e-Service Journal最新文献

{"title":"Providers’ Perceptions of Radical Technological Innovation (RTI) in Healthcare: An Exploratory Study Using Chatbot Technology as an Exemplar","authors":"Mercedes Maarup, Michael Dohan, W. G. (Will) Zhao, Shikui Wu, Kaushik Ghosh","doi":"10.2979/eservicej.13.1.02","DOIUrl":"https://doi.org/10.2979/eservicej.13.1.02","url":null,"abstract":"ABSTRACT:Radical technological innovations (RTIs) transformed how healthcare professionals disseminate information and improved the processes by which they care for their patients. Artificial Intelligence (AI) in particular is spawning many tools, such as chatbot systems, which have the capability to transform patient care. Despite its potential benefits, they cannot be integrated into practice without the support of the healthcare providers. This qualitative study explores the perceptions and cognitions of providers in healthcare organizations regarding RTI and to determine how their previous experiences with technological change affect these perceptions. The insights generated from this study help to discover intra-organizational and inter-organizational factors that influence the adoption of technology in the healthcare context.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121503456","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Are E-Participation Initiatives Related to Quality of Life of Nations Dependent on Cultural Dimensions? A Country-Level Empirical Investigation","authors":"S. Ahangama, Supunmali Satish Krishnan","doi":"10.2979/ESERVICEJ.12.3.01","DOIUrl":"https://doi.org/10.2979/ESERVICEJ.12.3.01","url":null,"abstract":"ABSTRACT:A study was conducted to learn how e-participation initiatives are related to the quality of life of citizens and whether this relationship depends on their cultural dimensions; namely, (a) power distance; (b) individualism; (c) masculinity; and (d) uncertainty avoidance. The literature on Theory of Modernization, Socio-technical Theory, e-participation, culture, and quality of life outcomes was considered as the guiding theoretical framework. Publicly available secondary data from 89 countries were collected to study the moderating effect of Hofstede’s national cultural dimensions. The quality of life of a country is measured through the human development index and the level of e-participation is measured using the e-participation index in the e-government survey report. The moderation effect was evaluated using multiple linear regression. According to the findings, the quality of life outcomes of a nation is directly affected by the e-participation initiatives of its citizens. Both individualism and uncertainty avoidance have moderated this relationship negatively. Theoretical and practical implications along with the future direction of the study are discussed in this paper.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131154984","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Implementation of Secure Health Information Technology Innovations: An Extended Diffusion of Innovations Perspective","authors":"R. Parthasarathy, A. Rangarajan, Monica J. Garfield","doi":"10.2979/ESERVICEJ.12.3.02","DOIUrl":"https://doi.org/10.2979/ESERVICEJ.12.3.02","url":null,"abstract":"ABSTRACT:Successful implementation of health information technology (HIT) innovations has numerous benefits to healthcare providers, physicians, patients, and society. Increasingly, securing digitized health data is becoming an unstated mandate when developing and deploying HIT innovations. In this paper, an extended version of Roger’s diffusion of innovations (DOI) model is presented for secure HIT innovation implementations, in the context of electronic medical records (EMR) implementation. The authors theorize that perceived information privacy and security (IP&S) is a vital DOI antecedent. The findings of this research reveal a positive association between perceived IP&S attributes in a HIT innovation such as EMR, and its implementation success.This study is of value to both researchers and practitioners. This study contributes to academic literature by empirically validating an extended DOI model which includes an IP&S dimension, which researchers would be able to employ in future research. Based on the findings of this study, practitioners would be well-advised to pay close attention to the IP&S aspects of HIT innovations upfront during the implementation process, and solicit inputs and elicit requirements for the same from the key stakeholders early on in the process. This would facilitate the allocation of monetary and other resources to address the technology aspects, especially the IP&S aspects of HIT innovations, and also assist with positioning HIT innovations in the organization’s broad strategy in a meaningful way.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130792050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Characterizing Cybersecurity Threats to Organizations in Support of Risk Mitigation Decisions","authors":"A. H. Zadeh, A. Jeyaraj, D. Biros","doi":"10.2979/ESERVICEJ.12.2.01","DOIUrl":"https://doi.org/10.2979/ESERVICEJ.12.2.01","url":null,"abstract":"ABSTRACT:This study characterizes the cybersecurity threats experienced by organizations. Today's organizations face difficult decisions regarding the mitigation of cybersecurity threats. Taking different types of cybersecurity threats—physical, human, communication and data, and operational—this study applied topic modeling techniques on textual data gathered from 10-K reports of 87 organizations. A cluster analysis on the resultant topic weights showed three different clusters of organizations which were used to characterize the cybersecurity threats. Specifically, organizations in the manufacturing sector prioritized physical threats, whereas those in the information technology and finance sectors accorded greater importance to human, communication and data, and operational threats. This study offers preliminary characterization of cybersecurity threats that can be beneficial for organizational decision-makers. Implications for research and practice are discussed.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"275 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-02-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123714647","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Towards a Process Model for Data-Driven Innovation Using a Grounded Theory Approach","authors":"Stefan Cronholm, L. Andersson","doi":"10.2979/ESERVICEJ.12.2.02","DOIUrl":"https://doi.org/10.2979/ESERVICEJ.12.2.02","url":null,"abstract":"ABSTRACT:Data-driven innovation (DDI) has attracted a lot of attention during recent years. Data is regarded as a key resource; the process of turning data into value is an activity, and products or services as value propositions are key objectives. However, few organizations are successful in their efforts to establish process models that support DDI. Several scholars report a lack of knowledge regarding how to manage data-driven processes. Against this background, the purpose of this paper is to fulfill this research gap by identifying and generating knowledge about DDI from a process perspective. A thorough literature review has been used to identify issues related to the DDI. The knowledge is articulated and implemented in a process model supporting organizations to exploit data in order to develop value propositions. The suggested process model consists of three integrated components: data strategy, value cycle, and data management. We can conclude that the process model extends previous models by presenting a detailed process model, applying a socio-technical perspective, offering both normative and prescriptive guidance supporting a systematic approach to data-driven innovation, and using data analytics as a generic tool for several actions in the DDI process.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-02-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123874432","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Knowledge Management Systems for Smart Services: A Synthesis of Design Principles","authors":"Sonja Dreyer, O. Werth, Daniel Olivotti, Nadine Guhr, M. Breitner","doi":"10.2979/eservicej.13.2.02","DOIUrl":"https://doi.org/10.2979/eservicej.13.2.02","url":null,"abstract":"ABSTRACT:Smart services have become increasingly important in the last few years. The provision of smart services combined with product portfolios is advantageous because individual contexts of customers who use the products are addressed. While various and frequently changing data are collected and analyzed, specific knowledge is necessary to turn data into valuable information. A knowledge management system (KMS) adapted to requirements of provided smart services is necessary to aggregate, maintain, and provide knowledge. With a comprehensive literature review over 157 papers, we extracted requirements for KMS for smart services (Smart Service KMS). We present ten design principles derived from the requirements focusing on how tailored Smart Service KMS can be designed. We contribute to the theory by providing an overview about crucial requirements of Smart Service KMS. Practitioners can use our design principles to develop efficient Smart Service KMS.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"447 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131259636","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An Evaluation of Medicare's Hospital Compare as a Decision-Making Tool for Patients and Hospitals","authors":"S. Sen","doi":"10.2979/eservicej.12.1.02","DOIUrl":"https://doi.org/10.2979/eservicej.12.1.02","url":null,"abstract":"ABSTRACT:Medicare's Hospital Compare aims to assist patients to make informed decisions about their choice of care through its star rating systems and side-by-side comparison of hospitals. Despite the use of the rating system by hospitals as an endorsement of quality, it is not clear whether the information helps consumers make choices specific to certain diseases. Moreover, the system also does not provide any guidance to hospitals as to which quality improvements lead to better outcome and why. Using data from 4793 hospitals, this research explores the relationship using the triad of structure, process, and outcome. Our results show that the star rating system is inadequate for making disease-specific decision. More importantly, there is little evidence linking the structure and process related variables with disease specific clinical quality outcomes.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114119564","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Understanding Factors Affecting Receptivity Towards Adopting Electronic Marketplace: A Merchant Perspective","authors":"Richa Misra, Renuka Mahajan, Nidhi Singh","doi":"10.2979/eservicej.12.1.01","DOIUrl":"https://doi.org/10.2979/eservicej.12.1.01","url":null,"abstract":"ABSTRACT:Electronic Marketplace (EM) has diminished the gap between big players and small players. Now, even a small business can compete with an established one by registering with an EM such as Amazon and Flipkart. EM provides a distinctive worldwide prospect for smaller merchants that can benefit from the affiliate channels within these marketplaces. Smaller businesses face the disadvantage of huge spend by bigger rivals for marketing, which can be countered to some extent through EM. Joining an EM gives them the added advantage of advanced technological infrastructure and website traffic that is usually high in EM as compared to discrete websites. In India, apparel and home décor categories are growing at a similar pace as the fast-paced electronic products category; many small merchants from metro and non-metro cities are trying to make their mark with infrastructure support provided by EM. There are a number of empirical studies conducted based on behavioral outcome of consumers with respect to ecommerce and EMs. However, only a few studies measured merchants' intention to adopt e-marketplace. Furthermore, hardly any empirical studies have discussed intention of small-scale merchants belonging to the home décor and apparel segments in the Indian context. The present study fills this gap and presents an analysis of factors affecting receptivity of EM by small sellers. The paper used SEM-ANN approach to test all linear and non-linear relationships in the conceptual model. Effectiveness of the UTAUT model in context of associated Indian small-scale sellers is validated and extended with additional constructs. Findings indicate that the benefits and supporting services, followed by environmental pressure, are the most influencing determinants for participating small sellers belonging to the home décor and apparel segments. Additionally, the significant moderating effect of sellers' category shows the unique contribution of the present study. Relevance of these factors is discussed from small sellers/electronic market perspectives. The study makes a theoretical contribution that helps electronic sellers to understand the challenges and expectations from electronic marketplace adoption in India. In this sense, awareness about adoption benefits of EM services would also be created among the sellers by marketplaces.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130818956","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Virtual Social Networks Diffusion, Governance Mechanisms, and E-Participation Implementation: A Cross-Country Investigation","authors":"Anupriya Khan, S. Krishnan","doi":"10.2979/eservicej.11.3.02","DOIUrl":"https://doi.org/10.2979/eservicej.11.3.02","url":null,"abstract":"ABSTRACT:Despite the potential of governance mechanisms to bring a positive transformation in the public sector, little is known about the role of governance mechanisms of a country on the e-participation implementation. Drawing on the growth theory, the literature on IT governance, and Habermas’ conception of the public sphere, this study investigates the effects of national governance and IT governance of a country on its e-participation implementation, and role of VSN diffusion in influencing these governance mechanisms. The proposed research model is examined using publicly available archival data from 125 countries. Our findings suggest that VSN diffusion in a country positively influences its national governance and IT governance mechanisms, which, in turn, facilitate the implementation of e-information, e-consultation, and e-decision-making initiatives. Further, the study provides necessary implications that would encourage future research on the phenomenon. Virtual Social Networks Diffusion","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114147950","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Framework for Reconciling Care Coordination Efficiency and Effectiveness Using E-service Implementation Ambidexterity","authors":"Jena, Rudramuniyaiah, Shah","doi":"10.2979/eservicej.11.3.03","DOIUrl":"https://doi.org/10.2979/eservicej.11.3.03","url":null,"abstract":"ABSTRACT:Improving the efficiency and effectiveness of care coordination is a significant challenge in healthcare. This challenge is perhaps due to the low levels of assimilation of healthcare systems incorporating Electronic Health Records (EHR), although EHR implementation is on the rise. Implementing EHRs is a complex activity since the conflicting demands associated with efficiency and effectiveness objectives give rise to paradoxical tensions that impede the ability of the healthcare providers to leverage the expected benefits from Electronic Health Records (EHR).To better understand how EHRs enable both efficiency and effectiveness objectives, we utilize the ambidexterity perspective to unravel e-service mechanisms through which EHRs improve the efficiency of care coordination while enhancing their effectiveness. Specifically, we propose that the ability to resolve paradoxical performance tension depends on the healthcare provider’s dynamic capabilities to implement EHRs over existing Healthcare Information Technology (HIT) capabilities in ways that align and adapt to organizational goals, objectives, structures, and processes.We emphasize that healthcare providers with ambidextrous HIT capabilities are in a better position to pursue dual implementation strategies of alignment and adaptability, thereby, achieve greater EHR assimilation, essential to managing the conflicting tension between performance outcomes. Our research contributes to enhancing our understanding regarding how healthcare providers can pursue digital innovation assimilation as they navigate the digital transformation of healthcare.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"677 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116961847","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}