Tyreal Yizhou Qian , Bo Yu , Robbie Matz , Lei Luo , Chenglong Xu
{"title":"Gamification for consumer loyalty: An exploration of unobserved heterogeneity in gamified esports social live streaming","authors":"Tyreal Yizhou Qian , Bo Yu , Robbie Matz , Lei Luo , Chenglong Xu","doi":"10.1016/j.tele.2023.102062","DOIUrl":"https://doi.org/10.1016/j.tele.2023.102062","url":null,"abstract":"<div><p>Esports has been boosted by the proliferation of gamified social live streaming (SLS) platforms over the past few years. While previous research has recognized the complexity of gamification, limited scholarship has examined gamification effectiveness in terms of consumer loyalty in esports. Through the lens of technology acceptance model (TAM), the current study surveyed esports consumers of two SLS platforms (n = 583) to explore the relationships between gamification dimensions, TAM determinants, and SLS platform loyalty. We examined the structural model on both aggregate and segment-specific levels and revealed the existence of unobserved heterogeneity in the model’s paths and observations. The findings provided unique insights into gamification effectiveness and esports consumer heterogeneity. Theoretical and managerial implications were discussed accordingly.</p></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"85 ","pages":"Article 102062"},"PeriodicalIF":8.5,"publicationDate":"2023-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49752638","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Stories that engage the audience: An investigation of popular breast cancer narratives on social media","authors":"Zexin Ma , Rong Ma , Xinyan Zhao , Xiaohui Wang","doi":"10.1016/j.tele.2023.102048","DOIUrl":"https://doi.org/10.1016/j.tele.2023.102048","url":null,"abstract":"<div><p>Narratives play a critical role in health communication and promotion on social media. This study aimed to identify the features of popular social media narratives that generate emotional support and engage users in cancer communication. We conducted a content analysis of popular breast cancer narratives (<em>N</em> = 410) by five influential breast cancer non-profit organizations on Facebook. Based on a theoretical framework grounded in narrative communication research, we analyzed these narratives in the following dimensions: narrative content (e.g., character attributes, events, and mood), narrative form (e.g., perspective and length), literary techniques (e.g., imperatives, metaphors, and celebrity appeals), and visual elements (e.g., the color pink, events, and vividness). Negative binomial and linear regressions were conducted to examine the relationships between narrative characteristics and three types of social media engagement: affective, cognitive, and behavioral engagement. Results showed that cancer stories that were longer, less emotionally intensive, told from the cancer survivor’s perspective, with gender identity–related information, describing the act of providing social support, explicitly requesting engagement and/or donation, and using more vivid forms of visuals such as linked images tended to be more engaging. However, different narrative features were associated with the three engagement outcomes differently. This study provides a framework for understanding how health communicators can leverage social media to share cancer narratives to reach and engage the intended audience.</p></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"85 ","pages":"Article 102048"},"PeriodicalIF":8.5,"publicationDate":"2023-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49752450","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hongjun Yang , Shengtai Zhang , Zihe Diao , Dezhong Sun
{"title":"What motivates users to continue using current short video applications? A dual-path examination of flow experience and cognitive lock-in","authors":"Hongjun Yang , Shengtai Zhang , Zihe Diao , Dezhong Sun","doi":"10.1016/j.tele.2023.102050","DOIUrl":"10.1016/j.tele.2023.102050","url":null,"abstract":"<div><p>Short video applications are becoming a new form of entertainment and diversion for social media users. However, the underlying reasons why people are immersed in and continue to use current short-form video applications still need to be investigated in depth. This study examines the dual drivers (flow experience and cognitive lock-in) and their antecedents of sustained use of short-form social media based on flow theory and status quo bias theory. The model proposed in this study was tested by analyzing data from a sample of 365 users. The results indicate that flow experience and cognitive lock-in positively influence continued intention to use. In addition, recommended information characteristics (self-referencing and serendipity) significantly affect flow experience, while recommendation information vividness has insignificant effects on flow experience. Also, sunk costs, network externalities, and habits positively affect cognitive lock-in. This study explains the two-factor driven path of short-video users’ continuous usage intention, as well as provides some valuable insights into the sustainable development of short video platforms.</p></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"85 ","pages":"Article 102050"},"PeriodicalIF":8.5,"publicationDate":"2023-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43360993","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Rise of social bots: The impact of social bots on public opinion dynamics in public health emergencies from an information ecology perspective","authors":"Han Luo , Xiao Meng , Yifei Zhao , Meng Cai","doi":"10.1016/j.tele.2023.102051","DOIUrl":"10.1016/j.tele.2023.102051","url":null,"abstract":"<div><p><span><span>Social bots exacerbate emotional chaos and network disorder during sudden public opinion outbreaks. Drawing on information ecology theory, we analyze how social bots as information person characteristics influence information characteristics represented by topic tendency and sentiment spreading and environmental characteristics represented by information diffusion and network influence, and further discuss the conditional role played by social bots in public opinion dynamics. By comparing different </span>machine learning<span><span> models, the study selects the XGBoost model with the highest accuracy to identify the type of social bots with specific automation features in the Chinese context. Meanwhile, based on the representative </span>public health emergency, the study uses a large-scale social media dataset (</span></span><em>N</em><span> = 328539) to explore how social bots affect multi-dimensional public opinion dynamics in the information ecosystem. It was found that the information published by social bots and human users has an entirely different dissemination mechanism, and social bots have a significant impact on topic tendency, sentiment spreading, information diffusion, and network influence in cyberspace. Moreover, social bots also play an important moderating role in the information diffusion and network influence of affective information. Relevant findings provide a practical reference for the recognition and prevention of social bots, and help emergency management departments to stabilize public sentiments by intervening in the behavior of social bots, weakening the influence of negative public opinion, and promoting the management of public opinions in emergencies and the maintenance of network order.</span></p></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"85 ","pages":"Article 102051"},"PeriodicalIF":8.5,"publicationDate":"2023-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48869800","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Is ChatGPT scary good? How user motivations affect creepiness and trust in generative artificial intelligence","authors":"Tae Hyun Baek, Minseong Kim","doi":"10.1016/j.tele.2023.102030","DOIUrl":"https://doi.org/10.1016/j.tele.2023.102030","url":null,"abstract":"","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"83 1","pages":"102030"},"PeriodicalIF":8.5,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"55126605","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A social mapping of Swedish environment-focussed Facebook groups: The principles, methods and implementation of a mapping project","authors":"Vaia Doudaki , Nico Carpentier","doi":"10.1016/j.tele.2023.102021","DOIUrl":"https://doi.org/10.1016/j.tele.2023.102021","url":null,"abstract":"<div><p>Aiming to contribute to the sparse literature on social mapping methodologies, this article elaborates on the principles, procedures and research design of a social mapping project. It first demonstrates the design and implementation of a mapping project of active Facebook groups in Sweden that focus on the environment, by elaborating on the project’s mapping principles and procedures. The developed mapping methodology integrates a variety of data gathering and analysis methods (survey research, online search, big data analysis, content analysis), applying the principle of triangulation, to ensure the completeness of the mapping. It also combines small-scale and big data analysis, addressing the advantages and limitations of these methods, in the framework of the specific research. In the second part, the article gives the overview of the social map of the 152 identified environment-focussed Facebook groups, connected to Sweden, during 2019–2020, presenting their basic features, networks and environmental focal points. In their majority these groups adopt ecocentric positions towards the environment and openly critique anthropocentrism, often being connected to civil society and activist networks, concerning environmental issues and action. These findings point to the potential of coordinated environmental action, being communicated and mediated through online spaces.</p></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"83 ","pages":"Article 102021"},"PeriodicalIF":8.5,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49727262","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Is ChatGPT scary good? How user motivations affect creepiness and trust in generative artificial intelligence","authors":"Tae Hyun Baek , Minseong Kim","doi":"10.1016/j.tele.2023.102030","DOIUrl":"https://doi.org/10.1016/j.tele.2023.102030","url":null,"abstract":"<div><p>Few studies have examined user motivations to use generative artificial intelligence (AI). This research aims to address this gap by examining how user motivations for ChatGPT usage affect perceived creepiness, trust, and the intention to continue using AI chatbot technology. The findings of an online survey (N = 421) reveal a negative relationship between personalization and creepiness, while task efficiency and social interaction are positively associated with creepiness. Increased levels of creepiness, in turn, result in decreased continuance intention. Furthermore, task efficiency and personalization have a positive impact on trust, leading to increased continuance intention. The results contribute to the field of human–computer interaction by investigating the motivations for utilizing generative AI chatbots and advancing our comprehension of AI creepiness, trust, and continuance intention. The practical ramifications of this research can inform the design of user interfaces and the development of features for generative AI chatbots.</p></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"83 ","pages":"Article 102030"},"PeriodicalIF":8.5,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49751287","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Do social media matter? The effects of information seeking on COVID-19 psychological and behavioral processes","authors":"Christopher E. Beaudoin","doi":"10.1016/j.tele.2023.102027","DOIUrl":"https://doi.org/10.1016/j.tele.2023.102027","url":null,"abstract":"<div><p>With the evolution of media technologies, social media have developed as a means to purposive and incidental use and subsequent benefits and detriments. This study investigates how individuals’ use of information via social media helps them achieve psychological and behavioral advances in the context of the COVID-19 pandemic. This study’s novelty lies in its positioning of social media information seeking (SMIS) as a precursor to the staged behavioral processes of the Theory of Planned Behavior. This novel extension entails the testing of a conceptual model of the influence of SMIS on three psychological factors (i.e., attitudes, subjective norms, perceived behavioral control), which, in turn, predict behavioral intention. It implements cross-sectional data from a survey of adults in New York City in 2020 (N = 1,021). The structural equation models were well-fitting and generally validated by the data, including the posited two steps from SMIS to psychological factors to behavioral intention. Structural equation modeling underscores the role of SMIS as a core driver of wearing a facemask, with positive effects on attitudes and perceived behavioral control and subsequent mediated positive effects on behavioral intention. In terms of sheltering in place, there was evidence of positive effects of SMIS on perceived behavioral control and, in turn, from the three psychological factors to behavioral intention, but the mediation role of the psychological factors was weaker in this model. Theoretical and practical implications are discussed.</p></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"83 ","pages":"Article 102027"},"PeriodicalIF":8.5,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49750986","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Kadri Männasoo , Jon Kristian Pareliussen , Artjom Saia
{"title":"Digital capacity and employment outcomes: Microdata evidence from pre- and post-COVID-19 Europe","authors":"Kadri Männasoo , Jon Kristian Pareliussen , Artjom Saia","doi":"10.1016/j.tele.2023.102024","DOIUrl":"https://doi.org/10.1016/j.tele.2023.102024","url":null,"abstract":"<div><p>This paper examines the relationship between employment outcomes and broadband Internet access, education and digital skills using the pre- and post-COVID-19 survey waves of the Eurostat Community Statistics on Information Society from 2017, 2019, and 2021 in 27 European countries. Joint estimates of individuals’ employment status and skills employ external controls based on Eurostat and COVID-19 European Regional Tracker NUTS1-level regional statistics and Oxford COVID-19 Government Response Tracker information on governments’ containment and economic support measures. Broadband access, digital skills and educational attainment combine to raise employment outcomes, but COVID-19 has changed these relationships in distinct ways. It has increased employment benefits from formal education and roughly tripled the labor market advantages from having household members with tertiary education. The pandemic has increased the employment value of having at least some digital skills, while the relative benefits of more advanced digital skills shrank.</p></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"83 ","pages":"Article 102024"},"PeriodicalIF":8.5,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49751408","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Migration stress, risky Internet uses, and scam victimization: An empirical study among Chinese migrant workers","authors":"Hongliang Chen , Yunsha Pu , David Atkin","doi":"10.1016/j.tele.2023.102022","DOIUrl":"https://doi.org/10.1016/j.tele.2023.102022","url":null,"abstract":"<div><p>In China, Internet scams against migrant workers have grown increasingly prevalent. This study uses routine activity theory and uses and gratifications theory to investigate how migration stress affects susceptibility to risky internet use and scam-related outcomes among Chinese migrant workers. The present study utilized a survey of 543 migrant workers. Findings revealed that migration stress was a significant predictor of engaging in risky online leisure activities, risky online shopping, privacy disclosure, and a lack of protective measures. The failure to adopt protective behaviors and engagement in risky online leisure activities, online loaning, and privacy disclosure were also found to increase migrant workers’ exposure to scam information and victimization. Study results sheds light on the impact of migration stress on the online behavior of migrant workers in China and provides insights into protecting them from Internet scams. Our findings may inform the development of interventions aimed at preventing online scams against migrant workers and promoting safer Internet use.</p></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"83 ","pages":"Article 102022"},"PeriodicalIF":8.5,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49765629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}