Xusen Cheng , Xiaowen Huang , Bo Yang , Shan Chen , Yijun Yan
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引用次数: 0
Abstract
The rise of the sharing economy has transformed traditional housing rental practices, with short-term rental (STR) emerging as a successful model in the accommodation sector. However, information asymmetry and trust issues pose significant challenges within STR platforms, emphasizing the importance of improving user stickiness. This study utilizes a two-stage, multi-method approach to validate the dimensions of perceived justice among guests in STR settings and their impact on user stickiness. The results demonstrate that guests’ perceptions of justice are primarily influenced by dimensions such as distributive, interpersonal, informational, and procedural justice, which in turn positively affect platform stickiness through the mediation of trust and relationship commitment. These findings offer valuable insights for addressing justice concerns and enhancing user stickiness in the STR landscape.
期刊介绍：
Electronic Commerce Research and Applications aims to create and disseminate enduring knowledge for the fast-changing e-commerce environment. A major dilemma in e-commerce research is how to achieve a balance between the currency and the life span of knowledge.
Electronic Commerce Research and Applications will contribute to the establishment of a research community to create the knowledge, technology, theory, and applications for the development of electronic commerce. This is targeted at the intersection of technological potential and business aims.
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