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2007 IEEE International Conference on Service Operations and Logistics, and Informatics最新文献

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A Two-Stage Solution Procedure for Food Delivery Decisions in Cities with Circular Transportation Networks 具有循环交通网络的城市食品配送决策的两阶段解决程序
2007 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2007-11-19 DOI: 10.1109/SOLI.2007.4383892
Wang Zheng, Xiangpei Hu, Amy Z. Zeng
{"title":"A Two-Stage Solution Procedure for Food Delivery Decisions in Cities with Circular Transportation Networks","authors":"Wang Zheng, Xiangpei Hu, Amy Z. Zeng","doi":"10.1109/SOLI.2007.4383892","DOIUrl":"https://doi.org/10.1109/SOLI.2007.4383892","url":null,"abstract":"This paper analyzes the decision problem of delivering fresh food in cities whose transportation systems are made up of several parallel loops. We develop a two-stage solution procedure that integrates heuristic search algorithms and an integer programming model. The proposed procedure can be applied to a wide range of distribution problems with a specified delivery time window and a circular transportation network structure as exemplified in City of Beijing.","PeriodicalId":154053,"journal":{"name":"2007 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116291029","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Empirical Analysis of the Driving Factors of Logistics Service Ability Innovation 物流服务能力创新驱动因素实证分析
2007 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2007-11-19 DOI: 10.1109/SOLI.2007.4383954
W. Liu, Wenshun Li, Wen Wang
{"title":"Empirical Analysis of the Driving Factors of Logistics Service Ability Innovation","authors":"W. Liu, Wenshun Li, Wen Wang","doi":"10.1109/SOLI.2007.4383954","DOIUrl":"https://doi.org/10.1109/SOLI.2007.4383954","url":null,"abstract":"The logistics ability that required by China's national economy on such a large scale and with so rapid speed is facing serious challenge. And it can't be broken through in a short term. The development of logistics ability innovation is particularly important nowadays. This text researches the connotation and the elements of the logistics management service innovation. On the basis of empirical analysis, we surveyed the data about logistics service innovation in a sample region, and analyzed the logistics ability and the relation of its driving factors to innovation. On this basis, we put forward the embarkation and measures of the logistics service ability innovation.","PeriodicalId":154053,"journal":{"name":"2007 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124857987","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Total Customer Service Thinking: Application Research in Resource-based Industries ----Take Coal Enterprises as Example 全面客户服务思维在资源型行业中的应用研究----以煤炭企业为例
2007 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2007-11-19 DOI: 10.1109/SOLI.2007.4383945
Liu Man-zhi, Zhou Mei-hua, Yao Wei-kun, Meng Jian
{"title":"Total Customer Service Thinking: Application Research in Resource-based Industries ----Take Coal Enterprises as Example","authors":"Liu Man-zhi, Zhou Mei-hua, Yao Wei-kun, Meng Jian","doi":"10.1109/SOLI.2007.4383945","DOIUrl":"https://doi.org/10.1109/SOLI.2007.4383945","url":null,"abstract":"In today's era of service competition, service is even more important than product in manufacturing, the production and operation of enterprises should be organized and managed centering on service. Based on the theoretical studies and practical experience, the author will aim at coal enterprises and discuss how to establish total customer service system and the application mode in resource-based industries. We hope that it can be useful for the development of enterprises.","PeriodicalId":154053,"journal":{"name":"2007 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"71 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125176579","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Addressing Arrival Rate Uncertainty in Call Center Workforce Management 解决呼叫中心劳动力管理中到达率的不确定性
2007 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2007-11-19 DOI: 10.1109/SOLI.2007.4383934
T. R. Robbins
{"title":"Addressing Arrival Rate Uncertainty in Call Center Workforce Management","authors":"T. R. Robbins","doi":"10.1109/SOLI.2007.4383934","DOIUrl":"https://doi.org/10.1109/SOLI.2007.4383934","url":null,"abstract":"Workforce management is a critical component of call center operations. Since labor costs are a major component of the total cost of operation efficient staff scheduling is critical. But because of uncertainty in arrival rates, efficient scheduling is very difficult. While there are many models in the literature that address call center scheduling, the majority of these models ignore the issue of arrival rate uncertainty and focus only on the stochastic variability of interarrival times given a known arrival rate. In this paper I summarize my research into the issue of arrival rate uncertainty and its impact on scheduling. I review empirical data from outsourced call centers that demonstrates the level of uncertainty present in many applications, and propose scheduling and staffing models that consider arrival rate uncertainty.","PeriodicalId":154053,"journal":{"name":"2007 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126388817","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 10
Designing a Hazardous Waste Reverse Logistics Network for Third Party Logistics Supplier under the Fuzzy Environment 模糊环境下第三方物流供应商危险废物逆向物流网络设计
2007 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2007-11-19 DOI: 10.1109/SOLI.2007.4383920
Zhang Yong, Li Xuhong, Mao Haijun, Ma Chenglin
{"title":"Designing a Hazardous Waste Reverse Logistics Network for Third Party Logistics Supplier under the Fuzzy Environment","authors":"Zhang Yong, Li Xuhong, Mao Haijun, Ma Chenglin","doi":"10.1109/SOLI.2007.4383920","DOIUrl":"https://doi.org/10.1109/SOLI.2007.4383920","url":null,"abstract":"Uncertainty is the important characteristic of the reverse logistics system design due to the dynamic environment and the increasing systemic complexity. This objective of this paper is to present the model and algorithm for third party logistics supplier (3PLS) to design the efficient and effective hazardous waste reverse logistics network under the fuzzy and uncertain environment. We proposed a multi-type hazardous waste, fuzzy multi-objective and capacitated facility location model for 3PLS considering cost-effective and risk-minimizing hazardous waste reverse logistics network. We applied the triangular fuzzy numbers to describe the uncertainty of the disposal quantity of hazardous wastes, accident probability of hazardous wastes and the unit transportation cost in the fuzzy model. To solve the fuzzy model, we firstly converted the fuzzy multi-objective model into two, crisp, single-objective models by combining the goal satisfactory function, ¿-cut theory and extending principle. Then we founded a hybrid genetic algorithm to solve the crisp single objective model. The numerical example shows that the confidence of fuzzy numbers, the goal weighting and the goal satisfactory function affect the decision results, and that the feasibility of the fuzzy model and algorithm for 3PLS to design a hazardous waste reverse logistics network.","PeriodicalId":154053,"journal":{"name":"2007 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"77 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129158664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
Perceived Interactivity in Online Retail Services: Approach from the Features 在线零售服务中的感知交互性:从特征出发
2007 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2007-11-19 DOI: 10.1109/SOLI.2007.4383886
Mijung Park, Jungkun Park
{"title":"Perceived Interactivity in Online Retail Services: Approach from the Features","authors":"Mijung Park, Jungkun Park","doi":"10.1109/SOLI.2007.4383886","DOIUrl":"https://doi.org/10.1109/SOLI.2007.4383886","url":null,"abstract":"As online business continues to grow, interactivity becomes essential in E-commerce service area. The objective of this study is to examine the relative positioning of website features based on their level of interactivity in the context of e-commerce. The findings suggest that online marketers need to put strategic emphasis on certain website features in their websites based on targeted consumers' needs, product attributes, and their marketing strategies.","PeriodicalId":154053,"journal":{"name":"2007 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"1930 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128889044","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Modeling and Examining Efficiency Loss in Supply Chains Through Interaction of Multiple Time Zones 多时区交互作用下供应链效率损失的建模与检验
2007 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2007-11-19 DOI: 10.1109/SOLI.2007.4383894
R. Ijioui, H. Emmerich, J. Hubert
{"title":"Modeling and Examining Efficiency Loss in Supply Chains Through Interaction of Multiple Time Zones","authors":"R. Ijioui, H. Emmerich, J. Hubert","doi":"10.1109/SOLI.2007.4383894","DOIUrl":"https://doi.org/10.1109/SOLI.2007.4383894","url":null,"abstract":"Here we develop a PDE (Partial Differential Equations) based model describing the dynamic behavior of strongly time-critical orders with multiple priorities of a process chain in an aeronautical supplier which is spread out over several time zones. The simulation results help us to understand the efficiency loss originating from the dynamics resulting from the interaction of priority orders with multiple time zones.","PeriodicalId":154053,"journal":{"name":"2007 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"124 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123193877","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Impact Analysis of RFID on Financial Supply Chain Management RFID对金融供应链管理的影响分析
2007 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2007-11-19 DOI: 10.1109/SOLI.2007.4383927
T. Inaba
{"title":"Impact Analysis of RFID on Financial Supply Chain Management","authors":"T. Inaba","doi":"10.1109/SOLI.2007.4383927","DOIUrl":"https://doi.org/10.1109/SOLI.2007.4383927","url":null,"abstract":"This paper proposes SCM financial applications using RFID and shows the benefit of them by simulation. RFID is getting more attentions, and not only field trials but also commercial implementations are reported recently. Although the number of RFID implementations is increasing, many of current RFID implementations focus on SCM logistics application, and this single purpose implementation does not always make positive return on investment. The approach we propose is a multi-application approach, with which SCM financial applications utilize location data of corporate assets captured originally for SCM logistics applications. By sharing the same RFID system and utilizing the captured data with multiple applications, returns from the system will be amplified. We propose five SCM financial applications in three categories, evaluate the benefit of a proposed application by simulation with a hypothetical scenario, and show the feasibility of the proposed approach by developing a demo system.","PeriodicalId":154053,"journal":{"name":"2007 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124055826","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Applicability of RFID in the prognostics of logistic systemis RFID在物流系统预测中的适用性
2007 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2007-11-19 DOI: 10.1109/SOLI.2007.4383919
A. L. De La Cruz, H. Veeke, G. Lodewijks
{"title":"Applicability of RFID in the prognostics of logistic systemis","authors":"A. L. De La Cruz, H. Veeke, G. Lodewijks","doi":"10.1109/SOLI.2007.4383919","DOIUrl":"https://doi.org/10.1109/SOLI.2007.4383919","url":null,"abstract":"The objective of this paper is to investigate the applicability of RFID in prognostic logistics. Starting from a general introduction of prognostic logistics, the system structure, and technical requirements are discussed. Based on this discussion the issues and concerns regarding the applicability of RFID in prognostic logistics are presented. Finally we summarized the benefits, requirements, inhibitors, opportunities and facilitators of RFID in prognostic logistics.","PeriodicalId":154053,"journal":{"name":"2007 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"58 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133416991","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Customer Switching Intention in Service Industries and the Effect of Customer Perceived Value 服务业顾客转换意愿与顾客感知价值的影响
2007 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2007-11-19 DOI: 10.1109/SOLI.2007.4383932
Rui Zhang, Keyi Wang, Kaibo Chen, Rong Rong
{"title":"Customer Switching Intention in Service Industries and the Effect of Customer Perceived Value","authors":"Rui Zhang, Keyi Wang, Kaibo Chen, Rong Rong","doi":"10.1109/SOLI.2007.4383932","DOIUrl":"https://doi.org/10.1109/SOLI.2007.4383932","url":null,"abstract":"Customer switching behavior in service industries becomes an important research issue gradually because of its great influence on service enterprises. Based on inducting the enablers which caused customer switching behavior in the existing studies, this research designed a customer switching intention model, analyzed the relationship between these enablers and switching intention by introducing the variable of customer perceived value into the model, and gave an empirical test. The result indicated that the customer perceived value plays an important role in the switching intention model as an intermediate variable, most of the controlled incidents by enterprises influence customer switching intention by the adjustment of customer perceived value indirectly. But most ofthe uncontrolled incidents by enterprises can influence switching intention directly. Meanwhile, core service failure is the key enabler of customer switching intention.","PeriodicalId":154053,"journal":{"name":"2007 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"136 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131847966","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
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