An Analytical Framework of Client-Vendor Relationship Quality from the Perspective of Offshore Outsourcing Vendor

Abstract

Nowadays, the wave of offshore outsourcing has exerted great impacts on the economic growth, industrial structure optimization and social employment of developing countries, featured by the specialization, high level, information involvement and globalization of offshore outsourcing practices. Meanwhile, the proportion of strategic offshore outsourcing and knowledge-intensive offshore outsourcing is ever increasing, which results in the challenge of traditional client-vendor relationship (CVR) and appeals to the high quality CVR to reduce cooperation risk, improve project performance and encourage enterprise innovation. As far as service vendors in developing countries are concerned, it is significant to adapt themselves to this change and response actively in order to upgrade enterprise competitiveness in the global market. Therefore, this paper, based on literature review, presents a careful discussion of dimensions of Client-Vendor Relationship Quality (CVRQ), as well as its determinant factors, mechanisms of action and governance, and then constructs a conceptual framework to study CVRQ from the perspective of offshore outsourcing vendors particularly.