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Restaurant Innovativeness and Brand Attachment: The Role of Memorable Brand Experience 餐厅创新与品牌依恋:难忘品牌体验的作用
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2021-09-15 DOI: 10.1177/10963480211042065
Hsiu-Yu Teng, Chien-Yu Chen
{"title":"Restaurant Innovativeness and Brand Attachment: The Role of Memorable Brand Experience","authors":"Hsiu-Yu Teng, Chien-Yu Chen","doi":"10.1177/10963480211042065","DOIUrl":"https://doi.org/10.1177/10963480211042065","url":null,"abstract":"The rise in restaurant failures suggests that a strong customer-brand attachment is essential for long-term viability. For restaurant managers, enhancing customer attachment to the restaurant brand is critical. However, few studies have examined the drivers of customer brand attachment. Our research investigated the association between innovativeness and brand attachment and the mediating role of memorable brand experience. A self-administered questionnaire survey method was adopted. Data were gathered from customers of coffee shops in Taiwan. The results revealed that out of four dimensions of restaurant innovativeness, menu innovativeness and experiential innovativeness exerted a positive influence on brand attachment through the creation of a memorable experience. Experiential innovativeness also exerted a direct positive influence on brand attachment. Few studies have explored the development of brand attachment from the perspective of innovativeness. Hence, our study may be the first to offer a framework that connects innovativeness, memorable brand experience, and brand attachment.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2021-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44134645","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 17
Attitudes of the Local Population in Border Municipalities on Development of Sport-Event Tourism 边境城市居民对体育赛事旅游发展的态度
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2021-09-01 DOI: 10.1177/1096348020927444
Slobodanka S. Marković, Marija R. Perić, Maja B. Mijatov, A. Dragin, Dejan Doljak
{"title":"Attitudes of the Local Population in Border Municipalities on Development of Sport-Event Tourism","authors":"Slobodanka S. Marković, Marija R. Perić, Maja B. Mijatov, A. Dragin, Dejan Doljak","doi":"10.1177/1096348020927444","DOIUrl":"https://doi.org/10.1177/1096348020927444","url":null,"abstract":"This article is focused on attitudes of the local population within the border municipalities in the Euroregion “Drina-Sava-Majevica,” on the further development of sport-event tourism. The survey research obtained a sample of 238 respondents. Collected data were analyzed by using the SPSS (21.0). Analysis of categorical variables (Chi-square test) and coefficients of correlation, together with descriptive statistics, indicated that the local community has reliable attitudes on potentials for development of sport-events, as well as the most popular “Drinska regatta.” However, members of the local community still do not recognize possibilities of using tourism resources for gaining personal and community-wide benefits. Therefore, efforts aimed at further tourism development within the researched border municipalities should be valorized and adequately represented in the tourism market in cooperation with the local population.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2021-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/1096348020927444","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45067782","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Chopsticks Approach to Successful Cultural Tourism Marketing 成功文化旅游营销的筷子法
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2021-08-17 DOI: 10.1177/10963480211035174
K. Fam, J. Richard, H. Ting
{"title":"Chopsticks Approach to Successful Cultural Tourism Marketing","authors":"K. Fam, J. Richard, H. Ting","doi":"10.1177/10963480211035174","DOIUrl":"https://doi.org/10.1177/10963480211035174","url":null,"abstract":"","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2021-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45035709","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
The Copycat Effect: Do Hotel-Like Features Drive Airbnb Performance? 模仿效应:类似酒店的功能会推动Airbnb的业绩吗?
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2021-08-17 DOI: 10.1177/10963480211035551
Karen L. Xie, C. Young
{"title":"The Copycat Effect: Do Hotel-Like Features Drive Airbnb Performance?","authors":"Karen L. Xie, C. Young","doi":"10.1177/10963480211035551","DOIUrl":"https://doi.org/10.1177/10963480211035551","url":null,"abstract":"While touting its distinctiveness from conventional hotels, Airbnb listings are appearing increasingly like hotels with professional features such as “instant booking” and “work collection” distinction. Does such isomorphism provide a financial advantage to Airbnb? Using large-scale Airbnb trajectory data from 10 major U.S. metropolitan areas over 3 years, we find superior financial performance for Airbnb listings that imitate hotels compared with those that do not. Yet, as more Airbnb listings enter a local market, the performance-driving advantage of work collection is attenuated while instant booking becomes stronger. Suggestions for future research regarding a legitimacy-tipping point in institutional theory are provided.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2021-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43030555","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
The Effect of Waiters’ Occupational Identity on Employee Turnover Within The Context of Michelin-Starred Restaurants 米其林星级餐厅背景下服务员职业认同对员工流动的影响
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2021-08-05 DOI: 10.1177/10963480211034903
maria Jesus Jerez, M. Jesús, Jerez Jerez
{"title":"The Effect of Waiters’ Occupational Identity on Employee Turnover Within The Context of Michelin-Starred Restaurants","authors":"maria Jesus Jerez, M. Jesús, Jerez Jerez","doi":"10.1177/10963480211034903","DOIUrl":"https://doi.org/10.1177/10963480211034903","url":null,"abstract":"Although restaurants employ a high number of employees across the United Kingdom, accounting for 4.5% of total U.K. employment, this figure masks the relatively high degree of employee turnover. There is limited information about work engagement and turnover among waitering staff (servers). This study analyzed which antecedents (e.g., employer brand, extraversion, and stereotype) impact servers’ occupational identity, and how this relationship affects work engagement and employee turnover within a theoretically informed conceptual framework. A sample of servers in London based Michelin-starred restaurants was used (N = 398). Although extraversion and stereotype reactance were not found to be relevant to occupational identity, employer brand was. The notion that the construction of occupational identity has consequences for work engagement and employee turnover was supported, as positive relationships were found. This research has practical implications for restaurant management strategy, and informs further investigations within the field.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2021-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/10963480211034903","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47005776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Economic And Environmental Impact Of The Tourism Carrying Capacity: A Local-Based Approach 旅游承载力的经济和环境影响：基于地方的方法
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2021-08-02 DOI: 10.1177/10963480211031426
G. Garau, D. Carboni, Andrea Karim El Meligi
{"title":"Economic And Environmental Impact Of The Tourism Carrying Capacity: A Local-Based Approach","authors":"G. Garau, D. Carboni, Andrea Karim El Meligi","doi":"10.1177/10963480211031426","DOIUrl":"https://doi.org/10.1177/10963480211031426","url":null,"abstract":"The design and the evaluation of sustainable tourism policies require involving all the actors in the decision-making process. One of the critical aspects at the regional level is the absence of a clear definition of instruments and methodologies able to involve all the actors and to meet different policy targets. The aim of this study is to assess the economic and environmental impact of the tourism carrying capacity by proposing a framework able to deal with multiple variables. To this end, a social accounting matrix is built for a local area composed by four municipalities within the Sardinia region (Italy), and then it is used as a reference frame to implement the extended multisectoral model. Such an approach will provide results, on visitors flow recorded in the Asinara National Park, in terms of value added and CO2 emissions changes.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2021-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/10963480211031426","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49305062","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Hierarchal Formation of Trust on Peer-to-Peer Lodging Platforms 对等住宿平台上信任的层级形成
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2021-07-26 DOI: 10.1177/10963480211031399
Yi Luo, L. Tang, Eojina Kim, Xi Wang
{"title":"Hierarchal Formation of Trust on Peer-to-Peer Lodging Platforms","authors":"Yi Luo, L. Tang, Eojina Kim, Xi Wang","doi":"10.1177/10963480211031399","DOIUrl":"https://doi.org/10.1177/10963480211031399","url":null,"abstract":"Based on the concept of trust from a hierarchical approach and with the support of processing fluency theory, the current study investigates customer trust, and its relationships with flow experience, satisfaction, and repatronage intention on peer-to-peer (P2P) lodging platforms. Customer flow experience on the Airbnb platform is verified to be an antecedent of economy-based trust. The hierarchical organization of trust is also proved applicable in the context of sharing economy websites (economy-based trust → information-based trust → identification-based trust). The results provide marketers and hosts of P2P lodging platforms effective strategies to assist customers form trust in sequential steps and in multiple perspectives. The present study is a pioneer which in depth examined trust formation in the emerging sharing economy platforms.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2021-07-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/10963480211031399","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44154965","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Transient and Persistent Cost Efficiency in Hotels in the Canary Islands 加那利群岛酒店的短暂和持续成本效率
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2021-07-22 DOI: 10.1177/10963480211032254
J. Pérez-Rodríguez, E. Acosta-González
{"title":"Transient and Persistent Cost Efficiency in Hotels in the Canary Islands","authors":"J. Pérez-Rodríguez, E. Acosta-González","doi":"10.1177/10963480211032254","DOIUrl":"https://doi.org/10.1177/10963480211032254","url":null,"abstract":"The aim of this study is to determine the presence or otherwise of transient and/or persistent cost inefficiency in the lodging industry. To do so, we applied the method proposed by Filippini and Greene, within a stochastic frontier panel data framework. Our empirical analysis is based on data for the hotel industry in the Canary Islands (Spain), an important destination for European tourists, for the period 2002-2015. Using a stochastic translog cost frontier model, we show that the industry’s real output during the study period could have been achieved at 17% less cost if persistent (systematic) inefficiency were eliminated, and at 24% less cost in the absence of transient (nonsystematic) inefficiency. We also present evidence of factors that strongly influence hotels’ transient cost efficiency, such as the positive effects of market share (in total revenue terms) and certain management characteristics, including the degree of independence with respect to shareholders, the experience in the industry (years in business) and the number of subsidiaries.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2021-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/10963480211032254","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46766909","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
The Missing Link in Resident Support for Tourism Events: The Role of Tolerance 居民对旅游活动支持的缺失环节:宽容的作用
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2021-07-22 DOI: 10.1177/10963480211031405
Rui Qi, Kevin Kam Fung So, David A. Cárdenas, S. Hudson
{"title":"The Missing Link in Resident Support for Tourism Events: The Role of Tolerance","authors":"Rui Qi, Kevin Kam Fung So, David A. Cárdenas, S. Hudson","doi":"10.1177/10963480211031405","DOIUrl":"https://doi.org/10.1177/10963480211031405","url":null,"abstract":"Social exchange theory, the key theoretical framework in examining resident support, has often been criticized as ambiguous and difficult to measure. Extensive research has investigated the nature of resident support for tourism events, yet the role of a key construct, tolerance, has been underexplored. Building on the extant literature, this study conceptualizes and tests the theoretical construct of tolerance as a missing link to better understand, measure, and clarify the exchange process. The results suggest that resident tolerance partially mediates the effects of perceived benefits on resident support for events while fully mediating the effects of perceived costs on such support. In addition, resident empowerment is a critical factor explaining tolerance. This study contributes to the literature by identifying the major source of the unbalanced impacts of benefits and costs on support reported in previous studies. Findings also offer a more complete picture on how residents translate the perceived impacts of tourism events into support through tolerance.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2021-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/10963480211031405","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43885817","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Satisfaction and Expenditure in Wineries: A Prospect Theory Approach 葡萄酒厂的满意度与支出：一种前景理论方法
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2021-07-22 DOI: 10.1177/10963480211031407
R. Sellers, J. Nicolau
{"title":"Satisfaction and Expenditure in Wineries: A Prospect Theory Approach","authors":"R. Sellers, J. Nicolau","doi":"10.1177/10963480211031407","DOIUrl":"https://doi.org/10.1177/10963480211031407","url":null,"abstract":"Visitor satisfaction has been shown to be a critical determinant of visitor expenditure in wineries. Although the relationship between visitor satisfaction and expenditure in wineries has been investigated in previous literature, we have unearthed potential intricacies that emerge when this relationship is analyzed within the reference dependence framework of prospect theory. To fill this gap, we use segment-based reference points to capture the singularity of winery visitors, and results show that demographics and psychographics confirm reference dependence. When reference points are based on psychographics, loss aversion is confirmed (lowering visitor satisfaction has a greater negative impact on expenditure than the positive impact derived from increasing visitor satisfaction), while diminishing sensitivity is observed for losses (the effect of the variations in visitor satisfaction shifts depending on the distance from the individual’s reference point). Interestingly, when the reference points are obtained through demographics, loss aversion is reversed. Relevant managerial implications are outlined.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2021-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/10963480211031407","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46498158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
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