Journal of Retailing and Consumer Services最新文献

I bought it and I feel good! An examination of fit factors and self-evaluation related to confident clothing decisions and psychological well-being

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-12-03 DOI: 10.1016/j.jretconser.2024.104167

Md. Jakir Hossain , Hyo Jung (Julie) Chang , Robert Paul Jones

{"title":"I bought it and I feel good! An examination of fit factors and self-evaluation related to confident clothing decisions and psychological well-being","authors":"Md. Jakir Hossain , Hyo Jung (Julie) Chang , Robert Paul Jones","doi":"10.1016/j.jretconser.2024.104167","DOIUrl":"10.1016/j.jretconser.2024.104167","url":null,"abstract":"<div><div>Clothing plays a crucial role in shaping a consumer's self-perception and identity, particularly through its fit, which influences how comfortable and confident one feels in one's appearance. Given the importance of fit, this study aims to examine how fit characteristics affect consumers' self-evaluations and how these evaluations influence confident clothing decisions and psychological well-being by applying the self-discrepancy theory. Data were gathered from a sample of 502 fashion consumers. The findings from the partial least squares structural equation modeling showed that self-discrepancy acts as a mediator between consumers' self-evaluation and their psychological responses. A multi-group analysis revealed the strong mediating role of self-discrepancy on the relationship between self-evaluation and body satisfaction for males. These findings have significant theoretical and practical implications for the fashion industry in the context of fit characteristics, offering valuable insights into consumer decision-making processes.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"84 ","pages":"Article 104167"},"PeriodicalIF":11.0,"publicationDate":"2024-12-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142758775","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

What hinders car owners’ participation in private car sharing? Insights from a business perspective

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-11-30 DOI: 10.1016/j.jretconser.2024.104160

Mengxia Li , Tao Feng

{"title":"What hinders car owners’ participation in private car sharing? Insights from a business perspective","authors":"Mengxia Li , Tao Feng","doi":"10.1016/j.jretconser.2024.104160","DOIUrl":"10.1016/j.jretconser.2024.104160","url":null,"abstract":"<div><div>Private car sharing emerges as a viable solution due to flexibility, cost-effectiveness for users, and profit benefit for car owners. However, the number of shared private cars remains relatively low, and empirical evidence regarding car owners' sharing intention is scarce. This paper aims to identify the factors influencing car owners' participation decision in private car sharing from the perspective of business operators who provide various services, such as cleanliness, maintenance, insurance and inspection. In addition, we examine how latent factors like privacy protection, trust, social value, hygiene, orderliness, and utilitarian value impact car owners' willingness to participate in different business models. A mixed logit hybrid choice model, incorporating latent factors and random parameters to capture preference heterogeneity, was developed using data from a stated choice experiment conducted online in Hiroshima. The results indicate that car owners generally dislike the additional insurance and maintenance costs associated with business models, but free car inspections and cleaning services significantly increase their participation intention. Trust and social value positively influence adoption, while concerns about hygiene and orderliness negatively affect decisions. These insights can help private car-sharing enterprises enhance market penetration by addressing key behavioral factors.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"83 ","pages":"Article 104160"},"PeriodicalIF":11.0,"publicationDate":"2024-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142746193","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Interactive product presentation in an immersive environment: The influence of functional control on hedonic aspects 沉浸式环境中的互动产品展示：功能控制对享乐方面的影响

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-11-28 DOI: 10.1016/j.jretconser.2024.104156

Arno Kinzinger , Winfried J. Steiner , Markus Tatzgern , Christine Vallaster

{"title":"Interactive product presentation in an immersive environment: The influence of functional control on hedonic aspects","authors":"Arno Kinzinger , Winfried J. Steiner , Markus Tatzgern , Christine Vallaster","doi":"10.1016/j.jretconser.2024.104156","DOIUrl":"10.1016/j.jretconser.2024.104156","url":null,"abstract":"<div><div>Functional control in webshops allows consumers to virtually experience the different functions of a product. To date, however, the potential benefits of enabling functional control in online product presentations in addition to standard visual control have only been studied and proven for non-immersive virtual environments but not for immersive virtual reality shopping experiences in webshops. We close this research gap by comparing an immersive product presentation format with visual control (grabbing a product and viewing it from different angles) to that of an immersive product presentation format with additional functional control (experiencing and inspecting the different functionalities of the product) by means of a between-subjects experiment. Our special focus is on the influence of functional control on the hedonic aspects of online shopping since interactive immersive webshops are known to offer particular potential to enhance the hedonistic shopping experience of consumers. Our findings suggest that (1) the possibility to try out product functions in an immersive environment can significantly increase the shopping experience of consumers and that (2) hedonic aspects like the enjoyment of consumers actually seem to play a highly important role in immersive webshops. Accordingly, as a practical implication of our study, companies should consider investing in functional control elements when presenting their products in immersive virtual reality webshops as a way to gain a competitive advantage.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"83 ","pages":"Article 104156"},"PeriodicalIF":11.0,"publicationDate":"2024-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142721653","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Metaverse friends with social benefits: Effects of social identity on the intention to purchase virtual products through site attachment, user engagement, and public self-consciousness 具有社会效益的虚拟世界朋友：社会身份通过网站依恋、用户参与和公众自我意识对虚拟产品购买意向的影响

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-11-28 DOI: 10.1016/j.jretconser.2024.104158

Hyojung Kim , Jungmin Yoo , Minjung Park

{"title":"Metaverse friends with social benefits: Effects of social identity on the intention to purchase virtual products through site attachment, user engagement, and public self-consciousness","authors":"Hyojung Kim , Jungmin Yoo , Minjung Park","doi":"10.1016/j.jretconser.2024.104158","DOIUrl":"10.1016/j.jretconser.2024.104158","url":null,"abstract":"<div><div>The metaverse has fundamentally transformed remote interactions and retail commerce, providing virtual collaborative workplaces and vibrant digital shopping experiences. This study examines the consumption decisions of digital communities, emphasizing the relationship between metaverse users' social identity and their intention to purchase virtual products, mediated by site attachment and user engagement, and moderated by public self-consciousness. Confirmatory factor analysis and Models 6 and 59 of the PROCESS macro were used to conduct an online survey of 319 female metaverse users from South Korea. The results revealed a direct association between respondents' social identity and their purchase intention. While user engagement mediated this relationship, site attachment did not. Additionally, their social identity positively influenced purchase intention through the serial mediation of both site attachment and user engagement. Furthermore, public self-consciousness partially moderated the influence of social identity on purchase intention and acted as a moderated mediator through enhanced site attachment and user engagement. This study makes a valuable contribution to the body of knowledge on this topic by integrating social identity theory and the public self-consciousness literature within metaverse environments and offers insights to virtual brand marketers into how to facilitate users' emotional bonds and social participation. In particular, strong site attachment alone is not a significant positive predictor of users’ intention to purchase virtual products; user engagement is also important. Hence, shifting the focus toward user experience offers new perspectives of how emotional and social connections drive user behavior in the metaverse.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"83 ","pages":"Article 104158"},"PeriodicalIF":11.0,"publicationDate":"2024-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142721661","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Psychological needs, brand attachment, and passion for themed-restaurant brands: A generational perspective 心理需求、品牌依恋和对主题餐厅品牌的热情：代际视角

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-11-28 DOI: 10.1016/j.jretconser.2024.104155

Faheem Gul Gilal , Jian Zhang , Sadam Hussain Arijo , Rukhsana Gul Gilal , Chunxiao Chen

{"title":"Psychological needs, brand attachment, and passion for themed-restaurant brands: A generational perspective","authors":"Faheem Gul Gilal , Jian Zhang , Sadam Hussain Arijo , Rukhsana Gul Gilal , Chunxiao Chen","doi":"10.1016/j.jretconser.2024.104155","DOIUrl":"10.1016/j.jretconser.2024.104155","url":null,"abstract":"<div><div>Drawing on basic psychological needs theory, attachment theory, and generational cohort theory, this study examines how customers' satisfaction with autonomy, competence, and relatedness (ACR) influences their attachment to, and passion for, themed-restaurant brands. We further hypothesize that generational cohorts (i.e., Generation X, Y, and Z) act as key boundary conditions in these relationships. Data were collected from 379 themed-restaurant customers using a paper-and-pencil survey, and the hypothesized relationships were tested via structural equation modeling and multi-group modeling in AMOS 24.0. Results indicate that ACR satisfaction significantly enhances customer attachment, which, in turn, amplifies passion for themed restaurant brands. Additionally, the findings reveal that autonomy satisfaction has a stronger impact on brand attachment for Generation Y compared to Generations Z and X. While competence satisfaction appears to be more influential for Generation X, relatedness satisfaction is more prominent for both Generations Z and X.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"83 ","pages":"Article 104155"},"PeriodicalIF":11.0,"publicationDate":"2024-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142721652","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Metaverse platform attributes and customer experience measurement 元数据平台属性与客户体验测量

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-11-26 DOI: 10.1016/j.jretconser.2024.104159

Syed Mahmudur Rahman , Noman H. Chowdhury , Jana Lay-Hwa Bowden , Jamie Carlson

{"title":"Metaverse platform attributes and customer experience measurement","authors":"Syed Mahmudur Rahman , Noman H. Chowdhury , Jana Lay-Hwa Bowden , Jamie Carlson","doi":"10.1016/j.jretconser.2024.104159","DOIUrl":"10.1016/j.jretconser.2024.104159","url":null,"abstract":"<div><div>The metaverse has enormous potential to provide customers with novel experiences and support brand capabilities. Therefore, ensuring a high-quality customer experience in the metaverse is critical for the growth of metaverse platforms and brand success. However, while measures of customer experience in both traditional and digital contexts have long been established, they have not yet been adapted to the unique context of the metaverse. Employing a multiphase mixed-methods research design, we propose a simple 10-item scale to measure metaverse customer experience (MVCX) based on the evaluation of 10 key metaverse platform attributes: aesthetics, commerciality, communality, creativity, efficiency, immersion, interoperability, personalization, privacy, and trialability. Our reliability and validity tests across multiple studies demonstrate that the MVCX scale has sound psychometric properties and can reliably predict customer satisfaction, ongoing usage intentions, and share of time spent on a metaverse platform. This study offers the first operationalized, attribute-level model of MVCX, contributing to both the digital customer experience literature and practice. The short 10-item MVCX scale can be used by marketing managers to enhance customer experience and satisfaction, thereby ensuring brand success.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"83 ","pages":"Article 104159"},"PeriodicalIF":11.0,"publicationDate":"2024-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142704311","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Reputation vs. price: Sequential recommendations based on cue diagnosticity theory 声誉与价格：基于线索诊断理论的顺序推荐

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-11-24 DOI: 10.1016/j.jretconser.2024.104157

Wenhao Guo, Jin Tian, Minqiang Li

{"title":"Reputation vs. price: Sequential recommendations based on cue diagnosticity theory","authors":"Wenhao Guo, Jin Tian, Minqiang Li","doi":"10.1016/j.jretconser.2024.104157","DOIUrl":"10.1016/j.jretconser.2024.104157","url":null,"abstract":"<div><div>Sequential recommendations have been widely used in e-commerce platforms to effectively capture consumers' dynamic preferences and provide them with preferred products. Traditional models usually use ratings and product attributes for sequential recommendations to satisfy consumers’ more personalized needs. Consumers also rely on reviews from other consumers to form a general impression of the product or retailer before making their purchase decisions. Such impressions can be treated as reputations of the product or retailer. Inspired by cue diagnosticity theory, we divide the attributes related to product purchase into low- and high-scope cues. High-scope cues, including reputations, are not easily changed because they are formed over a long period by numerous consumers, whereas low-scope cues, such as price, can be easily changed by retailers. We propose an innovative Sequential Recommendation model by Integrating Low-scope cues and High-scope cues (SRILH). We design a cue-extraction layer to extract high-scope cues from consumer online reviews and a hierarchical cue-aware attention layer to learn the joint effect of low- and high-scope cues. We evaluate the performance of the proposed model using three real-world datasets, and our experimental results validate its effectiveness and robustness. Our research contributes to sequential recommendations research by uncovering the joint effects of cues on consumer behavior and by providing valuable insights into the dynamics of cue preference formation in recommendation systems. We also extend the empirical literature on cue diagnosticity theory by drawing conclusions from the micro and individual perspectives to shed light on how different cues impact consumer choices. The interpretable visualization results provide managerial insights for retailers and manufacturers to improve their products.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"83 ","pages":"Article 104157"},"PeriodicalIF":11.0,"publicationDate":"2024-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142704310","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Consumers' perceptions of proximity to plastic pollution and support for environmentally friendly retail brands: An emerging market perspective 消费者对塑料污染邻近程度的看法以及对环保零售品牌的支持：新兴市场视角

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-11-22 DOI: 10.1016/j.jretconser.2024.104126

Mahesh Gadekar , Amélia Brandão

引用次数: 0

Manufacturer encroachment through live streaming considering consumer disappointment aversion 考虑到消费者的失望厌恶情绪，制造商通过直播蚕食市场

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-11-22 DOI: 10.1016/j.jretconser.2024.104152

Jingyang Dong , Zhimin Guan , Tianyang Yu , Xingrui Guan , Jun Zhang

{"title":"Manufacturer encroachment through live streaming considering consumer disappointment aversion","authors":"Jingyang Dong , Zhimin Guan , Tianyang Yu , Xingrui Guan , Jun Zhang","doi":"10.1016/j.jretconser.2024.104152","DOIUrl":"10.1016/j.jretconser.2024.104152","url":null,"abstract":"<div><div>Live streaming (LS) sales are increasingly popular, leading many manufacturers to adopt the LS channel to encroach on the online market. Three characteristics of the LS channel are identified: (1) Real-time interaction reduces product matching uncertainty. (2) The increase in product matching probability mitigates consumer disappointment aversion (CDA). (3) Increased entertainment and trust enhance consumers valuation of products. Considering a supply chain that includes a manufacturer and an online retailer, we investigate the manufacturer’s LS channel encroachment strategies for both centralized and decentralized scenarios. We find that LS channel encroachment always occurs in the centralized scenario but may not necessarily take place in the decentralized scenario. Specifically, if CDA intensity is strong and product matching probability is small, the manufacturer adopts <em>replacement encroachment</em>. If product matching probability is moderate, the manufacturer employs <em>competition encroachment</em>. However, if product matching probability is large and LS’s valuation enhancement effect is low, the manufacturer avoids encroachment in the centralized scenario but chooses <em>threatening encroachment</em> in the decentralized scenario. Finally, although CDA can promote encroachment, it always makes the manufacturer worse off. Intuitively, CDA weakens the online retail channel’s competitiveness, thereby harming the retailer. However, our study reveals an interesting finding: When product matching probability is sufficiently large and LS’s valuation enhancement effect is low, CDA makes the retailer better off.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"83 ","pages":"Article 104152"},"PeriodicalIF":11.0,"publicationDate":"2024-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142704308","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Rental clothing box subscription: The importance of sustainable fashion labels 租赁服装箱订阅：可持续时装品牌的重要性

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2024-11-22 DOI: 10.1016/j.jretconser.2024.104153

Alexandra Rese, Daniel Baier

引用次数: 0