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2014 11th International Conference on Service Systems and Service Management (ICSSSM)最新文献

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Exploring the role of IT service management and IT service governance within IT governance 探讨IT服务管理和IT服务治理在IT治理中的作用
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874122
M. Jantti, Hannu Virkanen, Juha Mykkaunen, Virpi Hotti
{"title":"Exploring the role of IT service management and IT service governance within IT governance","authors":"M. Jantti, Hannu Virkanen, Juha Mykkaunen, Virpi Hotti","doi":"10.1109/ICSSSM.2014.6874122","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6874122","url":null,"abstract":"The number of service qovernance models and service process improvement frameworks is growing rapidly. Often, there is a need to combine several frameworks together. However, it is challenging for quality managers of IT service provider organizations to get a big picture on which frameworks should be used to govern services in addition to IT Infrastructure Library (ITIL) and how these other frameworks supplement the core IT service management (ITSM) processes. This paper discusses the current trends and challenges of IT service management from IT service provider organizations' perspective. The research problem of this study is: What is the role of IT service management and IT service governance within IT governance? The main contribution of this paper is to present results of case study with five IT service provider organizations. As a result of the study, we present our findings on frameworks that were used as a part of ITIL framework.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"75 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115304313","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
A simulated annealing for designing the distribution network of a “Collect-on-delivery” company in a metropolis context 大都市环境下“提货到付”公司配送网络设计的模拟退火
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874112
Chao Wang, Dong Mu
{"title":"A simulated annealing for designing the distribution network of a “Collect-on-delivery” company in a metropolis context","authors":"Chao Wang, Dong Mu","doi":"10.1109/ICSSSM.2014.6874112","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6874112","url":null,"abstract":"Parcel delivery service by Collect-on-delivery (“COD”, a.k.a Cash-on-delivery) companies is a new distribution mode in China. It includes two types of trips: first level trips serving from one of the central distribution centers to a set of regional distribution centers, which are to be located, and second trips supplying end customers from these regional distribution centers. The design of the distribution network of a “COD” company in urban areas is a relatively new research direction which can be modeled as a two-echelon location routing problem (2E-LRP). A simulated annealing (SA) algorithm efficiently combining the sub-problems is presented. Experimental results are reported for 30 2E-LRP instances from Prodhon's benchmarks. In a comparison with three recently published metaheuristics, only one (ALNS) does better. It indicates that the proposed SA is an effective metaheuristic to solve 2E-LRP problem, i.e., design distribution network of a “COD” company in a metropolis context.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114663894","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Service configuration knowledge representation, acquisition and reasoning 服务配置知识表示、获取和推理
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874048
Jin Shen, Bin Wu
{"title":"Service configuration knowledge representation, acquisition and reasoning","authors":"Jin Shen, Bin Wu","doi":"10.1109/ICSSSM.2014.6874048","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6874048","url":null,"abstract":"To appropriately meet increasingly diverse customer needs, services are committed to certain configuration in a paradigm similar with product mass customization. This paper presents a hybrid approach based on ontologies and rules to achieve representing, acquiring and reasoning service configuration knowledge. Structural knowledge is represented by ontology and formalized by OWL, resulting in well-defined semantics. Rule knowledge is represented in SWRL, a rule language based on OWL. In addition, rule knowledge is aquired by LCNN and rulex. Finally, knowledge reasoning is carried out based on the JESS rule engine.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"50 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114460941","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Development of vegetable traceability system based on RFID and Barcode technology 基于RFID和条形码技术的蔬菜可追溯系统的开发
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874134
Cai Wen-xue, Hu Qinghao, Zhang Guan-xiang, Peng Zhe, Ou Zhirong
{"title":"Development of vegetable traceability system based on RFID and Barcode technology","authors":"Cai Wen-xue, Hu Qinghao, Zhang Guan-xiang, Peng Zhe, Ou Zhirong","doi":"10.1109/ICSSSM.2014.6874134","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6874134","url":null,"abstract":"To realize high efficiency, low cost and all-the-way traceability of vegetable, the technology combining RFID with Barcode is introduced in this paper. The RFID technology will be used in the process of traceability inside the enterprise to achieve efficient production, while the Barcode technology will be used outside to achieve widespread and low cost application, then establishes mapping relations to make these two technologies seamless connection. And traceability system is developed with the function of production management based on the technology of RFID and Barcode, which is used in Guangzhou Golden Farm Limited, realizing all-the-way traceability of vegetable in the process of planting, harvesting, processing, distribution and delivery.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115305613","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Study on safety stock control based on System Dynamics 基于系统动力学的安全库存控制研究
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874069
Huang Yijun, Wang Jingjing
{"title":"Study on safety stock control based on System Dynamics","authors":"Huang Yijun, Wang Jingjing","doi":"10.1109/ICSSSM.2014.6874069","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6874069","url":null,"abstract":"In order to reduce the safety stock level, improve safety inventory control strategy, on the basis of the hypothesis that both the market demand and the mean value and variance of lead time meet normal distribution, the author proposes safety stock control model on the basis method of System Dynamics which consider the cost factor. Vensim for system simulation application to get safety stock level and safety stock accumulation increased with the level of customer service, demand uncertainty and cost curves. In the end, the author puts forward a number of recommendations to optimize safety stock.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123024591","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Feasibility study for the implementation of Taobao's 4PL 淘宝实施第四方物流的可行性研究
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874020
Guo-chen Wei, Hai-peng Wang
{"title":"Feasibility study for the implementation of Taobao's 4PL","authors":"Guo-chen Wei, Hai-peng Wang","doi":"10.1109/ICSSSM.2014.6874020","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6874020","url":null,"abstract":"In this paper, we illustrate the feasibility of Taobao's implementation of 4PL from economy, technology, 3PL's participation and profitability. This paper prove the feasibility for the 3PL enterprises to participate in Taobao's 4PL, using Bertrand.J oligopoly model. It bulid revenue model through simplifying the model of cooperation between 3PL and 4PL in Wang nan's paper, using supply and demand relation under conditions of modern market economy, and demonstrate the feasibility in of Taobao's implementation of 4PL. Finally, we can arrive at the conclusion that it is feasible for Taobao's implementation of 4PL from these four angles.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"432 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123273365","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Research on railway company and government behaviors — From DB AG case 铁路企业与政府行为研究——以德国铁路公司为例
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943351
Xiao-ke Liang, Ke-Hu Tan
{"title":"Research on railway company and government behaviors — From DB AG case","authors":"Xiao-ke Liang, Ke-Hu Tan","doi":"10.1109/ICSSSM.2014.6943351","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6943351","url":null,"abstract":"The railway reform in China has been carried out at the beginning of 2013. However, it is not quite clear now for the railway company and government how to behave themselves on the financing, operation, taxation and land development issues. This paper builds a behavior guidance model based on which we discuss the roles that Railway Company and government should play. The research bases on a case study from Germany and we analyzes different points that DB AG and German government focus among financing, operation, taxation, land development issues after German railway reform in 1994. Conclusions offer evidence and experience for the behavior of Railway Company and government in China after the railway reform.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122079125","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Impacts of carbon emission policies on the supply chain based on system dynamics 基于系统动力学的碳排放政策对供应链的影响
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874154
J. Bai, Dong Mu
{"title":"Impacts of carbon emission policies on the supply chain based on system dynamics","authors":"J. Bai, Dong Mu","doi":"10.1109/ICSSSM.2014.6874154","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6874154","url":null,"abstract":"With the increasingly serious situation of global warming, governments all over the world have adopted various carbon emission policies to strengthen the carbon regulation to enterprises and supply chains. This paper builds a supply chain (two-echelon supply chain, one producer and one retailer) carbon emissions model based on the theory of System Dynamics. We introduce the carbon emission polices of carbon caps and carbon trading into the model, and observe the impacts of the changes of policies on the supply chain under several different scenarios. The results show that only the carbon caps policy is set reasonably, can prompt supply chain to reduce carbon emissions, and also realize the increase of total profits at the same time. In the model of carbon trading policy, the supply chain will make different decisions when the carbon-trading price changes. The conclusions can provide suggestions for the government to make carbon emission policies, and give references to the decisions of supply chain.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"106 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122680616","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Violation in coal transportation based on evolutionary game theory 基于进化博弈论的煤炭运输违章行为
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943369
Zhang Chang-lu, Tan Zhang-lu
{"title":"Violation in coal transportation based on evolutionary game theory","authors":"Zhang Chang-lu, Tan Zhang-lu","doi":"10.1109/ICSSSM.2014.6943369","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6943369","url":null,"abstract":"Violation problem in coal transportation has puzzled coal enterprises for a long time. Taking use of the evolutionary game theory, the paper builds the game model of coal transportation analyzing the dynamic evolution process of both sides' strategy. The results show that the transportation game is a dynamic process and the coal enterprises' can take measures to promote the transportation game evolving to the ideal running state (no supervision, no violation) and the measures are as follow: reducing the regulatory costs by improving the regulatory efficiency, improving of the transportation assessment mechanism by establishing the performance bonus, increasing the punishment strength and deepening the understanding of the importance of the coal transportation.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126061546","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The stability of cost allocation on three party transport alliance 三方运输联盟成本分配的稳定性
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943370
M. Xiaoyong, Chen Lianghua
{"title":"The stability of cost allocation on three party transport alliance","authors":"M. Xiaoyong, Chen Lianghua","doi":"10.1109/ICSSSM.2014.6943370","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6943370","url":null,"abstract":"Based on the concept of cooperative game theory, first studied cost allocation of three party transport alliance and the existence of stable solution set with the application of core, then use the Shapley value method and the nucleolus method to carry on the cost allocation. The results showed that the Shapley value allocation method can reflect the contribution of the parties involved, but when the core non empty it cannot guarantee the allocation result in the core, therefore cannot guarantee the stability of the alliance; nucleolus allocation rule eusure all participants of the allocation results based on more average, and it in the core, thus ensure the alliance stable operation.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129335943","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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