Journal of Retailing and Consumer Services最新文献_第4页

Examining product quality and competitiveness via online reviews: An integrated approach of importance performance competitor analysis and Kano model 通过在线评论检验产品质量和竞争力：重要绩效竞争对手分析和卡诺模型的综合方法

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-10-23 DOI: 10.1016/j.jretconser.2024.104135

Su-Ah Kim, Sohyun Park, Minjung Kwak, Changmuk Kang

{"title":"Examining product quality and competitiveness via online reviews: An integrated approach of importance performance competitor analysis and Kano model","authors":"Su-Ah Kim, Sohyun Park, Minjung Kwak, Changmuk Kang","doi":"10.1016/j.jretconser.2024.104135","DOIUrl":"10.1016/j.jretconser.2024.104135","url":null,"abstract":"<div><div>Understanding and enhancing product quality and competitiveness are vital in today's market. By leveraging the significant potential of online reviews for market-wide consumer research and strategic quality enhancement, this study introduces a novel review analytics approach that combines Importance Performance Competitor Analysis (IPCA) with the Kano model to evaluate and improve product attributes. The proposed Kano-Weighted IPCA (KWIPCA) framework assesses the importance and performance of product attributes by independently weighting positive and negative reviews according to the principles of the Kano model, while also considering multiple competitors in the market. The final output is a user-friendly, four-quadrant matrix that provides comprehensive insights into the market importance of attributes, their relative achievement, and competitors' performance distribution. This KWIPCA matrix enables the evaluation of a product's strengths and weaknesses relative to competitors, identification of critical areas needing immediate improvement, and offers strategic guidance for enhancing overall customer satisfaction. To demonstrate and validate the KWIPCA framework, a case study was conducted using 8567 reviews of 22 five-star hotels in Seoul, South Korea. The results confirm the KWIPCA's effectiveness in providing actionable insights and competitive benchmarking.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"82 ","pages":"Article 104135"},"PeriodicalIF":11.0,"publicationDate":"2024-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142540300","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Consumer preferences for the visual presentation of non-fungible tokens (NFTs) of luxury products: The role of perceived authenticity 消费者对奢侈品非可食用代币（NFTs）视觉展示的偏好：感知真实性的作用

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-10-22 DOI: 10.1016/j.jretconser.2024.104131

Jungkeun Kim , Areum Cho , Daniel Chaein Lee , Jooyoung Park , Aekyoung Kim , Jihoon Jhang , Changju Kim

{"title":"Consumer preferences for the visual presentation of non-fungible tokens (NFTs) of luxury products: The role of perceived authenticity","authors":"Jungkeun Kim , Areum Cho , Daniel Chaein Lee , Jooyoung Park , Aekyoung Kim , Jihoon Jhang , Changju Kim","doi":"10.1016/j.jretconser.2024.104131","DOIUrl":"10.1016/j.jretconser.2024.104131","url":null,"abstract":"<div><div>Non-fungible tokens (NFTs) are increasingly used to safeguard luxury products from counterfeits. Despite their increasing adoption, limited research has investigated how brands should communicate the use of NFTs—a novel and complex concept for consumers to comprehend—to maximize their benefits. This research aims to examine this gap by highlighting that the ease of visualization is critical for effective communication. Study 1A demonstrated that consumers prefer a visualized NFT to a non-visualized one for authenticating a luxury product. Study 1B further demonstrated that consumers place greater trust in a visualized NFT and are willing to pay higher prices for luxury products that utilize it. Study 2 demonstrated that consumers have more favorable attitudes toward a luxury product that features an easy-to-visualize NFT than those with a difficult-to-visualize NFT and that perceived authenticity mediates this effect. Finally, Study 3 demonstrated that the positive impacts of easy-to-visualize NFT cues were more significant for luxury than non-luxury products. Subsequently, this study suggests an effective communication strategy for NFT use and provides managerial implications for luxury brands aiming to maximize the benefits of using NFTs.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"82 ","pages":"Article 104131"},"PeriodicalIF":11.0,"publicationDate":"2024-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142540299","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Predicting household food waste behavior: Bringing food literacy and purchasing power into the theory of planned behavior 预测家庭浪费食物行为：将食品知识和购买力纳入计划行为理论

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-10-22 DOI: 10.1016/j.jretconser.2024.104119

Rasool Lavaei Adaryani , Mojtaba Palouj , Hesamedin Gholami , Ali Akbar Baghestany , Milad Joodi Damirchi , Mohsen Dadar , Naser Seifollahi

{"title":"Predicting household food waste behavior: Bringing food literacy and purchasing power into the theory of planned behavior","authors":"Rasool Lavaei Adaryani , Mojtaba Palouj , Hesamedin Gholami , Ali Akbar Baghestany , Milad Joodi Damirchi , Mohsen Dadar , Naser Seifollahi","doi":"10.1016/j.jretconser.2024.104119","DOIUrl":"10.1016/j.jretconser.2024.104119","url":null,"abstract":"<div><div>In today's world, food waste has become a growing concern, mainly due to the behavior of consumers or actors, which poses a serious dilemma for a sustainable food supply. Prior research on food waste management has shed light on a few predictors of food waste behavior (FWB), mainly with a socio-cognitive lens. Thus, this empirical research seeks to explore household food waste determinants in Tehran city, Iran, from a more comprehensive perspective. To this end, food expenditure, purchasing power, food literacy, technical opportunities, awareness of consequences, and economic initiatives are integrated into the theory of planned behavior. Totally, 349 Iranian women, responsible for food preparation from purchasing to disposal in the family, were surveyed. The model developed in this research was tested employing partial least squares structural equation modeling (PLS-SEM). Our study reveals that being aware of the moral consequences (AMCs) is the most influential factor in predicting FWB. The findings show that, except for subjective norms, other main constructs of TPB, namely perceived behavioral control and attitude, considerably affect the behavioral intention to reduce food waste. Our study confirms that households with higher purchasing power are more likely to avoid food waste than those who spend more on food. Our findings suggest that food literacy and technical opportunities play a positive role in reducing food waste. Finally, households that receive economic initiatives are more likely to discard food.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"82 ","pages":"Article 104119"},"PeriodicalIF":11.0,"publicationDate":"2024-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142540302","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

When the recipe is more important than the ingredients, understanding factors affecting customer loyalty in unmanned convenience store using fsQCA 当配方比配料更重要时，利用 fsQCA 理解影响无人便利店顾客忠诚度的因素

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-10-22 DOI: 10.1016/j.jretconser.2024.104117

Abdullah Alshehri

{"title":"When the recipe is more important than the ingredients, understanding factors affecting customer loyalty in unmanned convenience store using fsQCA","authors":"Abdullah Alshehri","doi":"10.1016/j.jretconser.2024.104117","DOIUrl":"10.1016/j.jretconser.2024.104117","url":null,"abstract":"<div><div>This research explores the role of service innovation, quality of information systems, and trust-based privacy protection in building customer loyalty. Based on information systems success model and the service innovation perspective, this study developed an integrated model that explains these relationships in unmanned convenience store. Data were collected from 603 consumers in China to test the proposed hypotheses. Fuzzy-set Qualitative Comparative Analysis (fsQCA) was utilised to analyse the collected data. The findings indicate that service innovation (i.e., product innovation, process innovation, marketing innovation, and organisational innovation), quality of information systems (i.e., “service quality, system quality, and information quality”), and trust-based privacy protection are key drivers of customer loyalty. The findings indicate that customer loyalty is significantly influenced by service quality, information quality, product innovation, marketing innovation, and trust. Trust is necessary but insufficient factor in developing customer loyalty, whereas service quality and marketing innovation are both necessary and sufficient for establishing customer loyalty. This research provides managers and scholars with meaningful implications for theory and practice.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"82 ","pages":"Article 104117"},"PeriodicalIF":11.0,"publicationDate":"2024-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142540303","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The influence of consumer ethnocentrism and cosmopolitanism on purchase intentions of Chinese pre-made dishes 消费者的民族中心主义和世界主义对中式预制菜肴购买意愿的影响

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-10-20 DOI: 10.1016/j.jretconser.2024.104132

Xiaoxi Lin , Yanling Xiong , Yiqin Wang , Huajun Tang , Xiaowei Wen

{"title":"The influence of consumer ethnocentrism and cosmopolitanism on purchase intentions of Chinese pre-made dishes","authors":"Xiaoxi Lin , Yanling Xiong , Yiqin Wang , Huajun Tang , Xiaowei Wen","doi":"10.1016/j.jretconser.2024.104132","DOIUrl":"10.1016/j.jretconser.2024.104132","url":null,"abstract":"<div><div>With the flourishing development of domestic and international market potential for pre-made dishes (PMDs), an increasing number of PMD enterprises are redirecting their focus towards foreign markets, particularly within the Regional Comprehensive Economic Partnership (RCEP) member countries. This study aims to analyze the intentions of overseas Chinese consumers to consume Chinese PMDs by employing structural equation modeling (SEM) within the framework of the theory of planned behavior, utilizing a sample of 594 overseas Chinese people residing in RCEP member countries. The findings reveal that home ethnocentrism and cosmopolitanism positively influence their purchase intentions, whereas host ethnocentrism exerts a negative influence. Subjective norms, attitude, and perceived behavioral control mediated these relationships, with food quality moderating the mediating pathways. These insights contribute to a deeper understanding of purchase intentions and their underlying mechanisms within overseas Chinese people, providing valuable guidance for Chinese PMD enterprises regarding their strategic expansion into international markets. Furthermore, this study offers important insights for enterprises from other countries engaged in food export, facilitating their penetration into global markets.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"82 ","pages":"Article 104132"},"PeriodicalIF":11.0,"publicationDate":"2024-10-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142540298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Social order or social justice? The relationship of political ideology with consumer preferences for Corporate Social Responsibility 社会秩序还是社会正义？政治意识形态与消费者对企业社会责任偏好的关系

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-10-19 DOI: 10.1016/j.jretconser.2024.104128

Antonios Tiganis , Polymeros Chrysochou , Panagiotis Mitkidis , Athanasios Krystallis

引用次数: 0

Drivers of strategic green marketing orientation: An SME owner-manager perspective 绿色营销战略导向的驱动因素：中小企业所有者-管理者视角

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-10-19 DOI: 10.1016/j.jretconser.2024.104130

Lay Peng Tan , Riza Casidy , Denni Arli

引用次数: 0

Musical attributes, cultural dimensions, social media: Insights for marketing music to consumers 音乐属性、文化维度、社交媒体：向消费者推销音乐的启示

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-10-18 DOI: 10.1016/j.jretconser.2024.104103

Tridib Bandyopadhyay, Amy B. Woszczynski, Dale Crowell

引用次数: 0

Predicting retail customers' distress in the finance industry: An early warning system approach 预测金融业零售客户的困境：预警系统方法

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-10-16 DOI: 10.1016/j.jretconser.2024.104101

Jaap Beltman, Marcos R. Machado, Joerg R. Osterrieder

{"title":"Predicting retail customers' distress in the finance industry: An early warning system approach","authors":"Jaap Beltman, Marcos R. Machado, Joerg R. Osterrieder","doi":"10.1016/j.jretconser.2024.104101","DOIUrl":"10.1016/j.jretconser.2024.104101","url":null,"abstract":"<div><div>Predicting credit defaults is crucial for financial institutions to assess risk and make informed lending decisions. One of the most recent strategies banks and financial institutions have been testing to minimize losses that arise from credit default is the deployment of Early Warning Systems (EWS). By nature, this technique was primarily proposed and explored for commercial customers. However, this study proposes a comprehensive data-driven approach to model Early Warning Systems (EWS) for retail customers in the financial industry while using different Machine Learning (ML) models. We use Logistic Regression (LR), Gradient Boosting (GB), and Random Forest (RF) to classify customers' status, indicating the need to include potential default in a “watch list”. Additionally, we implement a fourth model (i.e., meta-model), whose predictions are based on the output of the other algorithms used (LR, GB, RF). Results indicate that the meta-model achieves higher accuracy than GB or any other individual model tested. From the management perspective, the findings indicate that a higher threshold for warning signals results in alerts closer to the overdue date, indicating increased sensitivity to emerging client deterioration. Conversely, lower thresholds focus more on the client's overall status. Furthermore, using the top ten features for training yields satisfactory overall results, but incorporating features beyond the top ten provides valuable supplementary information to be used in the decision-making process.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"82 ","pages":"Article 104101"},"PeriodicalIF":11.0,"publicationDate":"2024-10-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142440890","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Which direction will electronic word-of-mouth (eWOM) choose? Dance drama eWOM's spatiotemporal characteristics and influencing factors 电子口碑（eWOM）会选择哪个方向？舞剧电子口碑的时空特征和影响因素

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-10-15 DOI: 10.1016/j.jretconser.2024.104122

Junfeng Liao , Lin Yang , Na Wang

{"title":"Which direction will electronic word-of-mouth (eWOM) choose? Dance drama eWOM's spatiotemporal characteristics and influencing factors","authors":"Junfeng Liao , Lin Yang , Na Wang","doi":"10.1016/j.jretconser.2024.104122","DOIUrl":"10.1016/j.jretconser.2024.104122","url":null,"abstract":"<div><div>Compared with movie electronic word-of-mouth (eWOM) with concentration, retail eWOM with continuity, and accommodation eWOM with locality, dance drama eWOM is specific to time and space because of the performance of offline single-threaded touring. Dance drama is associated with a special cultural output function, with a focus on potential development value rather than apparent sales revenue. To explore the eWOM generated by dance dramas with specific spatiotemporal characteristics, two vector autoregressive models for megacities and other cities are developed based on the online review data of the representative dance drama <em>The Journey of a Legendary Landscape Painting</em>, and the dynamic relationships among eWOM reviewer characteristics, rating characteristics, and online buzz are investigated. The results of the study show that in terms of spatial characteristics, dance drama eWOM displays significant differences across different city types, and the relationships among eWOM reviewer characteristics, rating characteristics, and online buzz are causally inverted in megacities and other cities. In terms of temporal characteristics, dance drama eWOM exhibits long-term an fluctuating characteristics, and the cycle of dance drama eWOM spans approximately 10 months. In terms of spatiotemporal joint characteristics, the spatial distributions of dance drama eWOM and dance drama background culture remain consistent. Specifically, the eWOM for <em>The Journey of a Legendary Landscape Painting</em> moves from south to north, but for the Spring Festival, Gala eWOM moves from east to west.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"82 ","pages":"Article 104122"},"PeriodicalIF":11.0,"publicationDate":"2024-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142441301","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0