Barry J. Monaghan, Carole A. Leacock, Gail G. Thompson
{"title":"以客户为中心:西园医院项目管理","authors":"Barry J. Monaghan, Carole A. Leacock, Gail G. Thompson","doi":"10.1002/(SICI)1099-0828(199604)3:2<27::AID-BCR63>3.0.CO;2-C","DOIUrl":null,"url":null,"abstract":"<p>West Park Hospital knew it needed to redesign structures and re-engineer processes to maintain its competitive advantage—specialized, client focused rehabilitation and continuing care services. A major element of this redesign has been the transition to product-line, or program, management. It has taken several years to reach the current structure and, although results are good, the process has not always been simple. The hospital's experiences parallel those of businesses undertaking similar re-engineering initiatives. West Park advises other organizations to anticipate resistance to change, remain flexible, involve everyone, and recognize that it is impossible to communicate too often or too much.</p>","PeriodicalId":100208,"journal":{"name":"Business Change and Re-engineering","volume":"3 2","pages":"27-37"},"PeriodicalIF":0.0000,"publicationDate":"1996-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":"{\"title\":\"Focusing on the Client: Program Management at West Park Hospital\",\"authors\":\"Barry J. Monaghan, Carole A. Leacock, Gail G. Thompson\",\"doi\":\"10.1002/(SICI)1099-0828(199604)3:2<27::AID-BCR63>3.0.CO;2-C\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<p>West Park Hospital knew it needed to redesign structures and re-engineer processes to maintain its competitive advantage—specialized, client focused rehabilitation and continuing care services. A major element of this redesign has been the transition to product-line, or program, management. It has taken several years to reach the current structure and, although results are good, the process has not always been simple. The hospital's experiences parallel those of businesses undertaking similar re-engineering initiatives. West Park advises other organizations to anticipate resistance to change, remain flexible, involve everyone, and recognize that it is impossible to communicate too often or too much.</p>\",\"PeriodicalId\":100208,\"journal\":{\"name\":\"Business Change and Re-engineering\",\"volume\":\"3 2\",\"pages\":\"27-37\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"1996-04-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"2\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Business Change and Re-engineering\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://onlinelibrary.wiley.com/doi/10.1002/%28SICI%291099-0828%28199604%293%3A2%3C27%3A%3AAID-BCR63%3E3.0.CO%3B2-C\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Business Change and Re-engineering","FirstCategoryId":"1085","ListUrlMain":"https://onlinelibrary.wiley.com/doi/10.1002/%28SICI%291099-0828%28199604%293%3A2%3C27%3A%3AAID-BCR63%3E3.0.CO%3B2-C","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Focusing on the Client: Program Management at West Park Hospital
West Park Hospital knew it needed to redesign structures and re-engineer processes to maintain its competitive advantage—specialized, client focused rehabilitation and continuing care services. A major element of this redesign has been the transition to product-line, or program, management. It has taken several years to reach the current structure and, although results are good, the process has not always been simple. The hospital's experiences parallel those of businesses undertaking similar re-engineering initiatives. West Park advises other organizations to anticipate resistance to change, remain flexible, involve everyone, and recognize that it is impossible to communicate too often or too much.