Tourism Management Perspectives最新文献_第9页

Exploring the influence of historical storytelling on cultural heritage tourists' value co-creation using tour guide interaction and authentic place as mediators 以导游互动和真实场所为中介，探索历史叙事对文化遗产游客价值共创的影响

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-11-20 DOI: 10.1016/j.tmp.2023.101198

Aliana Man Wai Leong , Shih-Shuo Yeh , Yanqian Zhou , Chien-Wen Hung , Tzung-Cheng Huan

{"title":"Exploring the influence of historical storytelling on cultural heritage tourists' value co-creation using tour guide interaction and authentic place as mediators","authors":"Aliana Man Wai Leong , Shih-Shuo Yeh , Yanqian Zhou , Chien-Wen Hung , Tzung-Cheng Huan","doi":"10.1016/j.tmp.2023.101198","DOIUrl":"10.1016/j.tmp.2023.101198","url":null,"abstract":"<div><p>This study examines how storytelling contributes to co-creating tourists' experiences with tour guide interactions and authentic places, ultimately facilitating positive value co-creation and identifying specific generated values. This expansion of knowledge applies to cultural heritage tourism contexts. Purposive sampling and personal interviews were conducted at Macau International Airport, involving 499 respondents. The research reveals that historical storytelling significantly enhances tour guide interactions and perceptions of authentic places, with tour guide interaction partially mediating this effect. Moreover, tour guide interaction positively influences perceived educational, entertainment, experiential, and emotional values. Authentic places primarily amplify educational value, serving as a partial mediator between tour guide interaction and perceived education, and as a full mediator between tour guide interaction and perceived entertainment, experiential, and emotional values. These findings bridge knowledge gaps and provide valuable insights for tour guide training programs and tourism management strategies to elevate tourist engagement and satisfaction in historical sites.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":null,"pages":null},"PeriodicalIF":8.7,"publicationDate":"2023-11-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2211973623001265/pdfft?md5=9e85b496cc0d57fe40c20bb1436b6ba3&pid=1-s2.0-S2211973623001265-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138289565","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Exploring cruise tourists' sentiment expression pattern from online reviews: An insight into market positioning 邮轮游客在线评论情感表达模式探析:市场定位洞察

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-11-01 DOI: 10.1016/j.tmp.2023.101195

Xiaodong Sun , Xiulian Cao , Yui-yip Lau

{"title":"Exploring cruise tourists' sentiment expression pattern from online reviews: An insight into market positioning","authors":"Xiaodong Sun , Xiulian Cao , Yui-yip Lau","doi":"10.1016/j.tmp.2023.101195","DOIUrl":"10.1016/j.tmp.2023.101195","url":null,"abstract":"<div><p>The accumulation of information on online travel communities provides a useful reference for tourists and reflects tourists' positive or negative sentiments during the whole experience process. Using over 97,000 online reviews, including 172 cruise ships across 16 brands, the current study applies sentiment analysis to explore how tourists express their sentiments about elements and attributes of the cruise experience and differences in market positioning. The results show that among 10 attributes and over 50 elements, attributes of enrichment activities, service, fitness, and recreation are the most pivotal antecedents of positive sentimental expression. Service, lecture, steward, show, snorkelling, spa, music, balcony, and the beach have shown high positive sentimental intensity. For negative sentimental expression, embarkation attributes, including elements of embarkation, debarkation, and disembarkation, are the dominant attribute. When tourists express negative sentiments, elements of the bed, casino, buffet, food, and staff are also exhibited higher intensity. As such, how other cruise attributes and elements stimulate the formation of tourists' sentiments is explored. Additionally, differences in tourists' sentiment expression in market positioning are identified, bringing a new research agenda to cruise brand positioning. This study provides a sentiment basis for a deep understanding of tourists' sentiment preference at cruise attribute and element levels to improve tourists' cruise experience. This study also exhibits a paradigm shift in sentiment research by establishing relationships between cruise attributes/elements and sentiment words.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":null,"pages":null},"PeriodicalIF":8.7,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71417496","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Frontline employees' turnover intentions in tourism and hospitality sectors: A systematic literature review and research agenda 旅游和酒店业一线员工的离职意向：系统的文献综述和研究议程

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-11-01 DOI: 10.1016/j.tmp.2023.101197

Cau Ngoc Nguyen , Giang Hoang , Tuan Trong Luu

{"title":"Frontline employees' turnover intentions in tourism and hospitality sectors: A systematic literature review and research agenda","authors":"Cau Ngoc Nguyen , Giang Hoang , Tuan Trong Luu","doi":"10.1016/j.tmp.2023.101197","DOIUrl":"10.1016/j.tmp.2023.101197","url":null,"abstract":"<div><p>Frontline employees play crucial roles in tourism and hospitality organizations because they work directly with the customers and represent the organization. However, the turnover rate among tourism and hospitality frontline employees was found to be higher than other groups of employees in the same sector. Therefore, detecting the factors that affect turnover intention among frontline employees is necessary to develop effective human resource management strategies in the tourism and hospitality sectors. Our article reviews the empirical studies on frontline employees' turnover intention in tourism and hospitality and proposes a research agenda for future research. Through a systematic and rigorous selection process, we obtained a sample of 72 empirical studies. By analyzing and synthesizing the research results from these studies, we found that: (a) studies on frontline employees' turnover intention in tourism and hospitality are mainly anchored in conservation of resources theory, social exchange theory, and the job demands-resources model; (b) turnover intention of frontline employees has been investigated in different cultural contexts mainly using quantitative methods; (c) various scales were utilized to measure turnover intention; and (d) antecedents, mediators, and moderators of frontline employees' turnover intention in a variety of tourism and hospitality contexts have been identified. Based on the findings of our review, we developed an integrated framework for turnover intention in tourism and hospitality contexts and provided research implications for future studies.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":null,"pages":null},"PeriodicalIF":8.7,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2211973623001253/pdfft?md5=5a8094e451117d350931a7e9c89eea4b&pid=1-s2.0-S2211973623001253-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71435461","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

One pie, many recipes: The role of artificial intelligence chatbots in influencing Malaysian solo traveler purchase intentions 一个馅饼，许多食谱:人工智能聊天机器人在影响马来西亚独自旅行者购买意愿方面的作用

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-11-01 DOI: 10.1016/j.tmp.2023.101191

Jennifer Yee-Shan Chang , Jun-Hwa Cheah , Xin-Jean Lim , Alastair M. Morrison

{"title":"One pie, many recipes: The role of artificial intelligence chatbots in influencing Malaysian solo traveler purchase intentions","authors":"Jennifer Yee-Shan Chang , Jun-Hwa Cheah , Xin-Jean Lim , Alastair M. Morrison","doi":"10.1016/j.tmp.2023.101191","DOIUrl":"10.1016/j.tmp.2023.101191","url":null,"abstract":"<div><p>Artificial intelligence (AI) chatbots are pervasive in the travel industry and have significantly alleviated solo travelers' concerns in trip planning and booking. However, many existing AI chatbots have yet to meet the expectations of solo travelers, especially when they demand more personalized information to assist in travel decision-making. Based on complexity theory, this research examines the factors that stimulate solo travelers' purchase intentions when using AI chatbots, particularly covering the three main aspects of marketing efforts, communication quality, and affective characteristics. Drawing from a sample of 281 solo travelers, partial least squares-structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA) are used to examine the proposed relationships. The PLS-SEM results illustrate that interaction, entertainment, trendiness, communication competence, and satisfaction have significant direct effects on purchase intentions. The fsQCA results further revealed four solutions exhibiting high purchase intentions among solo travelers. Different core, peripheral, and necessary causal conditions in each configuration path were identified. The findings enrich the AI chatbot literature by examining the underlying reasons why solo travelers react differently to this emerging technology and produce practical recommendations for designing AI chatbot systems.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":null,"pages":null},"PeriodicalIF":8.7,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71416814","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Rural tourism resource management strategies: A case study of two tourism villages in Bali 乡村旅游资源管理策略:以巴厘岛两个旅游村为例

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-11-01 DOI: 10.1016/j.tmp.2023.101194

Putu Devi Rosalina , Karine Dupre , Ying Wang , I. Nyoman Darma Putra , Xin Jin

{"title":"Rural tourism resource management strategies: A case study of two tourism villages in Bali","authors":"Putu Devi Rosalina , Karine Dupre , Ying Wang , I. Nyoman Darma Putra , Xin Jin","doi":"10.1016/j.tmp.2023.101194","DOIUrl":"10.1016/j.tmp.2023.101194","url":null,"abstract":"<div><p>Rural tourism is prominent in promoting sustainable use of resources and is implemented in Indonesia through a tourism village program. Present study explores resource management strategies in two Balinese villages, providing new and comparative insights into the underrepresented high customary setting. Data were collected through multiple qualitative methods and analysed using thematic analysis. Findings support the need for customary and community involvement in retaining local control over resources, collectively enabling the effective use of infrastructure and workforce. These allow co-creative experience-making and storytelling to facilitate resource conservation. Two management challenges and a management outcome of a spiritual belief in <em>Tri Hita Karana</em> (three harmonious relationships) were identified. The findings revealed the challenges, outcomes and strategic use of tourism resources for the improvement of the tourism village program. Our contributions concern the importance of harmony between spirituality, people and nature, customary involvement and conservationist resource reinterpretation in rural tourism resource management.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":null,"pages":null},"PeriodicalIF":8.7,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2211973623001228/pdfft?md5=2a083e5c9c32080c726e725b445a44de&pid=1-s2.0-S2211973623001228-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71417495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The role of augmented reality for sustainable development: Evidence from cultural heritage tourism 增强现实在可持续发展中的作用:来自文化遗产旅游的证据

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-11-01 DOI: 10.1016/j.tmp.2023.101196

Eleanor E. Cranmer , M.C. tom Dieck , Timothy Jung

引用次数: 0

How temporal contiguity cues influence tourists' purchase intentions: Regulatory focus and double-entry mental accounting perspectives 时间邻近线索如何影响游客购买意愿:监管焦点和复式心理会计视角

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-11-01 DOI: 10.1016/j.tmp.2023.101193

Lingyan Hu , Haiyang Su , Tong Wen

引用次数: 0

Airline travellers' ethnocentric tendencies and their impact on travellers' behaviours: Extending consumer ethnocentrism to airline services 航空旅客的民族中心主义倾向及其对旅客行为的影响:将消费者民族中心主义扩展到航空服务

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-11-01 DOI: 10.1016/j.tmp.2023.101200

Hany Ragab , Ana I. Polo-Peña , Abeer A. Mahrous

{"title":"Airline travellers' ethnocentric tendencies and their impact on travellers' behaviours: Extending consumer ethnocentrism to airline services","authors":"Hany Ragab , Ana I. Polo-Peña , Abeer A. Mahrous","doi":"10.1016/j.tmp.2023.101200","DOIUrl":"https://doi.org/10.1016/j.tmp.2023.101200","url":null,"abstract":"<div><p>Although recent political and economic conflicts have highlighted the significant role of ethnocentrism, empirical investigation into the consequences of this concept in the travel and tourism industry, especially airline services, remains under investigation. Therefore, this study aims to develop an integrated scale to capture airline travellers' ethnocentric tendencies that fit with the characteristics of airline services and go beyond the socioeconomic perspective of the existing measures of ethnocentrism<strong>,</strong> as well as to investigate their impact on travellers' behaviours. Data were gathered using questionnaires and were analyzed using EFA, CFA, and SEM. The results showed that the developed multidimensional scale has adequate reliability, validity, and predictability. It also confirmed the significant influence of travellers' ethnocentric tendencies on their perceptions of service quality, perceived value, and loyalty. Nevertheless, these effects were more prominent in travellers' behaviours towards national airlines compared to foreign airlines. The study concludes with implications for airline services marketers.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":null,"pages":null},"PeriodicalIF":8.7,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134655739","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How does tourism memory affect revisit decisions? The mediating role of episodic future thinking 旅游记忆如何影响重访决策?情景未来思维的中介作用

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-11-01 DOI: 10.1016/j.tmp.2023.101199

Zhiyue Zhao , Da Shi , Zixuan Huang , Xiyun Liu

引用次数: 0

Four shades of Airbnb and its impact on locals: A spatiotemporal analysis of Airbnb, rent, housing prices, and gentrification 爱彼迎的四个阴影及其对当地人的影响:爱彼迎、租金、房价和士绅化的时空分析

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2023-10-20 DOI: 10.1016/j.tmp.2023.101192

Seonjin Lee , Hany Kim

引用次数: 0