Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance最新文献

{"title":"Utilization of Mobile Phone and the Ethical Implications on University and Government Services: a Case of Post Graduate Students at Kenyatta University, Kenya","authors":"D. Wambiri, J. Masinde","doi":"10.1145/3326365.3326407","DOIUrl":"https://doi.org/10.1145/3326365.3326407","url":null,"abstract":"This study investigated access and usage of mobile phones by postgraduate students. Mobile phone technology has greatly contributed to the quick access and sharing of information in the contemporary world. However, the issue of integrity in the usage of mobile phone remains a paradox. The data was collected using a questionnaire that was administered to 165 post graduate students in the Schools of Education and Business. The respondents were purposely selected because the researchers were interested in post graduate students working in government institutions and departments. The data was analyzed using SPSS version 18. The results indicated that mobile phone usage for information sharing and research is very high. All the students sampled used mobile phones to access, share, and search information since all of them had smart phones. It was noted that the University lacked a policy on use of mobile phones to access and read educational materials. Interestingly, it was noted that mobile phone is a handy technology for most examination malpractices and dishonesty. The study highly recommends policy issues on usage of mobile technology by students particularly in enhancing learning and information sharing as well as maintaining sanctity of examinations and individual student integrity.","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"505 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116389222","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital Government, Smart Cities and Sustainable Development","authors":"Lei Zheng, Wai-Min Kwok, V. Aquaro, Xinyu Qi","doi":"10.1145/3326365.3326403","DOIUrl":"https://doi.org/10.1145/3326365.3326403","url":null,"abstract":"While the global population continues to grow, more people are living in cities. In 2018, 55 per cent of the world's population lived in cities. By 2050, this is expected to increase to 68 per cent - almost seven in every ten people will live in cities. If sustainable development is to deliver to all people, urban development plays a critical role. The 'smart city' is now the playbook for resilient, sustainable and liveable cities, and smart technologies are creating daily touchpoints that make both huge and small impacts across all walks of people's lives. Today's cities and tomorrow's smart cities are intricately linked to the United Nations' 2030 Agenda for Sustainable Development across its 17 goals. This paper first explores at-a-glance the fundamentals and layers that support smart cities, providing an overview but not a deep-dive into the technicalities. This includes, but not limited to, the policy and infrastructure frameworks, the data ecosystem including open data and big, data, the device level including Internet of Things and mobile devices, and the application level in general. Three dimensions of policy integration in smart city development is suggested, namely: (i) horizontal integration across sectors and disciplines; (ii) vertical integration across different governmental levels as well as linkages between national and local development; and (iii) a whole-of-society approach in smart city development with the engagement of the private sector and civil society. The nexus of smart city goals and the global 2030 Agenda for Sustainable Development is then articulated. Building on the key issues identified, a high-level analysis of global and regional metrics in accessing smart cities is done, emphasizing the importance of the cliché - \"what's get measured, gets valued\".","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125464290","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Data Security and Trustworthiness in Online Public Services: An Assessment of Portuguese Institutions","authors":"João Marco C. Silva, Vitor Fonte","doi":"10.1145/3326365.3326411","DOIUrl":"https://doi.org/10.1145/3326365.3326411","url":null,"abstract":"Providing public services through the internet is an effective approach towards an encompassing number of citizens being covered by them and for cost reduction. However, the fast development of this area has fostered discussion and legislation regarding information security and trustworthiness. In addition to security mechanisms for data processed and stored internally, service providers must ensure that data exchanged between their servers and citizens are not intercepted or modified when traversing heterogeneous and uncontrolled networks. Moreover, such institutions should provide means enabling the citizen to verify the authenticity of the services offered. In this way, the present work provides a comprehensive overview regarding the security posture of Portuguese public institutions in their online services. It consists of non-invasive robustness evaluation of the deployed solutions for end-to-end data encryption and the correct use of digital certificates. As a result, we provide some recommendations aiming to enhance the current panorama in the majority of the 111 online services considered in this study.","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126529185","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Thinking About Industrial Revolutions in Systems Theory - Moving Towards the Fourth Industrial Revolution","authors":"Aki Nagano","doi":"10.1145/3326365.3326429","DOIUrl":"https://doi.org/10.1145/3326365.3326429","url":null,"abstract":"A sense of stagnation has been spreading over globally, causing political frictions, discrimination, poverty, gender issues, economic disparity, and so on. It is important for the government, politicians, policymakers, and researchers to show positive visions for our society. There are, however, some signs of the future, such as the advent of the fourth industrial revolution. This study addresses how our society co-evolves with the fourth industrial revolution by analyzing the transformation and adaptation mechanisms of the past industrial revolutions. The applied method is social systems theory, which consists of world system and innovation system. Results show that the self-organizing systems of past industrial revolutions were generated by a strong desire, ideologies, and a national interest in overtaking hegemony. Nowadays, however, no single country has sufficient power to direct global leadership. Thus, in the era of the fourth industrial revolution, the world system tends to be multipolar in its approach to dealing with globalization and collective security. Regional powers will likely lead the fourth industrial revolution under each system. Conversely, this study suggests that good financial and educational investments promote qualified innovation ecosystems. Open science and education for technology will accelerate information technologies because they will cultivate capacity development among people who were unable to receive enough education. They are undeveloped for human capital. These will generate dynamic forces to stimulate self-organizing functions within the social system.","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125662256","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Could Facebook Influence Municipal Elections?: Tunisian Case Study","authors":"Arbi Chouikh, Lilia Sfaxi, Sehl Mellouli","doi":"10.1145/3326365.3326389","DOIUrl":"https://doi.org/10.1145/3326365.3326389","url":null,"abstract":"Since the beginning of the Arab spring, Tunisians have asked for a new system with fundamental political, social and economic reforms. People have been revolting for dignity, liberty, social equality and for equity between regions through the equal division of wealth. This is why, during the democratic transition, there was a significant focus on the decentralized development, where local authorities are more autonomous, which means that the municipalities will have more authority. On 06 May 2018, the first municipal elections after the revolution took place in Tunisia. These elections were preceded by an electoral campaign where social media were used to debate on different topics related to these elections. This paper aims to investigate if there is a correlation that can be deduced between the posts and reactions on social media, especially on Facebook, and the final results of the elections. To this end, we will make an analysis of the candidates' Facebook pages and the reactions of their followers towards their campaigns in order to understand how far social media insights were significant in the municipal elections results. Results show that either on Facebook or in front of the voting ballot, political parties get the highest number of interactions from citizens, but there is no direct correlation that can help us predict which list will be the most voted for. But when considering independent lists only, results show that their presence in social media and the reactions of citizens to their publications can be representative of their final voting results.","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"50 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133539226","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sustainability Framework for E-Government Success: Feasibility Assessment","authors":"Lemma F. Lessa","doi":"10.1145/3326365.3326396","DOIUrl":"https://doi.org/10.1145/3326365.3326396","url":null,"abstract":"E-government improves and more importantly transforms the public sector. To take advantage of such benefits, developing countries have been investing a lot on e-government initiatives in spite of their limited budget. Sustaining successful e-government initiatives is of utmost importance especially for developing countries to let them attain what they aspire for in transforming government functions. Extant literature, however, show that there are only few success stories whereas majorities of those efforts end up in a failure. Literature also reveal that sustainability aspect of e-government initiatives is a neglected topic and calls to extend e-government research beyond success. The research tries to explore two concepts (e-government success and sustainability) in an integrated manner and is aimed at exploring the potential relationship between the two concepts. In order to achieve this objective, the research was conducted in two steps. First, a conceptual framework is proposed based on a multiple exploratory case study based on four G2G cases selected from rural areas in Ethiopia. Second, feasibility of the proposed conceptual framework is assessed in another related setting. Focusing on the second step of the research, this paper looks at a G2C Court Case Management System (CCMS) at Federal Supreme Court of Ethiopia (www.fsc.gov.et). The CCMS has been in operation over a decade and transformed registrar business process by automating its record management from start to finish and facilitated citizen's request for court information. It is credited for reducing delay in retrieving court information, simplifying the process, and reducing the potential for corruption. The findings elaborate on the potential of the initial conceptual framework for understanding success and sustainability of e-government initiatives by uncovering the relationship between the enablers of e-government success and sustainability. Building on the initial conceptual framework, this paper ultimately proposes a revised sustainability framework to guide understanding of the phenomenon in the ground. The outcome of the research is also of value for practitioners as a quality tool to assess success and sustainability aspect of e-government initiatives.","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116457548","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Towards e-Governance through a People's Portal in India","authors":"F. Michael, T. Michaels","doi":"10.1145/3326365.3326440","DOIUrl":"https://doi.org/10.1145/3326365.3326440","url":null,"abstract":"A controlling factor for a government from fully actualizing the transformation from e-Government to e-Governance could be a conflict of interest such as the fear of becoming completely transparent as they would then be held accountable. In this work, the rationale behind the need for a formation of an independent e-Governance structure, shaped and mobilized through citizen initiatives using ICT platforms, is detailed.","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"130 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132263094","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Evaluation of the Public Value of E-Government Services in Ethiopia: Case of Court Case Management System","authors":"Lemma F. Lessa, A. Tsegaye","doi":"10.1145/3326365.3326369","DOIUrl":"https://doi.org/10.1145/3326365.3326369","url":null,"abstract":"Electronic government (e-government) refers to the use of information and communication technologies to help public organizations more accessible, productive, responsive and responsible. Extant studies confirmed that organizations granted trust and goodwill from the public or the customer through the e-government services delivery seeing that the public value is settled. However, research conducted in this area focused on the initiatives, sustainability, and success of the e-government project. Although the public value of e-government services is the emerging concept and it requires adequate research, in the knowledge of the researcher, there is no research conducted in Ethiopia. The objective of this study is to evaluate the public value of e-government services and to identify challenges associated with it. Specifically, it aims to identify the evaluation framework from extant literature, perceive the status of e-Government services public value, find the challenges associated with meeting the public value of the e-government services in Federal Supreme Court and forward possible recommendations to address challenges associated with e-government services in attaining public value. To achieve these objectives, both qualitative and quantitative methodologies were employed on survey data. Both quantitative and qualitative findings were triangulated for better investigating the public value of e-government services. The revised framework consists of three main dimensions: (i) delivery of quality public services, (ii) the effectiveness of public organizations, and (iii) achievement of socially desirable outcomes were applied for evaluation. The response from 35.77% respondents confirms that quality public service delivery achievement but 64.23% disregarded. The answer from 33% participants revealed that the public organization is effective despite 77% respondents not accepted. The reaction from 25% participant assured that socially desirable outcome is achieved through e-government services while 75% said not. In general, 31.25% respondents agreed on public value of e-government services achievement whereas the rest 68.75% said it is not achieved. This leads to the development of some specific recommendation for improving the public value of e-government in FSC. The study has a contribution to the e-government services public value research domain from both the theoretical and practical perspectives. From the theoretical perspective, it demonstrates the applicability of the concept of public value for evaluating the performance of e-government. From the practical perspective, it presents an investigation of the public value of e-government. Such an investigation provides the stakeholders with a realistic assessment of the overall performance of e-government in FSC. It helps to the development of some specific recommendations for enhancing and improving the public value of e-government. Such findings are not only significant for the continuous devel","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"66 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134239072","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Electronic Citizen Service Delivery, MeeSeva - Telangana State, India","authors":"Shiva Saketh Sanka, Gaurav Jain, Soumya Goondla","doi":"10.1145/3326365.3326423","DOIUrl":"https://doi.org/10.1145/3326365.3326423","url":null,"abstract":"MeeSeva initiated in year 2011 provides smart, citizen centric, ethical, efficient and effective governance leveraging advancements in technology. The initiative involves delivery of government services to citizens & businesses of all strata in a universal and non-discriminatory manner. The core design of MeeSeva was based on the objectives of improved efficiency, transparency and accountability for the government resulting in significantly improved service delivery to citizens. MeeSeva is an interface between government departments and citizens acting as the nodal agency (Electronic Service Delivery) as well as the platform for delivery of G2C services. MeeSeva has redefined the way Government services are delivered to citizens by bringing about 600+ services of 38 departments on a single platform. MeeSeva has taken government to the citizen's doorsteps through various touch points which include: •4500+ MeeSeva centres spread across the state •A mobile app called T App Folio (launched in February 2018) which can be used through iOS, android, USSD, IVRS reaching out to citizens with smart phone, feature phone and no phone users •A web portal In year 2016, ITE&C department conceptualized MeeSeva 2.0 to undertake a major strengthening of key aspects to improve the performance of MeeSeva and deliver a significant improved service delivery experience to citizens.","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134088840","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"On Existing Trends towards Creation of a Holistic Socio-technical Approach to e-Governance","authors":"A. Kosenkov, Ingrid Pappel, D. Draheim","doi":"10.1145/3326365.3326437","DOIUrl":"https://doi.org/10.1145/3326365.3326437","url":null,"abstract":"The digitalization of governance and public administration, along with the implementation of e-governance, are challenging domains of transformation, for multiple reasons. The existing body of literature on e-governance provides a reliable basis for outlining a holistic and universal approach to e-governance that is in such high demand nowadays. In our research, based on a systematic literature review, we investigate the potential application of a socio-technical approach in e-governance field. In this paper, we demonstrate the applicability of a socio-technical approach to address existing taxonomical, conceptual, ontological, and methodological issues in the field of e-governance, from an historical perspective.","PeriodicalId":178287,"journal":{"name":"Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132913956","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}