TRJ Tourism Research Journal最新文献_第7页

The Effect of Service Quality and Servicescape Towards Customer Satisfaction, Starbucks Coffee, Jakarta 服务质量和服务逃逸对顾客满意度的影响，星巴克咖啡，雅加达

TRJ Tourism Research Journal Pub Date : 2019-04-30 DOI: 10.30647/TRJ.V3I1.46

Andhalia Liza Marie

引用次数: 0

The Effect of Service Quality on Customer Satisfaction in JKT48 Theater JKT48剧院服务质量对顾客满意度的影响

TRJ Tourism Research Journal Pub Date : 2019-04-30 DOI: 10.30647/TRJ.V3I1.51

Nurti Rahayu, Rakaputra Prasetia, P. Priyanto

引用次数: 0

The Influence of Visualization of Food Appearance and Food Quality Towards Customer Satisfaction in Tutup Panci Bistro, Bumi Serpong Damai, South Tangerang 食品外观和食品质量可视化对顾客满意度的影响——在南Tangerang Bumi Serpong Damai Tutup Panci Bistro

TRJ Tourism Research Journal Pub Date : 2018-12-27 DOI: 10.30647/trj.v2i2.42

A. N. Putra, S. Wulan, R. Ingkadijaya

{"title":"The Influence of Visualization of Food Appearance and Food Quality Towards Customer Satisfaction in Tutup Panci Bistro, Bumi Serpong Damai, South Tangerang","authors":"A. N. Putra, S. Wulan, R. Ingkadijaya","doi":"10.30647/trj.v2i2.42","DOIUrl":"https://doi.org/10.30647/trj.v2i2.42","url":null,"abstract":"Nowadays, Visualization of food appearance has become an important factor in influencing customer satisfaction which is creating an unforgettable experience when people visit to the restaurant. The aspect of visualizing the appearance of food must also be balanced by good food quality in the restaurant. The purpose of this study was to identify the effect of visualization of food appearance and food quality in achieving customer satisfaction in Tutup Panci Bistro. In this study, visualization of food appearance has five important factors that support in achieving customer satisfaction, which are; component of the material used, color selection, food texture, shape and size, and layout. Therefore, in previous study, quality of food has three important factors, which are: the taste of food, the variety of menus, and the nutritional content of food. The methodology used in this study was quantitative and qualitative, whereas, quantitative data collection was obtained through questionnaires to 100 guests at Tutup Panci Bistro. Meanwhile, qualitative data is obtained through interviews with food influencers / reviewers. Based on the results obtained, appearance and quality of food have a significant positivity influence towards customer satisfaction at Tutup Panci Bistro.","PeriodicalId":196458,"journal":{"name":"TRJ Tourism Research Journal","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-12-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122381260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

The Effect of Tourist Attraction Toward Visitor Satisfaction in Sindang Barang Cultural Village, Bogor Regency 茂物县新堂巴郎文化村旅游吸引力对游客满意度的影响

TRJ Tourism Research Journal Pub Date : 2018-12-27 DOI: 10.30647/TRJ.V2I2.40

Maidar Simanihuruk, Adhi Trirachmadi Mumin, S. Wulan

{"title":"The Effect of Tourist Attraction Toward Visitor Satisfaction in Sindang Barang Cultural Village, Bogor Regency","authors":"Maidar Simanihuruk, Adhi Trirachmadi Mumin, S. Wulan","doi":"10.30647/TRJ.V2I2.40","DOIUrl":"https://doi.org/10.30647/TRJ.V2I2.40","url":null,"abstract":"A part of the attraction destination is the cultural tourist attraction that encompasses cultural villages. Bogor Regency has a cultural village that has a variety of Sundanese arts and culture, history and Sundanese beliefs and customs, a natural rural place and has a place to stay or lodging to give a natural impression for tourists who visit. This research was conducted to determine whether tourist attractions affect visitor satisfaction in the Sindang Barang Cultural Village. The purpose of this study was to investigate how much influence the tourist attraction on visitor satisfaction in the Sindang Barang Cultural Village. The Method of research used is quantitative methods in order to obtain more comprehensive, valid, reliable, and objective data. The samples were 107 visitors who came to Sindang Barang Cultural Village. Analysis used descriptive statistical methods, simple correlation coefficient of Pearson, Coefficient of determination and regression analysis. The result showed that tourist attraction had a positive influence of 70% and there is a significant effect between Tourist Attraction toward Visitor Satisfaction in Sindang Barang Cultural Village.","PeriodicalId":196458,"journal":{"name":"TRJ Tourism Research Journal","volume":"53 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-12-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121812441","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Effect of E-Word of Mouth through Instagrams on Purchasing Decisions in Twin House Coffee & Kitchen Restaurant, Cipete, Jakarta Selatan 通过instagram进行的电子口碑传播对雅加达西皮特Twin House Coffee & Kitchen餐厅购买决策的影响

TRJ Tourism Research Journal Pub Date : 2018-12-27 DOI: 10.30647/trj.v2i2.39

Dhiny Irena Sari, D. Lemy, R. Ingkadijaya

{"title":"Effect of E-Word of Mouth through Instagrams on Purchasing Decisions in Twin House Coffee & Kitchen Restaurant, Cipete, Jakarta Selatan","authors":"Dhiny Irena Sari, D. Lemy, R. Ingkadijaya","doi":"10.30647/trj.v2i2.39","DOIUrl":"https://doi.org/10.30647/trj.v2i2.39","url":null,"abstract":"Social media is widely used for restaurant entrepreneurs to market their business due to its ease and low cost. One of such media is Instagram. This research is to determine the effect of Electronic Word of Mouth through Instagram in terms of Intensity dimensions, Valence of Opinion and Content and to find out whether E-Word of Mouth through Instagram has a joint influence on Purchasing Decisions at Twin House Coffee & Kitchen Restaurant, Cipete, South Jakarta. Quantitative research with a descriptive approach is employed. The population covers the customers of the restaurant for 6 months, as many as 20,255. Slovin formula is used to determine the sample size of 100 respondents. Non-probability sampling technique is carried out by convenience sampling technique. The results indicate that partially electronic word of mouth, namely the intensity dimension has a positive and significant influence on purchasing decisions, the valence variable of opinion does not have a positive and significant effect on purchasing decision variables. Content variables have a positive effect on purchasing decision variables. Simultaneously Intensity (X1), Valence Opinion (X2), and Content (X3) variables have a significant effect jointly on the purchasing decision variable (Y) at Twin house Coffee & Kitchen, Cipete Restaurant in South Jakarta.","PeriodicalId":196458,"journal":{"name":"TRJ Tourism Research Journal","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-12-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126124125","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Strategies to Develop Sawahlunto Old City in West Sumatera as Tourism Destination 西苏门答腊索瓦伦托古城旅游目的地开发策略

TRJ Tourism Research Journal Pub Date : 2018-12-27 DOI: 10.30647/trj.v2i2.45

Febby Salam, R. Ingkadijaya, Hengky Hermantoro

{"title":"Strategies to Develop Sawahlunto Old City in West Sumatera as Tourism Destination","authors":"Febby Salam, R. Ingkadijaya, Hengky Hermantoro","doi":"10.30647/trj.v2i2.45","DOIUrl":"https://doi.org/10.30647/trj.v2i2.45","url":null,"abstract":"Tourism development in an area is able to give an impact on various dimensions of local people life. One of the impacts of tourism development is on the economic dimension. It happened to Sawahlunto, a city in West Sumatera famous for its coal mines, which slowly developed into a tourist city. The purpose of this study was to find out the Strength & Weakness, Opportunity & Threat and to formulate the development strategy of Kota Tua as a tourism destination in Sawahlunto, West Sumatra. The research method is descriptive method using SWOT analysis. The results showed that the development strategy of the Old City area of Sawahlunto used a lot of SWOT analysis, namely by increasing and optimizing natural resources through good processing, improving road access, and improving the tourism sector of Old City Sawahlunto. Another strategy is improving human resources through counseling and training, socialization of science and technology. The tourism potential of Sawahlunto old town on the 4A tourism component (Attraction, Accessibility, Amenities and Ancillary) shows that this area has the potential of historical tourist attraction. The historical heritage of World War II in Sawahlunto is the main tourism potential that is stored. With historical tourism potential, foreign tourists are the target of tourists who are expected to visit Sawahlunto. In order for a historical tourism potential strategy to be implemented, it is necessary to meet the minimum criteria of the tourism component. To meet the service standards of all 4A tourism components, it is necessary to improve the management of 4A tourism components including Attraction, Accessibility, Ancillary, and Amenity.","PeriodicalId":196458,"journal":{"name":"TRJ Tourism Research Journal","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-12-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126245191","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

Factors Influencing MICE Tourism Development In Pulau Seribu, Jakarta, Indonesia 影响印尼雅加达塞里布岛会展旅游发展的因素

TRJ Tourism Research Journal Pub Date : 2018-12-27 DOI: 10.30647/trj.v2i2.35

Jihad Ghaffara, G. Currie, Nurima Rahmitasari

引用次数: 0

A study on the Relationship Between Employee Satisfaction and Employees’ Performance 员工满意度与员工绩效关系研究

TRJ Tourism Research Journal Pub Date : 2018-12-27 DOI: 10.30647/TRJ.V2I2.43

A. Ranga, Reshma Kamboj

{"title":"A study on the Relationship Between Employee Satisfaction and Employees’ Performance","authors":"A. Ranga, Reshma Kamboj","doi":"10.30647/TRJ.V2I2.43","DOIUrl":"https://doi.org/10.30647/TRJ.V2I2.43","url":null,"abstract":"A performance appraisal (PA), to boot ascertained as a performance review, performance analysis, (career) development discussion, or employee appraisal is also a way by that the work performance of an associate employee is documented and evaluated. The Performance appraisal has been viewed by lecturers and human resource practitioners as a significant human resource management practices as a result of it yields selections that area unit crucial and integral to varied human resource actions and outcomes. Yet, an honest Performance appraisal system remains a smart challenge for managers and employees thanks to psychological feature, psychological feature and behavioral factors associated with it. Employee outcomes among the sort of labor performance, effective structure commitment and turnover intention area unit is undeniably variety of the foremost necessary issues during a corporation.The management has to be compelled to concentrate to the extent of satisfaction in performance appraisal to substantiate that employees are happy and contribute utterly to their organization throughout the tenure of their employment with the organization. This can be often very crucial to support the expansion of an organization. The aim of this paper is to specialize in the impact of performance appraisal on employee's performance and to boot trace impact of motivation issue, as a result of it affects the association of performance appraisal and employee's performance.The paper reviews the• The relationship between perceptions of performance appraisal fairness and employee engagement in the context of the business organization.• The reaction of employees to these performance assessments.","PeriodicalId":196458,"journal":{"name":"TRJ Tourism Research Journal","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-12-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122308343","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The Influence of Community Participation, The Role of Village Government, Number of Tourist Visits, and Village Income on Community Welfare in Cibuntu and Citundun Tourism Villages 社区参与、村政府角色、游客访问量、村收入对慈邦图和慈敦旅游村社区福利的影响

TRJ Tourism Research Journal Pub Date : 2018-12-27 DOI: 10.30647/trj.v2i2.37

Eman Sukmana, Himawan Brahmantyo, Adhi Trirachmadi Mumin

{"title":"The Influence of Community Participation, The Role of Village Government, Number of Tourist Visits, and Village Income on Community Welfare in Cibuntu and Citundun Tourism Villages","authors":"Eman Sukmana, Himawan Brahmantyo, Adhi Trirachmadi Mumin","doi":"10.30647/trj.v2i2.37","DOIUrl":"https://doi.org/10.30647/trj.v2i2.37","url":null,"abstract":"This study aims to analyze the influence of community participation, the role of the village government, the original income from the tourism sector on the welfare of the community in Cibuntu and Citundun Tourism Villages. Data was taken from 100 respondents in each village and using simple random sampling technique. The results show that the village government and the number of tourist visits have a significant effect on the Cibuntu community, while community participation and village original income from the tourism sector have no significant effect. The results of the analysis in Citundun Village showed that the variables of community participation and the role of the village government had a significant effect on community welfare, while number of tourist visits and income from tourism sector did not influence Community welfare. The results of the analysis also showed that the influence of variables under study on community welfare was 21.6%, while the remaining 78.4% was influenced by other variables, not discussed in this study. while in Citundun it was 16.6%, and the remaining 83.4% was influenced by other factors not discussed in this study.","PeriodicalId":196458,"journal":{"name":"TRJ Tourism Research Journal","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-12-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127377662","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

The Effect of Online Guest Review, Hotel Facilities and Online Travel Agent Price On Decision To Stay At Grand Rocky Hotel Bukittinggi : The Case Of Traveloka 在线客人评论、酒店设施和在线旅行社价格对下榻武吉亭矶大岩石酒店的影响:以Traveloka为例

TRJ Tourism Research Journal Pub Date : 2018-12-27 DOI: 10.30647/TRJ.V2I2.38

Desy Azulmi, A. Nursiana, R. Ingkadijaya

{"title":"The Effect of Online Guest Review, Hotel Facilities and Online Travel Agent Price On Decision To Stay At Grand Rocky Hotel Bukittinggi : The Case Of Traveloka","authors":"Desy Azulmi, A. Nursiana, R. Ingkadijaya","doi":"10.30647/TRJ.V2I2.38","DOIUrl":"https://doi.org/10.30647/TRJ.V2I2.38","url":null,"abstract":"Technological developments have shifted the behavior of offline bookings to worldwide online booking, including in Indonesia. This country is currently experiencing a significant increase in the number of Online Travel Agents such as Traveloka. In this website, people can see reviews from previous guests on the strengths and weaknesses of the hotel, and it facilitates people to select a hotel matching to their needs and preferences. Previous research proves that online reviews and facilities affect the guest’s stay decisions. This research aims to determine the effect of online reviews, hotel facilities and prices on the decision to stay at the Grand Rocky Hotel Bukittinggi. The method used in this research is a qualitative method to obtain comprehensive, valid, reliable and objective data. The sample used in this research were 100 guests who stayed at the Grand Rocky Hotel with the reservation through Traveloka. Sample selection was based on purposive sampling technique, and data collection was conducted by Likert questionnaires to investigate the effect of online reviews, facilities and prices on the decision to stay. The results reveals online reviews, hotel facilities and prices have a strong influence on the decision to stay. Therefore, online reviews, facilities, and competitive prices serve as marketing tools to increase hotel revenues from the Online Travel Agent.","PeriodicalId":196458,"journal":{"name":"TRJ Tourism Research Journal","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-12-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116895275","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0