Tourism Management Perspectives最新文献_第9页

Can host–tourist interaction pull the plug on tourist stereotypes? Exploring the power of emotional solidarity 东道主与游客之间的互动能否消除游客的刻板印象？探索情感团结的力量

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-12-22 DOI: 10.1016/j.tmp.2023.101211

Guoxiong Tan, Cathy H.C. Hsu

{"title":"Can host–tourist interaction pull the plug on tourist stereotypes? Exploring the power of emotional solidarity","authors":"Guoxiong Tan, Cathy H.C. Hsu","doi":"10.1016/j.tmp.2023.101211","DOIUrl":"https://doi.org/10.1016/j.tmp.2023.101211","url":null,"abstract":"<div><p>Multifaceted tourist stereotypes (i.e., general stereotypes towards tourists by residents) have only recently been conceptualised within a theoretical framework. Thus far, whether and how host–tourist interaction influences tourist stereotypes remain inconclusive. This study adopts an explanatory sequential mixed-methods design to examine the influencing mechanism of host–tourist interaction on tourist stereotypes and explore the underlying factors contributing to the phenomena. Structural equation modelling and bootstrapping indicate that emotional solidarity is a strong antecedent of tourist stereotypes, which partially mediates the effect of interaction variety on tourist stereotypes and fully mediates the effect of interaction quality on tourist stereotypes. Interview findings reveal that language barriers and cultural differences are two underlying factors that hinder host-tourist interaction from effectively influencing tourist stereotypes. This study offers a novel framework on the anterior mechanism that affects tourist stereotypes, which finetunes the contact theory, enriches the social identity theory, and contributes to improving destination policymaking.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"50 ","pages":"Article 101211"},"PeriodicalIF":8.7,"publicationDate":"2023-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2211973623001393/pdfft?md5=b148bd95871391899f7306612a1b988a&pid=1-s2.0-S2211973623001393-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138839608","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Tourism consumers' time estimation of virtual reality experience: Combining self-reporting and physiological measures 旅游消费者虚拟现实体验时间估计:自我报告与生理测量相结合

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-11-28 DOI: 10.1016/j.tmp.2023.101210

Xiaoting Huang , Xi Yu Leung , Shanshi Li , Zhenda Wei

引用次数: 0

Applying mindfulness theory to enhance voluntourism experiences 运用正念理论提升公益旅游体验

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-11-25 DOI: 10.1016/j.tmp.2023.101203

Soyoung An , Thomas Eck , Kyle M. Woosnam , Li Jiang

{"title":"Applying mindfulness theory to enhance voluntourism experiences","authors":"Soyoung An , Thomas Eck , Kyle M. Woosnam , Li Jiang","doi":"10.1016/j.tmp.2023.101203","DOIUrl":"https://doi.org/10.1016/j.tmp.2023.101203","url":null,"abstract":"<div><p>Though volunteer tourism has gained greater consideration in the broader tourism literature, the ubiquitous need to further investigate social interactions between residents and visitors remains strong. This research was the first attempt to apply mindfulness theory in a volunteer tourism context. The study explored the effects of volunteer tourists' mindfulness, their emotional solidarity with residents, and on-site experiences on loyalty to the destination. As such, a structural model was examined with six proposed hypotheses based on data collected from 348 Chinese residents who participated as volunteer tourists over the last two years, prior to March 1, 2020. Structural equation modelling results revealed that antecedent constructs explained between 44% and 71% of the variance in emotional solidarity, tourist experiences, and destination loyalty—as demonstrated through each of the six supported hypotheses. Additionally, emotional solidarity heightened tourist experiences and resulted in destination loyalty. Furthermore, better tourist experiences increased destination loyalty.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"50 ","pages":"Article 101203"},"PeriodicalIF":8.7,"publicationDate":"2023-11-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2211973623001319/pdfft?md5=1e9d06c0bcea5b9c0b1b50d79f266ac2&pid=1-s2.0-S2211973623001319-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138436211","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Innovation for sustainability through co-creation by small and medium-sized tourism enterprises (SMEs): Socio-cultural sustainability benefits to rural destinations 通过中小旅游企业共同创造的可持续发展创新:农村目的地的社会文化可持续发展效益

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-11-22 DOI: 10.1016/j.tmp.2023.101201

Evelina Maziliauske

{"title":"Innovation for sustainability through co-creation by small and medium-sized tourism enterprises (SMEs): Socio-cultural sustainability benefits to rural destinations","authors":"Evelina Maziliauske","doi":"10.1016/j.tmp.2023.101201","DOIUrl":"10.1016/j.tmp.2023.101201","url":null,"abstract":"<div><p>Small and medium-sized tourism enterprises (SMEs) are the dominant industry players in rural destinations. This study investigates how they can contribute to socio-cultural sustainability benefits of rural destination communities by engaging in co-creation in innovation for sustainability (IFS). The rural destinations of Vega and Røros were selected as qualitative empirical cases to investigate 14 tourism SMEs' co-creation in IFS practices. The findings indicate that due to contextual elements of rurality (e.g. local embeddedness, strong personal relations, and trust), tourism SMEs co-create in IFS with various local stakeholders, and contribute to the socio-cultural benefits of rural destinations' sustainability through local sourcing, education, resource synergies, inclusion, and quality of life. This study contributes to the literature on sustainable rural destination development and the role of tourism SMEs, as well as expands the understanding of IFS and the benefits of co-creation.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"50 ","pages":"Article 101201"},"PeriodicalIF":8.7,"publicationDate":"2023-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2211973623001290/pdfft?md5=0efa806f3e550fc6be6081f6537a79c9&pid=1-s2.0-S2211973623001290-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138297688","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Healing the mind and soul through meditation pilgrimage: Understanding recreation specialization, attention restoration, and emotion regulation 通过冥想朝圣来治愈心灵和灵魂:理解娱乐专业化、注意力恢复和情绪调节

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-11-22 DOI: 10.1016/j.tmp.2023.101202

Aliana Man Wai Leong , Zhiwei (CJ) Lin , YiTing Zhou , IpKin Anthony Wong

{"title":"Healing the mind and soul through meditation pilgrimage: Understanding recreation specialization, attention restoration, and emotion regulation","authors":"Aliana Man Wai Leong , Zhiwei (CJ) Lin , YiTing Zhou , IpKin Anthony Wong","doi":"10.1016/j.tmp.2023.101202","DOIUrl":"10.1016/j.tmp.2023.101202","url":null,"abstract":"<div><p>Meditation has largely been associated with its religious connotation in the tourism literature. The present research steers away from that tradition to focus on meditative practices as a leisure activity. It addresses the literature void by conducting a survey study on meditation tourists who participated in a 7-day meditation excursion. Based on attention restoration theory and the two-factor theory of emotion, this research contributes to the literature by underscoring a theoretical synthesis of the transformative potential of meditation on tourists' psychological and emotional wellness. It moves beyond the religiously grounded meditation retreat to offer a more generalizable travel phenomenon for body–soul self-improvement. It opens a new avenue for meditation travel by attention restoration through an arousal–cognition perspective. This wellness-related tourism has great potential to gain further popularity for those who have suffered mental and physical stress from the pandemic and other life adversities.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"50 ","pages":"Article 101202"},"PeriodicalIF":8.7,"publicationDate":"2023-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2211973623001307/pdfft?md5=f387d577425495b84d0b84c79cdf3287&pid=1-s2.0-S2211973623001307-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138297667","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Exploring the influence of historical storytelling on cultural heritage tourists' value co-creation using tour guide interaction and authentic place as mediators 以导游互动和真实场所为中介，探索历史叙事对文化遗产游客价值共创的影响

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-11-20 DOI: 10.1016/j.tmp.2023.101198

Aliana Man Wai Leong , Shih-Shuo Yeh , Yanqian Zhou , Chien-Wen Hung , Tzung-Cheng Huan

{"title":"Exploring the influence of historical storytelling on cultural heritage tourists' value co-creation using tour guide interaction and authentic place as mediators","authors":"Aliana Man Wai Leong , Shih-Shuo Yeh , Yanqian Zhou , Chien-Wen Hung , Tzung-Cheng Huan","doi":"10.1016/j.tmp.2023.101198","DOIUrl":"10.1016/j.tmp.2023.101198","url":null,"abstract":"<div><p>This study examines how storytelling contributes to co-creating tourists' experiences with tour guide interactions and authentic places, ultimately facilitating positive value co-creation and identifying specific generated values. This expansion of knowledge applies to cultural heritage tourism contexts. Purposive sampling and personal interviews were conducted at Macau International Airport, involving 499 respondents. The research reveals that historical storytelling significantly enhances tour guide interactions and perceptions of authentic places, with tour guide interaction partially mediating this effect. Moreover, tour guide interaction positively influences perceived educational, entertainment, experiential, and emotional values. Authentic places primarily amplify educational value, serving as a partial mediator between tour guide interaction and perceived education, and as a full mediator between tour guide interaction and perceived entertainment, experiential, and emotional values. These findings bridge knowledge gaps and provide valuable insights for tour guide training programs and tourism management strategies to elevate tourist engagement and satisfaction in historical sites.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"50 ","pages":"Article 101198"},"PeriodicalIF":8.7,"publicationDate":"2023-11-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2211973623001265/pdfft?md5=9e85b496cc0d57fe40c20bb1436b6ba3&pid=1-s2.0-S2211973623001265-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138289565","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Exploring cruise tourists' sentiment expression pattern from online reviews: An insight into market positioning 邮轮游客在线评论情感表达模式探析:市场定位洞察

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-11-01 DOI: 10.1016/j.tmp.2023.101195

Xiaodong Sun , Xiulian Cao , Yui-yip Lau

{"title":"Exploring cruise tourists' sentiment expression pattern from online reviews: An insight into market positioning","authors":"Xiaodong Sun , Xiulian Cao , Yui-yip Lau","doi":"10.1016/j.tmp.2023.101195","DOIUrl":"10.1016/j.tmp.2023.101195","url":null,"abstract":"<div><p>The accumulation of information on online travel communities provides a useful reference for tourists and reflects tourists' positive or negative sentiments during the whole experience process. Using over 97,000 online reviews, including 172 cruise ships across 16 brands, the current study applies sentiment analysis to explore how tourists express their sentiments about elements and attributes of the cruise experience and differences in market positioning. The results show that among 10 attributes and over 50 elements, attributes of enrichment activities, service, fitness, and recreation are the most pivotal antecedents of positive sentimental expression. Service, lecture, steward, show, snorkelling, spa, music, balcony, and the beach have shown high positive sentimental intensity. For negative sentimental expression, embarkation attributes, including elements of embarkation, debarkation, and disembarkation, are the dominant attribute. When tourists express negative sentiments, elements of the bed, casino, buffet, food, and staff are also exhibited higher intensity. As such, how other cruise attributes and elements stimulate the formation of tourists' sentiments is explored. Additionally, differences in tourists' sentiment expression in market positioning are identified, bringing a new research agenda to cruise brand positioning. This study provides a sentiment basis for a deep understanding of tourists' sentiment preference at cruise attribute and element levels to improve tourists' cruise experience. This study also exhibits a paradigm shift in sentiment research by establishing relationships between cruise attributes/elements and sentiment words.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"49 ","pages":"Article 101195"},"PeriodicalIF":8.7,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71417496","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Frontline employees' turnover intentions in tourism and hospitality sectors: A systematic literature review and research agenda 旅游和酒店业一线员工的离职意向：系统的文献综述和研究议程

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-11-01 DOI: 10.1016/j.tmp.2023.101197

Cau Ngoc Nguyen , Giang Hoang , Tuan Trong Luu

{"title":"Frontline employees' turnover intentions in tourism and hospitality sectors: A systematic literature review and research agenda","authors":"Cau Ngoc Nguyen , Giang Hoang , Tuan Trong Luu","doi":"10.1016/j.tmp.2023.101197","DOIUrl":"10.1016/j.tmp.2023.101197","url":null,"abstract":"<div><p>Frontline employees play crucial roles in tourism and hospitality organizations because they work directly with the customers and represent the organization. However, the turnover rate among tourism and hospitality frontline employees was found to be higher than other groups of employees in the same sector. Therefore, detecting the factors that affect turnover intention among frontline employees is necessary to develop effective human resource management strategies in the tourism and hospitality sectors. Our article reviews the empirical studies on frontline employees' turnover intention in tourism and hospitality and proposes a research agenda for future research. Through a systematic and rigorous selection process, we obtained a sample of 72 empirical studies. By analyzing and synthesizing the research results from these studies, we found that: (a) studies on frontline employees' turnover intention in tourism and hospitality are mainly anchored in conservation of resources theory, social exchange theory, and the job demands-resources model; (b) turnover intention of frontline employees has been investigated in different cultural contexts mainly using quantitative methods; (c) various scales were utilized to measure turnover intention; and (d) antecedents, mediators, and moderators of frontline employees' turnover intention in a variety of tourism and hospitality contexts have been identified. Based on the findings of our review, we developed an integrated framework for turnover intention in tourism and hospitality contexts and provided research implications for future studies.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"49 ","pages":"Article 101197"},"PeriodicalIF":8.7,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2211973623001253/pdfft?md5=5a8094e451117d350931a7e9c89eea4b&pid=1-s2.0-S2211973623001253-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71435461","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

One pie, many recipes: The role of artificial intelligence chatbots in influencing Malaysian solo traveler purchase intentions 一个馅饼，许多食谱:人工智能聊天机器人在影响马来西亚独自旅行者购买意愿方面的作用

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-11-01 DOI: 10.1016/j.tmp.2023.101191

Jennifer Yee-Shan Chang , Jun-Hwa Cheah , Xin-Jean Lim , Alastair M. Morrison

{"title":"One pie, many recipes: The role of artificial intelligence chatbots in influencing Malaysian solo traveler purchase intentions","authors":"Jennifer Yee-Shan Chang , Jun-Hwa Cheah , Xin-Jean Lim , Alastair M. Morrison","doi":"10.1016/j.tmp.2023.101191","DOIUrl":"10.1016/j.tmp.2023.101191","url":null,"abstract":"<div><p>Artificial intelligence (AI) chatbots are pervasive in the travel industry and have significantly alleviated solo travelers' concerns in trip planning and booking. However, many existing AI chatbots have yet to meet the expectations of solo travelers, especially when they demand more personalized information to assist in travel decision-making. Based on complexity theory, this research examines the factors that stimulate solo travelers' purchase intentions when using AI chatbots, particularly covering the three main aspects of marketing efforts, communication quality, and affective characteristics. Drawing from a sample of 281 solo travelers, partial least squares-structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA) are used to examine the proposed relationships. The PLS-SEM results illustrate that interaction, entertainment, trendiness, communication competence, and satisfaction have significant direct effects on purchase intentions. The fsQCA results further revealed four solutions exhibiting high purchase intentions among solo travelers. Different core, peripheral, and necessary causal conditions in each configuration path were identified. The findings enrich the AI chatbot literature by examining the underlying reasons why solo travelers react differently to this emerging technology and produce practical recommendations for designing AI chatbot systems.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"49 ","pages":"Article 101191"},"PeriodicalIF":8.7,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71416814","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Rural tourism resource management strategies: A case study of two tourism villages in Bali 乡村旅游资源管理策略:以巴厘岛两个旅游村为例

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-11-01 DOI: 10.1016/j.tmp.2023.101194

Putu Devi Rosalina , Karine Dupre , Ying Wang , I. Nyoman Darma Putra , Xin Jin

{"title":"Rural tourism resource management strategies: A case study of two tourism villages in Bali","authors":"Putu Devi Rosalina , Karine Dupre , Ying Wang , I. Nyoman Darma Putra , Xin Jin","doi":"10.1016/j.tmp.2023.101194","DOIUrl":"10.1016/j.tmp.2023.101194","url":null,"abstract":"<div><p>Rural tourism is prominent in promoting sustainable use of resources and is implemented in Indonesia through a tourism village program. Present study explores resource management strategies in two Balinese villages, providing new and comparative insights into the underrepresented high customary setting. Data were collected through multiple qualitative methods and analysed using thematic analysis. Findings support the need for customary and community involvement in retaining local control over resources, collectively enabling the effective use of infrastructure and workforce. These allow co-creative experience-making and storytelling to facilitate resource conservation. Two management challenges and a management outcome of a spiritual belief in <em>Tri Hita Karana</em> (three harmonious relationships) were identified. The findings revealed the challenges, outcomes and strategic use of tourism resources for the improvement of the tourism village program. Our contributions concern the importance of harmony between spirituality, people and nature, customary involvement and conservationist resource reinterpretation in rural tourism resource management.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"49 ","pages":"Article 101194"},"PeriodicalIF":8.7,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2211973623001228/pdfft?md5=2a083e5c9c32080c726e725b445a44de&pid=1-s2.0-S2211973623001228-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71417495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1