Cuadernos de Turismo最新文献

{"title":"PERCEPCIÓN DE LAS CAMARERAS DE PISO DE LA RIVIERA MAYA Y LA COSTA DEL SOL SOBRE SU PRECARIEDAD LABORAL","authors":"Antonia Balbuena Vázquez, Álvaro López López","doi":"10.6018/turismo.571511","DOIUrl":"https://doi.org/10.6018/turismo.571511","url":null,"abstract":"In the massive littoral tourist spaces of Ibero-America, the employment of housekeepers is very precarious, with low incomes and predominantly occupied by women and immigrants. The aim of this article is to show empirically, from a comparative study between the chambermaids of two representative coastal regions of littoral tourism in Ibero-America: the Riviera Maya (Mexico) and the Costa del Sol (Spain), the perception of these workers —based on 36 in-depth interviews— about their contractual conditions, interaction with their bosses and tourists, as well as their health.\u0000 En los espacios turísticos litorales masificados de Iberoamérica el empleo de las camareras de piso es muy precario, con bajos ingresos y ocupados predominantemente por mujeres e inmigrantes. El objetivo de este artículo es mostrar empíricamente, a partir de un estudio comparativo entre las camaristas de dos regiones costeras representativas del turismo litoral en Iberoamérica: la Riviera Maya (México) y la Costa del Sol (España), la percepción de estas trabajadoras —con base en 36 entrevistas a profundidad— sobre sus condiciones contractuales, la interacción con sus jefas y los turistas, así como su salud.","PeriodicalId":51868,"journal":{"name":"Cuadernos de Turismo","volume":null,"pages":null},"PeriodicalIF":0.8,"publicationDate":"2023-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41781617","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"CAPACIDAD DE CARGA TURÍSTICA Y LÍMITE DE CAMBIO ACEPTABLE COMO BASE PARA EL MANEJO SOSTENIBLE DE LAS ACTIVIDADES TURÍSTICAS EN EL PARQUE NACIONAL COTACACHI CAYAPAS - ECUADOR","authors":"Raúl Fernando Fernández Zambrano, Juan Francisco Martínez Murillo","doi":"10.6018/turismo.571491","DOIUrl":"https://doi.org/10.6018/turismo.571491","url":null,"abstract":"The massive number of visitors entering the protected natural areas (ANP), in the Cotacachi Cayapas National Park (PNCC), has caused counterproductive effects on the ecosystem. In 2019, this destination received 211,628 visitors, with a daily average of 757 people in summer (July-September) and 532 in winter (October-June), figures that generate saturation in its three main trails called: Vehicular, Sacred Route and The Orchids. The purpose of the research was firstly to review the carrying capacity and secondly to propose a process to regulate the entry and determine use and conservation strategies. The methodological tools used were; 1. The Tourist Carrying Capacity (CCT), carried out with a quantitative deductive approach, and 2. The Limit of Acceptable Change (LAC), executed as a qualitative descriptive model. The results showed that the CCT has a saturation of 197% in winter and 250% in summer, while the LAC corroborated that the affectation of the trails exceeds the acceptable changes. Therefore, to remedy the impact, it is necessary to make the CCT operational, with a daily entry of up to 304 visitors and by the LAC with the operationalization of strategies for the conservation and sustainable development of the PNCC.\u0000 La cantidad masiva de visitantes que ingresan a las áreas naturales protegidas (ANP), en El Parque Nacional Cotacachi Cayapas (PNCC), ha ocasionado efectos contraproducentes en el ecosistema. En 2019, este destino recibió a 211.628 visitantes, con un promedio diario de 757 personas en verano (julio-septiembre) y 532 en invierno (octubre-junio), cifras que generan una saturación en sus tres senderos principales denominados: Vehicular, Ruta Sagrada y Las Orquídeas. El propósito de la investigación fue en un primer momento revisar la capacidad de carga y en un segundo momento proponer un proceso para regular el ingreso y determinar estrategias de uso y conservación. Las herramientas metodológicas utilizadas fueron; 1. la capacidad de carga turística (CCT), llevada a cabo con un enfoque deductivo cuantitativo, y 2. el límite de cambio aceptable (LCA), ejecutado como un modelo descriptivo cualitativo. Los resultados evidenciaron que la CCT tiene una saturación de 197% en invierno y 250% en verano, mientras que el LCA corroboró que la afectación de los senderos supera los cambios aceptables. Por lo tanto, para remediar el impacto es necesario operativizar la CCT, con un ingreso diario de hasta 304 visitantes y por parte de la LCA con la operativización de estrategias para la conservación y desarrollo sostenible del PNCC.","PeriodicalId":51868,"journal":{"name":"Cuadernos de Turismo","volume":null,"pages":null},"PeriodicalIF":0.8,"publicationDate":"2023-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42053130","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"EL MARKETING OLFATIVO EN EL NUEVO HOTEL EXPERIENCIAL: UN ESTUDIO A TRAVÉS DE LAS OPINIONES DEL SECTOR HOTELERO Y SU CLIENTELA","authors":"Ángeles Rubio Gil, Belén Fernández de Alarcón Roca, Esther Alicia González Arnedo","doi":"10.6018/turismo.571451","DOIUrl":"https://doi.org/10.6018/turismo.571451","url":null,"abstract":"Scent marketing is an area of sensory marketing of interest to meet the highest expectations of health, safety, and comfort, in a sector that must maintain a good reputation both in social networks and online travel agencies, regarding many of the bad reviews are related to sensory aspects such as bad smells. The article delves into the theoretical, applicative, and prospective framework of olfactory marketing, through modeling, qualitative empirical analysis through interviews with experts and analysis of consumer opinions on OTAs, Trivago and Tripadvisor. Thereby it is possible to better understand the influence of the scent on the hotel corporate identity in Spain and on the purchase decision. Finally, a new model of sustainable accommodation (Wellness Hotel) is proposed under the exposed experiential premises of greater attention to the fulfillment of the Sustainable Development Goals.\u0000 El odomarketing es un área del marketing sensorial de interés para cubrir expectativas de salubridad, seguridad y confort en un sector que debe lidiar con comentarios en redes y agencias online, muy críticos con aspectos sensoriales como el olor. En esta investigación, se trata su marco teórico, aplicativo y prospectivo, a través del análisis bibliográfico, la modelización y el análisis empírico cualitativo con entrevistas a expertos y la opinión de los consumidores en OTAs de Trivago y Tripadvisor, para conocer su influencia en la identidad corporativa hotelera en España y en la decisión de compra. Por último, se propone un nuevo modelo de alojamiento experiencial bajo estas premisas: el “Wellness Hotel´.","PeriodicalId":51868,"journal":{"name":"Cuadernos de Turismo","volume":null,"pages":null},"PeriodicalIF":0.8,"publicationDate":"2023-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46807174","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"ANÁLISIS DEL APEGO FAMILIAR AL VIAJAR CON MASCOTAS. UNA PERSPECTIVA DESDE LA DEMANDA TURÍSTICA","authors":"Juan Antonio Marmolejo-Martín, S. Moral-Cuadra, Minerva Aguilar-Rivero, Tomás López-Guzmán","doi":"10.6018/turismo.571441","DOIUrl":"https://doi.org/10.6018/turismo.571441","url":null,"abstract":"Pets in general, and dogs in particular, have become an important part of families and their holiday planning. This research presents the results of a survey of dog owners in Spain to find out their perceptions of the possibility of travelling with their pets. The main practical application of this research lies in presenting a series of results that can be useful for destinations that aim to attract this type of tourist to define their places as \"dog friendly\".\u0000 Las mascotas en general, y los perros en particular, se han convertido en una parte importante de las familias y de su planificación de las vacaciones. En esta investigación se presentan los resultados de una investigación realizada a propietarios de perros en España para conocer sus percepciones en relación con la posibilidad de viajar con sus mascotas. La principal aplicación práctica de esta investigación radica en presentar una serie de resultados que pueden ser útiles para que los destinos que pretendan atraer a esta tipología de turistas puedan definir sus lugares como “dog friendly”.","PeriodicalId":51868,"journal":{"name":"Cuadernos de Turismo","volume":null,"pages":null},"PeriodicalIF":0.8,"publicationDate":"2023-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47070124","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE MODERATING EFFECT OF ECONOMIC VIABILITY BETWEEN SUSTAINABLE TOURISM DIMENSIONS AND TOURIST SATISFACTION IN ETHIOPIA USING PARTIAL LEAST SQUARES","authors":"Mulugeta Girma Dibiku","doi":"10.6018/turismo.571651","DOIUrl":"https://doi.org/10.6018/turismo.571651","url":null,"abstract":"Visitors' contentment is essential to the development of sustainable tourism and economic development. In order to examine the moderating role of economic value between environmental sustainable tourism, a destination's local prosperity, socio-cultural issues, and the sustainability and satisfaction of tourists, this study was conducted using empirical research design. 382 valid replies for the current investigation were used for further analysis. Overseas travellers were asked to fill the questionnaires at Harar, Gondar, Bahardar and Dire Dawa that are the Ethiopia's most popular tourist destinations. The proposed hypotheses were tested using partial least squares (PLS) after careful screening of the data. Results from this study show that economic ability is an important moderator of local prosperity, environmental sustainability, socio-cultural stability and tourist satisfaction. As a result, the nation's economy must be strengthened in order to provide a healthy environment and a positive visitor experience, both of which appear to be directly linked.\u0000 La satisfacción de los visitantes es esencial para el desarrollo del turismo sostenible y el desarrollo económico. Para examinar el papel moderador del valor económico entre el turismo ambiental sostenible, la prosperidad local de un destino, los problemas socioculturales y la sostenibilidad y satisfacción de los turistas, este estudio se realizó utilizando un diseño de investigación empírico. Se utilizaron un total de 382 respuestas válidas para la investigación actual para un análisis posterior. Se pidió a los viajeros extranjeros que cumplimentaran los cuestionarios en Harar, Gonder, Bahirdar y Dire Dawa, que son los destinos turísticos más populares de Etiopía. Las hipótesis propuestas se probaron utilizando mínimos cuadrados parciales (PLS) después de una cuidadosa selección de los datos. Los resultados de este estudio muestran que la capacidad económica es un moderador importante de la prosperidad local, la sostenibilidad ambiental, la estabilidad sociocultural y la satisfacción turística. Como resultado, la economía de la nación debe fortalecerse para brindar un ambiente saludable y una experiencia positiva para los visitantes, los cuales parecen estar directamente relacionados.","PeriodicalId":51868,"journal":{"name":"Cuadernos de Turismo","volume":null,"pages":null},"PeriodicalIF":0.8,"publicationDate":"2023-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45804406","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"LA ARQUITECTURA COMO IDENTIDAD DE MARCA EN LAS CASAS MUSEO: UN ESTUDIO SOBRE LAS CASAS MUSEO DE AUTOR EN GALICIA","authors":"Érica Ferreiro-Rosende, Laura Fuentes-Moraleda, N. Morere-Molinero","doi":"10.6018/turismo.541941","DOIUrl":"https://doi.org/10.6018/turismo.541941","url":null,"abstract":"House museums are spaces whose brand works as a promise to the visitor, showing the most intimate-affective part of the daily life of a relevant character. For this reason, it is necessary to manage the brand identity in such a way that the institution disseminates its mission through the most relevant aspects, such as architecture. This study focuses on the author's house museums in Galicia, using a qualitative methodology based on in-depth interviews, with the aim of analysing how these spaces manage their brand identity through architecture. A total of sixteen house museums were interviewed, which represents 100% of the author’s house museums open at that moment. The results show that architecture is seen as part of the core product, forming a fundamental axis within the brand identity of the institution. However, it seems that there is still no widespread trend in establishing branding strategies that emphasise the architecture-artist and architecture-territory link. This study aims to invite reflection on the importance of brand identity management in museums, specifically in-house museums, in order to serve as a guide for museum managers.\u0000 Las Casas museo son espacios cuya marca funciona como una promesa hacia el visitante en la que muestra la parte más íntimo-afectiva de la cotidianidad de un personaje relevante. Por este motivo, resulta necesario una buena gestión de la identidad de marca gracias a la cual la institución difunda su misión por medio de aquellos aspectos más relevantes, como la arquitectura. Este estudio se centra en las Casas museo de autor de Galicia, a través de una metodología cualitativa basada en entrevistas en profundidad, con el objetivo de analizar cómo estos espacios gestionan su identidad de marca mediante la arquitectura. Se entrevistaron un total de dieciséis Casa museo de autor, lo que representa un 100% de las Casas museo de autor abiertas en el momento de la investigación. Los resultados reflejan que la arquitectura se vislumbra como parte del producto principal conformando un eje fundamental dentro de la identidad de marca de la institución. Sin embargo, parece que todavía no existe una corriente generalizada a la hora de establecer estrategias de branding per se que enfaticen el vínculo arquitectura-artista y arquitectura-territorio. Este estudio pretende invitar a la reflexión sobre la importancia de la gestión de la identidad de marca en los museos, concretamente en las Casas museo, con el fin de servir como guía para los gestores de los mismos.","PeriodicalId":51868,"journal":{"name":"Cuadernos de Turismo","volume":null,"pages":null},"PeriodicalIF":0.8,"publicationDate":"2022-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49634270","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"INFORMATION AND COMMUNICATION TECHNOLOGIES (ICT) AS A TOOL FOR SUSTAINABLE TOURISM MANAGEMENT: A BIBLIOMETRIC ANALYSIS","authors":"Laura Vidal-Serrano, J. Rodríguez-Antón, Luis Rubio-Andrada, Beatriz Narbona-Reina","doi":"10.6018/turismo.541881","DOIUrl":"https://doi.org/10.6018/turismo.541881","url":null,"abstract":"The tourism sector has experienced a steady growth in the last decades, becoming one of the key sectors for the development of countries. However, the pandemic caused by COVID-19 brought about an unprecedented social, economic and health crisis that has forced a change in the way tourism is conducted. This article presents a comprehensive bibliometric analysis of different Information and Communication Technologies’ uses in sustainable tourism management to study the literature and serve as a roadmap for future research in this field.\u0000 El sector turismo ha experimentado un crecimiento constante en las últimas décadas, convirtiéndose en uno de los sectores clave para el desarrollo de los países. Sin embargo, la pandemia ocasionada por la COVID-19 ha traído consigo una crisis social, económica y sanitaria sin precedentes que ha forzado un cambio en la forma de hacer turismo. Este artículo presenta un análisis bibliométrico exhaustivo sobre el uso de las TIC como herramientas de gestión turística sostenible con la finalidad de conocer la producción académica y servir como hoja de ruta para futuras investigaciones en este campo.","PeriodicalId":51868,"journal":{"name":"Cuadernos de Turismo","volume":null,"pages":null},"PeriodicalIF":0.8,"publicationDate":"2022-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47157334","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"POTENTIALITY OF INDUSTRIAL TOURISM AND ITS CIVIL SOCIETY IN TWO CASES OF ANDEAN DESTINATIONS: EVOLUTIVE ANALYSIS OF SAMACÁ FACTORIES (COLOMBIA) AND SEWELL CAMP (CHILE)","authors":"Jeffer Buitrago, G. Cánoves","doi":"10.6018/turismo.541851","DOIUrl":"https://doi.org/10.6018/turismo.541851","url":null,"abstract":"The objective of the research carried out was to analyze the influence exerted by two industrial tourism destinations on civil society in each of their territories. These destinations are called Samacá Factories (Colombia) and the Sewell Camp (Chile) and are located in South America. As industrial tourism destinations evolve, the greater the involvement of civil society organizations in this type of tourism, which stimulates its strengthening due to cooperation and the formation of alliances between various social actors.\u0000 El objetivo de la investigación realizada consistió en analizar la influencia que ejercen dos destinos de turismo industrial sobre la sociedad civil de cada uno de sus entornos. Estos destinos se denominan Fábricas de Samacá (Colombia) y Campamento Sewell (Chile) y se encuentran localizados en Suramérica. A medida que estos destinos evolucionan en el tiempo, mayor es el involucramiento de las organizaciones de la sociedad civil en este tipo de turismo, lo cual estimula su fortalecimiento gracias a la cooperación y a la conformación de alianzas entre diversos actores sociales.","PeriodicalId":51868,"journal":{"name":"Cuadernos de Turismo","volume":null,"pages":null},"PeriodicalIF":0.8,"publicationDate":"2022-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46325190","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"INHERENT COMMITMENT TO SUSTAINABILITY AMONG BASQUE ADVENTURE TOURISM ENTERPRISES DESPITE CRISIS","authors":"Asunción Fernández-Villarán, Nagore Uresandi","doi":"10.6018/turismo.541841","DOIUrl":"https://doi.org/10.6018/turismo.541841","url":null,"abstract":"Existing literature in the field of sustainable tourism highlights a number of barriers that impede the implementation of practices in this area. However, few studies have addressed the case of adventure tourism. Adopting a case study approach, this paper discusses a number of drivers of success identified by adventure tourism enterprise owners in Basque Country to contribute to the implementation of sustainable tourism practices. Adventure tourism has important social, economic, and environmental impacts on sustainability. The study focuses on learning how sustainable practices have changed in these companies because of the COVID-19 crisis.\u0000 La literatura existente en el campo del turismo sostenible destaca una serie de barreras que dificultan la implementación de prácticas sostenibles en esta área. Sin embargo, encontramos escasos estudios que se centren en el caso del turismo activo. A través de un estudio de caso, este trabajo analiza un número de impulsores o facilitadores de éxito, identificados por los propietarios de empresas de turismo activo en el País Vasco, que contribuyen a la implementación de prácticas sostenibles. El turismo activo tiene importantes impactos en la sostenibilidad económica, social y medioambiental. El estudio se centra en conocer cómo han cambiado las prácticas sostenibles en estas empresas debido a una crisis como la del COVID-19.","PeriodicalId":51868,"journal":{"name":"Cuadernos de Turismo","volume":null,"pages":null},"PeriodicalIF":0.8,"publicationDate":"2022-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47614624","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"LA VIVIENDA VACACIONAL EN LA PALMA (CANARIAS): EVOLUCIÓN Y DISTRIBUCIÓN ESPACIAL (2015-2020)","authors":"David Ramos-Pérez","doi":"10.6018/turismo.541901","DOIUrl":"https://doi.org/10.6018/turismo.541901","url":null,"abstract":"Studies focusing on the diffusion of dwellings for tourist short-term rental outside large cities are almost non-existent in the academic literature. As a result, it is unknown whether the impacts in these territories replicate those observed in urban areas. By exploiting a database of these dwellings from different sources, the article answers some of these questions for the case of the island of La Palma (Canary Islands). The results show the strong inertia that settlement and the traditional distribution model of tourist accommodation have on the location of holiday homes, while the real disruption appears to come from their growth in the island's small urban centres.\u0000 Los trabajos centrados en la difusión del alquiler de viviendas para uso turístico fuera de las grandes ciudades son casi inexistentes en la literatura académica. De ahí que se desconozca si los impactos en estos territorios replican los observados en los ámbitos urbanos. Explotando una base de datos de estas viviendas elaborada a partir de diferentes fuentes, el artículo responde a algunos de esos interrogantes para el caso de la isla de La Palma (Canarias). Los resultados muestran la fuerte inercia que el poblamiento y el tradicional modelo de distribución del alojamiento turístico ejercen sobre la localización de la vivienda vacacional, mientras la verdadera disrupción aparece vinculada a su eclosión en los pequeños centros urbanos de la isla.","PeriodicalId":51868,"journal":{"name":"Cuadernos de Turismo","volume":null,"pages":null},"PeriodicalIF":0.8,"publicationDate":"2022-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45280609","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}