The impact of social support on individual health knowledge creation in online patient communities: the mediating role of attitude

IF 6.6 2区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Journal of Knowledge Management Pub Date : 2024-12-31 DOI:10.1108/jkm-02-2024-0135

Haibao Zhao

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引用次数: 0

Abstract

Purpose

This study aims to explore the impact mechanism of social support on individual health knowledge creation among users in online patient communities, guide and promote the creation of health knowledge and provide insights into managing online patient communities.

Design/methodology/approach

A theoretical model was constructed by integrating social impact and social support theories. Data were collected through questionnaires, and 750 valid responses were analysed using a structural equation model.

Findings

This study found the following. (1) Social support influences individual health knowledge creation through the mediating effects of creative self-efficacy and positive emotions. (2) The general rule of the strength of the influencing factors on individual health knowledge creation is that creative self-efficacy > positive emotions. (3) The general pattern of the mediating effect of attitude factors between social support and health knowledge creation is that creative self-efficacy > positive emotions. (4) The key path for social support to influence individual health knowledge creation is “social support → creative self-efficacy → health knowledge creation”. (5) The dimensions of social support in online patient communities can be divided into information, emotional, respect and network support. Individual health knowledge creation can be divided into health knowledge externalisation, combination, socialisation and internalisation.

Originality/value

This study expands the application scope of social influence theory and opens up the “black box” of the impact of social support on individual health knowledge creation behaviour. Simultaneously, the dimensions of social support, individual health knowledge creation and the mediating role between social support and health knowledge creation are discussed.

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社会支持对在线患者社区个人健康知识创造的影响：态度的中介作用

目的探讨社会支持对网络患者社区用户个人健康知识创造的影响机制，指导和促进健康知识创造，为网络患者社区管理提供参考。设计/方法/途径整合社会影响理论和社会支持理论构建理论模型。通过问卷调查收集数据，采用结构方程模型对750份有效回复进行分析。这项研究发现如下。(1)社会支持通过创造自我效能感和积极情绪的中介作用影响个体健康知识创造。(2)个体健康知识创造影响因素强弱的一般规律为：创造自我效能感>；积极的情感。(3)态度因素在社会支持与健康知识创造之间中介作用的一般模式为：创造自我效能感；积极的情感。(4)社会支持影响个体健康知识创造的关键路径是“社会支持→创造自我效能感→健康知识创造”。(5)网络患者社区的社会支持维度可分为信息支持、情感支持、尊重支持和网络支持。个体健康知识创造可分为健康知识外部化、组合化、社会化和内部化。原创性/价值本研究拓展了社会影响理论的应用范围，打开了社会支持对个体健康知识创造行为影响的“黑匣子”。同时，讨论了社会支持、个体健康知识创造的维度以及社会支持与健康知识创造之间的中介作用。

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来源期刊

Journal of Knowledge Management Multiple-

CiteScore

13.70

自引率

15.70%

发文量

期刊介绍： Knowledge Management covers all the key issues in its field including: ■Developing an appropriate culture and communication strategy ■Integrating learning and knowledge infrastructure ■Knowledge management and the learning organization ■Information organization and retrieval technologies for improving the quality of knowledge ■Linking knowledge management to performance initiatives ■Retaining knowledge - human and intellectual capital ■Using information technology to develop knowledge management ■Knowledge management and innovation ■Measuring the value of knowledge already within an organization ■What lies beyond knowledge management?