Electronic Commerce Research and Applications最新文献_第10页

Self-operation or Authorization? Decision structure of crowdfunding supply chains with IP derivative products 自营还是授权？知识产权衍生产品众筹供应链的决策结构

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-04-04 DOI: 10.1016/j.elerap.2024.101396

Yanhong Sun, Yanrong Chen, Xiaoxia Lin, Shuai Yan

{"title":"Self-operation or Authorization? Decision structure of crowdfunding supply chains with IP derivative products","authors":"Yanhong Sun, Yanrong Chen, Xiaoxia Lin, Shuai Yan","doi":"10.1016/j.elerap.2024.101396","DOIUrl":"https://doi.org/10.1016/j.elerap.2024.101396","url":null,"abstract":"<div><p>Reward-based crowdfunding has become a widely adopted financing mechanism in the creative economy, particularly for IP derivative products, resulting in a typical crowdfunding supply chain comprising an IP owner, a crowdfunding platform, and a manufacturer. Our study aims to build a theoretical model to explore the strategic issue regarding how to design the decision structure of crowdfunding supply chains with IP derivative products. Our analytic results reveal that when the product quality remains consistent across decision structures, the IP owner prefers the self-operation structure (i.e., structure <em>O</em>) if the quality level is either low or high; otherwise, the authorization structures are preferred. When the platform’s commission rate is relatively low, authorizing the manufacturer (i.e., structure <em>M</em>) outperforms authorizing the platform (i.e., structure <em>T</em>), which is counter-intuitive. However, structure <em>O</em> always achieves the highest funding amount and can lead to a tripartite win–win situation under certain conditions. When the quality level is determined endogenously by the creator, in addition to structure <em>O</em>, structure <em>T</em> can also achieve the highest funding target and lead to a tripartite win–win situation in some cases by regulating the quality level. Notably, due to the double marginalization effect, structure <em>M</em> always leads to a sub-optimal outcome for the manufacturer regardless of whether the quality is constant or endogenous.</p></div>","PeriodicalId":50541,"journal":{"name":"Electronic Commerce Research and Applications","volume":"65 ","pages":"Article 101396"},"PeriodicalIF":6.0,"publicationDate":"2024-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140551806","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Livestreaming as the next frontier of e-commerce: A bibliometric analysis and future research agenda 作为电子商务下一个前沿领域的直播：文献计量分析与未来研究议程

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-03-28 DOI: 10.1016/j.elerap.2024.101390

Xiaohui Bai , Eugene Cheng-Xi Aw , Garry Wei-Han Tan , Keng-Boon Ooi

{"title":"Livestreaming as the next frontier of e-commerce: A bibliometric analysis and future research agenda","authors":"Xiaohui Bai , Eugene Cheng-Xi Aw , Garry Wei-Han Tan , Keng-Boon Ooi","doi":"10.1016/j.elerap.2024.101390","DOIUrl":"https://doi.org/10.1016/j.elerap.2024.101390","url":null,"abstract":"<div><p>The prominence of livestreaming within the business sector has been on the rise, yielding a transformative impact on the retailing and service landscape. Livestreaming has evolved into an ever-interactive platform tailored for commerce purposes. This study systematically monitors the research dynamics revolving livestreaming by delineating the progression and diffusion of key topics, influential authors, and notable publications. Utilizing the Scopus and Web of Science databases, this study applied bibliometric techniques to extract insights concerning livestreaming research through (1) identifying countries, journals, authors, and publications making exceptional contributions, (2) examining co-citations and co-occurrence networks, (3) extracting prevalent keywords from previous studies, and (4) discerning thematic trends. The study identifies noteworthy gaps in the existing livestreaming literature, encompassing areas such as cross-cultural studies, differentiation of products across various livestreaming platforms, post-adoption behavior, dark sides of livestreaming, and issues related to intellectual property. Subsequently, the study puts forth a cohesive future research agenda addressing these identified gaps.</p></div>","PeriodicalId":50541,"journal":{"name":"Electronic Commerce Research and Applications","volume":"65 ","pages":"Article 101390"},"PeriodicalIF":6.0,"publicationDate":"2024-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140328206","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Utility and hedonic perception- Customers’ intention towards using of QR codes in mobile payment of Generation Y and Generation Z 实用性和享乐主义感知--Y 代和 Z 代顾客在移动支付中使用二维码的意向

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-03-27 DOI: 10.1016/j.elerap.2024.101389

Syed Shah Alam , Saif Ahmed , Husam Ahmad Kokash , Md. Shahed Mahmud , Sadia Zafrin Sharnali

{"title":"Utility and hedonic perception- Customers’ intention towards using of QR codes in mobile payment of Generation Y and Generation Z","authors":"Syed Shah Alam , Saif Ahmed , Husam Ahmad Kokash , Md. Shahed Mahmud , Sadia Zafrin Sharnali","doi":"10.1016/j.elerap.2024.101389","DOIUrl":"10.1016/j.elerap.2024.101389","url":null,"abstract":"<div><p>This research endeavors to decipher the complex interplay of Generation Y and Z's perceptions of effort, performance, social norms, usefulness, and hedonics, and how these factors influence their adoption of QR codes for mobile money transactions. This qualitative study focused on Generation Y and Z mobile payment users in Bangladesh, employing Google Forms as a tool for data collection and an objective sampling strategy to distribute questionnaires. The data collected from 300 valid responses was meticulously analyzed using structured equation modeling (SEM), grounded in the theoretical framework provided by the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Stimulus-Organism-Response (SOR) theories. The findings of the research underscore the significant influence of effort expectation, performance expectations, and subjective norms on users' utilitarian perspective and satisfaction with QR payment technology, thereby highlighting their critical role in fostering its wider acceptance. The insights gleaned from this research shed light on the determinants influencing users' propensity to adopt QR payment technology. These insights could be instrumental for service providers in customizing their offerings to cater more effectively to their customers' needs and preferences. This research, with its significant contributions to literature and a robust methodology, sets a benchmark for similar future studies in this domain.</p></div>","PeriodicalId":50541,"journal":{"name":"Electronic Commerce Research and Applications","volume":"65 ","pages":"Article 101389"},"PeriodicalIF":6.0,"publicationDate":"2024-03-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140403538","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Blockchain solutions with consensus algorithms and immediate finality: Toward Panopticon-style monitoring to enhance anti-money laundering 具有共识算法和即时终结性的区块链解决方案：实现 "看守所 "式监控，加强反洗钱工作

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-03-21 DOI: 10.1016/j.elerap.2024.101386

Thomas Vinther Daugaard , Jakob Bisgaard Jensen , Robert J. Kauffman , Kwansoo Kim

{"title":"Blockchain solutions with consensus algorithms and immediate finality: Toward Panopticon-style monitoring to enhance anti-money laundering","authors":"Thomas Vinther Daugaard , Jakob Bisgaard Jensen , Robert J. Kauffman , Kwansoo Kim","doi":"10.1016/j.elerap.2024.101386","DOIUrl":"10.1016/j.elerap.2024.101386","url":null,"abstract":"<div><p>Banks can reduce resources spent on anti-money laundering (AML) compliance with blockchain-based transaction infrastructure. We consider AML compliance as a superset of know-your-customer (KYC) and transaction monitoring capabilities. We carried out this research with Danske Bank and Concordium, using internal documents and interviews that served as empirical data. We show how storing digital representations of verified IDs with a blockchain can automate tasks and reduce redundant verification in KYC onboarding. Blockchain transparency also improves identifying counterparties, determining funds sources, and creating alerts in transaction monitoring. These reduce time and labor costs for AML compliance, which may lead to smaller banks. When more banks commit to layer-1 blockchain technology, the benefits of blockchain-based AML will increase. We carried out this theory-based qualitative research and encourage ECRA readers to recognize that the emerging technology innovations we study in this article have not yet been widely adopted and implemented by financial services firms. We also include a theoretical model with study hypotheses to make the main constructs that we investigate easily understood by non-technical ECRA readers. The findings we have developed are consistent with early-stage exploration in our research context and are intended to encourage more well-developed empirical results as the passage of time permits such work to be undertaken.</p></div>","PeriodicalId":50541,"journal":{"name":"Electronic Commerce Research and Applications","volume":"65 ","pages":"Article 101386"},"PeriodicalIF":6.0,"publicationDate":"2024-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S1567422324000310/pdfft?md5=b6c4e73780ec260b83828393d1216257&pid=1-s2.0-S1567422324000310-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140273124","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How to acquire customer loyalty in online retailing industry? An empirical study from service recovery perspective 在线零售业如何获得客户忠诚度？从服务恢复角度的实证研究

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-03-20 DOI: 10.1016/j.elerap.2024.101385

Xiaodong Zhu , Zhi Lu , Gang (Henry) Wu , Hongli Tian

引用次数: 0

Unlocking the impact of brand engagement in the metaverse on Real-World purchase intentions: Analyzing Pre-Adoption behavior in a futuristic technology platform 揭示元世界中品牌参与对现实世界购买意向的影响：分析未来技术平台中的预采用行为

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-03-19 DOI: 10.1016/j.elerap.2024.101381

Ruchi Payal , Nitika Sharma , Yogesh K. Dwivedi

{"title":"Unlocking the impact of brand engagement in the metaverse on Real-World purchase intentions: Analyzing Pre-Adoption behavior in a futuristic technology platform","authors":"Ruchi Payal , Nitika Sharma , Yogesh K. Dwivedi","doi":"10.1016/j.elerap.2024.101381","DOIUrl":"10.1016/j.elerap.2024.101381","url":null,"abstract":"<div><p>We propose metaverse as a medium for customer brand active engagement and for stimulating the purchase intentions towards a brand in real world. The participants recruited for the study were Gen Z respondents who are the main adopters of metaverse. ‘Nikeland’ in Roblox (one of the successful early versions of metaverse) was chosen as the experiential space for the participants. The results indicated that the new age consumers are looking forward to metaverse as futuristic technology platform and reported that interactivity (user active control, two-way communication, synchronicity) in the metaverse world positively impacts the consumers’ experience of brand trust, brand knowledge and brand attachment which in turn impact the brand active engagement leading to ‘<em>consumer purchase intention of the product experienced in metaverse’</em> in the real world. The marketers and advertisers can engage customers in metaverse through initiatives like Digital bill boards, NFTs, virtual events, virtual tours, virtual avatars and virtual stores.</p></div>","PeriodicalId":50541,"journal":{"name":"Electronic Commerce Research and Applications","volume":"65 ","pages":"Article 101381"},"PeriodicalIF":6.0,"publicationDate":"2024-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S1567422324000267/pdfft?md5=1fb2a245a2cd09822194cd6548a6faa1&pid=1-s2.0-S1567422324000267-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140282805","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Exploring online celebrities and reviews simultaneously- the role of their consistency in different product types 同时探索网络名人和评论--它们在不同产品类型中的一致性作用

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-03-19 DOI: 10.1016/j.elerap.2024.101384

Ying Sun , Difei Wu , Yang Yang , Haonan He

{"title":"Exploring online celebrities and reviews simultaneously- the role of their consistency in different product types","authors":"Ying Sun , Difei Wu , Yang Yang , Haonan He","doi":"10.1016/j.elerap.2024.101384","DOIUrl":"https://doi.org/10.1016/j.elerap.2024.101384","url":null,"abstract":"<div><p>In the face of the increasing influence of online celebrity live streaming and online consumer reviews in present e-commerce environment, the purpose of this paper is to examine how online celebrities’ information source characteristics and review helpfulness affect online consumers' perceived value and purchase intentions. Besides, we try to explore the impact of consistency and product type on consumers. Based on the SOR model, two studies were conducted to achieve these goals. Study 1 collects data by means of a questionnaire and conducts structural equation modeling. The empirical results of 491 questionnaires indicate that credibility, professionalism, and attraction of online celebrities and content, quality, and popularity of review helpfulness positively affect perceived value. Perceived value, in turn, influences purchase intention. Study 2 introduced the concept of consistency and designed a 2 × 2 scenario test with it and product type. The results of 356 questionnaires showed that consistency promotes consumers' purchase intention, with perceived value mediating and product type moderating the effect. The findings have important implications for the development of e-commerce and provide some additions to research in this area.</p></div>","PeriodicalId":50541,"journal":{"name":"Electronic Commerce Research and Applications","volume":"65 ","pages":"Article 101384"},"PeriodicalIF":6.0,"publicationDate":"2024-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140180304","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Users’ processing of online marketplace listings for high and low involvement goods 用户对网上商城高参与度和低参与度商品列表的处理情况

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-03-18 DOI: 10.1016/j.elerap.2024.101382

Matthew Gorton , Ewelina Marek-Andrzejewska , Gu Pang , Witold Andrzejewski , Yong Lin

{"title":"Users’ processing of online marketplace listings for high and low involvement goods","authors":"Matthew Gorton , Ewelina Marek-Andrzejewska , Gu Pang , Witold Andrzejewski , Yong Lin","doi":"10.1016/j.elerap.2024.101382","DOIUrl":"https://doi.org/10.1016/j.elerap.2024.101382","url":null,"abstract":"<div><h3>Purpose</h3><p>To understand how users of online marketplaces process market signals in their decision making and whether this depends on if the good is of high or low involvement.</p></div><div><h3>Design/methodology/approach</h3><p>The paper employs a mixed methods approach. Study 1 draws on an analysis of interviews with online marketplace users using hypothetical eBay purchases as stimuli, understanding how users conceptualize specific market signals and whether their importance varies depending on the type of purchase (high versus low involvement good). Study 2 tests hypotheses derived from signaling theory, using an eye tracking experiment.</p></div><div><h3>Findings</h3><p>Price and photographs act as “fast and frugal” signals for inclusion in consideration sets for low involvement purchases, but consumers deem them insufficient for high involvement purchases where high-cost signals that help establish seller credibility are far more salient. Users pay relatively greater attention to costly market signals, which are beyond sellers’ direct control, for high involvement goods.</p></div><div><h3>Practical implications</h3><p>The paper offers insights for sellers regarding the presentation of quality cues and strategies online marketplaces can employ to reduce information asymmetry.</p></div><div><h3>Originality/value</h3><p>Drawing on and extending signaling theory, the paper introduces and confirms hypotheses for understanding users’ attention to market signals when making purchase decisions on online marketplaces. It identifies how the degree of involvement of a product affects the processing of market signals.</p></div>","PeriodicalId":50541,"journal":{"name":"Electronic Commerce Research and Applications","volume":"65 ","pages":"Article 101382"},"PeriodicalIF":6.0,"publicationDate":"2024-03-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S1567422324000279/pdfft?md5=b1f2cf9a05bfd2f4fa5565b25eacda81&pid=1-s2.0-S1567422324000279-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140180305","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Understanding virtual agents’ service quality in the context of customer service: A fit-viability perspective 从客户服务的角度理解虚拟代理的服务质量：适合性-可行性视角

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-03-17 DOI: 10.1016/j.elerap.2024.101380

Yanping Zhang , Changyong Liang , Xiaodong Li

{"title":"Understanding virtual agents’ service quality in the context of customer service: A fit-viability perspective","authors":"Yanping Zhang , Changyong Liang , Xiaodong Li","doi":"10.1016/j.elerap.2024.101380","DOIUrl":"https://doi.org/10.1016/j.elerap.2024.101380","url":null,"abstract":"<div><p>Virtual agents, a prevalent application of artificial intelligence, significantly enhance e-commerce customer service (i.e., online interactions that address customers’ concerns). This creates an innovative service model aiming to meet diverse customer demands and create value for enterprises. However, understanding the factors driving the performance of virtual agents, especially in terms of service quality, remains a gap. Expanding the fit-viability model (FVM), this study investigates the drivers and mechanisms influencing virtual agents’ service quality, considering the matching of technology, service scenarios, and individual readiness. Surveying 399 respondents experienced in virtual agent service within e-commerce, the findings reveal that personalization negatively impacts response speed but positively influences response accuracy. Technology readiness positively affects convenience and accessibility. Overall, service quality is positively influenced by response speed, response accuracy, convenience, and accessibility. This study extends the fit-viability model to virtual agent service literature, providing practitioners with a fresh perspective to enhance e-commerce customer service.</p></div>","PeriodicalId":50541,"journal":{"name":"Electronic Commerce Research and Applications","volume":"65 ","pages":"Article 101380"},"PeriodicalIF":6.0,"publicationDate":"2024-03-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140180303","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The impact of ICT and e-commerce on employment in Colombia 信息与传播技术和电子商务对哥伦比亚就业的影响

IF 6 3区管理学

Electronic Commerce Research and Applications Pub Date : 2024-03-08 DOI: 10.1016/j.elerap.2024.101378

Manuel Pérez Trujillo , Andrés Aleán–Romero

{"title":"The impact of ICT and e-commerce on employment in Colombia","authors":"Manuel Pérez Trujillo , Andrés Aleán–Romero","doi":"10.1016/j.elerap.2024.101378","DOIUrl":"10.1016/j.elerap.2024.101378","url":null,"abstract":"<div><p>This study presents new empirical evidence regarding the impact of e-commerce adoption on employment in Colombia, a developing economy. We use firm-level data from the Annual Manufacturing Survey between 2013 and 2018 and differentiate the workforce by skill level and type of contract. We also use multiple correspondence analysis (MCA) to construct a parsimonious set of instrumental variables to account for the endogeneity of e-commerce. Our main finding is that an increase of 1% in the degree of e-commerce penetration increases demand for skilled workers by 0.2% and does not have a negative impact in the demand for unskilled workers. We then delve deep into the evidence and test for complementarity or substitution between skilled labor and ICT capital related to e-commerce implementation by employing a new and specific theoretical framework, which is empirically assessed. Our results confirm that highly skilled workers benefit the most from the introduction of e-commerce and its associated ICTs into a company, exhibiting a high degree of complementarity compared to unskilled workers. Thus, our findings support the hypothesis that ICT utilization and e-commerce adoption lead to labor substitution, particularly for low skill workers. This study recommends that policymakers invest in skill development to meet e-commerce demands, focusing on both upskilling workers to enhance digital literacy and implementing targeted support programs for a smooth transition to the digital economy across all skill levels.</p></div>","PeriodicalId":50541,"journal":{"name":"Electronic Commerce Research and Applications","volume":"65 ","pages":"Article 101378"},"PeriodicalIF":6.0,"publicationDate":"2024-03-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140105675","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0