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Exploring the Impact of Ethical Leadership on Proactive Customer Service Performance 探讨诚信领导对积极客户服务表现的影响
IF 1.3 4区 心理学
Social Behavior and Personality Pub Date : 2023-07-05 DOI: 10.2224/sbp.12406
Shuqiang Song, Jiao Zhou, LV Boyi
{"title":"Exploring the Impact of Ethical Leadership on Proactive Customer Service Performance","authors":"Shuqiang Song, Jiao Zhou, LV Boyi","doi":"10.2224/sbp.12406","DOIUrl":"https://doi.org/10.2224/sbp.12406","url":null,"abstract":"Employees' proactive customer service performance can increase customers' perceived service quality and satisfaction, which is important for the long-term development of service enterprises. Ethical leadership can affect employees' attitude and behavior by showcasing ethical norms and\u0000 improving employees' recognition of the organization. Using social identity theory and social cognitive theory, this study proposed that the relationship between ethical leadership and proactive customer service performance would be mediated by organizational identity and moderated by service\u0000 climate. Utilizing structural equation modeling, we found a positive association between ethical leadership and proactive customer service performance, in which organizational identity acted as a mediator and service climate acted as a moderator. This study has expanded understanding of the\u0000 antecedents of proactive customer service performance and filled a research gap on the relationship between service climate and proactive customer service performance. It offers a reference point and guidance for the management practice of service enterprises.","PeriodicalId":48157,"journal":{"name":"Social Behavior and Personality","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42614061","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Effects of Narcissistic Admiration and Narcissistic Rivalry on Conspicuous Consumption 自恋崇拜和自恋竞争对炫耀性消费的影响
IF 1.3 4区 心理学
Social Behavior and Personality Pub Date : 2023-07-05 DOI: 10.2224/sbp.12381
Zhaochunqiu Li
{"title":"The Effects of Narcissistic Admiration and Narcissistic Rivalry on Conspicuous Consumption","authors":"Zhaochunqiu Li","doi":"10.2224/sbp.12381","DOIUrl":"https://doi.org/10.2224/sbp.12381","url":null,"abstract":"Using the two-dimensional conceptualization and process model of narcissism, the process model of narcissistic status pursuit, and high-cost value signaling theory, I explored the effects and mechanisms of narcissistic admiration and narcissistic rivalry on conspicuous consumption.\u0000 A simulated consumption amount allocation task was completed by 324 participants. Results showed that narcissistic admiration was directly associated with conspicuous consumption, whereas narcissistic rivalry had no significant direct association with conspicuous consumption. Both narcissistic\u0000 admiration and narcissistic rivalry reduced conspicuous consumption by increasing the level of prestige, and promoted conspicuous consumption by increasing individual dominance; however, the effect of narcissistic admiration on prestige was stronger than that of narcissistic rivalry, and the\u0000 effect of narcissistic rivalry on dominance was stronger than that of narcissistic admiration. Both narcissistic admiration and narcissistic rivalry promoted conspicuous consumption through the chain mediating effect of dominance and status-seeking motivation.","PeriodicalId":48157,"journal":{"name":"Social Behavior and Personality","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44146673","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Psychometric Properties of the Chinese Version of the Filial Responsibility Scale 中国版孝顺责任量表的心理测量特性
IF 1.3 4区 心理学
Social Behavior and Personality Pub Date : 2023-07-05 DOI: 10.2224/sbp.12355
Xiaohui Ma, Lei Liang, Jing Liu, Xingyu Zhang, Xiying Li, Zhongling Pi
{"title":"Psychometric Properties of the Chinese Version of the Filial Responsibility Scale","authors":"Xiaohui Ma, Lei Liang, Jing Liu, Xingyu Zhang, Xiying Li, Zhongling Pi","doi":"10.2224/sbp.12355","DOIUrl":"https://doi.org/10.2224/sbp.12355","url":null,"abstract":"With the infusion of information technology into society, incorporating technology into everyday life has become instrumental for older adults. Recent studies have emphasized the importance of adult children's information support in older adults' daily lives and filial responsibility\u0000 expectations in the information era. However, few measurements of filial responsibility expectation include information expectation. We aimed to introduce a modified version of the Filial Responsibility Scale (FRS) for use with Chinese older adults. The results showed that the revised Chinese\u0000 version of the FRS included four factors: emotional expectation, instrumental expectation, contact expectation, and information expectation. The overall reliability was good, structural validity was good, and criterion-related validity was satisfactory. Thus, the four-dimensional structure\u0000 of the FRS is suitable for use in Chinese cultural settings and is an effective instrument to evaluate the filial expectation of older adults in the information era.","PeriodicalId":48157,"journal":{"name":"Social Behavior and Personality","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43262714","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Mental Health and Academic Performance in Postgraduates Studying Traditional Chinese Medicine: A Three-Year Longitudinal Study 中医研究生心理健康与学业表现:一项为期三年的纵向研究
IF 1.3 4区 心理学
Social Behavior and Personality Pub Date : 2023-07-05 DOI: 10.2224/sbp.12394
Zhaocun Chen, Guo-Ming Zhang, Jun Chen, Haiyang Chen, Fang Li, Chang-Qi Li
{"title":"Mental Health and Academic Performance in Postgraduates Studying Traditional Chinese Medicine: A Three-Year Longitudinal Study","authors":"Zhaocun Chen, Guo-Ming Zhang, Jun Chen, Haiyang Chen, Fang Li, Chang-Qi Li","doi":"10.2224/sbp.12394","DOIUrl":"https://doi.org/10.2224/sbp.12394","url":null,"abstract":"Traditional Chinese medicine (TCM) is one of the two mainstream medical practices in China's healthcare system. Postgraduate students largely determine the development and advancement of TCM; therefore, their mental health and academic achievement are vital to their performance as practitioners.\u0000 We conducted a longitudinal study to provide information on the changes in mental health before and after TCM training and the relationship between mental health and academic performance among postgraduate students. All participants were enrolled in full-time programs at a TCM university in\u0000 China, and they completed our questionnaire in the first month of registering as postgraduate students and at the end of training 3 years later. The results showed that the rate of positive symptoms for mental distress among TCM postgraduates was higher (12.2%) at the beginning of the first\u0000 postgraduate year than at the end of training (10.4%). Previous mental health status and comprehensive academic performance were predictors of mental health status at the second measurement. Implications of the findings are discussed.","PeriodicalId":48157,"journal":{"name":"Social Behavior and Personality","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42138968","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Anxiety and Brand Topic Searches During COVID-19: The Mediating Role of Vaccination Behavior COVID-19期间焦虑和品牌话题搜索:疫苗接种行为的中介作用
IF 1.3 4区 心理学
Social Behavior and Personality Pub Date : 2023-07-05 DOI: 10.2224/sbp.12417
Tsang Hsien Wang
{"title":"Anxiety and Brand Topic Searches During COVID-19: The Mediating Role of Vaccination Behavior","authors":"Tsang Hsien Wang","doi":"10.2224/sbp.12417","DOIUrl":"https://doi.org/10.2224/sbp.12417","url":null,"abstract":"I described the development of a country-level model to explore whether anxiety prevalence is positively associated with brand topic search interest (BTSI) through COVID-19 vaccination behavior. Secondary data for countrylevel anxiety prevalence and vaccination rate were collected for\u0000 60 countries. To assess BTSI, I extracted brand keywords from Google Trends' national search interests to compose four categories of country-level BTSI. The results indicated that people living in areas with higher rates of both vaccination and anxiety prevalence were significantly interested\u0000 in searching for entertainment and sports brands. COVID-19 vaccination rate positively mediated the relationship between country-level anxiety prevalence and BTSI in tourism, video games, and sports categories. This study enhances understanding of consumers' brand topic search behaviors during\u0000 the COVID-19 pandemic and offers practical implications that will enable researchers and policymakers to explore cross-national BTSI through anxiety prevalence and vaccination rate.","PeriodicalId":48157,"journal":{"name":"Social Behavior and Personality","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45976388","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Promoting Low-Carbon Behaviors Through Increased Media Exposure of Carbon Peak and Carbon Neutrality: Low-Carbon Awareness as a Mediator 通过增加碳峰值和碳中和的介质暴露促进低碳行为：低碳意识作为媒介
IF 1.3 4区 心理学
Social Behavior and Personality Pub Date : 2023-07-05 DOI: 10.2224/sbp.12467
Lei Xu, Ruyi Zhang, Mingyue Liu, Changlin Han, Hao Liu, Guangxi Hou, Shuting Li
{"title":"Promoting Low-Carbon Behaviors Through Increased Media Exposure of Carbon Peak and Carbon Neutrality: Low-Carbon Awareness as a Mediator","authors":"Lei Xu, Ruyi Zhang, Mingyue Liu, Changlin Han, Hao Liu, Guangxi Hou, Shuting Li","doi":"10.2224/sbp.12467","DOIUrl":"https://doi.org/10.2224/sbp.12467","url":null,"abstract":"China has pledged to peak carbon emissions before 2030 and to strive to achieve carbon neutrality before 2060. To reveal the downward transfer of these state-level goals to the individual level, we conducted a study based on social cognitive theory and investigated the diffusion effect\u0000 of media exposure. Specifically, we developed a model linking media exposure of carbon peak and carbon neutrality to citizens' low-carbon behavior. We tested our model in a survey of 650 citizens in Mainland China. We found that media exposure about the carbon peak and carbon neutrality was\u0000 positively related to citizens' lowcarbon behavior, and this relationship was mediated by low-carbon awareness. These findings create a connection between media communication and lowcarbon behavior and provide the Chinese government with a long-term effective way to reduce residential carbon\u0000 emissions.","PeriodicalId":48157,"journal":{"name":"Social Behavior and Personality","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49300321","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Effects of Harsh Maternal Discipline on Adolescents' Externalizing Problem Behaviors 母亲严厉管教对青少年外化问题行为的影响
IF 1.3 4区 心理学
Social Behavior and Personality Pub Date : 2023-07-05 DOI: 10.2224/sbp.12476
Ludan Zhang, Ruijie Wang, Zhongling Wu, Shujie Zheng, Liang Chen
{"title":"Effects of Harsh Maternal Discipline on Adolescents' Externalizing Problem Behaviors","authors":"Ludan Zhang, Ruijie Wang, Zhongling Wu, Shujie Zheng, Liang Chen","doi":"10.2224/sbp.12476","DOIUrl":"https://doi.org/10.2224/sbp.12476","url":null,"abstract":"Within the framework of Patterson et al.'s (1989) antisocial developmental model, this study explored the associations between harsh maternal discipline and adolescents' externalizing problem behaviors. We investigated the independent mediating effects of inhibitory control and deviant\u0000 peer affiliation as well as the chain mediating effect of these variables. Participants were 367 adolescents who completed validated scales assessing maternal discipline, inhibitory control, deviant peer affiliation, and externalizing problem behaviors. The results showed that harsh maternal\u0000 discipline affected adolescents' externalizing problem behaviors through the chain intermediary effect of inhibitory control and deviant peer affiliation. These findings facilitate understanding of the pathway of harsh maternal discipline on adolescents' externalizing problem behaviors. It\u0000 is important to avoid harsh maternal discipline, establish harmonious parent–child relationships, avoid deviant peer affiliations, and achieve healthy physical and mental development of adolescents.","PeriodicalId":48157,"journal":{"name":"Social Behavior and Personality","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46034215","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Manager Empathy and Employee Innovative Behavior: The Mediating Role of Guanxi 管理者共情与员工创新行为:关系的中介作用
IF 1.3 4区 心理学
Social Behavior and Personality Pub Date : 2023-07-05 DOI: 10.2224/sbp.12547
Taotao Zhang, Jing Zhang, Tao Zhang
{"title":"Manager Empathy and Employee Innovative Behavior: The Mediating Role of Guanxi","authors":"Taotao Zhang, Jing Zhang, Tao Zhang","doi":"10.2224/sbp.12547","DOIUrl":"https://doi.org/10.2224/sbp.12547","url":null,"abstract":"Although empathy is understood as a leadership trait, recognition of its worth in the operation of organizations is lacking. Our aim in this study was to examine the relationship between manager empathy and employee innovative behavior by introducing the mediating role of guanxi. Amos\u0000 and SPSS were used to test the proposed model comprising data obtained from 275 employees and 112 of their managers in 10 Chinese companies. Results of structural equation modeling revealed that manager empathy was positively related to employee innovative behavior; moreover, guanxi played\u0000 a partial mediating role in this relationship. In the context of guanxi culture in China, our findings provide new insights into how employee innovative behavior can be affected by manager empathy, and suggest that managers should improve their empathy skill and build positive guanxi with\u0000 employees to enhance employees' innovative behavior.","PeriodicalId":48157,"journal":{"name":"Social Behavior and Personality","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44219592","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
College Students' Social Media Addiction and Sleep Problems: Chain Mediating Effects of Fear of Missing Out and Nocturnal Social Media Use 大学生社交媒体成瘾与睡眠问题：错过恐惧与夜间社交媒体使用的连锁中介效应
IF 1.3 4区 心理学
Social Behavior and Personality Pub Date : 2023-06-20 DOI: 10.2224/sbp.12176
Tingrong Yu, Gen Zhang
{"title":"College Students' Social Media Addiction and Sleep Problems: Chain Mediating Effects of Fear of Missing Out and Nocturnal Social Media Use","authors":"Tingrong Yu, Gen Zhang","doi":"10.2224/sbp.12176","DOIUrl":"https://doi.org/10.2224/sbp.12176","url":null,"abstract":"This study investigated the effect of social media addiction on sleep problems in college students, and the chain mediating effects in this relationship of fear of missing out and nocturnal social media use. We conducted a survey of 907 college students in China using the Social Media\u0000 Addiction Scale, the Fear of Missing Out Scale, the Nocturnal Social Media Use Scale, and the Pittsburgh Sleep Index Scale. Results showed that social media addiction significantly and positively predicted poor sleep quality, and that fear of missing out and nocturnal social media use had\u0000 a chain mediating effect in this relationship. Reducing social media addiction and nocturnal social media use, and developing education-guided measures aimed at reducing fear of missing out will be beneficial to improving the sleep quality of college students.","PeriodicalId":48157,"journal":{"name":"Social Behavior and Personality","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45813295","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Social Networking Site Use and Restricted Eating Among College Students 大学生社交网站使用与饮食限制
IF 1.3 4区 心理学
Social Behavior and Personality Pub Date : 2023-06-20 DOI: 10.2224/sbp.12387
Xue Lu, Yiran Zhang, Huoliang Gong
{"title":"Social Networking Site Use and Restricted Eating Among College Students","authors":"Xue Lu, Yiran Zhang, Huoliang Gong","doi":"10.2224/sbp.12387","DOIUrl":"https://doi.org/10.2224/sbp.12387","url":null,"abstract":"Use of social networking sites and dieting seem to have become common phenomena in our lives, and the pursuit of appearance and self-focus play an important role in this. Using sociocultural theory and social comparison theory we explored the relationship between social networking site\u0000 use and restricted eating, as well as the mediating role of appearance perfectionism and the moderating role of self-focus. We surveyed 1,252 college students in China. The results were as follows: (a) Social networking site use had a positive predictive effect on college students' restricted\u0000 eating, (b) appearance perfectionism played a mediating role between social networking site use and restricted eating among college students, and (c) self-focus played a negative moderating role between appearance perfectionism and restricted eating among college students. The results have\u0000 revealed factors influencing restricted eating in a college student population, which may provide inspiration for the treatment of disordered eating.","PeriodicalId":48157,"journal":{"name":"Social Behavior and Personality","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49037890","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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