Meta Synthesis of Business Model for Effective Health Care Management in Hospital Sector

Abstract

Drastic changes in patient expectation, plurality of service provision, and complexity of healthcare delivery systems call for re-aligning strategy, structure, and process beyond incremental revisions of products and services. This study proposes a Meta synthesis of business model by integrating Malcolm Baldrige National Quality Award (MBNQA) and Balanced Score Card (BSC) basing on the strategy diamond framework. At the heart of the new Meta synthesized business model is the logics of MBNQA framework. BSC is applied for driving organizational changes in different areas. This study also discusses the steps to implement the new Meta synthesized business model in hospital sector.