{"title":"Choose as much as you wish: Freedom cues in the marketplace help consumers feel more satisfied with what they choose and improve customer experience.","authors":"B. Fasolo, Raffaella Misuraca, Elena Reutskaja","doi":"10.1037/xap0000481.supp","DOIUrl":"https://doi.org/10.1037/xap0000481.supp","url":null,"abstract":"Consumer satisfaction and customer experience are key predictors of an organization's future market growth, long-term customer loyalty, and profitability but are hard to maintain in marketplaces with abundance of choice. Building on self-determination theory, we experimentally test a novel intervention that leverages consumer need for autonomy. The intervention is a message called a \"freedom cue\" (FC) which makes it salient that consumers can \"choose as much as they wish.\" A 4-week field experiment in a sporting gear store establishes that FCs lead to greater consumer satisfaction compared to when the store displays no FC. A large (N = 669) preregistered process-tracing experiment run with a consumer panel and a global e-commerce company shows that FCs at point-of-sale improve consumer satisfaction and customer experience compared to an equivalent message that does not make freedom to choose any amount salient. Perceived freedom mediates the effect. FCs do not change the time spent or clicks on the website overall but do change the focus of the choice process. FCs lead to greater focus on what is chosen than on what is not chosen. We discuss practical implications for organizations and future research in consumer choice. (PsycInfo Database Record (c) 2023 APA, all rights reserved).","PeriodicalId":48003,"journal":{"name":"Journal of Experimental Psychology-Applied","volume":"1 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-07-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41399167","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Supplemental Material for Planning-to-Binge: Time Allocation for Future Media Consumption","authors":"","doi":"10.1037/xap0000482.supp","DOIUrl":"https://doi.org/10.1037/xap0000482.supp","url":null,"abstract":"","PeriodicalId":48003,"journal":{"name":"Journal of Experimental Psychology-Applied","volume":"196 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135712663","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Perceptual grouping affects students' propensity to make inferences consistent with their misconceptions.","authors":"Jingyi Liu, Laura R Novick","doi":"10.1037/xap0000443","DOIUrl":"https://doi.org/10.1037/xap0000443","url":null,"abstract":"<p><p>People have many incorrect beliefs about evolutionary relationships among living things, in part due to the prominence people place on observable similarities as indicators of such. Consider: People think that porpoises and whales are more closely related to manatees than to bison based on their shared aquatic habitat. Our research asked whether it is possible to combat misconceptions using compelling visual representations. Previous research found that the Gestalt principles of perceptual grouping affect reasoning with evolutionary trees. We explored the potential of designing such trees as a \"myth buster\" tool to target biological misconceptions. More specifically, we tested the hypothesis that students would be less likely to make misconception-based inferences when the perceptual grouping of the tree branches strongly, as opposed to weakly, contradicts the misconception. The results of Experiment 1 showed that it is possible to manipulate perceptual grouping such that the tree structures are viewed as more versus less contradictory to a targeted misconception. Experiments 2 and 3 found that grouping manipulations reduced students' propensity to make inferences consistent with their misconceptions for six misconceptions. (PsycInfo Database Record (c) 2023 APA, all rights reserved).</p>","PeriodicalId":48003,"journal":{"name":"Journal of Experimental Psychology-Applied","volume":"29 2","pages":"322-340"},"PeriodicalIF":2.6,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"9568124","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Steffen A Herff, Ina Dorsheimer, Brigitte Dahmen, Jon B Prince
{"title":"Information processing biases: The effects of negative emotional symptoms on sampling pleasant and unpleasant information.","authors":"Steffen A Herff, Ina Dorsheimer, Brigitte Dahmen, Jon B Prince","doi":"10.1037/xap0000450","DOIUrl":"https://doi.org/10.1037/xap0000450","url":null,"abstract":"<p><p>Although theories of emotion associate negative emotional symptoms with cognitive biases in information processing, they rarely specify the details. Here, we characterize cognitive biases in information processing of <i>pleasant</i> and <i>unpleasant</i> information, and how these biases covary with anxious and depressive symptoms, while controlling for general stress and cognitive ability. Forty undergraduates provided emotional symptom scores (Depression Anxiety Stress Scale-21) and performed a statistical learning task that required predicting the next sound in a long sequence of either <i>pleasant</i> or <i>unpleasant</i> naturalistic sounds (blocks). We used an information weights framework to determine if the degree of behavioral change associated with observing either <i>confirmatory</i> (\"B\" follows \"A\") or <i>disconfirmatory</i> (\"B\" does not follow \"A\") transitions differs for <i>pleasant</i> and <i>unpleasant</i> sounds. Bayesian mixed-effects models revealed that negative emotional symptom scores predicted performance as well as processing biases of <i>pleasant</i> and <i>unpleasant</i> information. Further, information weights differed between <i>pleasant</i> and <i>unpleasant</i> information, and importantly, this difference varied based on symptom scores. For example, higher depressive symptom scores predicted a bias of underutilizing disconfirmatory information in <i>unpleasant</i> content. These findings have implications for models of emotional disorders by offering a mechanistic explanation and formalization of the associated cognitive biases. (PsycInfo Database Record (c) 2023 APA, all rights reserved).</p>","PeriodicalId":48003,"journal":{"name":"Journal of Experimental Psychology-Applied","volume":"29 2","pages":"259-279"},"PeriodicalIF":2.6,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"9561218","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Eleonore Batteux, Avri Bilovich, Zarema Khon, Samuel G B Johnson, David Tuckett
{"title":"When do consumers favor overly precise information about investment returns?","authors":"Eleonore Batteux, Avri Bilovich, Zarema Khon, Samuel G B Johnson, David Tuckett","doi":"10.1037/xap0000465","DOIUrl":"https://doi.org/10.1037/xap0000465","url":null,"abstract":"<p><p>Consumers are often shown investment returns with high levels of precision, which could lead them to misunderstand the inherent uncertainty. We test whether consumers are drawn to precision-that is offset the uncertainty in investment decisions by over-relying on precise numerical information. Five incentivized experiments compared decisions when expected growth is presented in precise forecasts as opposed to ranges. Consumers are more likely to prefer and invest more in precise forecasts when they are evaluated jointly with ranges and when the range features a potential loss. Under these circumstances, precise forecasts give consumers more confidence to invest. This effect holds when consumers are told investment returns are uncertain. On the other hand, experiencing discrepancies between expected and actual growth dissipates the preference for precise forecasts. We identify conditions under which consumers are more likely to favor precise forecasts and how this could be avoided if necessary. (PsycInfo Database Record (c) 2023 APA, all rights reserved).</p>","PeriodicalId":48003,"journal":{"name":"Journal of Experimental Psychology-Applied","volume":"29 2","pages":"302-321"},"PeriodicalIF":2.6,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"9571266","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"What determines hindsight bias in written work? One field and three experimental studies in the context of Wikipedia.","authors":"Marcel Meuer, Steffen Nestler, Aileen Oeberst","doi":"10.1037/xap0000445","DOIUrl":"https://doi.org/10.1037/xap0000445","url":null,"abstract":"<p><p>Hindsight bias not only occurs in individual perception but in written work (e.g., Wikipedia articles) as well. To avoid the possibility that biased written representations of events distort the views of broad audiences, one needs to understand the factors that determine hindsight bias in written work. Therefore, we tested the effect of three potential determinants: the extent to which an event evokes sense-making motivation, the availability of verifiable causal information regarding the event, and the provision of content policies. We conducted one field study examining real Wikipedia articles (<i>N</i> = 40) and three preregistered experimental studies in which participants wrote or edited articles based on different materials (total <i>N</i> = 720). In each experiment, we systematically varied one determinant. Findings provide further-and even more general-support that Wikipedia articles about various events contain hindsight bias. The magnitude of hindsight bias in written work was contingent on the sense-making motivation and the availability of causal information. We did not find support for the effect of content policies. Findings are in line with causal model theory and suggest that some types and topics of written work might be particularly biased by hindsight (e.g., coverage of disasters, research reports, written expert opinions). (PsycInfo Database Record (c) 2023 APA, all rights reserved).</p>","PeriodicalId":48003,"journal":{"name":"Journal of Experimental Psychology-Applied","volume":"29 2","pages":"239-258"},"PeriodicalIF":2.6,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"9925267","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Mild aggressive behavior and images of real-life violence.","authors":"Todd S Sechser, Abigail S Post","doi":"10.1037/xap0000478","DOIUrl":"https://doi.org/10.1037/xap0000478","url":null,"abstract":"<p><p>Several decades of research have explored the links between exposure to violent entertainment media and subsequent aggression. However, there has been little research on the effects of exposure to images of real-life violence. In the present study, participants viewed either a video portraying acts of real violence, fictional violence, or a nonviolent video. After watching the video, mild aggressive behavior was assessed using the competitive reaction-time task. In 11 of the 17 preregistered measures, participants who viewed scenes of real-life violence exhibited lower levels of mild aggressive behavior compared to participants who viewed scenes of fictional violence from films and television shows. However, these effects were consistently small. The results suggest that exposure to images of real-life violence in the media may have a small inhibition effect on mild aggressive behavior in some contexts. (PsycInfo Database Record (c) 2023 APA, all rights reserved).</p>","PeriodicalId":48003,"journal":{"name":"Journal of Experimental Psychology-Applied","volume":"29 2","pages":"440-450"},"PeriodicalIF":2.6,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"9571265","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hilary J Don, Chunliang Yang, Shaun Boustani, David R Shanks
{"title":"Do partial and distributed tests enhance new learning?","authors":"Hilary J Don, Chunliang Yang, Shaun Boustani, David R Shanks","doi":"10.1037/xap0000440","DOIUrl":"https://doi.org/10.1037/xap0000440","url":null,"abstract":"<p><p>Testing facilitates subsequent learning of new information, a phenomenon known as the <i>forward testing effect.</i> The effect is often investigated in multilist procedures, where studied lists are followed by a retrieval test, or a control task such as restudying, and learning is compared on the final list. In most studies of the effect, tests include all material from the preceding list. We report four experiments, three of which were preregistered, to determine whether tests that are partial (not including all studied items) and distributed (including retrieval of items from earlier lists) are effective in enhancing new learning. The results show that testing of all studied material is not necessary to produce beneficial effects on new learning or to reduce intrusions. The beneficial effects of testing were substantially mediated by reduced proactive interference. Importantly, there was minimal evidence that the forward learning benefits of partial and distributed tests are offset by a cost to untested items via retrieval-induced forgetting. (PsycInfo Database Record (c) 2023 APA, all rights reserved).</p>","PeriodicalId":48003,"journal":{"name":"Journal of Experimental Psychology-Applied","volume":"29 2","pages":"358-373"},"PeriodicalIF":2.6,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"9622873","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Imagine distant-future outcome: Mental simulation of COVID-19 vaccinations.","authors":"Kosuke Motoki, Toshiki Saito, Yuji Takano","doi":"10.1037/xap0000472","DOIUrl":"https://doi.org/10.1037/xap0000472","url":null,"abstract":"<p><p>The COVID-19 pandemic is a global public health crisis. Although it has been expected that the vaccination of COVID-19 mitigates the crisis, some people are reluctant to receive the COVID-19 vaccination. Based on the theory of mental simulation and affective forecasting, we investigated how mental simulations influence COVID-19 vaccination intention. Three preregistered experiments were conducted (total <i>n</i> = 970). Experiment 1 tested for whether outcome (vs. process) simulation would increase COVID-19 vaccination intention. Experiment 2 explored whether temporal proximity of simulations (distant-future outcome, near-future outcome, process) modulate the effects of mental simulation on expected emotion and COVID-19 vaccination intention. Experiment 3 examined the role of the number of sensory modalities (multisensory, unisensory) in mental simulations. The result of Experiment 1 (<i>n</i> = 271) demonstrated that outcome (vs. process) simulation of the COVID-19 vaccination led to greater COVID-19 vaccination intention. The result of Experiment 2 (<i>n</i> = 227) revealed that distant-future outcome simulation (vs. near-future outcome simulation, process simulation) increased expected positivity and then enhanced COVID-19 vaccination intention. The result of Experiment 3 (<i>n</i> = 472) also demonstrated that distant-future outcome simulation (vs. near-future outcome simulation, process simulation) increased expected positivity and then enhanced COVID-19 vaccination intention regardless of the number of sensory modalities to be simulated. Our findings reveal how mental simulations influence COVID-19 vaccination intention and provide practical implications for effective health communication strategies for the COVID-19 vaccination intention. (PsycInfo Database Record (c) 2023 APA, all rights reserved).</p>","PeriodicalId":48003,"journal":{"name":"Journal of Experimental Psychology-Applied","volume":"29 2","pages":"207-220"},"PeriodicalIF":2.6,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"9562770","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Bethany Growns, Erwin J A T Mattijssen, Jessica M Salerno, N J Schweitzer, Simon A Cole, Kristy A Martire
{"title":"Finding the perfect match: Fingerprint expertise facilitates statistical learning and visual comparison decision-making.","authors":"Bethany Growns, Erwin J A T Mattijssen, Jessica M Salerno, N J Schweitzer, Simon A Cole, Kristy A Martire","doi":"10.1037/xap0000422","DOIUrl":"https://doi.org/10.1037/xap0000422","url":null,"abstract":"<p><p>Forensic feature-comparison examiners compare-or \"match\"-evidence samples (e.g., fingerprints) to provide judgments about the source of the evidence. Research demonstrates that examiners in select disciplines possess expertise in this task by outperforming novices-yet the psychological mechanisms underpinning this expertise are unclear. This article investigates one implicated mechanism: statistical learning, the ability to learn how often things occur in the environment. This ability is likely important in forensic decision-making as samples sharing rarer statistical information are more likely to come from the same source than those sharing more common information. We investigated 46 fingerprint examiners' and 52 novices' statistical learning of fingerprint categories and application of this knowledge in a source-likelihood judgment task. Participants completed four measures of their statistical learning (frequency discrimination judgments, bounded and unbounded frequency estimates, and source-likelihood judgments) before and after familiarization to the \"ground-truth\" category frequencies. Compared to novices, fingerprint examiners had superior domain-specific statistical learning across all measures-both before and after familiarization. This suggests that fingerprint expertise facilitates domain-specific statistical learning-something that has important theoretical and applied implications for the development of training programs and statistical databases in forensic science. (PsycInfo Database Record (c) 2023 APA, all rights reserved).</p>","PeriodicalId":48003,"journal":{"name":"Journal of Experimental Psychology-Applied","volume":"29 2","pages":"386-397"},"PeriodicalIF":2.6,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"9941661","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}