{"title":"BPR — to Redesign or not to Redesign?","authors":"T. Bryant, David Chan","doi":"10.1002/(SICI)1099-0828(199604)3:2<52::AID-BCR57>3.0.CO;2-Y","DOIUrl":"https://doi.org/10.1002/(SICI)1099-0828(199604)3:2<52::AID-BCR57>3.0.CO;2-Y","url":null,"abstract":"Recent excitement and hype about Business Process Re-engineering (BPR) fails to concern itself with many of the details of the phenomenon itself. The concept of ‘process’ is ill-defined, as are the mechanisms for initiating and completing re-engineering exercises. Furthermore, however much the originators and proponents of BPR may protest, BPR in use is seen all too often as a covert way of downsizing (itself a polite euphemism for redundancy) whilst simultaneously loading further responsibility and demands on those staff who manage to retain their fixed-term positions. BPR is associated with obliteration and ruthlessness, but not in quite the ways Hammer and Champy would have us assume. The authors believe that many criticisms of BPR are well founded, but that some of the underlying principles and motivations of re-engineering retain their value if understood against a wider perspective of ‘Goal Directed Development’.","PeriodicalId":100208,"journal":{"name":"Business Change and Re-engineering","volume":"341 1","pages":"52-61"},"PeriodicalIF":0.0,"publicationDate":"1996-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75469714","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Barry J. Monaghan, Carole A. Leacock, Gail G. Thompson
{"title":"Focusing on the Client: Program Management at West Park Hospital","authors":"Barry J. Monaghan, Carole A. Leacock, Gail G. Thompson","doi":"10.1002/(SICI)1099-0828(199604)3:2<27::AID-BCR63>3.0.CO;2-C","DOIUrl":"https://doi.org/10.1002/(SICI)1099-0828(199604)3:2<27::AID-BCR63>3.0.CO;2-C","url":null,"abstract":"<p>West Park Hospital knew it needed to redesign structures and re-engineer processes to maintain its competitive advantage—specialized, client focused rehabilitation and continuing care services. A major element of this redesign has been the transition to product-line, or program, management. It has taken several years to reach the current structure and, although results are good, the process has not always been simple. The hospital's experiences parallel those of businesses undertaking similar re-engineering initiatives. West Park advises other organizations to anticipate resistance to change, remain flexible, involve everyone, and recognize that it is impossible to communicate too often or too much.</p>","PeriodicalId":100208,"journal":{"name":"Business Change and Re-engineering","volume":"3 2","pages":"27-37"},"PeriodicalIF":0.0,"publicationDate":"1996-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72000579","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Issues and Dilemmas Facing Organizations in the Effective Implementation of BPR","authors":"A. Braganza, A. Myers","doi":"10.1002/(SICI)1099-0828(199604)3:2<38::AID-BCR60>3.0.CO;2-H","DOIUrl":"https://doi.org/10.1002/(SICI)1099-0828(199604)3:2<38::AID-BCR60>3.0.CO;2-H","url":null,"abstract":"Business process re-engineering (BPR) is a recent change phenomenon that has grabbed the attention of those working in public sector and private sector organizations. In the organizational sense BPR is identified as a key strategic initiative for achieving business improvement in the 1990s. The failure rate of such initiatives once undertaken, however, is reported to be quite high. Why should that be? This article provides some evidence as to why this could be the case. It draws on current literature which centres on three key issues, namely: classifying, planning and managing a BPR initiative. Each of these issues is discussed. There is also a lack of empirical evidence of the importance of these issues and the difficulties organisations face when undertaking a BPR initiative. It is all very well indicating a methodology should be followed for such an initiative, yet there is no indication as to how difficult it is to implement each stage of the methodology. Hence, the Information Systems Research Centre, based at Cranfield School of Management, wished to address these issues. The Centre undertook a survey of managers working in the public and private sector attending a symposium on BPR. Five success factors were identified as key to the successful implementation of a BPR initiative, namely: (1) induction; (2) providing skills; (3) commitment to the project; (4) changing roles and systems; and (5) changing culture, attitudes and behaviour. The relative importance, difficulties and implications of these are discussed.","PeriodicalId":100208,"journal":{"name":"Business Change and Re-engineering","volume":"67 1","pages":"38-51"},"PeriodicalIF":0.0,"publicationDate":"1996-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80899842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Focusing on the Client: Program Management at West Park Hospital","authors":"B. Monaghan, Carole A. Leacock, G. Thompson","doi":"10.1002/(SICI)1099-0828(199604)3:2<27::AID-BCR63>3.0.CO;2-C","DOIUrl":"https://doi.org/10.1002/(SICI)1099-0828(199604)3:2<27::AID-BCR63>3.0.CO;2-C","url":null,"abstract":"West Park Hospital knew it needed to redesign structures and re-engineer processes to maintain its competitive advantage—specialized, client focused rehabilitation and continuing care services. A major element of this redesign has been the transition to product-line, or program, management. It has taken several years to reach the current structure and, although results are good, the process has not always been simple. The hospital's experiences parallel those of businesses undertaking similar re-engineering initiatives. West Park advises other organizations to anticipate resistance to change, remain flexible, involve everyone, and recognize that it is impossible to communicate too often or too much.","PeriodicalId":100208,"journal":{"name":"Business Change and Re-engineering","volume":"22 1","pages":"27-37"},"PeriodicalIF":0.0,"publicationDate":"1996-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81872025","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Successful Transformation: Strategic Evolution Management for Competitive Advantage","authors":"Riitta Smeds","doi":"10.1002/(SICI)1099-0828(199604)3:2<62::AID-BCR59>3.0.CO;2-P","DOIUrl":"https://doi.org/10.1002/(SICI)1099-0828(199604)3:2<62::AID-BCR59>3.0.CO;2-P","url":null,"abstract":"<p>Manufacturing enterprises in eight European countries anticipate accelerating performance improvements in business processes, together with balancing problems and huge integration needs in information systems development. Evolution management practices differ according to national culture. In Finnish companies, a new successful mode of strategic evolution management has been identified, that builds on empowerment, innovation and systematic learning. In contrast to traditional strategic planning, the results are better competitive performance, IT-integrated business processes, less resistance to change, and a stepwise manageable development.</p>","PeriodicalId":100208,"journal":{"name":"Business Change and Re-engineering","volume":"3 2","pages":"62-72"},"PeriodicalIF":0.0,"publicationDate":"1996-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72000571","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Re-Engineering Charter Life: Transforming a Long Term Assurer in South Africa","authors":"Dan Remenyi","doi":"10.1002/(SICI)1099-0828(199604)3:2<13::AID-BCR58>3.0.CO;2-5","DOIUrl":"https://doi.org/10.1002/(SICI)1099-0828(199604)3:2<13::AID-BCR58>3.0.CO;2-5","url":null,"abstract":"<p>Despite the high failure rate among those who attempt to re-engineer or transform their businesses there are still a number of successes. This case study, which examines how a long time assurer in South Africa totally transformed its business, and in so doing improved their performance more than 10-fold, deals with the issues of changing marketing strategy, organizational structure, as well as establishing a learning organization and taking fuller advantage of outsourcing opportunities. The case study reports on a project which has now been operating for some 4 years and which has delivered some very substantial improvements in the performance of the organization.</p>","PeriodicalId":100208,"journal":{"name":"Business Change and Re-engineering","volume":"3 2","pages":"13-25"},"PeriodicalIF":0.0,"publicationDate":"1996-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72000578","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Methods for Business Process Redesign: Current State and Development Perspectives","authors":"T. Hess, Hubert Oesterle","doi":"10.1002/(SICI)1099-0828(199604)3:2<73::AID-BCR61>3.0.CO;2-7","DOIUrl":"https://doi.org/10.1002/(SICI)1099-0828(199604)3:2<73::AID-BCR61>3.0.CO;2-7","url":null,"abstract":"","PeriodicalId":100208,"journal":{"name":"Business Change and Re-engineering","volume":"7 1","pages":"73-83"},"PeriodicalIF":0.0,"publicationDate":"1996-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74979795","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Re-inventing the Forecasting Process at a Multinational Pharmaceutical Firm","authors":"Arthur G. Cook","doi":"10.1002/(SICI)1099-0828(199604)3:2<3::AID-BCR62>3.0.CO;2-T","DOIUrl":"https://doi.org/10.1002/(SICI)1099-0828(199604)3:2<3::AID-BCR62>3.0.CO;2-T","url":null,"abstract":"<p>In 1993–1994 Syntex Corporation re-engineered its sales and product forecasting processes in order to improve accuracy and responsiveness to rapidly changing market conditions in the pharmaceutical industry. The case study presented here details this re-engineering work and its global implementation.</p>","PeriodicalId":100208,"journal":{"name":"Business Change and Re-engineering","volume":"3 2","pages":"3-12"},"PeriodicalIF":0.0,"publicationDate":"1996-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72000577","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The business change and re-engineering interview","authors":"Steve Stanton","doi":"10.1002/(SICI)1099-0828(199601)3:1<2::AID-BCR51>3.0.CO;2-1","DOIUrl":"https://doi.org/10.1002/(SICI)1099-0828(199601)3:1<2::AID-BCR51>3.0.CO;2-1","url":null,"abstract":"","PeriodicalId":100208,"journal":{"name":"Business Change and Re-engineering","volume":"3 1","pages":"2-5"},"PeriodicalIF":0.0,"publicationDate":"1996-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72005354","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}