e-Service Journal最新文献

Does Your Company Engage Efficiently on Social Media? Improving Performance Using DEA Model and Visualization 你的公司有效地参与了社交媒体吗?使用DEA模型和可视化提高性能

e-Service Journal Pub Date : 2023-06-01 DOI: 10.2979/esj.2023.a905238

Atul Agarwal, Neetu Singh, Hasan B. Kartal

引用次数: 0

Evolving Towards Mobility-as-a-Service: Drivers and Consequences of Car Subscription Services 向移动即服务发展:汽车订阅服务的司机和后果

e-Service Journal Pub Date : 2023-06-01 DOI: 10.2979/esj.2023.a905237

Taimaz Larimian, Kate Elise Taylor, Arash Sadeghi

引用次数: 0

Evolving Towards Mobility-as-a-Service: Drivers and Consequences of Car Subscription Services 向移动即服务发展:汽车订阅服务的司机和后果

e-Service Journal Pub Date : 2023-06-01 DOI: 10.2979/eservicej.14.3.01

Taimaz Larimian, Kate Elise Taylor, Arash Sadeghi

引用次数: 0

Contributors 贡献者

e-Service Journal Pub Date : 2023-06-01 DOI: 10.2979/esj.2023.a905239

引用次数: 0

Does Your Company Engage Efficiently on Social Media? Improving Performance Using DEA Model and Visualization 你的公司有效地参与了社交媒体吗?使用DEA模型和可视化提高性能

e-Service Journal Pub Date : 2023-06-01 DOI: 10.2979/eservicej.14.3.02

Atul Agarwal, Neetu Singh, Hasan B. Kartal

引用次数: 0

The Spread and Impact of Fake News on Social Media: A Systematic Literature Review and Future Research Agenda 假新闻在社交媒体上的传播和影响:系统文献综述和未来研究议程

e-Service Journal Pub Date : 2022-09-01 DOI: 10.2979/eservicej.14.1.02

Jithesh Arayankalam, S. Krishnan, Aelita Skaržauskiene˙, Vipin Saini, M. Tanniru, Ting-Peng Liang, Ernest Yoder, Yu-Chen Yang

{"title":"The Spread and Impact of Fake News on Social Media: A Systematic Literature Review and Future Research Agenda","authors":"Jithesh Arayankalam, S. Krishnan, Aelita Skaržauskiene˙, Vipin Saini, M. Tanniru, Ting-Peng Liang, Ernest Yoder, Yu-Chen Yang","doi":"10.2979/eservicej.14.1.02","DOIUrl":"https://doi.org/10.2979/eservicej.14.1.02","url":null,"abstract":"ABSTRACT:In this post-truth era, fake news on social media has emerged as a societal problem, where objective facts have increasingly become less influential. Although there is a recent spike in fake news research, it has progressed without a proper agenda or a theoretical framework and has been fragmented. This systematic literature review (SLR) aims to organize the fragmented literature on fake news, focusing on the psychosocial antecedents of its spread on social media and the impact due to such spread. Accordingly, we systematically analyzed fifty-six empirical studies using standard protocols to delineate the current research profile and future research areas. The research themes emerging from the SLR are (a) the need for a theoretical and methodological grounding for understanding the fake news problem on social media; (b) the person, behavior, and environmental factors for the fake news spread on social media; and (c) social, economic, and psychological impacts due to fake news on social media. This study also argues for expanding the current research horizon by relying on new research methods and focusing on under-investigated psychosocial factors. The study may help policymakers plan and execute human-centric policy measures for combating fake news on social media by focusing on an individual's psychosocial factors.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131566833","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

E-Relationship Through a Value Lens—Implications for Organizational Capability 价值视角下的电子关系——对组织能力的启示

e-Service Journal Pub Date : 2022-09-01 DOI: 10.2979/eservicej.14.1.01

Vipin Saini, M. Tanniru, Ting-Peng Liang, Ernest Yoder, Yu-Chen Yang

{"title":"E-Relationship Through a Value Lens—Implications for Organizational Capability","authors":"Vipin Saini, M. Tanniru, Ting-Peng Liang, Ernest Yoder, Yu-Chen Yang","doi":"10.2979/eservicej.14.1.01","DOIUrl":"https://doi.org/10.2979/eservicej.14.1.01","url":null,"abstract":"ABSTRACT:Firms that extend their e-commerce platforms into customer decision-making to build relationships need to understand the customer journey or build e-relationships through a lens that the customer uses to assess the value created and fulfilled. By contrasting the value cycles that customers and firms use, four different activities are identified for firms with shorter and longer value cycles. By enabling customers to support value creation, fulfilling the value created by enlisting partners and expanding services, and engaging the customers during value-in-use, three organizations discussed in the published literature appear to have developed e-relationship strategies to create and sustain value both before and during COVID-19. This analysis led us to develop three different insights: customer empowerment, collaborative competency, and intelligent digital platform for organizational capability. These insights were used to analyze two different organizations interviewed during the 2020 period, as they faced many COVID-19 challenges, and assess the generalizability of these capabilities. We provide three recommendations for IS leaders for building e-relationships through a customer lens, by drawing on five case studies of companies to remain agile.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129207517","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Becoming a Digital Nomad Entrepreneur: A Process Theory 成为数字游牧企业家:一个过程理论

e-Service Journal Pub Date : 2022-08-01 DOI: 10.2979/eservicej.13.3.02

T. Stumpf, Christopher B. Califf, Jaime Lancaster

{"title":"Becoming a Digital Nomad Entrepreneur: A Process Theory","authors":"T. Stumpf, Christopher B. Califf, Jaime Lancaster","doi":"10.2979/eservicej.13.3.02","DOIUrl":"https://doi.org/10.2979/eservicej.13.3.02","url":null,"abstract":"ABSTRACT:There is an opportunity to expand the travel and technology literature by integrating additional provision for the entrepreneurial side of digital nomadism. Digital nomad entrepreneurship (DNE) is a distinctive approach to life, travel, and entrepreneurship, and is a growing phenomenon. Previous research has tended to focus on either the philosophical/lifestyle or the entrepreneurial-level aspects of DNE. This study uses grounded theory method to investigate the merger of philosophical/ lifestyle and business factors that merge to form the process for how an individual becomes a digital nomad entrepreneur. The findings reveal a model termed the \"Digital Nomad Entrepreneurship & Lifestyle Design Process,\" which is comprised of four conceptual sub-categories: Pre-Day Zero-Lamentation & Discovery; Plugging In-Transition & Acculturation; Just Get Started-1,000 Messy Days; and The Other Side-Mentality Shifts and Scale Lessons. With the increasing focus on remote work, intensified by the COVID-19 pandemic, this process theory uses insights from digital nomad entrepreneurs to inductively generate a practical guide for aligning income generation with a lifestyle characterized by geographic flexibility.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130256834","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Engaging Individuals in CSR Activities: The Role of Person-Community Fit and Social Capital in Corporate Online CSR Communities 个人参与企业社会责任活动:个人-社区契合度和社会资本在企业社会责任在线社区中的作用

e-Service Journal Pub Date : 2022-08-01 DOI: 10.2979/eservicej.13.3.01

Y. Wang

引用次数: 0

E-Therapy Critical Success Factors: The Immediate Impact of COVID-19 电子治疗的关键成功因素:COVID-19的直接影响

e-Service Journal Pub Date : 2021-11-02 DOI: 10.2979/eservicej.13.1.01

Gary Hackbarth, Teuta Cata

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引用次数: 1