Review of Digital Citizen Engagement (DCE) Platform: A Case Study of MyGov of Government of India

Abstract

The advent of ICT has compelled governments all over the world to incorporate citizens into their functioning. It can be observed in the growth of online service delivery platforms, open data portals, complaint redressal etc. Another form of ICT usage that involves citizens is Digital Citizen Engagement (DCE) platforms which is the use of new media/digital ICTs to create or enhance the communication channels. Though developed countries have been forerunners in this, developing countries are not far behind. India, too, has a DCE called MyGov-a one-stop and dedicated indigenous social media platform of GoI. However, its functioning in context of developing country may plague its impact. Based on dedicated study of the platform, the following paper attempts to delineate upon these challenges from political, social and technical perspective and attempts to formulate some suggestions that can help MyGov to counter the challenges.