DOI: 10.1109/ICSS.2013.56
Ruping Liu, Guangwei Fan, Z. Cao, Q. Ma
{"title":"Customer Reactions to Fellow Customer Misbehavior","authors":"Ruping Liu, Guangwei Fan, Z. Cao, Q. Ma","doi":"10.1109/ICSS.2013.56","DOIUrl":"https://doi.org/10.1109/ICSS.2013.56","url":null,"abstract":"The paper explores the structure and content of customers' reactions to fellow customer misbehavior following the scale development technology based on open-ended questionnaires. Two formal data investigations are taken after pre-test in Shenyang, with the sample of 203 and 413 consumers for exploratory factor analysis and confirmatory factor analysis respectively. The results show that: (1) the structure of customers' reactions to fellow customer misbehavior consists of 9 dimensions named as dissuasion, understanding, approval, exit, retaliation, creative suggestion, sympathy for employees, venting and complaints, a total of 26 items; the scale developed has acceptable levels of reliability and validity, which could be the measurement tool for further research; (2) customers are more probable to exit the service enterprises while less possible to retaliate due to fellow customer misbehavior, and some positive reactions also exist with low possibility; (3) differences of customers' reactions to fellow customer misbehavior are statistically significant on demographic variables.","PeriodicalId":213782,"journal":{"name":"2013 International Conference on Service Sciences (ICSS)","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124430191","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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