{"title":"Process Implications of E-prescribing Information Integration Models: United States versus a Middle East Approach","authors":"N. King, T. Christie, Khalil M. Alami","doi":"10.2979/ESJ.2007.5.3.15","DOIUrl":"https://doi.org/10.2979/ESJ.2007.5.3.15","url":null,"abstract":"E-prescribing automates the manual prescription process which enables physicians, pharmacies and payers to gain access to information that contributes to patient safety, controlling costs, and gaining business intelligence. In this article, the information flow of the leading e-prescribing approaches in the United States (US) is compared with an e-prescribing system under development in a Middle East country. The focus is on the implication of process changes (e.g., shift in roles) and the secondary use of information that results from the integration of the prescription information chain. The comparison highlights differences in implementation that will impact the adoption of e-prescribing in the US. For example, the US approach requires a physician to specify where the e-prescription is to be sent, which in the past was solely a patient decision. In contrast, the approach by the Middle East company is for a cyber-mediary to hold the e-prescription until retrieved by the pharmacy a patient chooses.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114678339","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Interoperable Electronic Health Records Design: Towards a Service-Oriented Architecture","authors":"W. Raghupathi, Someswar Kesh","doi":"10.2979/ESJ.2007.5.3.39","DOIUrl":"https://doi.org/10.2979/ESJ.2007.5.3.39","url":null,"abstract":"The digital automation of health information has traditionally focused on the formal implementation of electronic health records (EHRs). Most of these EHR systems are relational databases that focus on intra-enterprise applications; very few have become fully functional, scalable, distributed systems with interoperability. This article identifies the design challenges in EHRs and explores the potential of service-oriented architecture in the development of interoperable EHRs. A prototype SOA model for an EHR in a health clinic setting is described. Challenges in the application of the SOA model to health care are discussed. The experience gained from this effort provides valuable insight into how SOA can be developed in health care organizations. The paradigm shift towards an SOA will involve the consideration of \"health care services\" as the fundamental basis for developing next-generation health care systems.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"76 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126201304","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"An Exploratory Investigation of the Antecedents of the IT Project Management Capability","authors":"Lorraine S. Lee, Rita M. Anderson","doi":"10.2979/ESJ.2006.5.1.27","DOIUrl":"https://doi.org/10.2979/ESJ.2006.5.1.27","url":null,"abstract":"In this study, we deploy a rank-order Delphi survey of factors impacting the information technology (IT) project management capability. We first develop a conceptual model based on the theory of dynamic capabilities that positions IT project management as a dynamic capability enabling the IT capabilities of an organization. In our conceptual model, the IT project management maturity level is identified as one antecedent factor that influences the IT project management capability. The objective of this Delphi study is to identify additional factors beyond the scope of most project management maturity models that influence the IT project management capability. The results of this study provide the foundation for future testing and validation of the conceptual model.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128670374","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Factors Influencing Knowledge Sharing in Information Technology Projects","authors":"T. Jewels, M. Ford","doi":"10.2979/ESJ.2006.5.1.99","DOIUrl":"https://doi.org/10.2979/ESJ.2006.5.1.99","url":null,"abstract":"Even though today's corporations recognize they need to understand modern project management techniques, many researchers continue to provide evidence of poor success in information technology (IT) projects. Given that project performance is known to be positively associated with project knowledge, a better understanding of how to effectively manage knowledge in IT projects should have considerable practical significance for increasing the chances of project success. Using a combined qualitative/quantitative method of data collection in multiple case studies spanning four continents and comprising a variety of organizational types, the focus of this current research centered on the question of why individuals working within IT project teams might be motivated towards, or inhibited from, sharing their knowledge and experience in their activities, procedures, and processes. The research concluded with the development of a new theoretical model of knowledge sharing behavior, the Alignment Model of Motivational Focus. This model suggests that an individual's propensity to share knowledge and experience is a function of perceived personal benefits and costs associated with the activity, balanced against the individual's alignment to a group of institutional factors. These factors are identified as alignments to the project team, to the organization, and, dependent on the circumstances, to either the professional discipline or community of practice to which the individual belongs.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"31 4","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131456052","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Deaf Effect Response to Bad News Reporting in Information Systems Projects","authors":"Michael J. Cuellar, M. Keil, Roy D. Johnson","doi":"10.2979/ESJ.2006.5.1.75","DOIUrl":"https://doi.org/10.2979/ESJ.2006.5.1.75","url":null,"abstract":"Project escalation is known to frequently occur in the context of information systems (IS) projects. The reluctance to hear bad news—a phenomenon that has been labelled the \"deaf effect\"—has been suggested as a possible reason for why projects are allowed to escalate for as long as they sometimes do. The deaf effect response to bad news reporting has received little research attention, yet may account for many cases of project escalation. The research reported here provides a description of conditions under which the deaf effect is likely to occur. Hypotheses regarding factors involved in causing the deaf effect are articulated based on Miceli and Near's theory of bad news reporting effectiveness and further elaborated using insights from the cognitive psychology literature of decision-making. The extended theory was then tested experimentally using a role-playing experiment. Results suggest that when a decision maker perceives a relevant message, s/he is willing to de-escalate the project. Bad news reporter credibility and the gender of the bad news reporter were found to be key factors in the determination of message relevance.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127021328","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Governance Theory Perspectives on IT Consulting Projects: The Case of ERP Implementation","authors":"Bjoern Niehaves, K. Klose, Joerg Becker","doi":"10.2979/ESJ.2006.5.1.5","DOIUrl":"https://doi.org/10.2979/ESJ.2006.5.1.5","url":null,"abstract":"Consulting is a major and established business sector in almost every Western economy. Information technology (IT)-related consulting and especially ERP consulting comprise approximately 29% of this market. Here, the implementation of information systems and the inevitable change to organizational-technical systems is also a political process. An IT consulting project can thus be perceived as an institutional arena for political activities where particular actors, who include management, employees and consultants, negotiate and promote their own interests. Despite the importance of the political nature of socio-technical system design, it has so far been under-researched and understated. Therefore, focusing on this political perspective, we approach the analysis and design of IT consulting projects by drawing on the theory of governance and modern system theory. We seek to develop a theoretical framework that facilitates the analysis and - design of IT consulting projects. An actor-centered systemic view facilitates an analysis of the organization-consultant system, taking into account the different actors' rationales and motivations. The domain of ERP implementation is used to provide an application example in terms of a case study. A governance theory analysis of an ERP consulting project is conducted and relevant aspects for the design of ERP consulting processes are derived.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115060041","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Need for Improved IT Project Management in e-Service Projects and Beyond","authors":"D. Khazanchi, S. Petter","doi":"10.2979/ESJ.2006.5.1.1","DOIUrl":"https://doi.org/10.2979/ESJ.2006.5.1.1","url":null,"abstract":"","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129332487","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Using the Troubled Project Recovery Framework: Problem Recognition and Decision to Recover","authors":"Douglas Havelka, T. Rajkumar","doi":"10.2979/ESJ.2006.5.1.43","DOIUrl":"https://doi.org/10.2979/ESJ.2006.5.1.43","url":null,"abstract":"Information system development projects continue to be delivered significantly behind sched-ule, drastically over budget and without meeting specifications. To improve the likelihood of success for these projects, we propose a staged framework for recovery and rehabilitation. This framework is composed of four stages that include twelve steps. The four stages are recognition, immediate recovery, sustained recovery and maturity. We performed a field study to validate the first stage of the framework, the Recognition Stage. The results of the study indicate support for the steps of the Recognition Stage and provide detailed \"symptoms\" that could indicate trouble during an information system development project. These symptoms were logically categorized into eleven areas of interest to project managers: Client/Stakeholder, Goal, Meeting, Team, Task, Project, Project Management, Communication, Management, Project, and Process.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121272850","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Leo G. Anthopoulos, Panagiotis Siozos, A. Nanopoulos, Ioannis A. Tsoukalas
{"title":"The Bottom-up Design of e-Government: A Development Methodology based on a Collaboration Environment","authors":"Leo G. Anthopoulos, Panagiotis Siozos, A. Nanopoulos, Ioannis A. Tsoukalas","doi":"10.2979/ESJ.2006.4.3.3","DOIUrl":"https://doi.org/10.2979/ESJ.2006.4.3.3","url":null,"abstract":"In this paper the development methodology of a collaboration environment for public servants is presented. The methodology defines the importance of the specific environment for both the delivery of non-automated public services through one-stop e-government portals and for the self-maturation of Public Administration in digital transactions. The use of the collaborative environment can establish the bottom-up design of e-Government, supporting the discovery, evaluation, improvement and delivery of public services. On the other hand, the installation of a collaborative environment in Public Administration has many requirements such as the development of a proper legal framework for guiding cooperation and service execution. The use of the environment can support the diffusion of e-Government to both citizens and civil servants, while it can succeed in the modernization of Public Administration.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126275990","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Privacy Concerns and Levels of Information Exchange: An Empirical Investigation of Intended e-Services Use","authors":"Tamara Dinev, Paul J. Hart","doi":"10.2979/ESJ.2006.4.3.25","DOIUrl":"https://doi.org/10.2979/ESJ.2006.4.3.25","url":null,"abstract":"In this study we report on a classification scheme of intended e-services use based on levels of information exchange between users and Web sites. We refer to the broader concept of e-service as a service available via the Internet that completes tasks or conducts transactions. Each level varies by the amount and sensitivity of personal information exchanged in the process of seeking and obtaining information, services or goods during an online session. We then examine the relationships between two dimensions of privacy concerns (i.e., concerns related to finding personal information on the Internet and concerns related to the possible abuse of personal information submitted online) and the intended e-services use at each level of information exchange. Exploratory and confirmatory factor analysis validated the measures used on our theoretical model. The relationships between the privacy concerns and intended e-services use were then analyzed in a structural equation model. The results support the hypothesized relationships between the privacy concerns and four out of the five levels of information exchange. In addition the results show that privacy concerns increase as the amount and sensitivity of personal information submitted through Web sites increases.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130987149","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}