e-Service Journal最新文献

{"title":"Research in e-Health: Guest Editors' Introduction to the Special Issue","authors":"E. Wilson, T. Horan","doi":"10.2979/ESJ.2007.5.2.1","DOIUrl":"https://doi.org/10.2979/ESJ.2007.5.2.1","url":null,"abstract":"","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122892661","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Consumer Satisfaction with Online Health Information Retrieval: A Model and Empirical Study","authors":"Michael Bliemel, K. Hassanein","doi":"10.2979/ESJ.2007.5.2.53","DOIUrl":"https://doi.org/10.2979/ESJ.2007.5.2.53","url":null,"abstract":"This research examines the area of online consumer health information retrieval as a field of study that pertains to consumers' use of the Internet to locate and evaluate health-related information for the purposes of self education and collection of facts to enable informed decision making. A research model exploring the antecedents of consumer satisfaction with online health information retrieval is developed using constructs from the Information Systems and Human Computer Interaction bodies of literature. This model is quantitatively validated using structural equation modeling techniques. The findings of this research provide evidence that content quality, technical adequacy and trust explain a large proportion of the variance in consumer satisfaction with online health information retrieval for consumers. Appearance and specific content on Web sites played a much smaller role in predicting consumer satisfaction with online health information retrieval.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133103026","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Using Community Visualization to Stimulate Participation in Online Communities","authors":"Julita Vassileva, Julita Lingling Sun","doi":"10.2979/ESJ.2007.6.1.3","DOIUrl":"https://doi.org/10.2979/ESJ.2007.6.1.3","url":null,"abstract":"A motivational community visualization was designed to encourage users to participate more actively and to bring more contributions in an online community. The visualization is inspired by the theory of social comparison in social psychology. It evolved through two designs: a fixed and a customizable one for two different communities of students sharing papers – one of graduate students in a research lab and another one for students in an undergraduate class. The article discusses the features of the two communities, each of the two visualization designs, and their advantages and disadvantages.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"50 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121439506","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Supporting Polyphonic Collaborative Learning","authors":"Stefan Trausan-Matu, Stefan Gerry Johann Stahl, Stefan Gerry Johann Sarmiento","doi":"10.2979/ESJ.2007.6.1.59","DOIUrl":"https://doi.org/10.2979/ESJ.2007.6.1.59","url":null,"abstract":"The article proposes a theory based on music polyphony, which helps to understand how learners inter-animate when they participate in collaborative chats for problem solving. In polyphony, different voices jointly construct a melody (story or solution) enabling other voices to adopt differential positions and to identify dissonances (unsound, rickety stories or solutions). The proposed theory starts from ideas of Mikhail Bakhtin, and identifies in chats several classes of patterns of inter-animation along longitudinal and transversal dimensions, similarly to musical polyphonic contrapunctus. The article also describes implemented software tools, which facilitate the visualization of the threads in a chat and the influence that an utterance has on the subsequent ones. Such tools help both teachers and learners to evaluate and enhance the learning process. By supporting polyphonic structuring, the dialogue in learning chats becomes a kind of a \"thinking device.\"","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126442403","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"On the Move Collaborative Environments: Augmenting Face to Face Informal Collaboration in Hospitals","authors":"David A. Mejia, A. Morán, J. Favela, M. Tentori, Antoine Markarian, Luís A. Castro","doi":"10.2979/ESJ.2007.6.1.98","DOIUrl":"https://doi.org/10.2979/ESJ.2007.6.1.98","url":null,"abstract":"Previous research in CSCW has highlighted the importance of proximity in informal interactions. Nowadays, most current tools aimed at supporting informal interactions are focused on providing artificial proximity in traditional office environments in which workers spend most of their time \"behind their desk.\" However, in other working environments, such as hospitals, users experience a high level of mobility that enables them to establish co-located interactions in order to collaborate and coordinate their activities with colleagues, involving the exchange and analysis of documents distributed in space or time. These forms of interaction pose new challenges for the design of pervasive computing environments aimed at providing collaboration support as people work on-the-move, seamlessly integrating heterogeneous resources and devices scattered around the premises. In order to address these concerns, we proposed and developed the concept of On-the-move Collaborative Environments (OCEs), a design concept integrating an ensemble of specialized services to provide support for informal interaction for mobile work. Further, we informed OCE's conceptualization with insights obtained from a workplace study conducted in a hospital, and from projections of envisioned support identified by means of scenarios of use. To exemplify the design principles proposed, we designed and implemented SOLAR, an OCE system aimed at supporting co-located collaboration, proximity-based application-sharing, and the remote control of heterogeneous devices.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"94 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129981435","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Role-Based Approach for the Support of Collaborative Learning Activities","authors":"José Antonio Marcos-García, A. Martínez-Monés, Y. Dimitriadis, R. Anguita-Martínez","doi":"10.2979/ESJ.2007.6.1.40","DOIUrl":"https://doi.org/10.2979/ESJ.2007.6.1.40","url":null,"abstract":"The analysis of the interactions that occur among participants in computer-supported collaborative learning (CSCL) experiences has become a major research topic in this field. Interaction analysis (IA) methods and tools aim to enhance collaboration among participants, providing support for basic functions such as awareness, regulation or evaluation. The importance of these functions depends on the roles played by the participants in a collaborative experience. For this reason, IA tools need to interpret and manage the information needs required by the participants' roles as well as to recognize the dynamic role transitions that usually occur in authentic learning settings, in order to adapt their outputs to the needs of these changing roles during the development of collaborative activities. We are working in the definition, developing and validation of a conceptual framework for characterizing roles in collaborative learning contexts that aims at supporting IA tools in achieving these goals. In this paper we present two experiences carried out in the same authentic learning context that illustrates the use of this framework and forms part of a longitudinal validation process of the framework. The first experience shows how this framework supports the definition of IA indicators and values for detecting role transitions in a dynamic way, identifying a limited set of emergent roles. The second experience describes a static adaptation of an interaction IA tool for supporting the pre-defined information needs specified in the framework for several static roles.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130665621","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Collaboration and Interaction in Varied Environments: Guest Editors' Introduction to the Special Issue","authors":"Y. Dimitriadis, I. Zigurs","doi":"10.2979/esj.2007.6.1.1","DOIUrl":"https://doi.org/10.2979/esj.2007.6.1.1","url":null,"abstract":"Groupware is a term that was first used a few decades ago, but its importance and relevance have not waned. If anything, the term has expanded in meaning and we now have many conferences and journals devoted to the broad area of computer-supported collaboration. One of those conferences is the International Workshop on Groupware (CRIWG), first held in 1995 in Portugal. The workshop began among computer scientists interested in groupware and was uniquely characterized by its small size, interactive conversation, and emphasis on social interaction for community building. In 2006, the workshop – which by this time had broadened and expanded on its computer science roots – was held in a medieval castle in Medina del Campo, Spain, and it is from that event that the papers for this special issue were invited. Each invited paper underwent further development, substantial revision, and additional review for this special issue. We are delighted to present to you a set of papers that address central problems in collaboration and interaction in a variety of computer-supported environments. We begin this special issue with an article by Julita Vassileva and Lingling Sun, “Using Community Visualization to Stimulate Participation in Online Communities.” Vassileva and Sun address one of the most persistent challenges in online communities, namely the ability to sustain participation and on-going contributions within the community. The authors focus on visualization as a key to this challenge and ground their study in the theory of social comparison. Two different versions of a visualization tool are tested, and a very interesting and extensive analysis of the communities provides insight into the importance of this approach. The next two articles are set in the important context of learning environments. Jose Antonio Marcos-Garcia, Alejandra Martinez-Mones, Yannis Dimitriadis, and Rocio Anguita-Martinez focus on enhancing collaboration through supporting roles, in their article titled “A Role-Based Approach for the Support of Collaborative Learning Activities.” The authors present a framework for characterizing roles that different people play in collaborative learning contexts and then provide an analysis of two experiences that show that framework in action. Their results show how dynamic role transitions during group interaction can be analyzed and emergent roles can be identified. Overall, the analyses and framework provide a unique perspective on how people within collaborative learning environments can better understand their own roles, as well as those of others, and then use that understanding for continuous improvement of interaction.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"118 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133980357","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Collaboration Engineering in Distributed Environments","authors":"Halbana Tarmizi, Matt Payne, C. Noteboom, Chi Zhang, Lucas Steinhauser, G. de Vreede, I. Zigurs","doi":"10.2979/ESJ.2007.6.1.76","DOIUrl":"https://doi.org/10.2979/ESJ.2007.6.1.76","url":null,"abstract":"Collaboration in distributed settings has become a reality in organizational life, yet we still have much to learn. One important area of study is the integration of Collaboration Engineering (CE) in distributed, or virtual, teams. Collaboration Engineering offers promising guidelines for process structure, but its application in distributed environments is just beginning to be studied. We conducted a study in the design science tradition with the goal of examining whether and how the principles and techniques of Collaboration Engineering can be taken into a distributed setting. We report on the design, development, and feasibility test of a prototype environment that implements CE techniques for distributed teams. The study examined leadership and process structure effects on the development of shared understanding in student teams working in a simulated organizational environment. Content analysis of qualitative data was combined with descriptive statistics of quantitative data to gain insight into participants' activities. We discuss the challenges of Collaboration Engineering in distributed environments and offer lessons learned and opportunities for future research.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130470607","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Roadmap for the Adoption of e-Health","authors":"B. Dixon","doi":"10.2979/ESJ.2007.5.3.3","DOIUrl":"https://doi.org/10.2979/ESJ.2007.5.3.3","url":null,"abstract":"Electronic health (e-health) refers to the delivery of health care with support from various information and communication technologies, such as electronic health records, telemedicine, clinical decision support, and computerized provider order entry. E-health is considered by government, providers, and payers as a primary method of improving quality, safety, and costs associated with the delivery of health care. Although currently on a pedestal, e-health has not been readily adopted by a majority of health care providers in the United States. To achieve greater adoption and use of technology in health care, the health care community needs a roadmap, or model for adoption, that can be used to develop a business case to lower risk for providers who adopt and use technology in clinical practice. This article suggests such a roadmap. The roadmap advocates for (1) greater dissemination of implementation best practices, (2) continued development of a strong e-health workforce, and (3) sustainable resources to help those seeking to adopt and use e-health technologies in clinical practice. The e-health community is invited to advance the roadmap to assist providers in embracing and utilizing information and communication technologies for health care system improvements.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129769672","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Practice and Outlook in e-Health: Guest Editors' Introduction to the Special Issue","authors":"E. Wilson, Thomas Horan","doi":"10.2979/ESJ.2007.5.3.1","DOIUrl":"https://doi.org/10.2979/ESJ.2007.5.3.1","url":null,"abstract":"","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129576591","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}