发布求助
文献互助 智能选刊 最新文献

2012 International Joint Conference on Service Sciences最新文献

筛选
英文 中文
Why Customers Behave Badly? The Review of Antecedent Research on Customer Misbehavior 顾客为何行为恶劣?顾客不当行为的前因研究综述
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.47
Guangwei Fan, Q. Ma, Ruping Liu, Jinjin Hao
{"title":"Why Customers Behave Badly? The Review of Antecedent Research on Customer Misbehavior","authors":"Guangwei Fan, Q. Ma, Ruping Liu, Jinjin Hao","doi":"10.1109/IJCSS.2012.47","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.47","url":null,"abstract":"Because of customer misbehavior's universality and significantly negative impact on fellow customers, employees and service companies, researchers have paid attention to the antecedents of customer misbehavior to discuss how it happens. This paper reviews existing literature of antecedent research on customer misbehavior in terms of customer traits, services cape characteristics and their interaction effects. The main focus of existing research is on the customer traits, especially the psychological characteristics, while services cape characteristics and their interaction effects have been paid less attention. Most research considers the single typology of either customer traits or services cape characteristics, and the whole model has not been examined integrally. Empirical research that explores the occurrence mechanism of customer misbehavior is in a serious lack. Little research is done under the background of Chinese culture. This paper puts forward some suggestions for future research in the end.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"55 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116686289","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Bonding Tactic Sets of On-Line Stores: An Empirical Study 网络商店策略组合的实证研究
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.32
Jin Yufang, Song Xiaobing
{"title":"Bonding Tactic Sets of On-Line Stores: An Empirical Study","authors":"Jin Yufang, Song Xiaobing","doi":"10.1109/IJCSS.2012.32","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.32","url":null,"abstract":"It is critical for on-line stores as well as off-line firms to build and maintain lasting relationships with customers. Research has stated that bonding tactics help to build and maintain relationships. The existence of stores only on-line is a new business paradigm, and on-line shopping is a new behaviour mode for consumers. The on-line bonding tactics are not the same as with off-line firms. This paper presents a new set of bonding tactics, including financial bonding, social bonding, experience bonding and purchasing process bonding based on existing literature, on-line shopper reviews, and a questionnaire survey. Among these bonding tactics, experience bonding and purchasing process bonding are the new bonding tactics for on-line stores. The results enrich the research in relationship marketing, and provide on-line stores with guidance for putting bonding tactics into practice.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"36 5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125731007","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Do Manufacturing Firms Benefit from Service Innovation? An Empirical Study of High-Tech Manufacturing Firms in China 制造业企业从服务创新中受益吗?中国高技术制造业企业的实证研究
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.59
Wenhong Zhang, Yapu Zhao
{"title":"Do Manufacturing Firms Benefit from Service Innovation? An Empirical Study of High-Tech Manufacturing Firms in China","authors":"Wenhong Zhang, Yapu Zhao","doi":"10.1109/IJCSS.2012.59","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.59","url":null,"abstract":"This study aims to examine how service innovation can be beneficial to manufacturing firms. Using 187 high-tech manufacturing firms from China, we demonstrate that service innovation is positively related to firm performance.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"111 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127842756","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
An Analytical Framework of Client-Vendor Relationship Quality from the Perspective of Offshore Outsourcing Vendor 基于离岸外包供应商视角的客户-供应商关系质量分析框架
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.69
Yong-gui Wang, Yi Zhang
{"title":"An Analytical Framework of Client-Vendor Relationship Quality from the Perspective of Offshore Outsourcing Vendor","authors":"Yong-gui Wang, Yi Zhang","doi":"10.1109/IJCSS.2012.69","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.69","url":null,"abstract":"Nowadays, the wave of offshore outsourcing has exerted great impacts on the economic growth, industrial structure optimization and social employment of developing countries, featured by the specialization, high level, information involvement and globalization of offshore outsourcing practices. Meanwhile, the proportion of strategic offshore outsourcing and knowledge-intensive offshore outsourcing is ever increasing, which results in the challenge of traditional client-vendor relationship (CVR) and appeals to the high quality CVR to reduce cooperation risk, improve project performance and encourage enterprise innovation. As far as service vendors in developing countries are concerned, it is significant to adapt themselves to this change and response actively in order to upgrade enterprise competitiveness in the global market. Therefore, this paper, based on literature review, presents a careful discussion of dimensions of Client-Vendor Relationship Quality (CVRQ), as well as its determinant factors, mechanisms of action and governance, and then constructs a conceptual framework to study CVRQ from the perspective of offshore outsourcing vendors particularly.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129498653","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
An Implementation of GPU Accelerated MapReduce: Using Hadoop with OpenCL for Data- and Compute-Intensive Jobs GPU加速MapReduce的实现:使用Hadoop和OpenCL处理数据和计算密集型任务
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.22
Miao Xin, Hao Li
{"title":"An Implementation of GPU Accelerated MapReduce: Using Hadoop with OpenCL for Data- and Compute-Intensive Jobs","authors":"Miao Xin, Hao Li","doi":"10.1109/IJCSS.2012.22","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.22","url":null,"abstract":"MapReduce is an efficient distributed computing model for large-scale data processing. However, single-node performance is gradually to be the bottleneck in compute-intensive jobs. This paper presents an approach of MapReduce improvement with GPU acceleration, which is implemented by Hadoop and OpenCL. Different from other implementations, it targets at general and inexpensive hardware platform, and it is seamless-integrated with Apache Hadoop, a most widely used MapReduce framework. As a heterogeneous multi-machine and multicore architecture, it aims at both data- and compute-intensive applications. An almost 2 times performance improvement has been validated, without any farther optimization.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115304177","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 24
Service Engineering Framework and Its Application in Service Innovation for Elderly People in Beijing 服务工程框架及其在北京市老年人服务创新中的应用
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-24 DOI: 10.1109/IJCSS.2012.57
Jianbing Liu, T. Burger, W. Ganz
{"title":"Service Engineering Framework and Its Application in Service Innovation for Elderly People in Beijing","authors":"Jianbing Liu, T. Burger, W. Ganz","doi":"10.1109/IJCSS.2012.57","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.57","url":null,"abstract":"Community- and home-based care services for the elderly are carried out in many communities of cities in China, meanwhile, these initial small-scale pilots have been gradually extended, and this has become the trend of community development in the next few years. However, community and home care services for elderly people are still facing problems such as inadequate coverage and low-service levels. The significance as well as the challenge of service innovation and service engineering becomes apparent. The authors give an overview on the current situation of community and home care services in Beijing and illustrate how service engineering methodology is applied to two concrete new service products in one community in Beijing. Preliminary results of one collaborative project between Beijing Research Center of Urban System Engineering and Fraunhofer Institute for Industrial Engineering in Germany are illustrated and discussed.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115191783","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
The Impact of Online Shopping Service Quality on Customer Loyalty in Emerging Economies: The Case of Chinese Customers 新兴经济体网络购物服务质量对顾客忠诚度的影响——以中国顾客为例
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-01 DOI: 10.1109/IJCSS.2012.30
Yi Li, H. Si, Xi Chen
{"title":"The Impact of Online Shopping Service Quality on Customer Loyalty in Emerging Economies: The Case of Chinese Customers","authors":"Yi Li, H. Si, Xi Chen","doi":"10.1109/IJCSS.2012.30","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.30","url":null,"abstract":"Along with the online shopping experience of Chinese customers getting mature, the quality of online shopping service becomes the vital factor influencing customer loyalty. Only when providing superior service quality that perceived by customers, the online store will increase competitive advantage. Thus, to establish an applicable instrument to evaluate the service quality of Chinese online shopping is essential. After localizing and adjusting of the E-S-QUAL multiple-item scale, this study designed a preliminary questionnaire as a Likert 5 point scale. Through statistical analysis, a multiple-item scale (CE-S-QUAL) for evaluating the service quality of Chinese online shopping has been established with good performance both in reliability and validity. This study also verified that the service quality positively impacts on the customer loyalty. Different influence of various dimensions of service quality on customer loyalty has also been identified. Some suggestions about managerial improvement are proposed.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123619699","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Research on Value Dimensions of Conference Marketing 会议营销的价值维度研究
2012 International Joint Conference on Service Sciences Pub Date : 2012-05-01 DOI: 10.1109/IJCSS.2012.60
Y. Liu, Q. Ma
{"title":"Research on Value Dimensions of Conference Marketing","authors":"Y. Liu, Q. Ma","doi":"10.1109/IJCSS.2012.60","DOIUrl":"https://doi.org/10.1109/IJCSS.2012.60","url":null,"abstract":"The marketing model of the conference marketing becomes more and more popular among the enterprises. This essay is based on the theory of the perceived value and eight experiments to explore the onsite perceived value dimensions of the conference marketing. They are: economic value, service value, perceived price, public value, hedonic value and the social value. All these things provide powerful evidence for the products of the conference marketing.","PeriodicalId":147619,"journal":{"name":"2012 International Joint Conference on Service Sciences","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129629952","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
首页 上一页
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整，为了账户安全，请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
请完成安全验证×
相关产品
×
本文献相关产品
联系我们：info@booksci.cn Book学术提供免费学术资源搜索服务，方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号：481959085
Book学术官方微信