e-Service Journal最新文献_第3页

Examining Cognitive and Emotive Influences on Knowledge Sharing Behavior Among IT Professionals: An Empirical Analysis 研究认知和情绪对IT专业人员知识共享行为的影响:实证分析

e-Service Journal Pub Date : 2020-08-13 DOI: 10.2979/eservicej.11.3.01

Prasad S. Rudramuniyaiah, K. Joshi, Vishal Shah, Sam Ramanujan

{"title":"Examining Cognitive and Emotive Influences on Knowledge Sharing Behavior Among IT Professionals: An Empirical Analysis","authors":"Prasad S. Rudramuniyaiah, K. Joshi, Vishal Shah, Sam Ramanujan","doi":"10.2979/eservicej.11.3.01","DOIUrl":"https://doi.org/10.2979/eservicej.11.3.01","url":null,"abstract":"ABSTRACT:Despite extensive research examining factors influencing knowledge sharing behaviors in organizations, the phenomenon is not entirely understood. This incomplete understanding may be attributed to the nature of human behavior; since actions result from a complex interaction of several situational factors, individual motivations, and emotions related to sharing knowledge. The influence of emotions on knowledge sharing behaviors, however, has received little attention in IS research. Additionally, the vast body of research on knowledge sharing behavior does not explicitly examine whether individuals have the necessary specialized knowledge to share knowledge. This presumption of specialized knowledge, which may not necessarily be true, needs to be examined along with other factors related to knowledge sharing behavior.This paper addresses the gaps identified above by developing and testing a research model to investigate the influence of the presence of expertise and evaluation apprehension, a deterrent emotion, on knowledge sharing behavior. We test our model using survey data from 205 IT professionals in the USA. The results indicate that IT professionals’ presence of specialization, organizational pro-sharing norms, and altruism positively influence knowledge sharing behavior. The deterrence emotions, evaluation apprehension, and perceptions of loss of power, although present, have no significant effect on knowledge sharing behavior. Our study also found a negative relationship between evaluation apprehension and knowledge sharing behavior, indicating that IT professionals do not hesitate to share their expert knowledge.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132808269","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Understanding Single Homing and Multihoming User Switching Propensity in Cloud File Hosting Service Relationships 理解云文件托管服务关系中的单主和多主用户切换倾向

e-Service Journal Pub Date : 2020-04-21 DOI: 10.2979/eservicej.11.2.02

Goode

引用次数: 3

ITIL Compliance with Service-Dominant Logic 遵从服务主导逻辑的ITIL

e-Service Journal Pub Date : 2020-04-21 DOI: 10.2979/eservicej.11.2.03

Cronholm, Göbel, Åkesson

{"title":"ITIL Compliance with Service-Dominant Logic","authors":"Cronholm, Göbel, Åkesson","doi":"10.2979/eservicej.11.2.03","DOIUrl":"https://doi.org/10.2979/eservicej.11.2.03","url":null,"abstract":"ABSTRACT:The increased recognition of the benefits of Service-Dominant (S-D Logic) has encouraged IT organizations to adopt an S-D Logic perspective. In order to streamline the service transformation process, a majority of them are using the best practice ITIL. However, the development of several ITIL books lacks a solid theoretical grounding based on S-D Logic. This is problematic because it hinders IT-organizations to efficiently adopt a service perspective. The purpose of this paper is to present knowledge concerning how ITIL complies with the service perspective of S-D logic. The findings consist of knowledge about areas in ITIL which comply with S-D logic and areas where there is room for improvement. To increase compliance with a service-oriented perspective, ITIL needs to adopt contemporary definitions of service and value, including a stronger emphasis on value co-creation and abandoning a language that corresponds to traditional goods-dominant logic. The findings contribute to an improved understanding of shortcomings of ITIL regarding service-orientation. Based on the findings, this paper suggests some actions that can be applied as a remedy in cases where ITIL has low compliance with S-D logic.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"146 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-04-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132245305","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Repository KMS Use and Work Group Performance: The Contingent Role of Group Composition 知识库KMS的使用与工作组绩效:组组成的偶然作用

e-Service Journal Pub Date : 2020-04-21 DOI: 10.2979/eservicej.11.2.01

K. Iyengar, Jeffrey R. Sweeney, Ramiro Montealegre

{"title":"Repository KMS Use and Work Group Performance: The Contingent Role of Group Composition","authors":"K. Iyengar, Jeffrey R. Sweeney, Ramiro Montealegre","doi":"10.2979/eservicej.11.2.01","DOIUrl":"https://doi.org/10.2979/eservicej.11.2.01","url":null,"abstract":"ABSTRACT:Previous research has only recently begun to examine the effects of knowledge management system (KMS) usage on work group outcomes. As a result, little is known about the conditions under which the usage of repository KMS increases group performance. In response to this gap, this study examines the contingencies of group composition. We conceptualize repository KMS usage as a learning mechanism that positively impacts group performance. Further, we identify group size, knowledge heterogeneity, and membership change as aspects of group composition which moderate this relationship. We analyzed a unique dataset composed of objective measures of repository KMS usage and sales commissions of 3,092 work groups within a large franchise company. The results indicate that repository KMS usage has an overall positive effect on group performance. This impact is diminished for groups with a greater number of members, with greater knowledge heterogeneity, and with greater membership change. Our results suggest that the implementation of technology alone is not sufficient to generate value for groups. Instead, close attention should also be paid to barriers which inhibit group learning.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-04-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124101892","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Impact of Hedonic Motivation on Consumer Satisfaction Towards Online Shopping: Evidence from Malaysia 享乐动机对网上购物消费者满意度的影响:来自马来西亚的证据

e-Service Journal Pub Date : 2019-08-24 DOI: 10.2979/ESERVICEJ.11.1.03

Dr. Tamana Dr. Jayalakshmy Dr. Murali Dr. G S Anand, Dr. Tamana Dr. Jayalakshmy Dr. Murali Dr. G S Ramachandran, Dr. Tamana Dr. Jayalakshmy Dr. Murali Dr. G S Sambasivan, Dr. Tamana Dr. Jayalakshmy Dr. Murali Dr. G S Batra

{"title":"Impact of Hedonic Motivation on Consumer Satisfaction Towards Online Shopping: Evidence from Malaysia","authors":"Dr. Tamana Dr. Jayalakshmy Dr. Murali Dr. G S Anand, Dr. Tamana Dr. Jayalakshmy Dr. Murali Dr. G S Ramachandran, Dr. Tamana Dr. Jayalakshmy Dr. Murali Dr. G S Sambasivan, Dr. Tamana Dr. Jayalakshmy Dr. Murali Dr. G S Batra","doi":"10.2979/ESERVICEJ.11.1.03","DOIUrl":"https://doi.org/10.2979/ESERVICEJ.11.1.03","url":null,"abstract":"ABSTRACT:This study examines the antecedents that influence consumer satisfaction towards online shopping in Malaysia. We developed a theoretical framework that is informed by the theory of planned behaviour (TPB) and the technology acceptance model (TAM) where customer satisfaction is primarily driven by their attitude and perception, which in turn are driven by risk, utilitarian motivation, as well as hedonic motivation. A survey analysis from 150 respondents in Malaysia revealed that hedonic motivation is the key attribute that drives consumer satisfaction directly as well as through the mediating role of attitude and perception. This implies that online shopping is viewed as an entertaining and fun activity by Malaysian shoppers. This tendency must be fully exploited by online marketers to not only improve the overall online shopping experience but also to employ user-friendly technology. Implications of the study extend to government policies and economic transformation strategies of the country, while from a theoretical perspective, it contributes towards the better understanding of TPB and TAM. Although the research is ideal for developing countries that are exploring technological benefits, it is equally important for developed countries for a wider customer reach.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"111 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117261777","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 16

Refining Scales on Risks and Motives of Online Buying 网络购物风险与动机量表的提炼

e-Service Journal Pub Date : 2019-08-24 DOI: 10.2979/ESERVICEJ.11.1.02

Sara El-Deeb, S. Hamed

引用次数: 5

Theory-Based Design Principles for Digital Service Innovation 基于理论的数字服务创新设计原则

e-Service Journal Pub Date : 2019-08-24 DOI: 10.2979/ESERVICEJ.11.1.01

J. Rose, Hannes Göbel, Stefan Cronholm, Jesper Holgersson, Eva Söderström, Carina Hallqvist

引用次数: 5

Exploring the Problems, Issues and Challenges of E-government in Kiribati 基里巴斯电子政务的问题、问题与挑战探讨

e-Service Journal Pub Date : 2019-01-26 DOI: 10.2979/ESERVICEJ.10.3.01

Suwastika Naidu, A. Chand

{"title":"Exploring the Problems, Issues and Challenges of E-government in Kiribati","authors":"Suwastika Naidu, A. Chand","doi":"10.2979/ESERVICEJ.10.3.01","DOIUrl":"https://doi.org/10.2979/ESERVICEJ.10.3.01","url":null,"abstract":"ABSTRACT:The use of e-government to deliver public service is a recent phenomenon for the small island developing states (SIDS). This paper uses the Contingency approach to explore e-government in Kiribati. The Contingency approach is chosen for his paper on the grounds that it is able to adequately explain the 'situational factors' that affect the provision and delivery of e-government services in the context of Kiribati. Some of the situational factors present in the small island developing states that affect the provision and delivery of e-government services are poor infrastructure environment, technological environment, political environment, socio-economic conditions and dispersed geographical environment. The findings from this study showed that some of the problems, issues and challenges of e-government in Kiribati are poor internet connectivity, poor infrastructure environment, technical problems in developing and maintaining e-government website, low level of computer literacy rate, low level of computer and internet access, cultural issues and digital divide, lack of awareness on e-government services, privacy and trust issues, and language problems on the e-government website. Some of the ways how these problems can be addressed are development of infrastructure environment, training and development of staff, integrating e-government dynamics in the school curriculum, financial support, improving the e-government website and increasing awareness on e-government service.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-01-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128544659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Assessing Shopper's Penalty Reward Calculus in Online versus Instore Shopping 评估购物者在网上与实体店购物的奖惩计算

e-Service Journal Pub Date : 2019-01-26 DOI: 10.2979/ESERVICEJ.10.3.02

Ashish Kakar, Dr. Adarsh Kumar Kakar

引用次数: 8

Social Media Enabled E-Participation: Review and Agenda for Future Research 社会媒体使电子参与:回顾与未来研究议程

e-Service Journal Pub Date : 2018-01-16 DOI: 10.2979/ESERVICEJ.10.2.03

Anupriya Khan, S. Krishnan

引用次数: 22