{"title":"Employee satisfaction during the pandemic in the tourism and hospitality industries","authors":"Panagiotis Stamolampros, Dimitrios Dousios","doi":"10.1080/13683500.2023.2268798","DOIUrl":"https://doi.org/10.1080/13683500.2023.2268798","url":null,"abstract":"How has the COVID-19 pandemic affected employee satisfaction in Tourism and Hospitality industries? This paper uses a topic modelling approach to explore the pandemic effects utilizing a large sample (N = 733,746) of employee-generated online reviews. Comparing online employee feedback during the pandemic to the pre-pandemic period, the study indicates a shift in topics discussed, suggesting changes in employee satisfaction drivers. During the pandemic, there was a noticeable increase in positive discussions regarding work stress, customer behaviour, and managerial practices. Work-life balance and management behaviour were found to be more closely linked to increased dissatisfaction, whereas employee treatment, working environment, and company culture were associated with higher satisfaction levels. The present study contributes to the understanding of employee satisfaction in tourism and hospitality services as the first to measure the impact of COVID-19 by harnessing the power of online employee user-generated content providing practical implications for theory and employee practice.","PeriodicalId":51354,"journal":{"name":"Current Issues in Tourism","volume":"875 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135889288","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hanna Lee, Jinwon Kim, Sung-Byung Yang, Chulmo Koo
{"title":"Triadic spatial distance and social media assets for food tourists","authors":"Hanna Lee, Jinwon Kim, Sung-Byung Yang, Chulmo Koo","doi":"10.1080/13683500.2023.2271122","DOIUrl":"https://doi.org/10.1080/13683500.2023.2271122","url":null,"abstract":"ABSTRACTThis paper examines the potential impact of the triadic social interaction instigated by spatial distance between author, reader, and business that detects tourists’ geographical decision patterns. A social media asset for brands is a digital presence that encourages positive consumer responses in media communication. Using 2,129 items of author-reader-business paired review data, the findings indicate that geographical proximity between the review triad has assimilated patterns to assess reviews. Spatial regression analysis visualized spatial heterogeneity across US regions, showing that a lower spatial distance between tourists and businesses positively improved media assets; in contrast, close spatial proximity had a strong impact among peer tourists. As spatially heterogeneous tourists positively accept media sharing toward the business, the review triad model imposes the varying effects of triadic spatial distance that helps tourism policymakers implement an effective location-based social media marketing strategy for the food tourism industry.KEYWORDS: Spatial distancetriadic spatial distancesocial media assetsfood tourism AcknowledgementThis work was supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea (NRF–2023S1A5C2A03095253).Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationFundingThis work was supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea (NRF-2019S1A3A2098438).","PeriodicalId":51354,"journal":{"name":"Current Issues in Tourism","volume":"450 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135889003","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Does food awaken travel intentions through para-social interaction? – evidence from Bilibili","authors":"Xiaobin Ma, Jinhe Zhang, Peijia Wang, Jieyi Tao, Chenxi Zou, Dong Xu, Mengqing Wang","doi":"10.1080/13683500.2023.2265035","DOIUrl":"https://doi.org/10.1080/13683500.2023.2265035","url":null,"abstract":"ABSTRACTFood vlogs are an important way to promote food tourism, but the effect of food vlogs on potential tourists’ travel intentions is effectively discussed. This study discusses a new interactive method, namely, bullet comments, which is an important means of communication between audiences and vlog content with high real-time interaction. We analyzed the effect of food vlogs on audiences’ travel intention expression. The main results were as follows. Firstly, we identified 126 highly engaging sessions. A typology analysis of highlight moments was carried out, mainly including food experience, fun, place, interaction, and production techniques. Secondly, by constructing five kinds of bullet comment themes, the flow relationship between vlog content and bullet comment content was established. Finally, we proposed three approach hypotheses to explain the process mechanism of travel intention expression. In the para-social interaction, the interactive participation of bullet comments effectively improves the audience’s active perception of food and destination.KEYWORDS: Food vlogstravel intentionspara-social interactionbullet commentsBilibili Disclosure statementNo potential conflict of interest was reported by the authors.Additional informationFundingThis work was supported by National Natural Science Foundation of China [grant number: 42271251].","PeriodicalId":51354,"journal":{"name":"Current Issues in Tourism","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135758756","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Exploring the influence of past memories on homeland visiting: enhancing destination brand equity and extension through Myanmar immigrants’ place attachment","authors":"You-De Dai, Shih-Shuo Yeh, Eain Chuu Zin, Htet Htet Lin, Tzung-Cheng Huan","doi":"10.1080/13683500.2023.2269463","DOIUrl":"https://doi.org/10.1080/13683500.2023.2269463","url":null,"abstract":"ABSTRACTThis research examines the impact of immigrants’ past memories on destination brand equity and destination brand extension for homeland visiting. Based on the perspective of Myanmar immigrants, this study aims to explore whether travel motivation moderates the influence of past memories on place attachment. Additionally, it investigates whether place attachment positively affects destination brand equity and destination brand extension. The questionnaire involved Myanmar immigrants living in Taiwan for over a year, using convenience sampling. A total of 500 questionnaires were distributed, with 385 questionnaires considered effective, resulting in a response rate of 77%. The findings of this study indicate that (1) past memories have a positive effect on place attachment; (2) place attachment positively influences destination brand equity and destination brand extension; (3) travel motivation moderates the impact of past memories on place attachment. Finally, the implications for managerial practice, research limitations, and future research directions are discussed.KEYWORDS: Past memoryplace attachmenttravel motivationdestination brandhomeland visiting Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationFundingThis work was supported by Ministry of Science and Technology, Taiwan [grant number MOST 107-2410-H-260-030-SSS (to You-De Dai)].","PeriodicalId":51354,"journal":{"name":"Current Issues in Tourism","volume":"130 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135854714","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Kafferine Yamagishi, Melanie de Ocampo, Lanndon Ocampo
{"title":"Revisit intention of tourists in farm tourism sites","authors":"Kafferine Yamagishi, Melanie de Ocampo, Lanndon Ocampo","doi":"10.1080/13683500.2023.2268258","DOIUrl":"https://doi.org/10.1080/13683500.2023.2268258","url":null,"abstract":"ABSTRACTThis work offers a structural model that explains farm tourist revisit intention (RI), which highlights place attachment (PA) and memorable tourism experience (MTE) in addition to tourist satisfaction, perceived risks (PR), and tourism destination image (TDI) as antecedents. Partial least squares–structural equation modelling was used to evaluate their theoretical relationships. Findings suggest that MTE and PA are the strongest predictors of RI, with satisfaction also influencing RI. The mediation analysis shows that PA partially mediates satisfaction and RI, satisfaction partially mediates TDI and RI, and TDI partially mediates PR and satisfaction. This work also frames a new theoretical lens on the relationship of PR with satisfaction, TDI, and RI in the farm tourism literature. It provides farm tourism sites a better understanding of tourist behavioural intention to revisit, inputs to the design of initiatives for tourism marketing, and aids in short and medium-term planning and resource allocation decisions.KEYWORDS: Farm tourismrevisit intentionstructural equation modellingmemorable tourism experienceplace attachment Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":51354,"journal":{"name":"Current Issues in Tourism","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136097755","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Chaowu Xie, Xue Fang, Jun Yu, Songshan (Sam) Huang
{"title":"How can aesthetic value and travel inspiration lead to audience’s intention to share short-form travel videos? A fuzzy-set qualitative comparative analysis study","authors":"Chaowu Xie, Xue Fang, Jun Yu, Songshan (Sam) Huang","doi":"10.1080/13683500.2023.2266102","DOIUrl":"https://doi.org/10.1080/13683500.2023.2266102","url":null,"abstract":"ABSTRACTBased on aesthetics and inspiration perspectives, this study applied fuzzy-set qualitative comparative analysis to investigate the configurations of aesthetic and travel inspiration variables that lead to audience’s intention to share SfTV. The study identified six configurations between the four aesthetic value constructs and the two travel inspiration constructs explaining audience’s sharing intention, which can be further summarized into four typical modes: ‘destination reputation-inspiration’, ‘presenter physical beauty-inspiration’, ‘video aesthetics-inspiration’ and ‘presenter physical beauty-video aesthetics-inspiration’. The study emphasized the key role of travel inspiration, as it always presents as the core condition in each configuration, while obvious substitution can be found with aesthetic value factors. This study provided new insights of the relationship between configuration effects of aesthetic value and inspiration and audience intention to share SfTV, which can be applied in industry practices.KEYWORDS: Short-form travel videoaesthetic valuetravel inspirationcustomer inspiration theorysharing intentionfsQCA Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":51354,"journal":{"name":"Current Issues in Tourism","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136208804","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hakan Koç, Furkan Atasoy Karacabey, Ecem Demir Yurtseven
{"title":"Developing a scale for tourism literacy: validity and reliability study","authors":"Hakan Koç, Furkan Atasoy Karacabey, Ecem Demir Yurtseven","doi":"10.1080/13683500.2023.2267731","DOIUrl":"https://doi.org/10.1080/13683500.2023.2267731","url":null,"abstract":"ABSTRACTTourism literacy encompasses the development and utilization of knowledge and skills within the tourism. These skills encompass problem-solving for various stakeholders, including managers, employees, tourists, and residents. Furthermore, they involve a deeper understanding of tourist destinations and active contributions to sustainable tourism promotion. Surprisingly, despite the extensive literature on literacy studies in fields like economics, media, maps, and water, there remains a conspicuous gap in tourism literacy research. Consequently, the novelty of this subject has spurred researchers to address this void. Accordingly, the main aim of this study is to develop a scale that can measure individuals’ tourism literacy, which will be the first of its kind. To achieve this, firstly a question pool was created. Then the scale was developed with expert opinions and pilot testing. CFA and EFA were performed for determining the final version of the scale. At the end of the study, a scale consisting of six dimensions (residents’ knowledge and skills related to tourism, tourists’ knowledge and skills, tourist guidance knowledge and skills, food and beverage management knowledge and skills, tourism management knowledge, and tourism management skills) was established, and its validity and reliability were confirmed. Future research suggestions and study limitations have been mentioned.KEYWORDS: Tourism literacyliteracyscale developmentknowledgeskill Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":51354,"journal":{"name":"Current Issues in Tourism","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136210828","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Exploring the complex mechanism of the influence of a multisensory tourism experience on tourists’ mental restoration in the research context of historical and cultural blocks","authors":"Jin Zhou, Yongbo Zhou, Dongye Li","doi":"10.1080/13683500.2023.2267730","DOIUrl":"https://doi.org/10.1080/13683500.2023.2267730","url":null,"abstract":"ABSTRACTIncreasing social stress threatens people's mental health. Travelling can effectively relieve mental stress, so the role of tourism experiences in mental restoration is gaining increasing attention. However, no research has examined the mechanism of the embodied effect of tourism experiences on tourists’ mental restoration from a multisensory perspective. Based on sensory marketing theory, a model of multisensory tourism experiences and mental restoration is established, and the boundary conditions and configuration of the former on the latter are considered. Two complementary studies are conducted in the context of historical and cultural districts using structural equation modelling (SEM) and qualitative comparative analysis (QCA). The following conclusions are drawn. First, tourists’ multisensory tourism experience in historical and cultural blocks indirectly improves their mental restoration through the two intermediary psychological processing functions of place attachment and a perceived restorative environment. Second, tourist involvement plays a positive moderating role between multisensory tourism experiences and both place attachment and a perceived restorative environment. Finally, there are no necessary sensory and psychological conditions for high mental restoration, but there are four types of multisensory tourism experience configurations, all of which enable tourists to obtain mental restoration in historical and cultural blocks.KEYWORDS: Multisensory tourism experiencesplace attachmentperceived restorative environmenttourist involvementmental restoration Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationFundingThis study was supported by National Natural Science Foundation of China [grant number 42071193], Jiangsu Provincial Social Science Fund [grant number 23EYB006] and Philosophy and Social Sciences Project of Colleges and Universities in Jiangsu Province [grant number 2021SJB0426].","PeriodicalId":51354,"journal":{"name":"Current Issues in Tourism","volume":"53 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135093707","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Tourism and ecological restoration across borders: a political ecology approach","authors":"Connor Clark, Gyan P. Nyaupane","doi":"10.1080/13683500.2023.2266099","DOIUrl":"https://doi.org/10.1080/13683500.2023.2266099","url":null,"abstract":"ABSTRACTThis study uses political ecology and social and environmental justice frameworks to examine stakeholder attitudes towards tourism development and ecological restoration in a cross-border context. The purpose of this paper is to develop conceptual frameworks for understanding stakeholder attitudes towards cross-border tourism and ecological restoration that occur in the context of uneven power relations. Data were collected through personal observations, secondary sources such as legal documents and reports, and 56 in-depth interviews and two focus groups with tourism and conservation stakeholders from the US-Mexico border. The findings revealed how abundant social and environmental justice issues, such as unequal social and ecological mobility, access to resources, and power relations impact stakeholder attitudes. This study offers a new conceptual framework that considers socioeconomic, cultural, and religious/spiritual ties to a border landscape, aimed at understanding the injustices related to stakeholder in tourism development and ecological restoration initiatives. The equitable distribution of benefits derived from tourism and landscape restoration is further emphasized in the conceptual framework, as is the need for expanding social and ecological mobility. The paper contributes to the political ecology of cross-border tourism destinations by augmenting social and ecological mobility as a critical component of developing nature-based tourism in border areas.KEYWORDS: Tourism developmentecological restorationUS-Mexico borderpolitical ecologysocial and environmental justicestakeholdersinequity Disclosure statementNo potential conflict of interest was reported by the authors.Additional informationFundingThis work was supported by National Park Service [grant number: P21AC10112-00].","PeriodicalId":51354,"journal":{"name":"Current Issues in Tourism","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135252279","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Low-carbon strategy and tourism development","authors":"Yilin Wang, Jinyu Chen, Xiaohang Ren, Dali Tao","doi":"10.1080/13683500.2023.2266100","DOIUrl":"https://doi.org/10.1080/13683500.2023.2266100","url":null,"abstract":"ABSTRACTThe ability of a low-carbon strategy to promote tourism development is critical to achieving economic development and environmental protection. Taking China's low-carbon city pilot (LCCP) policy as a quasi-natural experiment, this study evaluates the low-carbon strategy's effect on tourism development by adopting the difference-in-difference method with 275 cities'panel data from 2002 to 2019. The results verify that tourism has significantly developed, driven by the LCCP policy, and this finding is robust even after multiple tests. Mechanism and heterogeneity analyses show that LCCP policy drives tourism development by improving air quality, promoting industrial structure upgrading, and enhancing green technology innovation. Additionally, the pilot construction has a positive spatial spillover impact on the tourism industry in surrounding cities, reflecting the demonstration effect of the pilot city on the neighbouring cities.KEYWORDS: Low-carbon city pilot policytourism developmentdifference-in-differencespatial spillover Data availability statementData will be made available on request.Disclosure statementNo potential conflict of interest was reported by the author(s).Notes1 For information on LCCP policy, please visit https://www.ndrc.gov.cn.2 Please check Surface PM2.5 | Atmospheric Composition Analysis Group | Washington University in St. Louis (wustl.edu).Additional informationFundingThis work was supported by the Youth Foundation Project of Humanities and Social Sciences of the Ministry of Education [grant number 21YJCZH012].","PeriodicalId":51354,"journal":{"name":"Current Issues in Tourism","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134948112","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}