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2012 International Joint Conference on Service Sciences最新文献

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Interpersonal Influence on Adoption of New Service Interface 人际关系对新服务接口采用的影响
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.10
Hui Sang
{"title":"Interpersonal Influence on Adoption of New Service Interface","authors":"Hui Sang","doi":"10.1109/IJCSS.2012.10","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.10","url":null,"abstract":"Service innovation as non-technological innovation, which plays an important role in the economic growth and social development. New service interface refers to the changes of interaction between clients and service providers, which economic value depends on its adoption by people. This study reveals interpersonal influence on adoption of new service interface. When simple service delivered by new service interface, people get little help from others, Once service delivered by new service interface is complex, people get much help from others such as reliable information and guidance.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"149 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115106948","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Driving Forces of Third Party Logistics Innovation in China 中国第三方物流创新的驱动力
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.50
L. Li, Xin Liu
{"title":"Driving Forces of Third Party Logistics Innovation in China","authors":"L. Li, Xin Liu","doi":"10.1109/IJCSS.2012.50","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.50","url":null,"abstract":"Logistics industry has been set up as a strategic industry in China. With the structural changing of traditional manufacturing industry, the higher pressure will be found in logistics industry. This paper analyzes the driving forces of 3PLs (Third Party Logistics) innovation. Basing on the literature review, a general analytical framework presented which includes the internal and external driving force. Connected with the local 3PLs case analysis, internal driving force should include knowledge, technology, and relationship network and company size, while the external driving force refers to government regulation, competition and manufacturer's logistics service demand.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127990596","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Analyzing Sustainable New Service Development: An Activity Theory Perspective 分析可持续的新服务发展:活动理论的视角
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.28
Fu-Ren Lin, Pei-Shan Hsieh, L. Uden
{"title":"Analyzing Sustainable New Service Development: An Activity Theory Perspective","authors":"Fu-Ren Lin, Pei-Shan Hsieh, L. Uden","doi":"10.1109/IJCSS.2012.28","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.28","url":null,"abstract":"New service development (NSD) is the process of creating new services to fulfill target customers' needs. The optimal goal of an NSD project is to sustain the developed service. However, from the perspective of project management, how an NSD project team cooperates across organizational boundaries and various disciplines to achieve the sustainability of the new service is essential to the return on investment. This study adopted activity theory to model the actions taken by different entities in a mobile healthcare service project using WiMax technology, in which we identified important factors affecting the sustainability of an NSD project. Based on the findings from the case study, this study suggests several key success factors for developing a sustainable new service.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133277368","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
A Study on the Relationship of Service Justice, Trust and Loyalty 服务公正、信任与忠诚的关系研究
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.52
Xiaojun Zhan
{"title":"A Study on the Relationship of Service Justice, Trust and Loyalty","authors":"Xiaojun Zhan","doi":"10.1109/IJCSS.2012.52","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.52","url":null,"abstract":"This paper aims to discuss the relationships among service justice, customer trust and customer loyalty in service relationships, basing on empirical analysis. The data analysis indicated that the dimensions of distributive justice, procedural justice and informational justice have a significant influence on cognition trust, The dimensions of procedural justice, interactive justice and informational justice have a significant influence on affection trust, Service justice has a significant influence on customer loyalty, Customer trust has a significant influence on customer loyalty. According to this data analysis, the paper lists the limitations and suggests future research directions.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132202482","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Influence of C2C Virtual Community Interactive Characteristic on the Network Purchasing Behavior C2C虚拟社区互动特性对网络购买行为的影响
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.34
Yu Weiping, Zhu Ailing, Zhang Xiao
{"title":"The Influence of C2C Virtual Community Interactive Characteristic on the Network Purchasing Behavior","authors":"Yu Weiping, Zhu Ailing, Zhang Xiao","doi":"10.1109/IJCSS.2012.34","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.34","url":null,"abstract":"Virtual community members' strong interactivity makes community information become an important factor that influence consumer decision-making. Based on the definition and dimensions of virtual community interactive content characteristics, we made an empirical research on the interactive content characteristics of C2C virtual community and its influence on users' network purchasing. The results show that the features of interactive content of the virtual communities have positive effect on the network purchasing behaviors. The user stickiness plays an intermediary role in this process.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130967031","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Study on the Influencing Mechanism of Standards Competition on Consumers' New Product Purchase Decisions 标准竞争对消费者新产品购买决策的影响机制研究
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.64
Yong Zhang, Chen Zhou, Yuhong Zhao
{"title":"Study on the Influencing Mechanism of Standards Competition on Consumers' New Product Purchase Decisions","authors":"Yong Zhang, Chen Zhou, Yuhong Zhao","doi":"10.1109/IJCSS.2012.64","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.64","url":null,"abstract":"Getting involved in standards competition is becoming a new feature of market competition, which has drawn great attention in academic circles. The existing research on the influencing mechanism of standards competition on the consumer market is very limited. This article discusses the impacting path of standards competition on consumers' new product purchase decisions and the moderating effect of standards competition by experimental method. The results show that standards competition affects the relative importance of the different types of uncertainties related to consumers' adoption, and then affects consumers' new product purchase decisions, In the presence of standards competition, consumers pay more attention to uncertainty related to cost.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134504289","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
A Blog Personality Recommender System Based on Cloud Computing Infrastructure 基于云计算基础架构的博客个性推荐系统
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.33
Jie Jiang, Weiwei Pang, Yule Deng, Kate He, Z. Gu
{"title":"A Blog Personality Recommender System Based on Cloud Computing Infrastructure","authors":"Jie Jiang, Weiwei Pang, Yule Deng, Kate He, Z. Gu","doi":"10.1109/IJCSS.2012.33","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.33","url":null,"abstract":"Blog is an important carrier of the current network information, and it has quick update, high quality and personalized characteristic. However, as the number of blogs increase sharply, it becomes more difficult to find high quality and personalized blog. In order to resolve this problem, this paper presents a new blog recommender system based on cloud computing infrastructure. This system adopts the user collaborative filtering recommendation algorithm in blog search, uses Hadoop distributed file system to store mass blog data and implements the distributed processing of blog crawl and index creation stages. The blog recommender engine of the system records user preferences from the blog search results firstly, then finds out user potential preference content by using collaborative filtering algorithm to generate individual and high quality blog recommendation with high reliability and scalability. The experimental results show that the blog recommendation can meet the user's requirements.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"37 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134634955","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
Analysis of Marketing Logic of China's Online Travel Agency through a Configurative Lens 配置视角下的中国在线旅行社营销逻辑分析
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.70
Yong-gui Wang, Yi Zhang
{"title":"Analysis of Marketing Logic of China's Online Travel Agency through a Configurative Lens","authors":"Yong-gui Wang, Yi Zhang","doi":"10.1109/IJCSS.2012.70","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.70","url":null,"abstract":"Passing through ten more years of development, online travel agencies (OTAs) have grown up and attracted a big share of individual and business travelers, while travel websites have become the intuitive and effective information facility. However, with the fast scale expansion of domestic users and online suppliers, OTAs now have to face the fierce homogenized and price-oriented competition, which lead to the fiercer market competition and decreasing advantage of cost saving and low price, while the competitiveness related to service customization, personalization and value co-creation needs a marketing logic shift. In this paper, after introducing the goods-dominant logic (GDL) and the service-dominant logic (SDL), we present a configurative framework to demonstrate the implementation of different marketing logics, explain the fitness of SDL to OTA, and then analyze its limited but inspiring implementation with a case study of Ctrip.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121153886","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
How Does Customer Participation Impact Service Performance? A Perspective of Role Stress 顾客参与如何影响服务绩效?角色压力的视角
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.27
Lan Xu, Nan Cui, Tao Wang, Yanghong Hu, Xuedong Hou
{"title":"How Does Customer Participation Impact Service Performance? A Perspective of Role Stress","authors":"Lan Xu, Nan Cui, Tao Wang, Yanghong Hu, Xuedong Hou","doi":"10.1109/IJCSS.2012.27","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.27","url":null,"abstract":"Existing service marketing literature has not yielded consistent findings regarding the impact of customer satisfaction on service performance. Based on role stress theory, this study aims to explain those different findings, developing a conceptual framework to recognize three interactive characteristics of customer participation (interpersonal interaction, interdepartmental encounter, and task interdependence). Results show that three interactive characteristics have different impacts on role ambiguity and role conflict. In addition, customer market maven moderates the impacts of interactive characteristics on role stress.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"120 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131562863","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Using Bipartite Graph for Resolving Multiple Requests Conflicts 用二部图解决多请求冲突
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.18
Huai Jin, Hua Zou, Fangchun Yang, Rongheng Lin, T. Shuai
{"title":"Using Bipartite Graph for Resolving Multiple Requests Conflicts","authors":"Huai Jin, Hua Zou, Fangchun Yang, Rongheng Lin, T. Shuai","doi":"10.1109/IJCSS.2012.18","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.18","url":null,"abstract":"Present web service selection method is focusing on single user request and selects service with best QoS attributes. However, conditions that multiple user requests for the same functional service are lack of consideration. In such situation, service with best QoS will be selected by many users, causing conflict and overload. This paper aims at selecting services from a global view for all users, thereby optimizing service resources utilization and improving users' satisfaction. It first normalizes different QoS attributes into one single value. Then a global optimal service selection model is raised and calculated by bipartite graph method with some modifications. Simulation results demonstrate that the method can find an optimal selection solution in a very fast way.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125616143","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
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