Journal of Knowledge Management最新文献

{"title":"Advancing towards sustainable and net-zero supply chains: a comprehensive analysis of knowledge capabilities and industry dynamism","authors":"Rohit Kumar Singh, K. Mathiyazhagan, Angappa Gunasekaran","doi":"10.1108/jkm-11-2023-1100","DOIUrl":"https://doi.org/10.1108/jkm-11-2023-1100","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This research aims to investigate the relationship between knowledge capabilities, engagement capabilities, operational capabilities and sustainable supply chain flexibility in the steel production industry. In addition, it seeks to understand how these elements contribute toward achieving a net-zero supply chain, under the moderation of industry dynamism.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>In total, 371 people have responded to the self-administered survey that the authors developed. The nonresponse bias analysis was carried out before diving into fundamental assumptions, such as homoscedasticity and normality. The data's reliability and construct validity were assessed by using confirmatory factor analysis. The hypothesized conclusions were supported by subsequent regression outputs, strengthening the body of existing academic research.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The research's empirical results highlight the positive relationship among knowledge capabilities, operational capabilities, sustainable supply chain flexibility and net-zero supply chain, particularly under the influence of industry dynamism. Information obtained from the steel production industry corroborates these findings. Moderation role of industry dynamism in the relationship between operational capabilities, engagement capability and sustainable supply chain flexibility was found significant.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This conceptual framework clarifies how knowledge capability, dynamic capabilities and the flexibility of a sustainable supply chain interact. It highlights how these factors collectively work together to attain a sustainable supply chain with net-zero environmental impact.</p><!--/ Abstract__block -->","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":null,"pages":null},"PeriodicalIF":7.0,"publicationDate":"2024-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142245500","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Managing knowledge to enable learning individuals with intellectual and developmental disabilities: the missing piece on knowledge management","authors":"Ibraheem Abdulaziz Almuaqel","doi":"10.1108/jkm-11-2023-1122","DOIUrl":"https://doi.org/10.1108/jkm-11-2023-1122","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to present a qualitative analysis of how higher education institutions (HEIs) faculties manage knowledge to facilitate the learning and engagement of individuals with intellectual and developmental disabilities.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This study uses a qualitative research design to collect responses from 39 HEI faculties to understand how they manage knowledge to facilitate learning in individuals with intellectual and developmental disabilities. Data collection tools comprised a set of predetermined questions, soliciting written responses.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Coding of the collected data confirmed that there was a knowledge management process in HEIs for enabling higher education of individuals with intellectual and developmental disabilities. A total of six themes emerged, clarifying the knowledge management process. The four components of this process were creation, storage, sharing and use. In addition to the four process-related themes, two other themes that emerged were barriers to knowledge creation and supportive culture. This covers the relevant aspects of the set-up around the knowledge management process in HEIs trying to improve the higher education of individuals with intellectual and developmental disabilities.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>There is a need to improve the education of individuals with intellectual and developmental disabilities, which requires effective knowledge management. This paper reveals details of the steps in the knowledge management process relevant to this aim. This is a unique contribution, providing a basis for future research and the introduction of required knowledge management practices by HEIs dedicated to providing high-quality education to students with intellectual and developmental disabilities.</p><!--/ Abstract__block -->","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":null,"pages":null},"PeriodicalIF":7.0,"publicationDate":"2024-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142090080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Impact of entrepreneurship on technological innovation in the digital age: a knowledge management perspective","authors":"Jielin Yin, Yijing Li, Zhenzhong Ma, Zhuangyi Chen, Guangrui Guo","doi":"10.1108/jkm-07-2023-0602","DOIUrl":"https://doi.org/10.1108/jkm-07-2023-0602","url":null,"abstract":"&lt;h3&gt;Purpose&lt;/h3&gt;\u0000&lt;p&gt;This study aims to use the knowledge management perspective to examine the mechanism through which entrepreneurship drives firms’ technological innovation in the digital age. The objective is to develop a multi-stage integrated theoretical model to explain how entrepreneurship exerts its influence on firms’ technological innovation with a particular focus on the knowledge management perspective. The findings can be used for the cultivation of entrepreneurship and for the promotion of continuous technological innovation activities.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Design/methodology/approach&lt;/h3&gt;\u0000&lt;p&gt;This study uses a case-based qualitative approach to examine the relationship between entrepreneurship and technological innovation. The authors first analyze the case of SANY and then explore the mechanism of how entrepreneurship can promote a firm’s technological innovation from the perspective of knowledge management based on the technology-organization-environment framework. An integrated theoretical model is then developed in this study.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Findings&lt;/h3&gt;\u0000&lt;p&gt;Based on a case study, the authors propose that there are three main processes of knowledge management in firms’ technological innovation: knowledge acquisition, knowledge integration and knowledge creation. In the process of knowledge acquisition, the joint effects of innovation spirit, learning spirit, cooperation spirit and global vision drive the construction and its healthy development of firms’ innovation ecosystem. In the process of knowledge integration, the joint effects of innovation spirit, cooperation spirit and learning spirit help complete the integration of knowledge and further the accumulation of firms’ core knowledge resources. In the process of knowledge creation, the joint effects of mission spirit, learning spirit and innovation spirit encourage the top management team to establish long-term goals and innovation philosophy. This philosophy can promote the establishment of a people-oriented incentive mechanism that helps achieve the transformation from the accumulation of core knowledge resources to the research and innovation of core technologies. After these three stages, firms are passively engaged in the “reverse transfer of knowledge” step, which contributes to other firms’ knowledge management cycle. With active knowledge acquisition, integration, creation and passive reverse knowledge transfer, firms can achieve continuous technological innovation.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Research limitations/implications&lt;/h3&gt;\u0000&lt;p&gt;This study has important theoretical implications in entrepreneurship research. This study helps advance the understanding of entrepreneurship and literature on the relationship between entrepreneurship and technological innovation in the digital age, which can broaden the application of knowledge management theories. It can also help better understand how to develop healthy firm-led innovation ecosys","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":null,"pages":null},"PeriodicalIF":7.0,"publicationDate":"2024-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142101090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The role of digital resilient agility: how digital capability incompatibility affects knowledge cooperation performance in project network organizations","authors":"Fengcai Liu, Lianying Zhang","doi":"10.1108/jkm-11-2023-1067","DOIUrl":"https://doi.org/10.1108/jkm-11-2023-1067","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This paper aims to explore how digital capability incompatibility affects knowledge cooperation performance through the mediating effect of digital resilient agility and the moderating effect of project complexity in project network organizations (PNOs).</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A cross-sectional questionnaire survey was conducted with 207 middle and senior managers in PNOs. Based on validated questionnaire items and construct definitions, a dynamic panel regression was performed using 292 project-focused firms’ annual reports.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results show that digital capability incompatibility facilitates knowledge cooperation performance by enhancing digital resilient agility in PNOs. Increased project complexity strengthens this relationship, promoting better knowledge cooperation performance.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>Managers can use partner firms’ diverse digital knowledge to quickly develop technologies and tackle digital transformation challenges, thereby improving knowledge cooperation. They can also evaluate the project environment to manage digitally-supported cooperation effectively.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This research reveals how firms in PNOs transform digital capability incompatibility into knowledge cooperation performance through digital transformation efforts. This research extends the boundary of this relationship to project-level factors and proposes digital resilient agility as a digital transformation effort for knowledge cooperation in PNOs than previous research.</p><!--/ Abstract__block -->","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":null,"pages":null},"PeriodicalIF":7.0,"publicationDate":"2024-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142090082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Unveiling the nexus: organization inclusion, ethical virtues and organizational citizenship behavior in the hospitality sector","authors":"Ayesha Masood, Dan Ding, Reeti Agarwal, Shivinder Nijjer, Pasquale Sasso","doi":"10.1108/jkm-11-2023-1057","DOIUrl":"https://doi.org/10.1108/jkm-11-2023-1057","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The purpose of this study is to examine the intricate dynamics within the hospitality service sector, which predominantly employs low-wage and low-skilled workers. These employees frequently encounter challenges related to breaches in their psychological contracts. Despite their critical role in customer service, their experiences are often overlooked in organizational inclusion research. We investigate the relationship between employees’ perceptions of organizational inclusion and their assessments of organizational ethical virtues (OEVs), considering the potential moderating effect of psychological contract breach. Furthermore, it explores how these factors influence customer- and organizationdirected organizational citizenship behaviors (OCBs).</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Our research design incorporates a two-stage moderated-mediation model to test our proposed hypotheses empirically. A two-source sample of 451 European hotel managers and employees extends the inquiry with the proposed model. Structural Equation Modeling (SEM) was employed to analyze the proposed relationships.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Findings reveal that organization inclusion is positively associated with OEV and employee-perceived OEV mediates an indirect link between organization inclusion on customer-oriented OCB. Moreover, psychological contract breach (P CB) attenuates the association between organization inclusion and OEV at the first stage and OEV, and OCB at the second stage.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The findings robustly corroborate our proposed model. The study findings culminate in a discussion accentuating the extensive implications of our findings for both research and practicality within the hospitality sector. Anchored in empirical revelations, we delineate avenues for future exploration in this pivotal domain.</p><!--/ Abstract__block -->","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":null,"pages":null},"PeriodicalIF":7.0,"publicationDate":"2024-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142084880","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Knowledge exchanges for collaborative innovation and organizational effectiveness: insights from Indian enterprises","authors":"M. Muzamil Naqshbandi, Fábio Lotti Oliva, Stefano Fontana, Caterina Aura","doi":"10.1108/jkm-01-2024-0090","DOIUrl":"https://doi.org/10.1108/jkm-01-2024-0090","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to delve into the relationship between open innovation and organizational effectiveness, expanding upon previous research that primarily focused on the impact of open innovation on firm performance.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Based on data collected from top- and middle-level managers across diverse sectors in India, the authors examined the intricate dynamics of open innovation and its effects on organizational effectiveness. The authors took two approaches to examine the data; using structural equation modeling and using the fuzzy set qualitative comparative analysis (fsQCA) approach.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>This empirical evidence underscores the potential advantages of adopting open innovation practices within organizations. The contribution extends to both theoretical and practical domains.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>Theoretically, this research enriches the literature on open innovation and organizational effectiveness by providing empirical substantiation for their interconnection.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>From a practical perspective, the findings offer actionable insights for practitioners and organizational leaders, suggesting that embracing open innovation can significantly enhance organizational effectiveness, ultimately fostering improved performance and competitiveness. The findings also have implications for external stakeholders aiming to engage with innovation-driven organizations for purposes of commercialization and knowledge exchange.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study advocates for incorporating inbound and outbound open innovation practices within strategic decision-making processes to achieve organizational effectiveness.</p><!--/ Abstract__block -->","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":null,"pages":null},"PeriodicalIF":7.0,"publicationDate":"2024-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142045502","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sustainable fashion knowledge: nurturing individual responsibility through spiritual and emotional sustainable capacities in the fashion industry","authors":"Aurora Martínez-Martínez, Silvia Martelo-Landroguez, Gabriel Cepeda, Juan-Gabriel Cegarra-Navarro","doi":"10.1108/jkm-11-2023-1114","DOIUrl":"https://doi.org/10.1108/jkm-11-2023-1114","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to explore the role of sustainable fashion knowledge in shaping individual sustainable responsibility within the dynamic landscape of the fashion industry from a novel perspective, by exploring the intricate interplay between sustainable fashion knowledge, emotional and spiritual sustainable capacities.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A quantitative study was used, and a causal model with partial least squares structural equation modeling was developed. A total of 211 valid responses were obtained, and data were analysed to confirm the proposed hypotheses.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings confirm the positive impact of sustainable fashion knowledge on individual sustainable responsibility, mediated by both spiritual and emotional sustainable capacities. This study underscores the significance of individuals in influencing societal norms, prompting fashion companies to adopt sustainable practices.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>The proposed conceptual framework integrates insights from the emotional and spiritual knowledge dynamics. This study uncovers the pathways through which individuals contribute to a more sustainable society.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The study not only advances the understanding of sustainable fashion practices but also provides actionable insights for policymakers, businesses and individuals seeking to foster a culture of sustainability in the fashion ecosystem.</p><!--/ Abstract__block -->","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":null,"pages":null},"PeriodicalIF":7.0,"publicationDate":"2024-08-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142007631","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How do knowledge management practices, intellectual property protection and management innovation nurture the entrepreneurial leadership to attain sustainable growth?","authors":"Aqueeb Sohail Shaik, Safiya Mukhtar Alshibani, Aparna Mendiratta, Dr Monika Jain, Bianca Costanzo","doi":"10.1108/jkm-04-2023-0311","DOIUrl":"https://doi.org/10.1108/jkm-04-2023-0311","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The purpose of the this study is to discover the impact of practices of knowledge management, intellectual property protection and management innovation on entrepreneurial leadership, which in turn leads to sustainable growth in small and medium-sized enterprises.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The data was collected from 292 small and medium-sized businesses (SMEs) in the USA using a cross-sectional survey. To evaluate the study hypotheses and analyse the data, structural equation modelling was used. SMART-PLS software was used for both confirmatory factor analysis and structural analysis.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The work has significantly contributed in revealing that knowledge management practices, management innovation and intellectual property protection have a substantial and constructive impact on entrepreneurial leadership, which in turn leads to sustainable growth in SMEs.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The study findings recommend that SMEs must focus on knowledge management practices, intellectual property protection and management innovation to nurture entrepreneurial leadership, which can lead to sustainable growth. SMEs can benefit from investing in knowledge management practices, protecting their intellectual property and innovating their management practices to achieve sustainable growth. Also, the absorptive capacity of an SME can help it to aggravate the impact of the above factors and lead them to sustainable growth faster.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The current work studies the association between knowledge management practices, intellectual property protection, management innovation, entrepreneurial leadership and sustainable growth in SMEs, thus contributing to the literature. The study provides insights into the factors that can nurture entrepreneurial leadership and contribute to sustainable growth in SMEs, which can inform policy and practice in the field of entrepreneurship.</p><!--/ Abstract__block -->","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":null,"pages":null},"PeriodicalIF":7.0,"publicationDate":"2024-08-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142021883","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Impact of knowledge management infrastructure and processes on automobile manufacturing firm innovative performance through the mediating role of agile project management practice","authors":"Hisham Idrees, Jin Xu, Syed Arslan Haider","doi":"10.1108/jkm-12-2023-1166","DOIUrl":"https://doi.org/10.1108/jkm-12-2023-1166","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The purpose of this study is to examine knowledge management (KM) infrastructure and processes on automobile manufacturing firm innovative performance through the mediating role of agile project management (APM) practice.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The data collection involved purposive and convenience sampling techniques to gather information from 692 employees employed in various public and private automobile manufacturing firms operating in Pakistan. To test the hypothesis, data analysis was conducted using Smart PLS software version 4, using the partial least squares and structural equation modeling technique.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The result revealed that knowledge management infrastructure and processes has a positive and significant effect on firm innovative performance. Moreover, agile project management practices positively and significantly mediate the relationship between knowledge management infrastructure and processes and firm innovative performance.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The performance of high-tech automobile manufacturing firms can be enhanced by implementing agile project management practices, especially when stimulated by external factors such as innovation. In an increasingly dynamic environment, innovation acts as a favorable factor that amplifies the positive impact of agile methodologies on firm performance.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>Researchers can use these findings to identify knowledge gaps that need to be addressed in future studies and understand how strategies relate to processes within the KM-APM framework. This study provides practitioners with insights on applying KM practices in an APM context to enhance knowledge performance. Practitioners can use the framework to plan KM activities that support corporate strategy across all organizational layers, ensuring the appropriate knowledge is conveyed at each level.</p><!--/ Abstract__block -->","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":null,"pages":null},"PeriodicalIF":7.0,"publicationDate":"2024-08-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141918807","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Knowledge arbitrage: what are the risks, and do they matter?","authors":"Juthamon Sithipolvanichgul, Amandeep Dhir, Shalini Talwar, Pallavi Srivastava, Puneet Kaur","doi":"10.1108/jkm-05-2023-0411","DOIUrl":"https://doi.org/10.1108/jkm-05-2023-0411","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>It is largely acknowledged that arbitrating the flow of knowledge can help firms strategically leverage tacit and explicit internal knowledge. However, despite the apparent scholarly and managerial acceptance of the criticality of the flow of knowledge between various stakeholders, the academic understanding of knowledge arbitrage remains coarse-grained. There are practically no empirical insights available to unravel the consequences of firms’ knowledge arbitrage choices regarding rewards and risks. This study aims to identify the risks that emerge as firms channel the flow of knowledge from surplus to deficit areas within organizational boundaries. To this end, the authors investigate several subsumed subprocesses in knowledge arbitrage to map the associated risks.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This study used an exploratory qualitative approach to examine the risks that emerge as firms attempt to support knowledge flows within their organizational boundaries. The data were collected through open-ended essays via an online research platform from 45 full-time employees of firms operating in different sectors. The collected data were analyzed inductively through open, axial and selective coding.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The research findings identified three key subprocesses of knowledge arbitrage: knowledge diffusion, knowledge brokering and knowledge absorption. These subprocesses are susceptible to various risks arising the form of channels, champions, sharers and receivers of knowledge flows. In general, the study showed that a firm’s decision regarding knowledge flows, such as structured or random flows, or the presence or absence of designated coordinators to broker the flow carries specific risks for both sharers and receivers. In particular, while the risks of knowledge hiding, misinformation and disinformation manifest in all three subprocesses, low employee engagement, loss of knowledge and information overload also emerged as key risks in any two of the three subprocesses.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study offers valuable insights by uncovering the hitherto unexplored risks in intrafirm knowledge arbitrage. Given that knowledge is a crucial organizational tool for driving performance, innovation and competitive advantage, understanding the risks associated with intrafirm arbitrated knowledge flows can help firms anticipate and mitigate the associated adverse consequences. The findings make a novel contribution by offering (a) a comprehensive categorization of the risks associated with knowledge arbitrage rooted in processes, people and structures and (b) a macro overview of knowledge arbitrage risks associated with the processes of knowledge diffusion, knowledge brokering and knowledge absorption.</p><!--/ Abstract__block -->","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":null,"pages":null},"PeriodicalIF":7.0,"publicationDate":"2024-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141904642","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}