Journal of Knowledge Management最新文献

{"title":"Generative artificial intelligence level and firm green knowledge transfer","authors":"Jian Song,Zhiguo Chen,Shuya Zhou","doi":"10.1108/jkm-04-2026-0819","DOIUrl":"https://doi.org/10.1108/jkm-04-2026-0819","url":null,"abstract":"Purpose Against the backdrop of the diffusion of generative artificial intelligence (GenAI) and the expanding demand for external green technology under the dual-carbon goal, this paper aims to examine how firms’ levels of GenAI adoption affect their acquisition of green technological knowledge from external sources, identify two transmission mechanisms and characterize the firm-level boundary conditions that shape the marginal value of GenAI. Design/methodology/approach Using panel data on listed firms from 2014 to 2023, the authors measure firm-level GenAI by the log-transformed frequency of generative-AI-related keywords in annual reports and measure green knowledge transfer by the log-transformed number of green patents received from external assignors. Findings Firms’ GenAI levels exert a robust positive effect on their external green knowledge transfer, and instrumental-variable estimates survive weak-instrument and over-identification tests with a causal interpretation. GenAI operates through two independent channels: enhancing access to cross-organizational collaboration and raising R&D intensity. Although the positive moderating effect of internalization capability is directionally consistent, it is not statistically significant, while its quadratic term reveals diminishing marginal returns. Heterogeneity analysis reveals four conditional dimensions – substantive adoption, management orientation, supply-chain resilience and green finance pilot status – along which directional between-group differences emerge. Firms that disclose AI keywords without substantive investment display a reverse co-movement with green knowledge transfer. Originality/value This paper links the literature on general-purpose technologies with that on inter-organizational knowledge transfer by proposing and testing a mechanism through which GenAI facilitates green knowledge flows, specifically by reducing identification and evaluation barriers in cross-organizational collaboration.","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":"18 1","pages":"1-17"},"PeriodicalIF":7.0,"publicationDate":"2026-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148899333","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Beyond the façade: knowledge reconfiguration and responsible innovation for sustainable SME performance – a KBV perspective","authors":"Safiya Mukhtar Alshibani,Ankit Mehrotra,Attila Kurucz,Alessia Munnia,Maria Teresa Cuomo","doi":"10.1108/jkm-01-2026-0078","DOIUrl":"https://doi.org/10.1108/jkm-01-2026-0078","url":null,"abstract":"Purpose This study aims to investigate how female entrepreneurs and female small and medium enterprises (SMEs) managers leverage knowledge processes to enhance social, environmental and financial performance. Drawing on the Knowledge-Based View (KBV), this study examines the influence of network connectedness and reflexive learning on knowledge reconfiguration and explores how reconfigured knowledge facilitates responsible innovation and sustainable performance outcomes. Design/methodology/approach Data was collected from 301 female entrepreneurs and SME managers through a survey administered via Prolific, an established online research platform. Structural equation modelling was used to test the proposed direct, mediating and moderating relationships. Findings The findings of this study support the KBV by showing that network connectedness and reflexive learning facilitate knowledge reconfiguration, which promotes responsible innovation and improves social, environmental and financial performance. The non-significant moderating effect of knowledge quality further suggests that, in disadvantaged entrepreneurial ecosystems, the relevance and legitimacy of knowledge may matter more than conventional measures of knowledge quality. Practical implications The findings suggest that female entrepreneurs and SME managers can enhance sustainable performance by strengthening external networks, fostering reflexive learning practices and prioritizing responsible innovation to effectively transform knowledge resources into social, environmental and financial outcomes. Originality/value The integration of responsible innovation into the KBV offers a more context-sensitive understanding of knowledge processes, demonstrating how female entrepreneurs and SME managers leverage knowledge resources to advance inclusive and sustainable development outcomes.","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":"11 1","pages":"1-24"},"PeriodicalIF":7.0,"publicationDate":"2026-08-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148899337","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Acquiring experiential knowledge: how knowledge brokering practices support patient-centered innovation","authors":"Chiara Esposito,Claudio Dell’Era","doi":"10.1108/jkm-10-2025-1505","DOIUrl":"https://doi.org/10.1108/jkm-10-2025-1505","url":null,"abstract":"Purpose Patient-centricity is a well-established healthcare principle that emphasizes active patient engagement as a driver of innovation. However, the regulatory environment in which pharmaceutical companies operate restricts direct interaction with patients, thereby limiting access to experiential knowledge, a form of tacit knowledge that patients develop through their lived experiences with illness. While this knowledge cannot be directly extracted, it emerges during clinical encounters between patients and healthcare professionals (HCPs). This paper examines how pharmaceutical companies leverage their sales force as brokers to access experiential knowledge indirectly through HCPs, thus supporting patient-centered innovation. Design/methodology/approach The exploratory case study of a pharmaceutical company in Italy draws on interviews and secondary data to identify the practices pharmaceutical representatives use in their interactions with HCPs to facilitate the emergence and articulation of patient experiential knowledge that they unconsciously possess. Findings This study identifies five distinct practices that brokers use to help HCPs elicit experiential knowledge, organized around two key objectives: grasping subtle cues and capturing transformative insights. Originality/value By framing brokerage as a set of relational, situated practices, this study demonstrates how brokers act as catalysts in a mediated externalization process, transforming experiential knowledge embedded in the patient–clinician relationship from a surfaced to an articulated state through their interactions with HCPs.","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":"35 1","pages":"494-519"},"PeriodicalIF":7.0,"publicationDate":"2026-08-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148899338","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How does a diversified knowledge base drive corporate disruptive technological innovation?","authors":"Siwei Tuo","doi":"10.1108/jkm-04-2026-0881","DOIUrl":"https://doi.org/10.1108/jkm-04-2026-0881","url":null,"abstract":"Purpose This study aims to examine the relationship between enterprise knowledge diversification (KD) and disruptive technological innovation (DTI), and further explores the roles of financing constraints, government innovation subsidies and R&D investment. It highlights KD not only as a feature of firms’ technological knowledge structure, but also as an organizational learning and knowledge recombination condition that supports the understanding, absorption and integration of heterogeneous knowledge. Design/methodology/approach Using A-share listed firms from 2010 to 2024, this study constructs a KD index based on International Patent Classification (IPC) four-digit patent classes. DTI is proxied by whether a firm’s current patents introduce IPC knowledge elements absent from its patent portfolio in the previous five years. Firm and year fixed-effects models, instrumental-variable estimation, robustness tests, mechanism tests and heterogeneity analyses are conducted. Findings The results show a significant positive association between KD and DTI. Mechanism tests show that KD is associated with lower financing constraints, greater access to government innovation subsidies, and higher R&D investment. The effect is more evident in non-state-owned firms, manufacturing firms, and firms with overseas-experienced executives. Originality/value This study explains DTI from the perspective of knowledge structure and enriches innovation research that mainly emphasizes input intensity and external resources. It also incorporates organizational learning, knowledge absorption and knowledge recombination into the logic of KD.","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":"65 1","pages":"1-18"},"PeriodicalIF":7.0,"publicationDate":"2026-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148899340","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Revisiting knowledge management for innovation: the role of absorptive capacity and social processes","authors":"Huangbao Gui,Hisham Idrees,Syed Arslan Haider,Jin Xu","doi":"10.1108/jkm-12-2025-1840","DOIUrl":"https://doi.org/10.1108/jkm-12-2025-1840","url":null,"abstract":"Purpose Integrating absorptive capacity and social processes inside a knowledge-based view (KBV) framework, this research aims to investigate how knowledge management systems help to define firm innovation performance. More precisely, it tackles the theoretical disconnect regarding how ideas turn into invention results. Design/methodology/approach A quantitative, cross-sectional research design was employed using survey data collected from 763 employees working in small and medium-sized automobile manufacturing firms in Pakistan. Data were gathered from key informants including project managers, engineers, supervisors and team leaders. Structural equation modeling was applied to test the proposed mediation and moderation relationships among knowledge management processes, absorptive capacity, social processes and firm innovative performance. Findings The results show that knowledge management processes significantly enhance firm innovative performance, while absorptive capacity mediates this relationship. Social processes significantly moderate the relationship between knowledge management processes and absorptive capacity, but do not significantly moderate the direct relationship between knowledge management processes and firm innovative performance. Research limitations/implications This study extends the KBV by empirically demonstrating that the innovation value of knowledge management processes is realized through absorptive capacity and enhanced by social processes. It offers a capability-based and socially grounded explanation of innovation in knowledge-intensive manufacturing firms. Practical implications Managers in automobile manufacturing firms should prioritize knowledge application, develop absorptive capacity and foster supportive social processes to translate knowledge investments into sustained innovation. Originality/value This study provides novel empirical evidence from an emerging economy, integrating knowledge management processes, absorptive capacity and social processes into a unified framework explaining innovative performance in automobile manufacturing firms.","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":"20 1","pages":"1-27"},"PeriodicalIF":7.0,"publicationDate":"2026-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148899341","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"AI adoption, organizational learning, and knowledge creation—the moderating role of AI readiness","authors":"Biaoan Shan,Shiheng Zhang,Fangyuan Li,Ying Xing","doi":"10.1108/jkm-03-2026-0475","DOIUrl":"https://doi.org/10.1108/jkm-03-2026-0475","url":null,"abstract":"Purpose The explosive development of artificial intelligence (AI) has opened new possibilities for organizational knowledge creation (KC). However, how firms convert AI adoption into a sustainable source of value through organizational learning (OL), thereby enabling the continuous generation of innovative knowledge, remains underexplored. Drawing on the knowledge-based view and dynamic capability theory, this study aims to examine the relationship between AI adoption and KC and the mediating role of OL. Design/methodology/approach This study develops a theoretical model explaining how firms’ AI adoption facilitates KC through the mediating role of OL and examines the moderating effect of AI readiness. The proposed hypotheses are tested through hierarchical regression analysis based on two-wave survey data from 219 firms. Findings AI adoption has a positive effect on KC, and OL positively mediates this relationship. Originality/value This study advances the theoretical understanding of KC in the digital era and offers actionable guidance for firms seeking to leverage AI for knowledge-creation activities.","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":"1 1","pages":"1-17"},"PeriodicalIF":7.0,"publicationDate":"2026-08-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148899069","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Users’ perceived value and risk in HUD-mediated knowledge sharing in the metaverse: a study on public response towards AI glasses","authors":"Pawandeep Kaur,Gyan Prakash,Intesar Almugren,Shivani Agarwal,Luca Dezi,Silvia Solimene","doi":"10.1108/jkm-07-2025-1076","DOIUrl":"https://doi.org/10.1108/jkm-07-2025-1076","url":null,"abstract":"Purpose The next move towards the metaverse is combining artificial intelligence (AI) with true augmented reality experience. While head-mounted devices provide this experience with enhanced immersion, head-up displays ensure better convenience. This study aims to investigate how users perceive values and risks associated with sharing knowledge through AI glasses in the metaverse, as well as the factors that impact the degree of perceived values and risks. Design/methodology/approach This study uses the Latent Dirichlet Allocation approach to identify key constructs by analysing 10,977 pre-processed YouTube comments. Furthermore, using machine learning models, the perceived values and risks of using AI glasses were predicted from the text, and finally, the impact of the identified constructs on users’ value and risk perception was measured. Findings The public perceives that assessing the metaverse through AI glasses offers functional, emotional and conditional benefits, but at the same time, it also incorporates performance, psychological, social and privacy risks. However, it is only the functionality of the glasses that influences the degree of perceived value, but the perceived risk is influenced by all the identified factors. Originality/value This study contributes to the literature by uncovering the values and risks associated with advanced technologies as perceived by users. In addition, it addresses concerns about building robust knowledge management systems to safeguard users’ shared knowledge of their personal surroundings and interactions through AI glasses, as well as designing comfortable and stylish glasses. Furthermore, it suggests collaborating with medical experts to develop glasses tailored for individuals with physical disabilities.","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":"12 1","pages":"2522-2546"},"PeriodicalIF":7.0,"publicationDate":"2026-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148933917","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"When workplace incivility arises: can knowledge sharing still survive?","authors":"Yudi Zhao,Zhuolin Zeng,Tingting Song,Liuqi Sun,Chengyan Li","doi":"10.1108/jkm-09-2025-1347","DOIUrl":"https://doi.org/10.1108/jkm-09-2025-1347","url":null,"abstract":"Purpose This study aims to explore how workplace incivility affects employees’ knowledge sharing, focusing on the mediating role of rumination and the moderating roles of neuroticism and relational energy. Design/methodology/approach Guided by social exchange theory and self-verification theories, this study uses a mixed-methods approach. A survey tested a moderated mediation model, and qualitative interviews offered deeper insights into employees’ experiences. Findings Results show workplace incivility reduces knowledge sharing through rumination. Neuroticism intensifies this effect, while relational energy buffers it. These qualitative findings supported and enriched the results. Originality/value This study advances the literature by integrating social exchange and self-verification theories to explain both the cognitive mechanism (rumination) and boundary conditions (neuroticism and relational energy) underlying the effects of workplace incivility on knowledge sharing. The findings offer actionable insights for organizations to develop targeted interventions that reduce rumination, increase relational energy and support emotionally vulnerable employees, thereby sustaining knowledge sharing during workplace challenges. Organizations are encouraged to implement interventions that reduce employee rumination, build relational energy through supportive interactions and provide targeted support for employees with high neuroticism to maintain effective knowledge sharing.","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":"17 1","pages":"2481-2503"},"PeriodicalIF":7.0,"publicationDate":"2026-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148933918","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Prevalent but overlooked: the importance of informal knowledge sourcing for business innovation and performance","authors":"Kieran O’Brien","doi":"10.1108/jkm-04-2025-0595","DOIUrl":"https://doi.org/10.1108/jkm-04-2025-0595","url":null,"abstract":"Purpose While much research explores firm knowledge sourcing for innovation, the focus is skewed towards formal knowledge sourcing activities. This study aims to explore the relationships between informal knowledge sourcing activities, innovation outputs and performance outcomes. Design/methodology/approach This study draws on data from a regional Australian innovation census of 1,965 businesses. Findings Results show that informal external and internal knowledge sourcing activities have an effect on innovation and performance. Informal, external knowledge sourcing intensity shows a positive and significant effect on process, organisational, marketing and service innovation. Informal external and internal knowledge sourcing activities show positive significant effects on range of innovation performance outcomes. Originality/value This study contributes new, cross-industry insights for research, measurement and theory on the impacts of informal knowledge sourcing for different types of innovation, such as those in business practices and workplace organisation, as well as for innovations in products and production processes. The analysis includes a wider range of innovation outcome measures than many empirical studies, which tend to focus on product and process innovation outcomes only.","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":"11 1","pages":"2312-2337"},"PeriodicalIF":7.0,"publicationDate":"2026-02-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148933919","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Research to knowledge-driven action: practical relevance of entrepreneurship research","authors":"Koushikee Dutta,Kris Irwin,John Kirk Ring,Jon C. Carr,Paul Drnevich","doi":"10.1108/jkm-05-2025-0754","DOIUrl":"https://doi.org/10.1108/jkm-05-2025-0754","url":null,"abstract":"Purpose The purpose of this paper is to examine the “lost in translation” issue in management research, focusing on how strategic entrepreneurship research translates theoretical insights into actionable implications for practitioners. While management articles routinely include a section on practical implications, the authors explore the extent of these implications in guiding practitioners’ knowledge and decision-making. Design/methodology/approach The authors conduct a qualitative meta-analysis of 232 articles published in a leading entrepreneurship journal over the past decade. Each article’s practical implications section is coded along several characteristics of practical implications. The authors then synthesize patterns through link analysis and co-occurrences. Findings The findings of this study differ across various practical implication characteristics. The authors find that articles often look to extend managers’ knowledge (56.50%) of the phenomena of interest (change the way practitioners think) and give actionable (36%) steps for solutions to problems (change the way practitioners act). To a lesser extent, scholars also provide a fair number of novel practical implications (18.70%), such that they possess counterintuitive results and are generalizable (16.30%) to many contexts. Practical implications The authors offer guidelines for scholars, editors, reviewers, entrepreneurs, managers, policymakers and universities aimed to enhance the relevance of academic findings for real world impact. By improving the clarity and applicability of academic insights, this framework can foster more effective entrepreneurial decision-making, drive innovation adoption and ultimately strengthen economic development and societal welfare through better informed management practices. Originality/value To the best of the authors’ knowledge, this study is the first qualitative meta-analysis to deconstruct and evaluate the substance of practical implications in management research. The authors propose a coding framework for future studies to explore theory-to-practice knowledge pathways across management fields, ultimately aiming to bridge the gap between academic research and its real-world applications.","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":"73 1","pages":"2437-2460"},"PeriodicalIF":7.0,"publicationDate":"2026-02-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148933920","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}