Jia Chen, Kristin Layous, Tim Wildschut, Constantine Sedikides
{"title":"Identifying nostalgia in text: The development and validation of the nostalgia dictionary","authors":"Jia Chen, Kristin Layous, Tim Wildschut, Constantine Sedikides","doi":"10.1002/jcpy.1359","DOIUrl":"10.1002/jcpy.1359","url":null,"abstract":"<p>Nostalgia is a prevalent emotion that confers psychological benefits and influences consumer behavior. We developed and validated the 98-word Nostalgia Dictionary to automatize the assessment of nostalgicity in narratives (e.g., customer reviews, social media). First, we created an initial wordlist by identifying the most frequently used words in nostalgia narratives and by relying on the nostalgia literature. Second, we finalized the dictionary by testing experimentally the expanded wordlist for its capacity to differentiate nostalgia from related emotions. Third, we validated the dictionary by demonstrating that it corresponds to self-reports and coder-ratings of nostalgia, produces result patterns expected by theory, and predicts favorability ratings of books and consumer experiences, even after adjusting for positive emotion words. We discuss the potential of the Nostalgia Dictionary to advance research and practice.</p>","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"33 4","pages":"728-742"},"PeriodicalIF":4.8,"publicationDate":"2023-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46178632","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The metaverse and consumer psychology: An introduction to Research Dialogue","authors":"L. J. Shrum","doi":"10.1002/jcpy.1355","DOIUrl":"10.1002/jcpy.1355","url":null,"abstract":"","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"34 1","pages":"140-141"},"PeriodicalIF":4.8,"publicationDate":"2023-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45810279","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Metaverse: A new digital frontier for consumer behavior","authors":"Rhonda Hadi, Shiri Melumad, Eric S. Park","doi":"10.1002/jcpy.1356","DOIUrl":"10.1002/jcpy.1356","url":null,"abstract":"<p>This work offers a multidisciplinary perspective on the Metaverse, focusing on its potential implications for consumer behavior. We begin by proposing a conceptualization of the Metaverse as being uniquely defined by the convergence of five key elements—it is digitally mediated, spatial, immersive, shared, and operates in real-time. We then discuss how these components might collectively alter our understanding of consumer behavior in three domains: consumer identity, social influence, and ownership. We conclude by outlining an agenda for future research to help broaden our understanding of the Metaversal marketplace and its impact on consumer behavior. This work serves as a starting point to characterize a shift that is unfolding in the marketplace and to consider, through a consumer behavior lens, the numerous changes it may bring.</p>","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"34 1","pages":"142-166"},"PeriodicalIF":4.8,"publicationDate":"2023-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/jcpy.1356","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46293599","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Already here: Metaverse in touch and sound","authors":"Stefano Puntoni","doi":"10.1002/jcpy.1358","DOIUrl":"10.1002/jcpy.1358","url":null,"abstract":"<p>This commentary questions two common assumptions underlying discussions of how digital technology can enrich the consumer experience. First, broad conceptualizations tend to accommodate augmented reality and virtual reality under a single metaverse umbrella. This commentary draws attention to differences between the two and to the present-day prevalence of augmented reality experiences. Second, discussions of the metaverse tend to focus on visual experiences. This commentary draws attention to the impact that augmented reality is having through other senses. I argue that augmented reality experiences are ubiquitous because smartphones and wearables enrich our everyday life with haptic and sonic information.</p>","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"34 1","pages":"174-176"},"PeriodicalIF":4.8,"publicationDate":"2023-04-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43798068","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The digital frontier as a liminal space","authors":"Russell Belk","doi":"10.1002/jcpy.1357","DOIUrl":"10.1002/jcpy.1357","url":null,"abstract":"<p>Hadi et al. (<i>Journal of Consumer Psychology</i>, 34, 2023) have created a masterful and wide-sweeping review of the consumer behavior literature on the Metaverse. They envision our encounter with the Metaverse as a consumer journey. In this commentary, I highlight some of their unique contributions and suggest additional insights that emerge when we view the digital frontier as a liminal place betwixt and between now and then, here and there, and reality and virtuality. The Metaverse is also a metaphor and I entertain three metaphoric interpretations. First, the Metaverse is an experience machine of the sort that Robert Nozick imagined in his thought experiment involving real and artificial pleasures. Alternatively, consumers themselves can be seen as desiring machines as Gilles Deleuze and Féliz Guattari characterized them, and the Metaverse can be seen as an instantiation of our collective desires. Or thirdly, the Metaverse can be regarded as a shared hallucination. As these diverse metaphors suggest, imagining the metaverse is a projective exercise. But the consequences may involve up to a trillion dollars in revenues, so I hope these provocations prove useful whether they are ultimately borne out or not.</p>","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"34 1","pages":"167-173"},"PeriodicalIF":4.8,"publicationDate":"2023-04-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/jcpy.1357","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49523353","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Mental accounting of product returns","authors":"Chang-Yuan Lee, Carey K. Morewedge","doi":"10.1002/jcpy.1354","DOIUrl":"10.1002/jcpy.1354","url":null,"abstract":"<p>Product returns incur a substantial financial loss for retailers. We demonstrate how, when, and why cross-selling during the product returns process can reduce this loss in revenue. We find consumers more readily spend money refunded from product returns than unspent money. We theorize that this <i>refund effect</i> occurs because consumers psychologically realize the loss of money when purchasing products and earmark that money for spending. Thus, consumers feel a smaller psychological loss when spending refunded money than unspent money on a subsequent purchase. In six experiments, we find consumers spend refunded money more freely than unspent money, even more than windfall gains like lottery winnings, on products in similar and different product categories (e.g., groceries vs. apparel). However, the refund effect only holds when consumers do not expect to return products at the point of purchase and before refunded money is commingled with money in other accounts. Our findings identify a new fungibility violation due to mental accounting (i.e., a new source effect), and illustrate its value for generating, validating, and explaining revenue retention strategies.</p>","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"33 3","pages":"583-590"},"PeriodicalIF":4.8,"publicationDate":"2023-04-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/jcpy.1354","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42429483","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Eve Sarah Troll, Julius Frankenbach, Malte Friese, David D. Loschelder
{"title":"A meta-analysis on the effects of just-below versus round prices","authors":"Eve Sarah Troll, Julius Frankenbach, Malte Friese, David D. Loschelder","doi":"10.1002/jcpy.1353","DOIUrl":"10.1002/jcpy.1353","url":null,"abstract":"<p>Marketers' proclivity for just-below prices (e.g., $9.99) is rooted in an expected higher demand than for round prices ($10.00). The literature, however, lacks a comprehensive assessment of when and how price endings matter. Three mechanisms might explain price-ending effects on consumers' purchase decisions: just-below prices (1) improve price perceptions, but (2) impair perceived product quality, and (3) cause consumers to underestimate prices. A preregistered meta-analysis (<i>k</i> = 69 studies, <i>m</i> = 362 effect sizes, <i>N</i> = 40,541) established that just-below (vs. round) prices tend to increase purchase decisions (<i>g</i> = 0.13, CI<sub>95%</sub>[0.01, 0.25]), result in an advantageous price image (<i>g</i> = 0.28, CI<sub>95%</sub>[0.09, 0.48]), have no effect on perceived product quality (<i>g</i> = 0.00, CI<sub>95%</sub>[−0.17, 0.18], <i>p</i> = 0.96), and are more often underestimated (<i>g</i> = 0.67, CI<sub>95%</sub>[0.04, 1.30]). Participant, study, price, and product characteristics moderate the magnitude of these effects. Overall, the effect sizes are small and highly heterogenous, <i>p</i>-curve analyses revealed a large proportion of nonsignificant effects, and publication bias corrections suggest smaller and, at times, nonsignificant true effects. We discuss theoretical and applied implications for the pricing literature.</p>","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"34 2","pages":"299-325"},"PeriodicalIF":4.8,"publicationDate":"2023-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/jcpy.1353","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50907897","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
S. Rathee, S. Banker, Arul Mishra, Hari Prasad Mishra
{"title":"Algorithms learn and propagate gender‐biased representations of consumers","authors":"S. Rathee, S. Banker, Arul Mishra, Hari Prasad Mishra","doi":"10.1002/jcpy.1351","DOIUrl":"https://doi.org/10.1002/jcpy.1351","url":null,"abstract":"","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"1 1","pages":""},"PeriodicalIF":4.8,"publicationDate":"2023-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50907889","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Algorithms propagate gender bias in the marketplace—with consumers’ cooperation","authors":"Shelly Rathee, Sachin Banker, Arul Mishra, Himanshu Mishra","doi":"10.1002/jcpy.1351","DOIUrl":"https://doi.org/10.1002/jcpy.1351","url":null,"abstract":"<p>Recent research shows that algorithms learn societal biases from large text corpora. We examine the marketplace-relevant consequences of such bias for consumers. Based on billions of documents from online text corpora, we first demonstrate that from gender biases embedded in language, algorithms learn to associate women with more negative consumer psychographic attributes than men (e.g., associating women more closely with <i>impulsive</i> vs. <i>planned</i> investors). Second, in a series of field experiments, we show that such learning results in the delivery of gender-biased digital advertisements and product recommendations. Specifically, across multiple platforms, products, and attributes, we find that digital advertisements containing negative psychographic attributes (e.g., impulsive) are more likely to be delivered to women compared to men, and that search engine product recommendations are similarly biased, which influences consumer's consideration sets and choice. Finally, we empirically examine consumer's role in co-producing algorithmic gender bias in the marketplace and observe that consumers reinforce these biases by accepting gender stereotypes (i.e., clicking on biased ads). We conclude by discussing theoretical and practical implications.</p>","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"33 4","pages":"621-631"},"PeriodicalIF":4.8,"publicationDate":"2023-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50149834","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ximena Garcia-Rada, Michael I. Norton, Rebecca K. Ratner
{"title":"A desire to create shared memories increases consumers' willingness to sacrifice experience quality for togetherness","authors":"Ximena Garcia-Rada, Michael I. Norton, Rebecca K. Ratner","doi":"10.1002/jcpy.1352","DOIUrl":"10.1002/jcpy.1352","url":null,"abstract":"<p>This work examines the trade-offs that consumers in relationships make between the overall quality of an activity (i.e., experience quality) and the ability to share the activity in physical proximity to a relationship partner (i.e., togetherness). A pilot study and five experiments demonstrate that consumers value togetherness (vs. experience quality) relatively more when they share the experience with a close (vs. distant) relationship partner. Importantly, this work documents a novel mechanism underlying the value that consumers place on togetherness: a desire to create shared memories. Supportive of this mechanism, the extent to which consumers value togetherness (vs. experience quality) is increased when outcomes for the self and the partner are asymmetrical (vs. symmetrical) if choosing to be apart and is reduced when the experience is framed as utilitarian (vs. hedonic) and when consumers are reminded that they can create shared memories even when apart. Taken together, this work extends previous research on shared consumption by documenting a desire to create shared memories as a novel driver of consumer decision-making in the context of close relationships.</p>","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"34 2","pages":"247-263"},"PeriodicalIF":4.8,"publicationDate":"2023-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/jcpy.1352","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44491637","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}