Electronic Commerce Research and Applications最新文献_第9页

Reverse double auction mechanism: An efficient algorithm for E-commerce platform operations 反向双重拍卖机制：电子商务平台运营的高效算法

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-05-01 DOI: 10.1016/j.elerap.2024.101401

Qian Chen , Xuan Wang , Cenying Yang , ZoeLin Jiang , Shuhan Qi , Jiajia Zhang , Na Li , Lei Wang , Jing Xiao

引用次数: 0

Spending points during crises: Adaptive behavior on E-loyalty programs 危机期间的消费点：电子忠诚计划的适应行为

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-05-01 DOI: 10.1016/j.elerap.2024.101408

Xuanting Jin , Taekyung Kim , Dongwon Lee

引用次数: 0

Service quality improvement strategies of online car-hailing based on SPC-PCN method 基于 SPC-PCN 方法的网约车服务质量改进策略

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-05-01 DOI: 10.1016/j.elerap.2024.101409

Yong Peng , Yali Zhang , Yaping Hou , Song Liu

{"title":"Service quality improvement strategies of online car-hailing based on SPC-PCN method","authors":"Yong Peng , Yali Zhang , Yaping Hou , Song Liu","doi":"10.1016/j.elerap.2024.101409","DOIUrl":"https://doi.org/10.1016/j.elerap.2024.101409","url":null,"abstract":"<div><p>Online car-hailing service is practicing the concept of sharing, bringing new energy and convenience to the transportation market. However, with its rapid development, service issues have become increasingly prominent, and improving service quality is the key to the sustainable growth of the online ride-hailing industry. Microblog, as a major online platform for gathering public views, have become one of the significant media for publishing and disseminating information nowadays, which also contains numerous views of online taxi users on online taxi services. Aiming at the deficiency of online car-hailing service under microblog public opinion, this paper integrates Service Profit Chain (SPC) and Process Chain Network (PCN) from the perspective of service management. Firstly, a crawler program is used to collect the Internet Word of Mouth data related to online taxi. Then, a BERT text classification model is constructed to roughly classify the data, and the accuracy of this model is tested to 94.54 %. Afterwards, layer segmentation is implemented based on SPC and CatBoost. Besides, a series of problems in the current online taxi service, such as poor attitude of drivers, unsafe driving, and inefficient communication with the customer service staff, have been identified by using sentiment analysis and frequent mining methods. Finally, PCN analysis is used to optimize the online taxi service, proposing strategies such as setting a reservation reminder function, building a dynamic feedback mechanism, and establishing a contact point for lost and found items. The new SPC-PCN online taxi service system constructed in this paper is vital for service quality optimization, and can also promote the sustainable growth of the online taxi market.</p></div>","PeriodicalId":50541,"journal":{"name":"Electronic Commerce Research and Applications","volume":"65 ","pages":"Article 101409"},"PeriodicalIF":6.0,"publicationDate":"2024-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140950964","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Do green information transparency and exposure always boost online sales of organic food? An Evidence from China 绿色信息透明度和曝光率是否总能促进有机食品的网络销售？来自中国的证据

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-04-18 DOI: 10.1016/j.elerap.2024.101400

Yuping Wu , Shuqi Fu , Ruyin Long , Shriful Islam Md , Ershuai Huang

{"title":"Do green information transparency and exposure always boost online sales of organic food? An Evidence from China","authors":"Yuping Wu , Shuqi Fu , Ruyin Long , Shriful Islam Md , Ershuai Huang","doi":"10.1016/j.elerap.2024.101400","DOIUrl":"https://doi.org/10.1016/j.elerap.2024.101400","url":null,"abstract":"<div><p>Although information transparency and exposure have proven to be important factors in influencing sales, it needs to be further explored whether they always have a boosting effect on sales. This research collected sales data from an e-commerce platform in China to measure the impact of green information transparency and exposure on online sales of organic food, while an eye-tracking experiment was conducted for variable construction. Results show that both green information transparency and exposure can significantly promote online sales of organic food, but the promotion effect varies by sales volume level. In addition, a new finding is that increasing either the green information transparency or exposure will better promote sales than both increasing them. The research emphasizes the value of making trade-offs between green information transparency and exposure in promoting sales. In other words, in order to increase sales as much as possible, stakeholders need to consider more publicly transparent green information or more frequent exposure of green information depending on the level of sales.</p></div>","PeriodicalId":50541,"journal":{"name":"Electronic Commerce Research and Applications","volume":"65 ","pages":"Article 101400"},"PeriodicalIF":6.0,"publicationDate":"2024-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140621774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Mapping the terrain of social and livestream commerce research through the affordance lens: A bibliometric review and research agenda 从 "承受力 "视角看社交和直播商务研究：文献计量学回顾与研究议程

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-04-16 DOI: 10.1016/j.elerap.2024.101399

Fatema Kawaf , Michele Girotto

{"title":"Mapping the terrain of social and livestream commerce research through the affordance lens: A bibliometric review and research agenda","authors":"Fatema Kawaf , Michele Girotto","doi":"10.1016/j.elerap.2024.101399","DOIUrl":"https://doi.org/10.1016/j.elerap.2024.101399","url":null,"abstract":"<div><p>Livestream commerce is a form of social commerce that leverages advanced technology for interactivity. Although research is complex due to vast geographical and platform diversity, this domain is ideal for applying affordance theory. We systematically analyze 62 livestreaming and social commerce research papers that have used affordance theory. Our three-step methodology includes performance analysis to identify prolific authors and collaborative patterns; thematic analysis to uncover methodological approaches, contextual themes and focal points of investigation; and science mapping to identify thematic evolution and research frontiers. Through our integrated perspective on affordance theory in social and livestream commerce, we present a typology of key affordances, review prominent works, categorize clusters and topics and identify four research frontiers. We propose an integrated model to explore potential avenues for research on consumer behaviours, holistically integrating actors, context, platform diversity and affordances, and addressing methodological challenges, including use of visual methodologies to investigate real-time interactions.</p></div>","PeriodicalId":50541,"journal":{"name":"Electronic Commerce Research and Applications","volume":"65 ","pages":"Article 101399"},"PeriodicalIF":6.0,"publicationDate":"2024-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S1567422324000449/pdfft?md5=81c886289c3b21fdd79e193209b4afd4&pid=1-s2.0-S1567422324000449-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140605563","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Is cute AI more forgivable? The impact of informal language styles and relationship norms of conversational agents on service recovery 可爱的人工智能更容易被原谅吗？对话代理的非正式语言风格和关系规范对服务恢复的影响

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-04-16 DOI: 10.1016/j.elerap.2024.101398

Qian Hu , Zhao Pan

{"title":"Is cute AI more forgivable? The impact of informal language styles and relationship norms of conversational agents on service recovery","authors":"Qian Hu , Zhao Pan","doi":"10.1016/j.elerap.2024.101398","DOIUrl":"https://doi.org/10.1016/j.elerap.2024.101398","url":null,"abstract":"<div><p>Conversational agents are increasingly handling a significant volume of service interactions and are projected to handle up to 95% of customer service interactions. However, like any service provider, conversational agents are not immune to service failures, which can result in negative customer experiences. Within the context of interactions between conversational agents and consumers, the informal linguistic strategies employed by conversational agents have been recognized as vital in recovering customer satisfaction after service failures. Nevertheless, research on how these linguistic strategies impact customer responses following service failures is still in its early stages. This study delves into the informal language styles used by conversational agents after service failures, examining the comparative effects of cute language styles (as informal language styles) and literal language styles (as formal language styles) on service recovery. Drawing upon the mind perception theory and the stimulus–organism–response (SOR) model, this research also unveils the underlying dynamics of whimsical and kindchenschema cuteness on customers’ forgiveness, along with literal language styles, in the context of service recovery. Furthermore, this study investigates the moderating influence of exchange and communal relationships, taking into account the boundary effects of relationship norms. To explore these hypotheses, three experiments were conducted. The findings of this research offer valuable theoretical insights and practical implications for designing linguistic strategies employed by conversational agents.</p></div>","PeriodicalId":50541,"journal":{"name":"Electronic Commerce Research and Applications","volume":"65 ","pages":"Article 101398"},"PeriodicalIF":6.0,"publicationDate":"2024-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140621985","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

An empirical analysis of the impacts of live chat social interactions in live streaming commerce: A topic modeling approach 对实时聊天社交互动在实时流媒体商务中的影响进行实证分析：主题建模方法

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-04-12 DOI: 10.1016/j.elerap.2024.101397

Honglong Wang , Guoxin Li , Xiaodong Xie , Shaohui Wu

{"title":"An empirical analysis of the impacts of live chat social interactions in live streaming commerce: A topic modeling approach","authors":"Honglong Wang , Guoxin Li , Xiaodong Xie , Shaohui Wu","doi":"10.1016/j.elerap.2024.101397","DOIUrl":"https://doi.org/10.1016/j.elerap.2024.101397","url":null,"abstract":"<div><p>The popularity of live streaming is driving the emergence of a new business model, known as live streaming commerce (LSC). The live chat service serves as a key indicator of viewer engagement in LSC shows, differentiating LSC significantly from traditional e-commerce. In this paper, we collect a rich live streaming dataset and identify two categories of social interactions behind live chat: transaction-oriented and relationship-oriented. Broadcasters and viewers in the transaction-oriented category focus on products and transactions and tend to communicate with non-emotional words in live chats. In contrast, broadcasters and viewers might treat each other as friends and are more likely to post emotional words in the relationship-oriented category. Our econometric model shows a curvilinear association between relationship-oriented social interactions and viewer purchase behaviors. The empirical analysis indicates that to achieve higher sales, LSC broadcasters should make relationship-oriented social interactions in live chat account for 58.64% of the probabilities. We discuss the implications of heterogeneous social interaction strategies across different broadcasters.</p></div>","PeriodicalId":50541,"journal":{"name":"Electronic Commerce Research and Applications","volume":"65 ","pages":"Article 101397"},"PeriodicalIF":6.0,"publicationDate":"2024-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140551808","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The value of membership service sharing in the e-commerce marketplace 电子商务市场中会员服务共享的价值

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-04-10 DOI: 10.1016/j.elerap.2024.101391

Shanshan Wang , Junbin Wang

{"title":"The value of membership service sharing in the e-commerce marketplace","authors":"Shanshan Wang , Junbin Wang","doi":"10.1016/j.elerap.2024.101391","DOIUrl":"https://doi.org/10.1016/j.elerap.2024.101391","url":null,"abstract":"<div><p>Many firms have introduced membership programs as an important customer service initiative. However, little research has focused on how to enforce e-commerce retailing through membership service sharing. To explore the value of membership service sharing in e-commerce retailing, we build a game-theoretical model in which the brand decides whether to enable e-commerce retailing through online direct selling, and then all participants determine whether to engage in membership program sharing. Our findings show that in the case with a low consumer acceptance to the e-commerce channel, the brand will enter the downstream market if the entry cost and product cost are low, or the entry cost is low and the unit cost of the product is very high. One of the interesting findings is that the brand might fall into the encroachment trap when the product cost is moderate. Meanwhile, improving consumer acceptance of the e-commerce channel or the ratio of point exchange are effective ways to escape this trap. Moreover, when consumers are more willing to accept the e-commerce channel, the brand will adopt an e-commerce retailing strategy if the entry cost is low. Also surprisingly, our study shows that the brand would be better off from membership service sharing if the product cost is moderate, or very high, while the retailer would be worse off. Furthermore, when the unit cost of the product is moderate, membership program sharing has a remarkable impact on the brand’s retailing strategy. In addition, we also make some extensions to verify the robustness of the core model.</p></div>","PeriodicalId":50541,"journal":{"name":"Electronic Commerce Research and Applications","volume":"65 ","pages":"Article 101391"},"PeriodicalIF":6.0,"publicationDate":"2024-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140551807","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How do post content and poster characteristics affect the perceived usefulness of user-generated content? 帖子内容和发布者特征如何影响用户生成内容的有用性？

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-04-07 DOI: 10.1016/j.elerap.2024.101395

Jie She , Tao Zhang , Jianzhang Zhang , Qingqing Chang , Qun Chen , Weiguo Fan , Yong Li

引用次数: 0

Corrigendum to “The effects of social commerce environmental characteristics on customers’ purchase intentions: The chain mediating effect of customer-to-customer interaction and customer-perceived value” [Electron. Commerce Res. Appl. 48 (2021) 101073] 社会化商业环境特征对客户购买意愿的影响：顾客间互动和顾客感知价值的连锁中介效应"[《电子商务研究与应用》48 (2021) 101073] 的更正

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-04-05 DOI: 10.1016/j.elerap.2024.101394

Pu Liu, Mengqi Li, Dong Dai, Lingyun Guo

引用次数: 0