Total Customer Service Thinking: Application Research in Resource-based Industries ----Take Coal Enterprises as Example

Liu Man-zhi, Zhou Mei-hua, Yao Wei-kun, Meng Jian
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Abstract

In today's era of service competition, service is even more important than product in manufacturing, the production and operation of enterprises should be organized and managed centering on service. Based on the theoretical studies and practical experience, the author will aim at coal enterprises and discuss how to establish total customer service system and the application mode in resource-based industries. We hope that it can be useful for the development of enterprises.
全面客户服务思维在资源型行业中的应用研究----以煤炭企业为例
在当今服务竞争的时代,服务在制造业中比产品更重要,企业的生产经营要以服务为中心来组织和管理。笔者将在理论研究和实践经验的基础上,针对煤炭企业,探讨如何建立全面客户服务体系及其在资源型行业的应用模式。希望对企业的发展有所帮助。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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