2014 11th International Conference on Service Systems and Service Management (ICSSSM)最新文献_第7页

Analysis on investment efficiency of infrastructure of China under the background of new-type urbanization — Based on super-efficiency DEA model and Malmquist index 新型城镇化背景下中国基础设施投资效率分析——基于超效率DEA模型和Malmquist指数

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943338

Zhanglu Tan, Chaoqun Ren, L. Hu

引用次数: 2

A strategy analysis in dual-channel supply chain based on effort levels 基于努力水平的双渠道供应链战略分析

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943407

G. Ji, Shangqing Han

{"title":"A strategy analysis in dual-channel supply chain based on effort levels","authors":"G. Ji, Shangqing Han","doi":"10.1109/ICSSSM.2014.6943407","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6943407","url":null,"abstract":"We present an analytical framework to analyze two scenarios in dual-channel supply chain: manufacturer in a dominant position, retailer in a dominant position. Focusing on retailer's sales effort, manufacturer's online sales effort and brand effort, we model competitive decision making in both scenarios as two-stage sequential games between competing manufacturer and retailer. Our analysis indicates that compared with online sales effort, manufacturer always needs more incentive to adopt brand effort. And if manufacturer uses brand effort, its wholesale pricing will be enhanced, while the retailer will need more sales effort. Our results also point out when manufacturer adopts brand effort will enhance the total market products pricing. But, when the manufacturer is at a disadvantage, the impact on the products pricing will be reduced. From the viewpoint of market demand, we find that manufacturer and retailer's preference is completely opposite. Manufacturer always has more incentive to use online sales effort, while retailer prefers manufacturer to adopt brand effort. Furthermore, we also find when manufacturer in dominant position, the impact of its strategy choices on the total market demand will be decreased.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130573259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Measuring the long term impact on firm performance using ROA: An empirical study of RFID adoption 用ROA衡量对企业绩效的长期影响:RFID采用的实证研究

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943348

Chen Xi, Shanshan Liu, I. Bose

{"title":"Measuring the long term impact on firm performance using ROA: An empirical study of RFID adoption","authors":"Chen Xi, Shanshan Liu, I. Bose","doi":"10.1109/ICSSSM.2014.6943348","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6943348","url":null,"abstract":"In the era of the Internet of things, RFID (radio frequency identification) has attracted substantial interest of both managers and scholars. However, the unclear benefits of RFID and great risk make investors quite hesitant to invest in this disruptive and innovative technology. Prior research had employed the event study method to examine the short term market reaction of RFID adoption and found significant positive abnormal return. But whether RFID adoption can payback in the long run has not been addressed. In this paper, we extend previous research by using the ROA (Return on Assets) method to analyze the impact of RFID adoption on firm market value. We selected 74 publicly traded companies which were RFID adopters and there are altogether 108 adoption announcements ranging from 1997 to 2009. Then Pair T test of ROA had been conducted for each publicly traded company and its matching company. Other potential confounding factors are also considered such as the type of industry, timing of adoption, country, and firm characteristics such as level of diversification, financial health and growth potential. Altogether, there is no significant difference between RFID adopters and RFID non-adopters. Our result indicates that RFID's firm value has not been fully reflected in the long run. This may be attributed to its high cost and other uncertainties. The research in our paper may provide practical and academic implications.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130883645","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Understanding consumers' purchase intention towards online group buying in China 了解中国消费者对网络团购的购买意向

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874098

Chunjuan Zhai, Yan Zhang

{"title":"Understanding consumers' purchase intention towards online group buying in China","authors":"Chunjuan Zhai, Yan Zhang","doi":"10.1109/ICSSSM.2014.6874098","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6874098","url":null,"abstract":"Many new online business models have emerged in recent years. In China, online group buying (OGB) is widely used as an effective marketing method. This paper provides a research model to examine the technology acceptance factors, social and psychological factors on Chinese customer's purchase intention towards online group buying. Questionnaire survey and statistical analysis method are used in this paper and 232 valid samples are collected. With the help of software SPSS 17.0, the research model and hypotheses are tested and some key factors affecting Chinese consumers' purchase intention towards OGB are found out. The results demonstrate that perceived usefulness, perceived ease of use, subjective norm, word-of-mouth, perceived low-price, and perceived playfulness positively affect consumers' purchase intention towards OGB in China, perceived risk has not a negative influence on purchase intention towards OGB in China and perceived low-price does not show the influence on perceived risks. Finally, based on the above results, some management inspirations are put forward. This study extends the application of technology adoption model (TAM) to study the adoption behavior in developing countries. Also, the findings provide specific directions for online group buying websites to improve their service and enhance their competitions.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"98 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122589591","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Study on analyst optimism and individual stock price crash 分析师乐观情绪与个股崩盘研究

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874057

Zhang Yiwen, Bao Wenbin

引用次数: 0

Influence factors of E-business enterprise employee work performance 电子商务企业员工工作绩效的影响因素

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874025

Qu Yan

{"title":"Influence factors of E-business enterprise employee work performance","authors":"Qu Yan","doi":"10.1109/ICSSSM.2014.6874025","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6874025","url":null,"abstract":"For 21st century businesses, humans are the most critical factors to remain competitive [1]. However, the biggest challenge for human resources researcher is that how to inspire people's maximum potential, and combined human potential with organizational performance. The achievement motivation, emotional stability and communication motivation, which are the most important psychological characteristics for human resource. Taking 300 employees of a E-business Enterprise as the research object, the thesis studying achievement motivation, emotional stability, communication motivation impact on work performance from the perspective of employees. The study found that achievement motivation, emotional stability are positively correlated to employee performance, communication motivation of stuff in technical position and work performance negatively correlated; The hypothesis communication motivation positively influence on employee performance is not fully established. There is a positive correlation between the number of friends in the staff organization and work performance. The results will help corporate managers improve employee motivation, improve corporate performance, reduce the mobility of employees, which helping to guide employees to adjust their achievement motivation, communication motivation and emotional stability exchanges, so that the employees can change from the low performance to high-efficiency, which help to dynamic working atmosphere, improve motivation, increase productivity.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129021748","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Servitization based on information system: The case of Foton Lovol 基于信息系统的服务化:以福田雷沃为例

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943403

Jing Wang, Weiwei Han, Guozhu Jia

{"title":"Servitization based on information system: The case of Foton Lovol","authors":"Jing Wang, Weiwei Han, Guozhu Jia","doi":"10.1109/ICSSSM.2014.6943403","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6943403","url":null,"abstract":"Foton Lovol International Heavy Industry Co., Ltd. (Foton Lovol) is a leading manufacturer of construction machinery, agricultural equipment and vehicles. Its sales revenue in 2013 reached RMB 22.64 billion while its brand value climbed to RMB 21.558 billion. Such achievements could owe to Fotom Lovol's servitization based on information system which can be divided into four service platforms: research and development platform, supplier relationship management platform, marketing service platform, operation and maintenance platform. In information service center, Foton Lovol built an after-sales service platform based on internet of things by using intelligent GPS system and diversified services such as telephone, mobile phone, and short messaging service (SMS). This platform can monitor the operation information and working status of the machinery and equipment in service. When the GPS system feedback dangerous information or the users report abnormal condition, Foton Lovol will provide fast, real-time and punctual services. Independent and accurate service is the tentative exploration of the intelligence service mode in Foton Lovol. In addition, the ministry of agriculture set up the national wheat harvest inter-district information service center based on Foton Lovol's information center platform. Until now, they have dealt more than 5.2 million phone calls, and sent more than 576 million work instruction messages, benefiting more than 3.20 million users.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"83 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127001659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

From ethical leadership to dual-level OCB: A cross level model 从伦理型领导到双层组织公民责任:一个跨层次模型

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874019

Mingjian Zhou, J. Tian

引用次数: 1

Structure selection in dual-channel supply chains: The common or the exclusive shop? 双渠道供应链的结构选择:共性还是专卖店?

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874027

Cai Jingjing, Wang Wenliang

引用次数: 0

Index modeling and application of multi-resolution logistics nodes location based on Granular Computing 基于颗粒计算的多分辨率物流节点定位指标建模及应用

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943377

Zhang Liyan, Ma Jian, Sun Yan, Li Yan

引用次数: 0