{"title":"Reframed image congruence: Insights from attractions","authors":"Eunji Lee , Chulmo Koo","doi":"10.1016/j.annals.2025.104064","DOIUrl":"10.1016/j.annals.2025.104064","url":null,"abstract":"<div><div>While prior studies on destination image congruence have mainly focused on the tourist–supplier perspective and assumed linear effects, this study extends the scope by incorporating inter-tourist alignment and examining its asymmetric influence on tourists' emotional evaluations. Tourist reviews and promotional messages from TripAdvisor were analyzed using a pretrained transformer model to compute semantic similarity across diverse tourist attractions. Regression models tested the nonlinear effects of both congruence types. The results show an inverted U-shaped relationship for tourist–supplier congruence and a consistently positive convex relationship for inter-tourist congruence. The effect of inter-tourist congruence is further strengthened by review recency. The study provides practical implications for strategically managing user-generated content and optimizing destination marketing strategies.</div></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":"116 ","pages":"Article 104064"},"PeriodicalIF":7.8,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145520941","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Madalyn A. Scerri , Anita Manfreda , Rajka Presbury , Andrea Comastri
{"title":"Inclusive social innovation for hospitality employment","authors":"Madalyn A. Scerri , Anita Manfreda , Rajka Presbury , Andrea Comastri","doi":"10.1016/j.annals.2025.104068","DOIUrl":"10.1016/j.annals.2025.104068","url":null,"abstract":"<div><div>This study advances theoretical understanding of social innovation in tourism and hospitality by conceptualising inclusive social innovation as a dynamic, embedded process. Drawing on 23 multi-stakeholder interviews and participatory observations within a disability-inclusive social enterprise employing people with disability, Hotel Etico, the study applies embeddedness as a theoretical lens to examine how inclusive social innovation is initiated and sustained for equitable and inclusive distribution of social value. Findings identify six mechanisms and four pathways through which actors co-create inclusive social value. By theorising embeddedness as processual and multi-dimensional, this research extends current frameworks of social innovation and offers a novel perspective on how inclusive social innovation can be embedded in hospitality social enterprise to drive systemic change.</div></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":"116 ","pages":"Article 104068"},"PeriodicalIF":7.8,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145570321","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hanyuan Zhang , Ying Liu , Xinyang Liu , Anyu Liu , Vera Shanshan Lin
{"title":"Forecasting Chinese outbound tourism recovery: A Triple-layer forecast combination framework","authors":"Hanyuan Zhang , Ying Liu , Xinyang Liu , Anyu Liu , Vera Shanshan Lin","doi":"10.1016/j.annals.2025.104079","DOIUrl":"10.1016/j.annals.2025.104079","url":null,"abstract":"<div><div>Forecast combinations became particularly significant in the post-pandemic era due to heightened uncertainty. This study introduces a Triple-layer Forecast Combination Framework to predict Chinese outbound tourism recovery from August 2023 to July 2024 across 20 destinations. The framework integrates baseline quantitative models, expert-based model selection, and real-time judgmental adjustments to enhance forecast accuracy in post-crisis contexts. Results show Chinese visitor arrivals rebounding, on average, to 80% of July 2019 levels by mid-2024, with East and Southeast Asia—particularly Hong Kong SAR, Macao SAR, and Thailand—recovering faster than long-haul markets such as Hawaii, Canada, and the Czech Republic. By combining statistical rigor with contextual insight, the framework supports replicable, adaptive forecasting under uncertainty for tourism recovery planning.</div></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":"116 ","pages":"Article 104079"},"PeriodicalIF":7.8,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145684261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How stakeholder co-creation reshaped EU tourism policy: The long-term legacy of the 2020 European Tourism Convention","authors":"Xavier Font , Ramunė Genzbigelytė-Venturi","doi":"10.1016/j.annals.2025.104113","DOIUrl":"10.1016/j.annals.2025.104113","url":null,"abstract":"<div><div>This impact research note examines how the 2020 European Tourism Convention became a turning point in EU tourism policy. Convened during the COVID-19 crisis and informed by an academic-led structured consultation using appreciative inquiry and materiality assessment, the Convention produced stakeholder-endorsed priorities aligned with the EU's green, digital and resilience transitions. These priorities formed the foundations for the Transition Pathway for Tourism, shaped the Council-endorsed European Agenda for Tourism 2030, and guided investment alignment through the Recovery and Resilience Facility, cohesion policy and the Pact for Skills. The Convention also catalysed a shift toward transition-oriented governance, multi-annual work plans and cross-DG coordination. As preparations begin for the new EU Strategy for Sustainable Tourism, its influence remains evident across the tourism policy ecosystem.</div></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":"116 ","pages":"Article 104113"},"PeriodicalIF":7.8,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145839387","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Effects of consumption emotions on memory: A case of hotel reservation","authors":"Ping Feng , Jingqiang Wang , Dan Li , Mimi Li","doi":"10.1016/j.annals.2025.104063","DOIUrl":"10.1016/j.annals.2025.104063","url":null,"abstract":"<div><div>A better understanding of how consumption emotions influence memories is critical for tourism practitioners to promote tourists' actions. This study, featuring a neuroscience approach (event-related potentials), examines the impacts of consumption emotions (positive vs. negative vs. neutral) on memory (implicit vs. explicit) in two hotel contexts (luxury vs. budget). Results show that consumption emotional stimuli have a greater enhancement effect on implicit and explicit memory than neutral stimuli, reflected by a smaller N400 and a larger P600 amplitude. In addition, hotel contexts interact with consumption emotions: positive emotions have a greater enhancement effect on implicit memory while negative emotions on explicit memory. These outcomes apply to luxury hotels but not to budget hotels, offering insightful theoretical and managerial implications.</div></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":"116 ","pages":"Article 104063"},"PeriodicalIF":7.8,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145570324","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Dorine von Briel , Astrid D.A.M. Kemperman , Sara Dolnicar
{"title":"The value of unsustainable hotel services to guests: Evidence from a discrete choice experiment","authors":"Dorine von Briel , Astrid D.A.M. Kemperman , Sara Dolnicar","doi":"10.1016/j.annals.2025.104073","DOIUrl":"10.1016/j.annals.2025.104073","url":null,"abstract":"<div><div>Hotels routinely provide room services beyond their core accommodation functions. Their value to guests remains uncertain. Some hotel services are environmentally unsustainable but not essential to the core function of accommodation. This study uses a discrete choice experiment (<em>n</em> = 785) to determine how important such services are to tourists. We classify hotel services into essential but environmentally unsustainable (<em>air conditioning control</em>), non-essential and unsustainable services with negligible value (<em>single-use items</em>), and unsustainable services with differences in importance across market segments (<em>daily towel change</em>, <em>minibar</em>, <em>vacuum cleaning</em>). Findings provide guidance for configuring hotel service packages that can deliver a triple benefit: reduced cost for providers and potentially guests, an optimised room design, and lower emissions.</div></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":"116 ","pages":"Article 104073"},"PeriodicalIF":7.8,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145684179","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Haiming Hang , Zhifeng Chen , Weisha Wang , Lukman Aroean
{"title":"Crisis communication and (unintended) impact on policy","authors":"Haiming Hang , Zhifeng Chen , Weisha Wang , Lukman Aroean","doi":"10.1016/j.annals.2025.104109","DOIUrl":"10.1016/j.annals.2025.104109","url":null,"abstract":"","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":"116 ","pages":"Article 104109"},"PeriodicalIF":7.8,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145839386","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Communitas, fluidunitas and healing at a post-secular pilgrimage tourism site","authors":"Peiling Zhou , Ke Wang","doi":"10.1016/j.annals.2025.104105","DOIUrl":"10.1016/j.annals.2025.104105","url":null,"abstract":"<div><div>A global post-secular trend has led to more diverse pilgrimage practices in modern tourism. This has offered fresh insight into the theoretical dialogue between two widely discussed theories of healing in pilgrimage that are rarely explored together: therapeutic assemblage and <em>communitas</em>. Drawing on fieldwork at the Prince Temple in Southwest China, a shared site for both folk Buddhist and anime pilgrims, this study examines how spiritual diversity shapes the therapeutic process at pilgrimage tourism shrines. It conceptualizes <em>fluidunitas</em>—a dynamic, affectively diverse mode of interfaith connection—as an alternative mode for healing that emerges in the absence of inter-group <em>communitas</em> within post-secular pilgrimage sites. This reveals how spiritual coexistence, collective experience, and co-healing unfold in increasingly diverse and fluid religious landscapes.</div></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":"116 ","pages":"Article 104105"},"PeriodicalIF":7.8,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145789616","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Post-pandemic tourism forecasting with ensemble RNN","authors":"Zhi Qin Tan , Yunpeng Li","doi":"10.1016/j.annals.2025.104099","DOIUrl":"10.1016/j.annals.2025.104099","url":null,"abstract":"<div><div>Tourism forecasting plays a critical role in the tourism industry, enabling strategic planning for diverse stakeholders. However, it is a challenging task influenced by numerous factors. This study investigates the development of automated, data-driven approaches, by introducing an ensemble model that combines two forecasting methods of recurrent neural networks. It integrates COVID-19-related explanatory variables and automatically learns the spatial relationship across destinations. The model outperformed benchmark methods in forecasting China's outbound tourism to twenty destinations before and during COVID-19, using data from 1989 to 2022. Subsequently, our approach achieved 1.4723 mean absolute scaled error and third runner-up for the Point Forecasting Track in Tourism Forecasting Competition amid COVID-19 Round II, for the forecast period between August 2023 and July 2024.</div></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":"116 ","pages":"Article 104099"},"PeriodicalIF":7.8,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145789622","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Jingrui Li , Weihong Xie , Jianzhou Wang , Jialu Gao , Linyue Zhang , Jiyang Wang , Shoujiang Li
{"title":"Forecasting tourism recovery with multifactor insights – A case of post-pandemic Chinese outbound tourism","authors":"Jingrui Li , Weihong Xie , Jianzhou Wang , Jialu Gao , Linyue Zhang , Jiyang Wang , Shoujiang Li","doi":"10.1016/j.annals.2025.104089","DOIUrl":"10.1016/j.annals.2025.104089","url":null,"abstract":"<div><div>Given the suddenness and unpredictability of “Black Swan” events causing severe fluctuations in tourism, it is crucial to accurately predict tourist arrivals. This study developed a method combining multifactor modeling to solve this challenge. Because of the complex factors affecting tourism such as economy, policy, and behavioral preferences, particularly pandemics, an innovative tourism recovery coefficient was formulated. Furthermore, a combined prediction framework was built considering correlations and changes by screening variables and models. Empirical results revealed that this work considered systematic analysis and dynamic prediction of the influencing factors of tourism demand and improved the prediction accuracy. It provided policymakers with a flexible tool for predicting tourism, highlighting the importance of integrating variables and adjustment mechanisms in post-crisis tourism forecasting.</div></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":"116 ","pages":"Article 104089"},"PeriodicalIF":7.8,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145789623","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}