{"title":"The Effect of Service Quality, Cargo Handling Rates, and Infrastructure Facilities on Customer Satisfaction in Aircraft Cargo Expedition Services Pt Angkasa Pura Logistik Yogyakarta","authors":"Hanasta Praba, M. Mashudi","doi":"10.58344/jmi.v3i7.1641","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1641","url":null,"abstract":"The demand for logistics services is currently high, evidenced by increased imports to Indonesia from 2022 to 2023. Logistics service providers, such as PT Angkasa Pura Logistik Yogyakarta, must consistently maintain customer satisfaction. Therefore, this study examines how service quality, pricing, and infrastructure influence customer satisfaction at PT Angkasa Pura Logistik Yogyakarta. This research investigates the impact of service quality, cargo handling tariffs, and infrastructure on customer satisfaction with air freight services provided by PT Angkasa Pura Logistik Yogyakarta. This study employs a quantitative approach, utilizing accidental sampling. The sample size consists of 80 respondents. Data analysis is conducted through multiple linear regression analysis (SPSS software version 26). The results indicate that service quality, cargo handling tariffs, and infrastructure positively and significantly impact customer satisfaction, both partially and simultaneously. The most significant variable influencing customer satisfaction is service quality.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141807678","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Satria Oktariadi, Marlina Widiyanti, M. Yusuf, Agustina Hanafi
{"title":"The Influence of Transformational Leadership Style and Work Motivation on the Performance of PT Tara's Outsourced Employees in the Maintenance Work Unit of PT Bukit Asam Kertapati Pier Unit","authors":"Satria Oktariadi, Marlina Widiyanti, M. Yusuf, Agustina Hanafi","doi":"10.58344/jmi.v3i7.1668","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1668","url":null,"abstract":"This study was conducted to determine the influence of transformational leadership style and work motivation on the performance of PT Tara's outsourced employees in the PT Bukit Asam Dermaga Kertapati Unit maintenance work unit. The population and sample in this study are all PT Tara's outsourced employees in the PT Bukit Asam Kertapati Pier Unit maintenance work unit in 2023-2024, with as many as 33 employees using the census method. The results of multiple linear regression analysis show that transnational leadership style and work motivation have a positive and significant effect on employee performance. In a transformational leadership style, it is hoped that the role of the boss can provide opportunities for employees to provide opinions. Work motivation: it is hoped that the boss can provide fair input to employees so that fellow employees can establish good relationships.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141806948","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ayu Widiya Astuti, Willy Arafah, Aji Mohammad Fadrian Nur
{"title":"Dynamics of Trust, Information Quality, and Risk Perception in Online Purchasing Decisions","authors":"Ayu Widiya Astuti, Willy Arafah, Aji Mohammad Fadrian Nur","doi":"10.58344/jmi.v3i7.1634","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1634","url":null,"abstract":"This study aims to analyze the influence of trust, information quality and risk perception on online purchase decisions. This research is a quantitative research with a research design using exploration. The population in this study is the overall consumer of online shop services in South Jakarta. The sampling method in this study uses purposive sampling using the Roscoe (1975) approach in determining the number of samples. The data analysis method in this study uses SEM-PLS. Based on the results of the study, it was found that trust, information quality and risk perception play an important role in influencing online purchase decisions. It was also found that the perception of risk had a significant negative effect on purchase decisions.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141807864","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Dimas Al-Ghifari, Koderi Koderi, Agus Jatmiko, Ihsan Mustofa
{"title":"Literature Review of The use of Islamic Educational Games to Increase Interest in Learning and Understanding Islamic Teachings in Children","authors":"Dimas Al-Ghifari, Koderi Koderi, Agus Jatmiko, Ihsan Mustofa","doi":"10.58344/jmi.v3i7.1545","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1545","url":null,"abstract":"Islamic religious education in children is an important aspect in the formation of religious values and understanding from an early age. However, teachers and parents often face challenges in attracting children's interest in learning and effectively conveying Islamic teachings. In this context, the use of Islamic educational games promises an innovative approach to increase children's interest in learning and understanding Islamic teachings. This article explores the potential use of Islamic educational games as an effective learning tool in the context of children's religious education. By integrating Islamic values into the game, Islamic educational games are able to provide a fun learning experience while strengthening the understanding of religious teachings. Through a theoretical approach and practical implementation, this article presents arguments that support the use of Islamic educational games as an effective means of improving learning and understanding of Islamic teachings in children.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141809142","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Design of Cashew Marketing Strategy Through Evaluation of Export Potential to Enter the Global Market (Case Study of Mrs. Tini's MSMEs in Ciputat)","authors":"Thiersyanda Revikhansyah","doi":"10.58344/jmi.v3i7.1671","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1671","url":null,"abstract":"This study aims to identify market expansion opportunities and address the administrative barriers MSMEs Kacang Mete Bu Tini face in exporting fresh or dried shelled cashew nuts with HS Code 080132 to Malaysia and Thailand. MSMEs Kacang Mete Bu Tini encounter significant administrative obstacles due to the lack of essential export documents such as quality certificates, certificates of origin, etc. These obstacles slow the market expansion and reduce the product's competitiveness in international markets. The research conducted through Revealed Comparative Advantage (RCA) analysis shows that Indonesian cashew nuts have significant comparative advantages in the Malaysian and Thai markets, with RCA values reaching 3.318911 in Malaysia and 2.556656 in Thailand. An RCA value greater than one indicates a comparative advantage in both markets. Regarding competitive advantage, Malaysia holds a \"Rising Star\" position with an annual export market share growth of 0.281030 percent and a cashew market growth of 0.180204 percent per year. In contrast, Thailand is in a \"Retreat\" position with an annual export market share growth of -0.509915 percent and a cashew market growth of -0.009638 percent per year, indicating a decline in demand and less satisfactory export performance. The conclusion is that Malaysia is a more suitable export destination for Cashew Nut Bu Tini MSMEs, given the higher RCA value and more favorable market position. MSMEs Kacang Cashew Bu Tini needs to promptly complete the necessary administrative documents to enhance product competitiveness and expand export markets.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141807491","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Legality of Diplomas as Debt Guarantee in Civil Law (Case Study of RY Pawning His Friend's Two Diplomas)","authors":"Citra Ayu Deswina Maharani","doi":"10.58344/jmi.v3i7.1667","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1667","url":null,"abstract":"A diploma is a graduation document of a student or student who has completed his or her study program. In this case, a diploma is a service because its value does not lie in its physical form, but in the meaning and function it has, namely proof that a person has successfully completed a certain educational program. However, in several guarantee institutions spread across Indonesia, there are still many who allow diplomas as an object of guarantee. In fact, the guarantee law is a closed law to protect the parties involved and is also a general guideline so that it cannot be arbitrarily modified. The closure of the guarantee law for the parties involved raises the question of whether the diploma as a guarantee means modifying the guarantee law that has been set by the state. Therefore, the author wants to examine the legality of a diploma as collateral for debt in civil law in order to find out whether the diploma already has a basis in civil law as a guarantee and how to process how to settle in case of default by the debtor who gives the diploma to be detained.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141809778","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Analysis of Capital Budgeting Decision-Making Using the Electre Decision Support System Method (Case Study on Export-Oriented Msmes: PT. Mekar Saluyu Group)","authors":"Khansa Indra Amira","doi":"10.58344/jmi.v3i7.1678","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1678","url":null,"abstract":"The era of globalization brought about a significant transformation in international trade, allowing for greater participation of MSMEs. However, even though Indonesia has the largest number of MSMEs in ASEAN, the percentage of MSMEs involved in exports is still low. Various factors hinder the expansion of MSMEs to the international market, including financial management constraints. To overcome these challenges, strengthening strategies are needed, such as fostering a conducive business environment, increasing access to capital, and developing infrastructure. In the context of financial strengthening, it is important for MSMEs to understand capital financing strategies and financial decision-making. The capital budgeting method is crucial in determining investment projects that can increase profitability and expand business. To facilitate proper decision-making, the use of integrative techniques in capital budgeting is important. One method that can be used is the ELECTRE Decision Support System (SPK), which helps to develop investment alternatives based on certain criteria to facilitate decision-making. This study will apply the capital budgeting method and SPK ELECTRE to assist companies in choosing investment options for curly chili or sweet potato plants using five calculation criteria, this study aims to provide guidance for MSMEs in making the right financial decisions.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141809294","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yenny Frisca Madhona, Hanifah Handayani, Sri Dinda Khairunisa
{"title":"Hazard Control Working at Height at PT Wijaya Karya Bangunan Gedung Tbk. Halim High-Speed Train Construction Project","authors":"Yenny Frisca Madhona, Hanifah Handayani, Sri Dinda Khairunisa","doi":"10.58344/jmi.v3i7.1646","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1646","url":null,"abstract":"PT Wijaya karya Bangunan Gedung Tbk. Halim High-Speed Train Project is a company engaged in construction, investment, and concessions. Engaged in the construction sector certainly has a high potential for danger and danger factors. One of them was an accident caused by working at a height. Therefore, it is important to control the danger of working at height to prevent and control the danger of height. This study uses field observation methods, literature studies, and interviews to determine how the hazard control program works at height. The hazard control program for working at height at PT Wijaya Karya Bangunan Gedung Tbk, Halim High-Speed Train Project has been by the regulation of the Minister of Manpower No. 9 of 2016, among others. Fit to work, toolbox meeting inspection, Scaffolding and Full Body Harness. At PT Wijaya Karya Bangunan Gedung Tbk, The halim high-speed train project has procedures related to the Control of work hazards at height, namely the height work safety procedure No. WIKA-BG-PDSMM-IK-26. PT Wijaya Karya Bangunan Gedung Tbk. Halim High-Speed Train Project, but there are still problems related to the lack of supervision of work safety equipment and lack of training for workers related to high-altitude work.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141808330","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Breenda Marbella, Widhi Widya, Sri Wulandari, Yanto Heryanto
{"title":"Customer Complaint Handling Services at the Regional Public Company for Drinking Water (PERUMDA) Tirta Giri Nata Cirebon City","authors":"Breenda Marbella, Widhi Widya, Sri Wulandari, Yanto Heryanto","doi":"10.58344/jmi.v3i7.1541","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1541","url":null,"abstract":"This research is based on the need for clean water, a vital human need. PERUMDA Tirta Giri Nata Cirebon City is a BUMD responsible for providing clean water in Cirebon City. It has a complaint service to handle various customer problems. This study aims to discover the Customer Complaint Handling Service at the Tirta Giri Nata Regional Public Company (PERUMDA) Tirta Giri Nata, Cirebon City. The research method is qualitative descriptive, using data collection techniques through interviews, observations, and documentation. Public services are a benchmark for the performance of government agencies, and PERUMDA, as one of the BUMDs, is required to provide optimal water services to the community. Along with the times, the public bureaucracy must be more responsive and continue improving its services' quality. This study measures punctuality, service accuracy, politeness, and friendliness of employees, ease of getting services, comfort, service support facilities, and obstacles and efforts. There are still several aspects that need to be improved by PERUMDA Tirta Giri Nata Cirebon City, such as clarity of information regarding the certainty of complaint settlement time, disclosure of information regarding the certainty of complaint settlement time, and more friendly facilities for people with disabilities.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141821606","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Handling Public Emergencies Through E-Government Platform in Cirebon City","authors":"Anisa Halimatusa’Dia, Buser Buser, Moh. Taufik Hidayat, Yanto Heryanto","doi":"10.58344/jmi.v3i7.1504","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1504","url":null,"abstract":"E-Government is one of the solutions in improving public services based on better governance and to improve government performance, e-government-based information and communication technology is needed. Call center 112 is one of the public service innovations in handling emergencies in Cirebon City. The purpose of this study is to find out how emergency management is handled through the standby 112 e-government platform in Cirebon City and to expose how e-government is applied in Cirebon City through Five indoctrinators from the Nograsek Theory, namely (1) Technology, (2) Process, (3) Human, (4) Organizational Culture, (5) Organizational Structure. The research method used is the Qualitative Descriptive Method, the data collection techniques used are interviews, literature, and documentation. Data analysis is carried out through 3 stages, namely Data Reduction (Simplification), Data Disclosure (Presented), and Verification or Drawing Conclusions. The results of this study show that the handling of Emergencies through the E-government Siaga 112 Platform in Cirebon City has been shown by the cooperation in the field of technology with PT. Jasnita although there are still obstacles in the field such as poor signals, in addition to that there needs to be re-socialization so that the public knows and understands related to the 112 alerts in the event of an emergency in Cirebon City.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141821101","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}