{"title":"Addressing the need for healthcare and hospital services.","authors":"Tony Carter","doi":"10.1080/15390940903450909","DOIUrl":"https://doi.org/10.1080/15390940903450909","url":null,"abstract":"","PeriodicalId":84996,"journal":{"name":"Journal of hospital marketing & public relations","volume":"20 1","pages":"1"},"PeriodicalIF":0.0,"publicationDate":"2010-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15390940903450909","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"28631906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Editor's Note","authors":"T. Carter","doi":"10.1080/15390940903041492","DOIUrl":"https://doi.org/10.1080/15390940903041492","url":null,"abstract":"The changes in the economic environment have created volatile conditions for hospital organizations and the health care industry. This issue’s articles explore this dilemma. We see this in two articles titled “The Link Between Hospital Quality and Profitability of Outpatient Services Offered” by Donald Self, DBA; Charles Hegli, PhD; and Robin Self, PhD. And “A Comparison of Human Elements and Nonhuman Elements in Private Health Care Settings: Customers’ Perceptions and Expectations” by Norazah Mohd Suki, PhD; Jennifer Chiam Chwee Lian, PhD; and Norbayah Mohd Suki, PhD. More insightful scholarly contributions have been made in “Disparities in Disability Among Non-Hispanic Black Elders: Results From the National Interview Survey 2001–2003,” by Alberto Coustasse, MD, DrPh; Dennis Emmett, DBA; Nimisha Patel, MSc; and Alicia Pekar, MSc., and “Ethical Considerations of Genetic Presymptomatic Testing for Huntington’s Disease,” by Alberto Coustasse, MD, DrPh; Alicia Pekar, MSc; Andrew Sikula, PhD, MBA, and Sue Lurie, PhD. My commentary addresses “Leadership and Management Performance.” I greatly appreciate the fine work and research of our authors, and many thanks to our readers and subscribers.","PeriodicalId":84996,"journal":{"name":"Journal of hospital marketing & public relations","volume":"43 1","pages":"87 - 87"},"PeriodicalIF":0.0,"publicationDate":"2009-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79766549","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Leadership and management performance.","authors":"Tony Carter","doi":"10.1080/15390940903041591","DOIUrl":"https://doi.org/10.1080/15390940903041591","url":null,"abstract":"<p><p>Of all the things managers perform to develop employees, many people believe the most important one is leadership. Leadership is defined as using skills, experience, and direction to help someone improve their performance. Leadership consists primarily of giving people feedback to reinforce what they do well while suggesting ways and means to improve. It implies that everybody can improve and it is hoped that everybody wants to get better at what they do.</p>","PeriodicalId":84996,"journal":{"name":"Journal of hospital marketing & public relations","volume":"19 2","pages":"142-7"},"PeriodicalIF":0.0,"publicationDate":"2009-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15390940903041591","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"28435278","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The link between hospital quality and profitability of outpatient services offered.","authors":"Donald R Self, Charles E Hegji, Robin M Self","doi":"10.1080/15390940903041500","DOIUrl":"https://doi.org/10.1080/15390940903041500","url":null,"abstract":"<p><p>The analysis studies the relationship between hospital quality and hospital profits for a sample of 94 Alabama hospitals. Quality is measured by four groups of procedures performed on newly-admitted patients as suggested by the Center for Medicare and Medicaid Services. Profit is measured for five outpatient services. We find that the quality of inpatient care predicts profits in three of the five outpatient services. We also find that the association is due primarily to an increase in outpatient volume in response to quality rather than to higher profit margins. The notable exception is for profit margins for cardiac and surgical care.</p>","PeriodicalId":84996,"journal":{"name":"Journal of hospital marketing & public relations","volume":"19 2","pages":"88-100"},"PeriodicalIF":0.0,"publicationDate":"2009-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15390940903041500","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"28435887","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Alberto Coustasse, Alicia Pekar, Andrew Sikula, Sue Lurie
{"title":"Ethical considerations of genetic presymptomatic testing for Huntington's disease.","authors":"Alberto Coustasse, Alicia Pekar, Andrew Sikula, Sue Lurie","doi":"10.1080/15390940903041583","DOIUrl":"https://doi.org/10.1080/15390940903041583","url":null,"abstract":"<p><p>The aim of this literature review was to determine if there is adequate ethical justification for presymptomatic genetic testing on potential Huntington's disease patients. Huntington's disease is a neurological genetic disorder characterized by midlife onset which consists of cognitive, physical, and emotional deterioration. Although genetic testing has traditionally been guided by the principle of autonomy, severe psychological consequences such as depression, anxiety, survival guilt, and suicide have complicated the ethical issue of providing a presymptomatic yet definitive diagnosis for an incurable disease. An analysis of available articles yielded inconclusive findings, namely due to insufficient evidence, self-selection bias of test participants, or lack of a longitudinal design. Additional results indicated psychological distress is not solely associated with test result, but rather with individual characteristics including, but not limited to, psychological history, test motivation, level of preparation, social support, and age. In the interest of upholding the principles of autonomy, beneficence, nonmaleficence, and justice, it is recommended that medical professionals follow strict protocol, provide extensive counseling, and employ vigilance when assessing at-risk individuals for HD presymptomatic test eligibility to ensure psychological well-being.</p>","PeriodicalId":84996,"journal":{"name":"Journal of hospital marketing & public relations","volume":"19 2","pages":"129-41"},"PeriodicalIF":0.0,"publicationDate":"2009-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15390940903041583","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"28435890","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Alberto Coustasse, Dennis Emmett, Nimisha Patel, Alicia Pekar
{"title":"Disparities in disability among non-Hispanic black elders: results from the National Interview Survey 2001-2003.","authors":"Alberto Coustasse, Dennis Emmett, Nimisha Patel, Alicia Pekar","doi":"10.1080/15390940903041534","DOIUrl":"https://doi.org/10.1080/15390940903041534","url":null,"abstract":"<p><p>A drastically increasing elderly population and disparity among disability poses a concern for the U.S. health care industry. This retrospective cross-sectional study analyzed whether ADL and IADL disabilities were different among non-Hispanic white (NHW) and non-Hispanic black (NHB) populations age 65 and over. Data was retrieved from the 2001-2003 National Health Interview Survey (NHIS) for comparing NHBs and NHWs using chi-square analysis for bivariate comparisons. For both elderly NHBs and elderly NHWs, increased rates of disability were reported for being over 75, female, single, and having lower education. NHBs reported statistically higher disability rates for ADL, IADL, and for any disability, with 10.0%, 18.0%, and 19.3%, respectively, compared to NHWs. There is a need to increase the access for NHBs to nursing home, hospice, and assisted-living facilities. Of further concern is the finding of lower institutionalization rates in the NHB population despite the significant presence of increased disability. The growing NHB elderly population needs an urgent societal intervention to address the persistent disparity, which has been neglected for so many years.</p>","PeriodicalId":84996,"journal":{"name":"Journal of hospital marketing & public relations","volume":"19 2","pages":"101-12"},"PeriodicalIF":0.0,"publicationDate":"2009-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15390940903041534","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"28435888","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Norazah Mohd Suki, Jennifer Chiam Chwee Lian, Norbayah Mohd Suki
{"title":"A comparison of human elements and nonhuman elements in private health care settings: customers' perceptions and expectations.","authors":"Norazah Mohd Suki, Jennifer Chiam Chwee Lian, Norbayah Mohd Suki","doi":"10.1080/15390940903041567","DOIUrl":"https://doi.org/10.1080/15390940903041567","url":null,"abstract":"<p><p>In today's highly competitive health care environment, many private health care settings are now looking into customer service indicators to learn customers' perceptions and determine whether they are meeting customers' expectations in order to ensure that their customers are satisfied with the services. This research paper aims to investigate whether the human elements were more important than the nonhuman elements in private health care settings. We used the internationally renowned SERVQUAL five-dimension model plus three additional dimensions-courtesy, communication, and understanding of customers of the human element-when evaluating health care services. A total of 191 respondents from three private health care settings in the Klang Valley region of Malaysia were investigated. Descriptive statistics were calculated by the Statistical Package for Social Sciences (SPSS) computer program, version 15. Interestingly, the results suggested that customers nowadays have very high expectations especially when it comes to the treatment they are receiving. Overall, the research indicated that the human elements were more important than the nonhuman element in private health care settings. Hospital management should look further to improve on areas that have been highlighted. Implications for management practice and directions for future research are discussed.</p>","PeriodicalId":84996,"journal":{"name":"Journal of hospital marketing & public relations","volume":"19 2","pages":"113-28"},"PeriodicalIF":0.0,"publicationDate":"2009-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15390940903041567","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"28435889","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Characteristics of physicians who frequently see pharmaceutical sales representatives.","authors":"Fadi M Alkhateeb, Nile M Khanfar, Kevin A Clauson","doi":"10.1080/15390940802581374","DOIUrl":"https://doi.org/10.1080/15390940802581374","url":null,"abstract":"<p><p>Pharmaceutical sales representatives (PSRs) can impact physician prescribing. The objective of this study was to test a model of physician and practice setting characteristics as influences on decisions by physicians to see PSRs. A survey was sent to a random sample of 2000 physicians. Multiple linear regression analyses were used to test models for predicting influences on decisions to see PSRs frequently, defined as at least monthly. Independent variables included: presence of restrictive policy for pharmaceutical detailing, volume of prescriptions, gender, age, type of specialty, academic affiliation, practice setting size, and urban versus rural. The dependent variable was frequency of PSRs visits to physicians. Six hundred seventy-one responses were received yielding a response rate of 34.7%. Four hundred thirty-two physicians (79.5%) reported seeing PSRs at least monthly. The decision influence model was found to be significant. Primary care physicians and high-volume prescribers showed increased likelihood to see PSRs. Physicians practicing in settings that were small, urban, without restrictive policies for pharmaceutical detailing, and not academically affiliated were more likely to see PSRs frequently. This model of physician and practice characteristics is useful in explaining the variations in physicians' characteristics who see PSRs frequently. These characteristics could be used to guide the development of future academic or counter-detailing initiatives to improve evidence-based prescribing.</p>","PeriodicalId":84996,"journal":{"name":"Journal of hospital marketing & public relations","volume":"19 1","pages":"2-14"},"PeriodicalIF":0.0,"publicationDate":"2009-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15390940802581374","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"27969911","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Attitudes and behavior of african-americans regarding the consumption of herbal products--an exploratory study.","authors":"Bob S Brown, Dennis Emmett, Ashish Chandra","doi":"10.1080/15390940802581655","DOIUrl":"https://doi.org/10.1080/15390940802581655","url":null,"abstract":"<p><p>Herbal product consumption has gained increasing attention by consumers over the past several years. Many assume that herbal products are natural and hence cannot do any harm. However, there is no doubt that the consumption of herbal products has often been influenced by an individual's cultural and racial backgrounds. This article is based on a survey of one such population subgroup--the African-American population. The results from this study will hopefully enlighten the marketers of herbal products and help them in devising appropriate marketing strategies when targeting this particular population subgroup.</p>","PeriodicalId":84996,"journal":{"name":"Journal of hospital marketing & public relations","volume":"19 1","pages":"40-51"},"PeriodicalIF":0.0,"publicationDate":"2009-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15390940802581655","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"27970899","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}