Luciana Rigotto, Élita Martins de Andrade, B. Lanza, A. P. Segatto, M. May
{"title":"Understanding Strategic Alliances in the Public Sector: the case of Brazilian DMV","authors":"Luciana Rigotto, Élita Martins de Andrade, B. Lanza, A. P. Segatto, M. May","doi":"10.1145/3326365.3326378","DOIUrl":"https://doi.org/10.1145/3326365.3326378","url":null,"abstract":"This paper discusses strategic alliances in the Brazilian public sector through a contractual relationship of the provision of information technology and communication. This is an exploratory-descriptive case study, with the objective of understanding the role of the supplier in the contractor's strategic planning of technology in the public sector. It can be observed that dependence, trust, communication, commitment, and adaptation are present in the relationship between the supplier and the technology taker. These constructions go beyond the limits of technology supply contract and are characterized as a strategic alliance in the partnership between the parties. This study contributes to the understanding of the role of public technology organizations in the process of innovation of public sector organizations.","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"129 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132451841","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Review of Digital Citizen Engagement (DCE) Platform: A Case Study of MyGov of Government of India","authors":"Charru Malhotra, Abhinav Sharma, Nishtha Agarwal, Ishita Malhotra","doi":"10.1145/3326365.3326385","DOIUrl":"https://doi.org/10.1145/3326365.3326385","url":null,"abstract":"The advent of ICT has compelled governments all over the world to incorporate citizens into their functioning. It can be observed in the growth of online service delivery platforms, open data portals, complaint redressal etc. Another form of ICT usage that involves citizens is Digital Citizen Engagement (DCE) platforms which is the use of new media/digital ICTs to create or enhance the communication channels. Though developed countries have been forerunners in this, developing countries are not far behind. India, too, has a DCE called MyGov-a one-stop and dedicated indigenous social media platform of GoI. However, its functioning in context of developing country may plague its impact. Based on dedicated study of the platform, the following paper attempts to delineate upon these challenges from political, social and technical perspective and attempts to formulate some suggestions that can help MyGov to counter the challenges.","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"465 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125828289","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Commitment on data privacy towards e-governance: The case of local government units","authors":"V. Pitogo","doi":"10.1145/3326365.3326404","DOIUrl":"https://doi.org/10.1145/3326365.3326404","url":null,"abstract":"The proliferation of ICT in the government sector is a crucial tactic in achieving different dimensions of public trust and services, especially that government offices and local government units (LGUs) are gearing toward e-governance as a way to manage and utilize ICT infrastructure. Moreover, in engaging ICT services, personal data and other critical information must be safeguarded and not exposed publicly. In the Philippines, data privacy act of 2012 (DPA 2012) was promulgated to vanguard sensitive information and data protection, and impose legal sanctions to any organization breached therein. This empirical study aims to explore LGUs on their commitment to data privacy, assess their level of compliance and examine factors that hinder their defiance. The method used is qualitative research in a case study technique, using a multiple case holistic design. Outcomes pattern matching is also used to triangulate records against expected patterns. Results show that before the enactment of DPA 2012, the LGUs under study are not compliant. However, after the passage and the National Privacy Commission (NPC) took action, a significant leap has observed. Determinants of compliance, such as deterrence, legitimacy and moral obligation have compelling casual factors why LGUs are complying with the law. Upon further assessment, pressing concerns are also perceived, such as lack of awareness, wait-and-see attitude, and resource and time constraints. In sum, LGUs are trying to fast-track, overhaul or re-engineering their processes and operations, including ICT infrastructure acquisition, resource allocation, and qualified ICT personnel apportionment as compliance initiatives; and commit themselves to full compliance towards the establishment of better government and e-governance.","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129994811","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Exploring the Impact of Mobile Technology Adoption on Financial Sustainability of Telecentres: The case of India","authors":"Rajesh K Sharma, Sanjog Ray","doi":"10.1145/3326365.3326421","DOIUrl":"https://doi.org/10.1145/3326365.3326421","url":null,"abstract":"Developing countries, with limited ICT resources available, are heavily dependent upon Telecentres for delivery of e-Government services to citizens, especially in rural areas. As a result, success of e-Governance initiatives in these countries is largely dependent on the financial sustainability of the Telecentres. Technology for delivery of e-Government services is gradually shifting from PC-based model to the mobile-based model. Using exploratory research methodology in context of Common Service Centers in India, this paper examines the impact of this technology shift and aims to understand the issues pertaining to financial sustainability of Telecentres as mobile adoption increases. Our research suggest that it will be difficult for the CSCs to be sustainable in the future and we recommend that government should take steps towards helping the key Telecentres stakeholders develop new capabilities and skills for a new role in the changing environment to retain their relevance and sustainability in the future.","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"1821 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129754132","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Service Quality of e-Governance Services through Common Service Centres (OSQ-CSC) in India: A Study Using Structural Equation Modeling","authors":"V. Uthaman, Vasanthagopal Ramankutty","doi":"10.1145/3326365.3326435","DOIUrl":"https://doi.org/10.1145/3326365.3326435","url":null,"abstract":"This study determines the dimensions for overall service quality of common service centres (OSQ-CSC) in India based on the perception of the beneficiaries.","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121317176","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The genesis of the revolution in Contract Law: Smart Legal Contracts","authors":"J. C. Pereira","doi":"10.1145/3326365.3326414","DOIUrl":"https://doi.org/10.1145/3326365.3326414","url":null,"abstract":"Smart Contracts, which derive from Blockchain technology, are one of the most peremptory applications of this. However, as it is a very recent technology, investors' uncertainty and fear makes their development slowly and cautiously. There are, therefore, a number of questions and legal problems that arise. The paper identifies what revolution Blockchain adds to the contractual processes, exploring its potential and analysing the main legal difficulties it is facing. It seeks the analysis of the pros and cons of this new technology, specially the questions about enforcement, nature and form, consent and (in) flexibility. The purpose of this investigation is to recognize the nature of this technology and its impact on the Contract Law. And because of this, the impact and challenges that it brings to the Governance of a nation as well as on private companies and individuals. Therefore this study is based mostly in the review of already existing embryonic laws about Blockchain technology or similar, authors that wrote about Smart Contracts and also some recent news to show the social and economic impact in the world. In short, the subject that this paper presents is the beginning of a true technological, social and economic revolution that must be anticipated and prepared by the law and those who work with it.","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117301890","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Rosa Sánchez Tortolero, J. González, Guy Vérnaez-Hernández
{"title":"Participation and Citizen Empowerment platform for e-governance: Communal Integration System (SINCO)","authors":"Rosa Sánchez Tortolero, J. González, Guy Vérnaez-Hernández","doi":"10.1145/3326365.3326393","DOIUrl":"https://doi.org/10.1145/3326365.3326393","url":null,"abstract":"The Governance concept reaches an important place in the theoretical debates and political practices because it introduces new forms on policy formulation and managing, making it possible to redefine the way we participate as citizens and propose ways to overcome bureaucratic barriers of the representative democracy. The main challenge is to generate more cooperative relations between government and society. Through the implementation of Information and Communication Technologies (ICTs), we can generate new ways to establish e-governance, which can draw new possibilities to achieve substantive forms of participation. This is the purpose of the Communal Integration System (SINCO by its acronym in Spanish) which started operating in 2014 and works as a communication bridge between the institution and citizens organized in communities. It was initially developed as a tool for information and project management, but the platform subsequently evolved as a direct communication system due to the dynamics and demands of the users, which also complies with the principles of transparency, co-responsibility and accountability. In this transformation, the development of the system adopted a Citizen-Centered Design, to generate an appropriation and empowerment of the tool by the final users. Through a literary review and the presentation of the methodology and results of the usability research[15], this paper analyses the limits and possibilities of SINCO as a platform for participation and citizen empowerment that can generate the conditions for establishing e-governance in accordance to the community's needs.","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"127 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115625445","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Urban amenities in Rural Areas - National Rurban Mission (NRuM)","authors":"Ganesh Khadanga, Kabita Roy Das, P. Mittal","doi":"10.1145/3326365.3326433","DOIUrl":"https://doi.org/10.1145/3326365.3326433","url":null,"abstract":"National Rurban Mission (NRuM), Ministry of Rural Development (MoRD) is implementing a comprehensive web based IT system (http://rurban.gov.in/rurbansoft), with the help of NIC for effective management of implementation and operations of NRuM. It ensures organized development of the clusters through Integrated Cluster Action Plans (ICAPs) and Detailed Project Reports (DPR). The mission aims to create 300 such 'Rurban Clusters' over the next 3 years, across the country. It is an attempt to make our rural areas socially, economically and physically sustainable regions. It will develop a cluster of villages that preserve and nurture the essence of rural community life with focus on equity, and inclusiveness, without compromising with the facilities perceived to be essentially urban in nature. The same will be achieved through the convergence with the existing scheme in States and the Critical Gap Funding (CGF) by central Government. The MIS facilitates in capturing the ICAP and DPR by States through States Nodal Agency (SNA). The State level executive Committee (SLEC) approves the ICAPs and DPRs and forwards to Ministry for funding.","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116720685","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Ensuring rights of the data subject in non-EU countries","authors":"G. Lkhagvasuren","doi":"10.1145/3326365.3326427","DOIUrl":"https://doi.org/10.1145/3326365.3326427","url":null,"abstract":"Some concepts of legal protection of data subject first guaranteed by the Council of Europe Convention for the Protection of Individuals with Regard to Automatic Processing of Personal Data (\"Convention 108\") in 1981. However, the Convention 108 lacked to stipulate rights of a data subject. Directive 95/46/EC of the European Parliament and of the Council of the European Union that was approved on 24 October 1995 has secured two particular rights of data subject, which are right of access to data and right to object data processing. Regulation (EU) 2016/679 of the European Parliament and of the Council, which guarantees all rights of the data subject in European Union was adopted on 27 April 2016. However, these rights of data subject that secured through above regulations are only applicable to the European Union, not to other countries. This article aims to identify the rights of data subjects in non-EU countries by thoroughly examining national legislations of such countries and compare them to the European Union. Based on the examination, the article attempts to propose potential ways of ensuring rights of the data subject in non-EU countries.","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117080153","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Citizen Empowerment: Block Chain supported E-Governance in Dairy Cooperative Sector","authors":"Harekrishna Misra, R. Das","doi":"10.1145/3326365.3326442","DOIUrl":"https://doi.org/10.1145/3326365.3326442","url":null,"abstract":"Majority of small and marginal farmers in developing countries depend mainly on dairy production. In cooperative model, members are empowered to govern their own organizations and electing its members to assume roles in governance structure need verification of their eligibilities. This process needs transparent validation of their eligibility and it is argued that block chain architecture would be helpful. In this paper, a conceptual framework is presented to relate E-Governance to block chain to explore feasibility of relating to efficient governance by bringing more transparency. In order to explore this, dairy cooperative sector is taken up and E-Governance services are assessed with service oriented architecture framework. Case of dairy cooperative society union is taken up to apply this conceptual framework and understand feasibility applying block chain principles.","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"204 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128077635","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}