以客户为中心:西园医院项目管理

Barry J. Monaghan, Carole A. Leacock, Gail G. Thompson
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引用次数: 2

摘要

西公园医院知道它需要重新设计结构和重新设计流程,以保持其竞争优势——专业的、以客户为中心的康复和持续护理服务。这种重新设计的一个主要元素是向产品线或程序管理的过渡。达到目前的结构花了几年时间,尽管结果很好,但过程并不总是简单的。该医院的经验与开展类似重组计划的企业的经验相似。West Park建议其他组织预测变革的阻力,保持灵活性,让每个人都参与进来,并认识到不可能太频繁或太多地沟通。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Focusing on the Client: Program Management at West Park Hospital

West Park Hospital knew it needed to redesign structures and re-engineer processes to maintain its competitive advantage—specialized, client focused rehabilitation and continuing care services. A major element of this redesign has been the transition to product-line, or program, management. It has taken several years to reach the current structure and, although results are good, the process has not always been simple. The hospital's experiences parallel those of businesses undertaking similar re-engineering initiatives. West Park advises other organizations to anticipate resistance to change, remain flexible, involve everyone, and recognize that it is impossible to communicate too often or too much.

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