Business HorizonsPub Date : 2024-06-22DOI: 10.1016/S0007-6813(24)00075-2
{"title":"Inside front cover - ed board","authors":"","doi":"10.1016/S0007-6813(24)00075-2","DOIUrl":"https://doi.org/10.1016/S0007-6813(24)00075-2","url":null,"abstract":"","PeriodicalId":48347,"journal":{"name":"Business Horizons","volume":"67 4","pages":"Page IFC"},"PeriodicalIF":5.8,"publicationDate":"2024-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0007681324000752/pdfft?md5=5c9a17158c97690e432ee35d5aba65a5&pid=1-s2.0-S0007681324000752-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141444235","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Business HorizonsPub Date : 2024-06-18DOI: 10.1016/j.bushor.2024.06.002
{"title":"Written by ChatGPT: AI, large language models, conversational chatbots, and their place in society and business","authors":"","doi":"10.1016/j.bushor.2024.06.002","DOIUrl":"10.1016/j.bushor.2024.06.002","url":null,"abstract":"","PeriodicalId":48347,"journal":{"name":"Business Horizons","volume":"67 5","pages":"Pages 453-459"},"PeriodicalIF":5.8,"publicationDate":"2024-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141503612","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Business HorizonsPub Date : 2024-05-29DOI: 10.1016/j.bushor.2024.05.008
{"title":"Generative artificial intelligence in small and medium enterprises: Navigating its promises and challenges","authors":"","doi":"10.1016/j.bushor.2024.05.008","DOIUrl":"10.1016/j.bushor.2024.05.008","url":null,"abstract":"<div><p>The latest technological developments in generative artificial intelligence (GenAI) offer powerful capabilities to small and medium enterprises<span> (SMEs) as they facilitate the democratization of scalability and creativity. With little technical expertise or financial resources, SMEs can leverage this technology to streamline work processes and unleash innovation, improving their product offerings and long-term competitiveness. In this article, we discuss how SMEs can navigate both the promises and challenges of GenAI and offer a roadmap for deploying the technology. We then introduce a sailing metaphor that reveals key strategic dimensions for GenAI deployment: competency of employees, effective leadership and work values, organizational culture, collaboration and cooperation, and relationships with third parties. We conclude with practical recommendations for successfully deploying GenAI in SMEs.</span></p></div>","PeriodicalId":48347,"journal":{"name":"Business Horizons","volume":"67 5","pages":"Pages 629-648"},"PeriodicalIF":5.8,"publicationDate":"2024-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141503695","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Business HorizonsPub Date : 2024-05-29DOI: 10.1016/j.bushor.2024.05.007
Dorothea Nilusha Aliman , Thorsten Hennig-Thurau , André Henke
{"title":"Navigating the enterprise metaverse: How virtual reality affects business agility and meeting outcomes","authors":"Dorothea Nilusha Aliman , Thorsten Hennig-Thurau , André Henke","doi":"10.1016/j.bushor.2024.05.007","DOIUrl":"10.1016/j.bushor.2024.05.007","url":null,"abstract":"<div><div>Team meetings have been at the heart of businesses worldwide for a long time, regardless of industry and region. While extant research has outlined the advantages and challenges of using virtual reality (VR) for team meetings like higher closeness and increased exhaustion, it is largely unclear which effects dominate in real-world conditions. With a focus on business agility (i.e., an organization’s ability to adapt and respond quickly to developments and market conditions) while studying other meeting outcomes, this research outlines two studies in which managers of a public German organization use either videoconferencing or VR headsets for agile meetings. The findings suggest that regarding business agility and other outcomes of interest, entering the enterprise metaverse with VR headsets can be worthwhile for suitable meetings. Based on these insights, the authors offer a six-step process to guide managerial decisions on when and how to make the most out of metaverse meetings.</div></div>","PeriodicalId":48347,"journal":{"name":"Business Horizons","volume":"68 5","pages":"Pages 575-588"},"PeriodicalIF":7.0,"publicationDate":"2024-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144890234","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Business HorizonsPub Date : 2024-05-29DOI: 10.1016/j.bushor.2024.05.009
{"title":"Navigating software development in the ChatGPT and GitHub Copilot era","authors":"","doi":"10.1016/j.bushor.2024.05.009","DOIUrl":"10.1016/j.bushor.2024.05.009","url":null,"abstract":"<div><p>Generative artificial intelligence (GenAI) technologies using LLMs (large language models), such as ChatGPT and GitHub Copilot, with the ability to create code, have the potential to change the software-development landscape. Will this process be incremental, with software developers learning GenAI skills to supplement their existing skills, or will the process be more destructive, with the loss of large numbers of development jobs and a radical change in the responsibilities of the remaining developers? Given the rapid growth of AI capabilities, it is impossible to provide a crystal ball, but this article aims to give insight into the adoption of GenAI with LLMs in software development. The article gives an overview of the software-development industry and of the job functions of software developers. A literature review, combined with a content analysis of online comments from developers, gives insight into how GenAI implemented with LLMs is changing software development and how developers are responding to these changes. The article ties the academic and developer insights together into recommendations for software developers, and it describes a CMM (capability maturity model) framework for assessing and improving LLM development usage.</p></div>","PeriodicalId":48347,"journal":{"name":"Business Horizons","volume":"67 5","pages":"Pages 649-661"},"PeriodicalIF":5.8,"publicationDate":"2024-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0007681324000697/pdfft?md5=5a9279376151ad1be35134828ecf3e36&pid=1-s2.0-S0007681324000697-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141503694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Business HorizonsPub Date : 2024-05-24DOI: 10.1016/j.bushor.2024.05.006
{"title":"Creational and conversational AI affordances: How the new breed of chatbots is revolutionizing knowledge industries","authors":"","doi":"10.1016/j.bushor.2024.05.006","DOIUrl":"10.1016/j.bushor.2024.05.006","url":null,"abstract":"<div><p>The new generative AI (GenAI) paradigm offers unprecedented opportunities for users to tap into. AI capabilities are increasingly helpful in creative and knowledge-intensive domains that have long been considered a territory of human expertise. The new breed of chatbots is based on large language models (LLMs), and they have overcome many constraints that plague the everyday use of previous AI technologies. This article employs the theory of affordances to understand how ChatGPT facilitates (i.e., affords) and constrains (i.e., disaffords) the usefulness of a new breed of chatbots. We further divide two distinct yet interrelated dimensions of new AI affordances: creational and conversational. Via 29 interviews with professionals using ChatGPT in various creative and knowledge-intensive sectors, we identify three creational affordances (content creation and enhancement, knowledge acquisition and creativity augmentation, and task automation) and three conversational affordances (contextual sensitivity, interactive accessibility, and human-AI workflow synergy). Creational affordances refer to the system’s ability to produce novel outputs and automate routine work, whereas conversational affordances encompass the variety of interaction possibilities with an AI system. Both affordances also involve disaffordances that limit the usefulness of the new types of AI systems. Furthermore, we introduce an integrated framework that shows how creational and conversational affordances reinforce each other via meta-affordances of accessibility, accumulation, and adaptability. We illustrate our findings with practical examples and offer guidelines for using these emerging capabilities in company settings.</p></div>","PeriodicalId":48347,"journal":{"name":"Business Horizons","volume":"67 5","pages":"Pages 615-627"},"PeriodicalIF":5.8,"publicationDate":"2024-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0007681324000661/pdfft?md5=badfa5c4647c439a611fe6a99a0c0373&pid=1-s2.0-S0007681324000661-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141145207","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Business HorizonsPub Date : 2024-05-21DOI: 10.1016/j.bushor.2024.05.005
{"title":"Generative AI in higher education and beyond","authors":"","doi":"10.1016/j.bushor.2024.05.005","DOIUrl":"10.1016/j.bushor.2024.05.005","url":null,"abstract":"<div><p>Generative artificial intelligence (GenAI) is a method of machine learning that uses algorithms to create new content such as images, text, and video. In the last year, the popularity of GenAI has exploded. Websites like ChatGPT and DALL-E have become ubiquitous in everything from logo and NFT creation to social media content and artistic verse construction. While the popularity of GenAI is undeniable, the adoption of these technological tools has been splintered in higher education. This conceptual study examines the relationship between transparency and responsibility in the usage of GenAI. We go further, examining the relationship between training and application of skills within higher education. Finally, we propose a framework for how higher education can engage with GenAI to better prepare students to use it outside of school.</p></div>","PeriodicalId":48347,"journal":{"name":"Business Horizons","volume":"67 5","pages":"Pages 607-614"},"PeriodicalIF":5.8,"publicationDate":"2024-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141131218","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Business HorizonsPub Date : 2024-05-21DOI: 10.1016/j.bushor.2024.05.004
{"title":"Managerial framework for evaluating AI chatbot integration: Bridging organizational readiness and technological challenges","authors":"","doi":"10.1016/j.bushor.2024.05.004","DOIUrl":"10.1016/j.bushor.2024.05.004","url":null,"abstract":"<div><p>The ubiquity of chatbots continues to expand, offering a multitude of benefits for firms. While acknowledging the capabilities of AI chatbots to handle customer interactions and improve response times, we critically examine several challenges they present, including interoperability challenges, data protection concerns, and biased output. This research presents a novel framework for managers to assess a firm’s readiness to adopt AI chatbot technology through the lens of the technology acceptance model (TAM), which has been adapted to account for the critical challenges associated with the emerging technology. Incorporating four factors—subjective norms, compatibility, facilitating conditions, and trust—allows for a more holistic assessment of a firm’s readiness to adopt AI chatbot technology. The framework, together with a readiness assessment tool, provides a comprehensive mechanism for managerial decision-making, focusing on the adoption of AI chatbots in customer service, sales, and marketing business functions. In exploring these factors, our article explores the managerial implications of integrating AI chatbots into business processes, ensuring an informed and holistic approach to technology adoption.</p></div>","PeriodicalId":48347,"journal":{"name":"Business Horizons","volume":"67 5","pages":"Pages 595-606"},"PeriodicalIF":5.8,"publicationDate":"2024-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0007681324000648/pdfft?md5=79d014aceb0fdeedac791f70c8229bf2&pid=1-s2.0-S0007681324000648-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141138635","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}