{"title":"Interpreting time series of patient satisfaction: macro vs. micro components.","authors":"Björn Frank, Shuichi Sudo, Takao Enkawa","doi":"10.1080/15390940802581572","DOIUrl":"https://doi.org/10.1080/15390940802581572","url":null,"abstract":"<p><p>Recent research discovered that economic processes influence national averages of customer satisfaction. Using time-series data from Japanese and South Korean hospitals, we conducted principal component regression analyses to examine whether these findings are transferable to patient satisfaction. Our results reveal that aggregate income has a positive impact and economic expectations have a negative impact on patient satisfaction. Further analyses demonstrate that these strong economic influences make it difficult for hospital managers to use patient satisfaction scores to assess the performance impact of their customer-oriented actions. In order to improve performance evaluations based on patient surveys, we thus recommend managers to remove economic influences from time-series of patient satisfaction.</p>","PeriodicalId":84996,"journal":{"name":"Journal of hospital marketing & public relations","volume":"19 1","pages":"15-39"},"PeriodicalIF":0.0,"publicationDate":"2009-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15390940802581572","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"27970896","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Health insurance and corporate social responsibility.","authors":"Tony Carter","doi":"10.1080/15390940802581739","DOIUrl":"https://doi.org/10.1080/15390940802581739","url":null,"abstract":"<p><p>Innovation drives productivity in the nonprofit sector as well as in the commercial sector. The greatest advances come not from incremental improvements in efficiency but from new and better approaches. The most powerful way to create social value, therefore, is by developing a new means to address social problems and putting it into widespread practice. The expertise, research capacity, and reach that companies bring to philanthropy can help nonprofits create new solutions that they could never afford to develop on their own. Corporate managers sometimes work directly with faculty and community residents to implement local business projects. These projects often have significant societal benefits, especially since student collaboration and involvement extend to communities in many different inner cities. These projects are incredibly diverse and through such initiatives, management education not only provides an educationally rewarding outlet for students but also endows and enriches inner city communities. Management students sometimes work directly with faculty and community residents to implement local business projects. These projects often have significant societal benefits, especially since student collaboration and involvement extend to communities in many different inner cities. These projects are incredibly diverse and through such initiatives, management education not only provides an educationally rewarding outlet for students but also endows and enriches inner city communities. This article looks at how to use corporate social responsibility and service learning to drive innovation for local inner-city economic development.</p>","PeriodicalId":84996,"journal":{"name":"Journal of hospital marketing & public relations","volume":"19 1","pages":"64-86"},"PeriodicalIF":0.0,"publicationDate":"2009-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15390940802581739","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"27970903","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Selecting public relations personnel of hospitals by analytic network process.","authors":"Sen-Kuei Liao, Kuei-Lun Chang","doi":"10.1080/15390940802581713","DOIUrl":"https://doi.org/10.1080/15390940802581713","url":null,"abstract":"<p><p>This study describes the use of analytic network process (ANP) in the Taiwanese hospital public relations personnel selection process. Starting with interviewing 48 practitioners and executives in north Taiwan, we collected selection criteria. Then, we retained the 12 critical criteria that were mentioned above 40 times by theses respondents, including: interpersonal skill, experience, negotiation, language, ability to follow orders, cognitive ability, adaptation to environment, adaptation to company, emotion, loyalty, attitude, and Response. Finally, we discussed with the 20 executives to take these important criteria into three perspectives to structure the hierarchy for hospital public relations personnel selection. After discussing with practitioners and executives, we find that selecting criteria are interrelated. The ANP, which incorporates interdependence relationships, is a new approach for multi-criteria decision-making. Thus, we apply ANP to select the most optimal public relations personnel of hospitals. An empirical study of public relations personnel selection problems in Taiwan hospitals is conducted to illustrate how the selection procedure works.</p>","PeriodicalId":84996,"journal":{"name":"Journal of hospital marketing & public relations","volume":"19 1","pages":"52-63"},"PeriodicalIF":0.0,"publicationDate":"2009-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15390940802581713","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"27970901","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Testing the mean for dependent business data.","authors":"Jiajuan Liang, Linda Martin","doi":"10.1080/15390940802232440","DOIUrl":"https://doi.org/10.1080/15390940802232440","url":null,"abstract":"<p><p>In business data analysis, it is well known that the comparison of several means is usually carried out by the F-test in analysis of variance under the assumption of independently collected data from all populations. This assumption, however, is likely to be violated in survey data collected from various questionnaires or time-series data. As a result, it is not justifiable or problematic to apply the traditional F-test to comparison of dependent means directly. In this article, we develop a generalized F-test for comparing population means with dependent data. Simulation studies show that the proposed test has a simple approximate null distribution and feasible finite-sample properties. Applications of the proposed test in analysis of survey data and time-series data are illustrated by two real datasets.</p>","PeriodicalId":84996,"journal":{"name":"Journal of hospital marketing & public relations","volume":"18 2","pages":"149-65"},"PeriodicalIF":0.0,"publicationDate":"2008-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15390940802232440","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"27867158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Hospital costs and clinical characteristics of continuous renal replacement therapy patients: a continuous ethical dilemma.","authors":"Alberto Coustasse","doi":"10.1080/15390940802232481","DOIUrl":"https://doi.org/10.1080/15390940802232481","url":null,"abstract":"<p><p>This study describes the clinical characteristics and examines hospital costs involved in the care of 117 patients undergoing Continuous Renal Replacement Therapy (CRRT) between January 1999 and August 2002. The majority (70.9%) of the patients undergoing CRRT expired in the hospital. Statistically significant differences were found with respect to the length of stay for discharge status and gender; and with respect to costs for surgery versus no surgery and gender. Significant differences were also found between discharge status and gender, age, and cardiovascular surgery. The results of this study raise economic and ethical questions related to the cost/benefit of CRRT and the futility of the treatment. Hospitals should ensure that they have utilization protocols in place for CRRT, promote cooperation between intensive care unit (ICU) physicians and nephrologists, and create multi-disciplinary CRRT teams in an effort to maximize the effectiveness of therapy and minimize costs.</p>","PeriodicalId":84996,"journal":{"name":"Journal of hospital marketing & public relations","volume":"18 2","pages":"187-95"},"PeriodicalIF":0.0,"publicationDate":"2008-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15390940802232481","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"27867160","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"School-based mental health: a de facto mental health system for children.","authors":"Steve Jacob, Alberto Coustasse","doi":"10.1080/15390940802232499","DOIUrl":"https://doi.org/10.1080/15390940802232499","url":null,"abstract":"<p><p>As the nation's schools seek to fulfill the academic imperatives of the federal No Child Left Behind Act and associated state imperatives, they may be forgetting an important missing element in boosting academic achievement: directly confronting the mental health and psychosocial needs that impede a significant percentage of children and adolescents. This article explores the available research on mental health services in schools and the theoretical basis for multiple approaches to the problem. Creating a comprehensive solution to address mental and behavioral barriers to learning could significantly improve academic performance in U.S. primary and secondary schools.</p>","PeriodicalId":84996,"journal":{"name":"Journal of hospital marketing & public relations","volume":"18 2","pages":"197-211"},"PeriodicalIF":0.0,"publicationDate":"2008-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15390940802232499","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"27867161","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"To the bitter end: disparities in end-of-life care.","authors":"Alberto Coustasse, Theresa Quiroz, Sue G Lurie","doi":"10.1080/15390940802232473","DOIUrl":"https://doi.org/10.1080/15390940802232473","url":null,"abstract":"<p><p>Although technological advancements have provided the means to sustain life and provide care regardless of whether the treatment is appropriate and compassionate given the condition of the patient, bioethical, legal, and moral concerns related to disparities in care still arise in the United States. These concerns call into question the necessity to continue life-sustaining or palliative care treatments when patients and/or families are faced with end-of-life decisions. This study will focus on various historical, clinical cultural, and ethical issues that have placed this dilemma into a controversial public spectrum, by using case studies retrieved from referenced literature, which illustrate disparities in care at the end of life.</p>","PeriodicalId":84996,"journal":{"name":"Journal of hospital marketing & public relations","volume":"18 2","pages":"167-85"},"PeriodicalIF":0.0,"publicationDate":"2008-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15390940802232473","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"27867159","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Advertised sustainability practices among suppliers to a university hospital operating room.","authors":"Thomas M Schieble","doi":"10.1080/15390940802232424","DOIUrl":"https://doi.org/10.1080/15390940802232424","url":null,"abstract":"<p><p>The present study aimed to identify firms supplying products to our university operating room (OR) that promote sustainable manufacturing methods. Results show that 72% of our suppliers, or 152 of 211 companies, do not promote sustainability practices in a salient manner. Multi-national firms document sustainability methods significantly more than U.S. divisions of multi-nationals or U.S. firms with chi-square = 157.93 (p < 0.001). Although the current study did not evaluate real manufacturing methods, sustainability promotion is an important marketing tool through which purchasers may begin the process of due diligence for product selection. Lack of sustainability information among suppliers in this study suggests that hospital procurement departments likely focus solely on issues like price or quality when making purchase decisions. These results also suggest an opportunity for healthcare administrators to evaluate more fully the products involved in the healthcare supply chain; the intrinsic, intangible value added to hospital products through sustainable manufacturing is consistent with responsible patient care and has the potential to create marketing and public relations value.</p>","PeriodicalId":84996,"journal":{"name":"Journal of hospital marketing & public relations","volume":"18 2","pages":"135-48"},"PeriodicalIF":0.0,"publicationDate":"2008-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15390940802232424","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"27867780","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}