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2012 International Joint Conference on Service Sciences最新文献

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Scheduling Methodology for Production Services in Cloud Manufacturing 云制造中生产服务的调度方法
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.19
Jorick Lartigau, Lanshun Nie, Xiaofei Xu, D. Zhan, Tehani Mou
{"title":"Scheduling Methodology for Production Services in Cloud Manufacturing","authors":"Jorick Lartigau, Lanshun Nie, Xiaofei Xu, D. Zhan, Tehani Mou","doi":"10.1109/IJCSS.2012.19","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.19","url":null,"abstract":"Cloud Manufacturing (CMfg) is the delivery of resources control and abilities for manufacturing through the internet. It offers a personalized manufacturing service through several processes (e.g. the order decomposition into tasks, the selection of one or several providers to perform them, the scheduling of the whole manufacturing process). The current paper aims to provide an optimized methodology for task scheduling. In a first time, it identifies the background and general concept of CMfg, focuses further on the scheduling challenges and the environmental data and constraints to propose an optimized methodology for the scheduling process.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125426870","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 37
Research on the Psychology Mechanism of Consumer Internet Sharing Behavior 消费者网络分享行为的心理机制研究
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.61
Lin Mu, Tang Yao, Hua-rui Cao, Qiuying Zheng
{"title":"Research on the Psychology Mechanism of Consumer Internet Sharing Behavior","authors":"Lin Mu, Tang Yao, Hua-rui Cao, Qiuying Zheng","doi":"10.1109/IJCSS.2012.61","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.61","url":null,"abstract":"This paper examines internet sharing behavior. Sharing is a kind of reciprocal prosocial behavior, which can help consumers to cooperate with each other and reduce the transaction costs during the consumption process. Sharing is a public behavior, which is a powerful tool to combine consumers together and establish stable sensation and bonds among them. With the innovation and development of Internet technology, and also with more and more consumers like to participate in product or service and production with their increasing ability, it becomes much more convenient to share on the Internet, which can radiate to a widen area and gain a larger synergy effect. Therefore, as an instinct behavior of human beings, sharing is a old and hot topic in consumption field, which has a valuable theoretical and practical meaning especially in Internet marketing field. In this study we examine the antecedents and moderators of internet sharing behavoir, we put forwad our hypothesis and research model and then we draw some conclusions and recommendations.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"225 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132684155","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Cloud Computing: A Business and Economical Perspective 云计算:一个商业和经济的视角
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.36
G. Motta, N. Sfondrini, D. Sacco
{"title":"Cloud Computing: A Business and Economical Perspective","authors":"G. Motta, N. Sfondrini, D. Sacco","doi":"10.1109/IJCSS.2012.36","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.36","url":null,"abstract":"We present a Systematic Literature Review (SLR) on Cloud Computing that selected 51 papers from first tier journals and conferences in the period 2008-2012. The selective approach captures the economical perspective on Cloud Computing highlighting especially the business issues, cost/pricing models, and legal issues raised by the adoption of this new technological approach. Finally, it also spots emerging issues as a general lack of framework for security and service level management that respond to the peculiar profile of Cloud Computing.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133372845","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 20
Designing Service Choreography and Portal from Value Network 基于价值网络的服务编排与门户设计
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.9
Zhongjie Wang, Xiaofei Xu
{"title":"Designing Service Choreography and Portal from Value Network","authors":"Zhongjie Wang, Xiaofei Xu","doi":"10.1109/IJCSS.2012.9","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.9","url":null,"abstract":"Designing a service system requires the model-driven transformation from business-level service models into IT-level software systems. Service Value Network (SVN) that describes the value exchange relationships between multiple participants, is considered as a useful tool to facilitate the service innovation and guide the designing of software service systems. In this paper, we present a general approach to design the service choreography (representing the interactions between multiple software services) and the portal (representing the entry of participants to access the service), based on the value network.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133406595","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
An Empirical Study on the Relationship Marketing Mechanism: A Psychological Contract Perspective 基于心理契约视角的关系营销机制实证研究
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.24
Hai-mei Luo
{"title":"An Empirical Study on the Relationship Marketing Mechanism: A Psychological Contract Perspective","authors":"Hai-mei Luo","doi":"10.1109/IJCSS.2012.24","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.24","url":null,"abstract":"The focus to date has been in the psychological contract between employer and employee. Based on the organizational behavior studies, this paper translates this theory to marketing relationships and develops a theoretical model involving psychological contract, customer trust, customer commitment, and customer loyalty, i.e., the relationship marketing mechanism based upon psychological contract. This relationship marketing mechanism is validated by an empirical study from two different service industries using the structural equation modeling PLS-Graph package. Management implications are discussed and the findings of this study provide not only theoretical guidance for marketing research, but also empirical evidences for marketing practices.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128939257","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Rethinking Co-production in a Service Context 重新思考服务环境中的合作生产
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.29
Kun-Woo Yang, Jing Xu
{"title":"Rethinking Co-production in a Service Context","authors":"Kun-Woo Yang, Jing Xu","doi":"10.1109/IJCSS.2012.29","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.29","url":null,"abstract":"Service co-production and service co-creation have been in service context, and attract more interest recently. But the researches are lack of systematic organization, and even boundary between the two concept is not clear. This paper aims to distinguish service co-production and service co-creation. Moreover, deeper investigation on service co-production is provided. We established a model picture about service co-production, which contains four patterns and replenishes the conventional three-patterns of service co-production. The main contribution of this paper lies on current service management research.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132989510","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Paradigm Shift of Customer Satisfaction Studies in Service Research: A Meta-analytical Review of the Antecedents of Service Satisfaction 服务研究中顾客满意研究的范式转换:服务满意前因的元分析回顾
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.58
Qiuying Zheng, Tang Yao, Lin Mu, Hua-rui Cao
{"title":"Paradigm Shift of Customer Satisfaction Studies in Service Research: A Meta-analytical Review of the Antecedents of Service Satisfaction","authors":"Qiuying Zheng, Tang Yao, Lin Mu, Hua-rui Cao","doi":"10.1109/IJCSS.2012.58","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.58","url":null,"abstract":"Conceptual literature review and empirical generalization by using meta-analysis method are done to get a whole picture of service satisfaction antecedent studies. It is found that three main paradigms, including expectation disconfirmation, service quality and service value are used to explain the antecedents of customer satisfaction in service research history. A paradigm shift can be seen along these three paradigms, and the domain of service satisfaction antecedents is found to be expanding gradually. However, meta-analysis results show that disconfirmation, the most parsimonious paradigm, achieves the strongest relationship strength with customer satisfaction in service industries. Therefore, disconfirmation paradigm is recommended to measure or monitor customer satisfaction, whereas service quality paradigm and service are recommended when service providers want to improve customer satisfaction since they need to know from which concrete aspects, satisfaction can be enhanced.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134136690","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Service Orientation Strategy of Manufacturers: Antecedents, Performance Outcomes and Contingency Variables 制造商服务导向策略:前因、绩效结果与偶然性变数
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.14
Hui Zhang, Jing Wang
{"title":"Service Orientation Strategy of Manufacturers: Antecedents, Performance Outcomes and Contingency Variables","authors":"Hui Zhang, Jing Wang","doi":"10.1109/IJCSS.2012.14","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.14","url":null,"abstract":"Augmenting products with services is a key way manufacturers have of pursuing differentiation in today's competitive market, especially in China, an economy in transition. This paper adopts a comprehensive perspective on service in manufacturers by examining the antecedents and the consequences related to a service orientation strategy, as well as the contingency variables with its implementation performance. The authors propose a two-stage model which incorporates both strategy formulation and strategy implementation, and conduct an empirical study of a sample of 221 manufacturers in China. This study provides evidence for the proposed conceptualization of a service orientation strategy. The authors also find that the investigated antecedents explain some variance of the service orientation strategy, which in turn positively influences its market effectiveness and thereby financial profitability. Finally, the authors explore the organizational configuration factor that will affect the strategy implementation performance of manufacturers.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132130573","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Cloud Computing: An Architectural and Technological Overview 云计算:架构和技术概述
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.37
G. Motta, N. Sfondrini, D. Sacco
{"title":"Cloud Computing: An Architectural and Technological Overview","authors":"G. Motta, N. Sfondrini, D. Sacco","doi":"10.1109/IJCSS.2012.37","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.37","url":null,"abstract":"We present a Systematic Literature Review (SLR) on Cloud Computing that selected 39 papers from first tier journals and conferences in the period 2008-2012. The selective approach captures the relevant points of view on Cloud Computing, namely the overall paradigm in terms of delivery and deployment. Afterwards, we point out the technological issues about networking and data management in Cloud Computing. This SLR extends previous reviews thanks to a longer time period and a wider research sample.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122509650","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 39
Meta Synthesis of Business Model for Effective Health Care Management in Hospital Sector 医院部门有效医疗保健管理商业模式的元综合
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.44
Jing Zhao
{"title":"Meta Synthesis of Business Model for Effective Health Care Management in Hospital Sector","authors":"Jing Zhao","doi":"10.1109/IJCSS.2012.44","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.44","url":null,"abstract":"Drastic changes in patient expectation, plurality of service provision, and complexity of healthcare delivery systems call for re-aligning strategy, structure, and process beyond incremental revisions of products and services. This study proposes a Meta synthesis of business model by integrating Malcolm Baldrige National Quality Award (MBNQA) and Balanced Score Card (BSC) basing on the strategy diamond framework. At the heart of the new Meta synthesized business model is the logics of MBNQA framework. BSC is applied for driving organizational changes in different areas. This study also discusses the steps to implement the new Meta synthesized business model in hospital sector.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126447784","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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