Journal of Consumer Behaviour最新文献_第3页

Antecedents and Consequences of Viewers' Engagement Toward Vlogging 观众参与视频日志的前因和后果

IF 4.4 3区管理学

Journal of Consumer Behaviour Pub Date : 2025-02-04 DOI: 10.1002/cb.2467

Shanta Banik, Arunangshu Giri, Satakshi Chatterjee

引用次数: 0

Navigating the Sustainability–Luxury Paradox: Bibliometric Insights and Research Directions 导航可持续性-奢侈品悖论：文献计量学见解和研究方向

IF 4.4 3区管理学

Journal of Consumer Behaviour Pub Date : 2025-02-03 DOI: 10.1002/cb.2469

R. V. ShabbirHusain, Renuka Kamath, Janakiraman Moorthy

{"title":"Navigating the Sustainability–Luxury Paradox: Bibliometric Insights and Research Directions","authors":"R. V. ShabbirHusain, Renuka Kamath, Janakiraman Moorthy","doi":"10.1002/cb.2469","DOIUrl":"https://doi.org/10.1002/cb.2469","url":null,"abstract":"<div>\u0000 \u0000 <p>Sustainable luxury integrates environmentally conscious practices with high standards in luxury offerings, propelling the growth of this market. But how navigable is this paradoxical alliance between luxury and sustainability? Accordingly, research in this domain has also taken a fillip. The present study provides a comprehensive understanding of the field's current state and offers future directions through a bibliometric analysis. We employ bibliographic coupling, citation analysis, keyword analysis, and cluster analysis using Biblioshiny and VOSviewer to map the intellectual structure of sustainable luxury by analysing 301 articles (1986–2004). We present insights into sustainable luxury literature, including authors, highly cited papers, popular journals, regional publication trends, and keyword analysis. The cluster analysis reveals five key research clusters: sustainability in luxury and fashion, sustainable practices in luxury hospitality, the sharing economy, corporate social responsibility (CSR) and ethical considerations in the luxury sector, and luxury sustainability strategies and consumer roles in conspicuous luxury consumption. It highlights that consumer perceptions of durability, CSR, and cultural identities shape sustainable luxury consumption. It emphasises the need to reconsider traditional economic dynamics due to the rise of second-hand luxury and the sharing economy. Based on our synthesis, we propose research questions for future exploration by employing the Theory, Context, Characteristics, and Methods framework and incorporating inputs from expert practitioners in the sustainable luxury domain.</p>\u0000 </div>","PeriodicalId":48047,"journal":{"name":"Journal of Consumer Behaviour","volume":"24 3","pages":"1222-1248"},"PeriodicalIF":4.4,"publicationDate":"2025-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144074182","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Does Augmented Reality Apps Trigger Loyalty Toward the Brand? A Myth or Reality: The Case of UK and UAE Consumers 增强现实应用能激发品牌忠诚度吗？神话还是现实：英国和阿联酋消费者的案例

IF 4.4 3区管理学

Journal of Consumer Behaviour Pub Date : 2025-02-03 DOI: 10.1002/cb.2458

Waseem Irshad, Erhua Zhou, Hafiz Muhammad Wasif Rasheed, Muhammad Usman Mumtaz, Rashid Khurshid

{"title":"Does Augmented Reality Apps Trigger Loyalty Toward the Brand? A Myth or Reality: The Case of UK and UAE Consumers","authors":"Waseem Irshad, Erhua Zhou, Hafiz Muhammad Wasif Rasheed, Muhammad Usman Mumtaz, Rashid Khurshid","doi":"10.1002/cb.2458","DOIUrl":"https://doi.org/10.1002/cb.2458","url":null,"abstract":"<div>\u0000 \u0000 <p>With the growing integration of digital innovations in retail, a critical challenge persists: how can augmented reality (AR) applications be utilized to entice the intended target markets to engage and remain loyal? To this end, this study aims to bridge this gap by analyzing the effects of AR-based apps on consumers' brand loyalty in the beauty goods sector with specific reference to the UK and the UAE. Using the S-O-R framework as the theoretical framework of the research, the study examines the influence of experiential values such as playfulness and aesthetics in brand loyalty mediated by customer satisfaction. The results from a questionnaire completed by 550 female AR Mobile App users were examined by testing nine hypotheses. Emphasizing the research findings, it can be further determined that while evaluating the experiential value, there appears to be a significant emphasis on brand loyalty. However, aesthetic value has had minimal influence on consumers within the UAE. Also, AR psychological engagement could have been higher and interacted with satisfaction and brand loyalty in the two regions. Thus, this research extends the understanding of AR research by examining the implications for consumer behavior in the region and providing practical recommendations for managers who want to use AR apps to improve brand loyalty.</p>\u0000 </div>","PeriodicalId":48047,"journal":{"name":"Journal of Consumer Behaviour","volume":"24 3","pages":"1154-1178"},"PeriodicalIF":4.4,"publicationDate":"2025-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144074180","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Exploring the ‘Dark Side’ of AI-Powered Digital Assistants: A Moderated Mediation Model of Antecedents and Outcomes of Perceived Creepiness 探索人工智能数字助理的“阴暗面”：感知恐怖的前因和结果的调节中介模型

IF 4.4 3区管理学

Journal of Consumer Behaviour Pub Date : 2025-02-03 DOI: 10.1002/cb.2462

Daniel K. Maduku, Nripendra P. Rana, Mercy Mpinganjira, Philile Thusi

{"title":"Exploring the ‘Dark Side’ of AI-Powered Digital Assistants: A Moderated Mediation Model of Antecedents and Outcomes of Perceived Creepiness","authors":"Daniel K. Maduku, Nripendra P. Rana, Mercy Mpinganjira, Philile Thusi","doi":"10.1002/cb.2462","DOIUrl":"https://doi.org/10.1002/cb.2462","url":null,"abstract":"<p>Artificial intelligence-powered digital assistants (DAs) offer benefits, but their downsides can hinder user adoption and limit market potential. Although research exists on users' experiences with DAs, less is known about how user characteristics influence perceptions of a ‘dark side’—perceived creepiness. This study explores how perceived creepiness, user characteristics (uncertainty avoidance), and anxieties triggered by DAs (privacy concerns and technology anxiety) relate to distrust and disengagement from DAs. Based on the stressor-strain-outcome and person-environment fit models, a research model was proposed and tested using survey data from 509 DA users analysed with Amos version 29 software. The results reveal that privacy concerns, uncertainty avoidance, and technology anxiety positively influence perceived creepiness and distrust of DAs, leading to disengagement. Moreover, uncertainty avoidance moderates these relationships, with users higher in uncertainty avoidance experiencing a stronger link between privacy concerns/technology anxiety and perceived creepiness. Importantly, the study shows indirect effects mediated by perceived creepiness, with uncertainty avoidance further moderating these indirect relationships. These findings contribute to literature by highlighting the interplay between user characteristics, DA-induced anxieties, perceived creepiness, and user disengagement with DAs.</p>","PeriodicalId":48047,"journal":{"name":"Journal of Consumer Behaviour","volume":"24 3","pages":"1194-1221"},"PeriodicalIF":4.4,"publicationDate":"2025-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/cb.2462","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144074179","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Paradox of Enjoyment in Luxury Consumption: Exploring Young Women's Expected and Actual Enjoyment of Luxury Goods 奢侈品消费中的享受悖论：探讨年轻女性对奢侈品的期待与实际享受

IF 4.4 3区管理学

Journal of Consumer Behaviour Pub Date : 2025-02-03 DOI: 10.1002/cb.2461

Wiktor Razmus, Sonja Grabner-Kräuter

{"title":"The Paradox of Enjoyment in Luxury Consumption: Exploring Young Women's Expected and Actual Enjoyment of Luxury Goods","authors":"Wiktor Razmus, Sonja Grabner-Kräuter","doi":"10.1002/cb.2461","DOIUrl":"https://doi.org/10.1002/cb.2461","url":null,"abstract":"<div>\u0000 \u0000 <p>Does luxury consumption bring enjoyment, as various media messages, especially advertisements, suggest? This research investigates the anticipated and experienced enjoyment associated with the use of luxury goods. We propose that anticipated and actual use of luxury goods have different effects on enjoyment, which we refer to as the <i>paradox of enjoyment in luxury consumption</i>. In the first study, the majority of women (74.8%) believed that using a luxury handbag (vs. an ordinary handbag) would contribute to a higher level of enjoyment/happiness. Our second study showed that imagined use of a luxury handbag led to greater enjoyment than imagined use of an ordinary handbag. Conversely, the results of the third study showed that the actual use of a luxury handbag reduced enjoyment, driven by an increase in feelings of inauthenticity. The results of the fourth study confirmed this mechanism using a different luxury brand. Furthermore, we found that the actual use of a luxury handbag increased enjoyment, but only among individuals with high levels of brand engagement in self-concept. Overall, the results show that young women's expected enjoyment of using a luxury product does not consistently match their actual emotional experience.</p>\u0000 </div>","PeriodicalId":48047,"journal":{"name":"Journal of Consumer Behaviour","volume":"24 3","pages":"1179-1193"},"PeriodicalIF":4.4,"publicationDate":"2025-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144074181","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How Consumer Experience Shapes the Adoption of Autonomous Technologies: A Longitudinal Study With Shared Autonomous Vehicles 消费者体验如何影响自动驾驶技术的采用：共享自动驾驶汽车的纵向研究

IF 4.4 3区管理学

Journal of Consumer Behaviour Pub Date : 2025-01-29 DOI: 10.1002/cb.2471

Maximilian Schwing, Vanessa Reit, Sarah Selinka, Marc Kuhn, Lars Meyer-Waarden

{"title":"How Consumer Experience Shapes the Adoption of Autonomous Technologies: A Longitudinal Study With Shared Autonomous Vehicles","authors":"Maximilian Schwing, Vanessa Reit, Sarah Selinka, Marc Kuhn, Lars Meyer-Waarden","doi":"10.1002/cb.2471","DOIUrl":"https://doi.org/10.1002/cb.2471","url":null,"abstract":"<div>\u0000 \u0000 <p>Technological advancements are rapidly driving the automation and autonomy of emerging technologies, products, and services. Consequently, understanding the factors that influence their adoption is critical for successful implementation. Real-world consumer experiences can significantly reshape initial attitudes and influence the adoption process. This study investigates the determinants of adoption intention before and after first real-world experience with the technology of shared autonomous vehicles. Utilizing regulatory focus theory, we integrate constructs from technology acceptance, trust-risk and transformative consumer research. This approach allows us to assess the impact of perceived usefulness, technology trust, and subjective well-being on adoption intention. To examine individual temporal changes, we conduct a within-subject longitudinal study involving 148 users of an autonomous shuttle project and employ an evolution model approach for panel data. Our results reveal that perceived usefulness and technology trust remain stable antecedents, whereas the impact of subjective well-being diminishes with user experience. These results highlight the importance of stable technological performance and trust in facilitating the adoption of artificial intelligence-enabled technologies, suggesting that initial user experiences can significantly reshape subsequent usage intentions. Additionally, our study sheds light on the factors influencing these direct antecedents of intention to use.</p>\u0000 </div>","PeriodicalId":48047,"journal":{"name":"Journal of Consumer Behaviour","volume":"24 3","pages":"1133-1153"},"PeriodicalIF":4.4,"publicationDate":"2025-01-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144074769","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Thriving in Opposition: The Effect of Boycotting on Narcissists' Well-Being 在反对中茁壮成长：抵制对自恋者幸福的影响

IF 4.4 3区管理学

Journal of Consumer Behaviour Pub Date : 2025-01-22 DOI: 10.1002/cb.2457

Elizabeth Norman, Phil Klaus, Van-Ha Luong

{"title":"Thriving in Opposition: The Effect of Boycotting on Narcissists' Well-Being","authors":"Elizabeth Norman, Phil Klaus, Van-Ha Luong","doi":"10.1002/cb.2457","DOIUrl":"https://doi.org/10.1002/cb.2457","url":null,"abstract":"<div>\u0000 \u0000 <p>Consumer boycott is increasing, driven by value conflicts between individuals and brands. We hypothesize that narcissistic profiles affect the way that consumers experience the value conflicts implicit in a boycott, thereby affecting well-being post-boycott. We investigated well-being outcomes for different narcissistic profiles for liberal and conservative boycotts. We analyzed data from 395 liberal and conservative boycott participants in the United States, exploring how narcissistic traits influence well-being post-boycott. Results showed that boycotting enhances the well-being of grandiose narcissists but decreases the well-being of vulnerable narcissists in both contexts. Interestingly, in conservative boycotts, the need for approval mitigates the well-being decline for vulnerable narcissists, indicating that group validation may enhance their well-being. These findings underscore the significance of political alignment, narcissistic traits, and social endorsement in influencing boycott-related well-being outcomes. Our study advances anti-consumption literature by elucidating the psychological effects of consumer boycotts and the intricate interplay between narcissism and values on well-being.</p>\u0000 </div>","PeriodicalId":48047,"journal":{"name":"Journal of Consumer Behaviour","volume":"24 3","pages":"1118-1132"},"PeriodicalIF":4.4,"publicationDate":"2025-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144074394","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Impact of Corporate Communication on Consumer Psychology and Product Choice 企业传播对消费者心理和产品选择的影响

IF 4.4 3区管理学

Journal of Consumer Behaviour Pub Date : 2025-01-21 DOI: 10.1002/cb.2459

Shuai Zhong, Chunli Ji, Catherine Prentice, Jianchun Yang, Yuan Li

{"title":"The Impact of Corporate Communication on Consumer Psychology and Product Choice","authors":"Shuai Zhong, Chunli Ji, Catherine Prentice, Jianchun Yang, Yuan Li","doi":"10.1002/cb.2459","DOIUrl":"https://doi.org/10.1002/cb.2459","url":null,"abstract":"<p>This research investigates the influence of corporate ability (CA) and social responsibility (CSR) on consumers' product choices through three experimental studies. In Experiment 1, using a real company as the experimental stimulus with 134 participants, we found that for utilitarian products, CA messages had a more substantial influence on purchase intention compared to CSR messages. Experiment 2, employing a fictitious company and products with 142 participants, uncovered significant mediation effects of product trust and product pleasure on the relationship between corporate messages (CA and CSR) and purchase intention for both utilitarian and hedonic products. Experiment 3, with 268 participants, substantiated that product involvement significantly moderates the influence of corporate messages (CA and CSR) on purchase intention for both utilitarian and hedonic products. The findings reveal that CA messages have stronger effects on the purchase of utilitarian products, whereas CSR messages are more effective for hedonic products. Trust significantly mediates the relationship between CA and the purchase of utilitarian products, while pleasure mediates the relationship between CSR and the purchase of hedonic products. Additionally, product involvement significantly moderates these effects. This study uniquely addresses the distinct impacts of CA and CSR on consumer choices, offering valuable insights for corporate communication strategies. The results provide practical implications for marketers, suggesting tailored communication strategies based on product type and consumer involvement.</p>","PeriodicalId":48047,"journal":{"name":"Journal of Consumer Behaviour","volume":"24 3","pages":"1101-1117"},"PeriodicalIF":4.4,"publicationDate":"2025-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/cb.2459","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144074450","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Influence of Recycled Packaging for Food Products on Consumer Behavior 食品回收包装对消费者行为的影响

IF 4.4 3区管理学

Journal of Consumer Behaviour Pub Date : 2025-01-12 DOI: 10.1002/cb.2452

Can Trinh, Ping He, Lam An

引用次数: 0

Feeding Comfort: The Role of Humor in Online Food Complaints 喂养舒适：幽默在网上食物投诉中的作用

IF 4.4 3区管理学

Journal of Consumer Behaviour Pub Date : 2025-01-08 DOI: 10.1002/cb.2454

Christine Armstrong, Alicia Kulczynski, Margurite Hook

{"title":"Feeding Comfort: The Role of Humor in Online Food Complaints","authors":"Christine Armstrong, Alicia Kulczynski, Margurite Hook","doi":"10.1002/cb.2454","DOIUrl":"https://doi.org/10.1002/cb.2454","url":null,"abstract":"<div>\u0000 \u0000 <p>This research examines the impact of tone mirroring in organizational responses to food complaints on social media. Drawing on cognitive appraisal theory, two experiments explore how mirroring—matching the tone of the complaint, whether humorous or non-humorous—influences consumer emotions and intentions. The findings show that humorous responses to humorous complaints and non-humorous responses to non-humorous complaints significantly enhance psychological comfort among virtual observers (VPOs). This psychological comfort, in turn, increases purchase intentions and decreases the likelihood of negative word-of-mouth. However, in high-severity service failures, humorous mirroring is ineffective, as the severity of the service failure moderates the indirect effect of mirroring on consumer outcomes via psychological comfort. By highlighting mirroring—rather than humor alone—as a critical mechanism shaped by the severity of the service failure, this study extends our understanding of the role of humor in complaint management. The results offer both theoretical contributions and practical guidance for organizations managing food complaints on social media.</p>\u0000 </div>","PeriodicalId":48047,"journal":{"name":"Journal of Consumer Behaviour","volume":"24 3","pages":"1061-1085"},"PeriodicalIF":4.4,"publicationDate":"2025-01-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144074497","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0