Journal of Enterprise Information Management最新文献

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Business intelligence tool selection for data management units in the banking sector 银行部门数据管理单位的商业智能工具选择
IF 6.5 3区 管理学
Journal of Enterprise Information Management Pub Date : 2026-09-22 DOI: 10.1108/jeim-04-2026-0633
Ozge Nalan Bilisik,Burak Can Altay
{"title":"Business intelligence tool selection for data management units in the banking sector","authors":"Ozge Nalan Bilisik,Burak Can Altay","doi":"10.1108/jeim-04-2026-0633","DOIUrl":"https://doi.org/10.1108/jeim-04-2026-0633","url":null,"abstract":"Purpose This paper aims to provide a concrete roadmap for selecting the business intelligence (BI) tool that best suits the common interests of data units operating in the banking sector while addressing conflicting needs. Design/methodology/approach This study employs a novel hybrid model to address uncertainties in expert judgments and conflicts between criteria. This model combines interval-valued intuitionistic fuzzy (IVIF)-based entropy, which quantifies uncertainty, the Criteria Importance Through Intercriteria Correlation (CRITIC) method, which correlates criterion weights, and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS), which ranks alternatives based on their proximity to the ideal solution. In addition, sensitivity analyses are performed by varying employee group weights, the method-combination a coefficient, and criteria weights, and by using other methods. Findings The results show that two employee groups prefer the same alternative tool, while the other group prefers a different tool. When the expectations of the three groups are considered together, one alternative ranks first in both scenarios because of its strength in analytical and predictive capabilities, and governance strength. Originality/value This study contributes to the literature by addressing the problem of selecting a business intelligence tool not only through technical criteria but also by evaluating different user profiles with conflicting expectations simultaneously. In addition, it presents a unique decision-support framework by offering an original model integrating IVIF-based entropy, CRITIC, and TOPSIS methods.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"10 1","pages":"1-40"},"PeriodicalIF":6.5,"publicationDate":"2026-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124308","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Digital irresponsibility in the gig economy: insights from a mixed-methods study 零工经济中的数字不负责任:来自混合方法研究的见解
IF 6.5 3区 管理学
Journal of Enterprise Information Management Pub Date : 2026-09-22 DOI: 10.1108/jeim-02-2026-0271
Catherine Prentice,Nikshit Gautam,Susan Zeidan
{"title":"Digital irresponsibility in the gig economy: insights from a mixed-methods study","authors":"Catherine Prentice,Nikshit Gautam,Susan Zeidan","doi":"10.1108/jeim-02-2026-0271","DOIUrl":"https://doi.org/10.1108/jeim-02-2026-0271","url":null,"abstract":"Purpose Present study examines how corporate digital irresponsibility (CDI) contributes to self-regulatory failure among online food delivery workers. Self-regulatory failure is operationalised through two outcomes, namely burnout and risky driving behaviour. Drawing on psychological contract theory and the job demands-resources framework, the study investigates the mediating role of psychological contract breach and the dual moderating role of technostress. Design/methodology/approach A sequential explanatory mixed-methods design was employed. Survey data from 342 food delivery workers were analysed using structural equation modelling, followed by semi-structured interviews with 25 workers to contextualise and validate the quantitative patterns. Findings All three CDI dimensions (digital surveillance, automated injustice and algorithmic opacity) positively predict psychological contract breach, with digital surveillance as the strongest predictor. Breach subsequently predicts both burnout and risky driving behaviour, establishing self-regulatory failure as a critical consequence of CDI. Technostress amplifies both the CDI-breach and breach-outcome relationships. Furthermore, the qualitative findings explain how these mechanisms interact to foster chronic exhaustion and unsafe driving practices among delivery workers. Practical implications The findings provide important implications for platform companies to redesign algorithmic management and digital governance practices. Further, important implications for policymakers are provided to strengthen occupational safety protections and regulatory frameworks for gig workers. Originality/value The study makes an important contribution by empirically linking CDI to self-regulatory failure, identifying psychological contract breach as the mediating mechanism and technostress as a multi-stage vulnerability amplifier in digitally managed platform work.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"9 1","pages":"1-24"},"PeriodicalIF":6.5,"publicationDate":"2026-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124310","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
From adoption to engagement: post-adoption drivers of SME E-market use in a developing economy 从采用到参与:发展中经济体中中小企业电子市场使用的采用后驱动因素
IF 6.5 3区 管理学
Journal of Enterprise Information Management Pub Date : 2026-09-22 DOI: 10.1108/jeim-02-2026-0307
Huu Tinh Hoang,Vinh V. Thai,Belinda Moloney,Truong Ton Hien Duc,Konrad Peszynski
{"title":"From adoption to engagement: post-adoption drivers of SME E-market use in a developing economy","authors":"Huu Tinh Hoang,Vinh V. Thai,Belinda Moloney,Truong Ton Hien Duc,Konrad Peszynski","doi":"10.1108/jeim-02-2026-0307","DOIUrl":"https://doi.org/10.1108/jeim-02-2026-0307","url":null,"abstract":"Purpose This study aims to examine the factors influencing the extent of e-market use among Vietnamese small and medium enterprises (SMEs) While prior research has predominantly focused on adoption decisions, limited attention has been given to post-adoption usage. This research addresses that gap by identifying key predictors that drive deeper engagement with e-market platforms. Design/methodology/approach A quantitative survey was conducted with 284 Vietnamese SMEs. Drawing on the Technology–Organisation–Environment (TOE) framework and extending it with trust-related constructs, the study employed reliability testing, factor analysis, and ordinal logistic regression to evaluate the relationships between organisational, technological, environmental, and trust factors and the level of e-market use. Findings The results reveal six significant predictors of post-adoption use: organisational governance, competitor pressure, stakeholder pressure, organisational readiness, trust in e-market security, and perceived relative advantage. In contrast, factors commonly associated with initial adoption (such as usability, compatibility, government e-readiness, supporting industries' readiness, organisational culture, and trust in providers) were found to be insignificant. These findings suggest that the drivers of post-adoption engagement differ from those influencing adoption decisions. Originality/value This study advances the TOE framework by shifting the analytical focus from adoption to post-adoption behaviour and by incorporating trust from the perspective of SMEs operating on third-party platforms. It contributes to post-adoption e-market research by explaining differences among SMEs in their organisational engagement with e-market platforms and highlighting the role of organisational capabilities and external pressures in shaping deeper forms of post-adoption engagement. The findings provide theoretical insights into technology assimilation and offer practical guidance for policymakers and platform providers seeking to enhance SME participation in digital marketplaces.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"31 1","pages":"1-41"},"PeriodicalIF":6.5,"publicationDate":"2026-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124309","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Digital readiness, trust, and collaboration: pathways to AI adoption in informal supply chain workers 数字化准备、信任和协作:非正式供应链工人采用人工智能的途径
IF 6.5 3区 管理学
Journal of Enterprise Information Management Pub Date : 2026-09-21 DOI: 10.1108/jeim-02-2026-0284
Pratima Verma,Vimal Kumar,Arpit Singh
{"title":"Digital readiness, trust, and collaboration: pathways to AI adoption in informal supply chain workers","authors":"Pratima Verma,Vimal Kumar,Arpit Singh","doi":"10.1108/jeim-02-2026-0284","DOIUrl":"https://doi.org/10.1108/jeim-02-2026-0284","url":null,"abstract":"Purpose The study looks at the ways that digital readiness affects the adoption of artificial intelligence (AI) and, in turn, the improvement of livelihoods for informal supply-chain workers. It focuses on the mediating functions of collaborative strategies and trust in AI tools. Design/methodology/approach A cross-sectional survey design was used to gather information from informal supply-chain workers. Within the suggested framework, hypotheses were examined for direct and indirect effects using the structural equation modeling (SEM)-based Smart PLS technique. Findings The results support the hypothesized model. Digital readiness had a significant positive influence on trust in AI tools, collaborative strategies, and AI adoption. Both trust and collaboration were found to be significant direct antecedents of AI adoption. Crucially, the relationships between digital readiness and AI adoption were partially mediated by trust and collaborative strategies, confirming that these factors are vital pathways. Finally, AI adoption showed a positive and significant relationship with improvement in overall livelihoods. However, there was a statistically nonsignificant direct relationship between digital readiness and livelihood improvement. This suggests that livelihood gains are achieved mostly by successful implementation of AI-supported tools and applications rather than through digital readiness alone. Research limitations/implications The outcomes of this study are particularly important for frontline workers, managers, and industry practitioners in the supply chain and strategy domains, as they show how integrating digital technologies into everyday work practices can improve efficiency, resilience, and long-term livelihood outcomes. Originality/value Although the use of AI in informal supply chains is still modest, it offers a significant opportunity to improve livelihoods. Understanding the collaborative enablers that promote AI adoption among informal workers, who frequently operate with limited resources, represents a critical research gap.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"9 1","pages":"1-32"},"PeriodicalIF":6.5,"publicationDate":"2026-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124171","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Unveiling GenAI-induced GenAI techno-eustress: how exploration and adaptability shape engagement and academic performance 揭示基因人工智能诱导的基因人工智能技术压力:探索和适应性如何塑造参与和学习成绩
IF 6.5 3区 管理学
Journal of Enterprise Information Management Pub Date : 2026-09-18 DOI: 10.1108/jeim-03-2026-0507
Naeem Akhtar,Intesar Almugren,Haifa Alodan,Tahir Islam
{"title":"Unveiling GenAI-induced GenAI techno-eustress: how exploration and adaptability shape engagement and academic performance","authors":"Naeem Akhtar,Intesar Almugren,Haifa Alodan,Tahir Islam","doi":"10.1108/jeim-03-2026-0507","DOIUrl":"https://doi.org/10.1108/jeim-03-2026-0507","url":null,"abstract":"Purpose Although generative artificial intelligence (GenAI) rapidly integrated in higher education, the existing literature has ignored to explain the impact of GenAI attributes in developing psychological experiences, in terms of GenAI techno-eustress and related outcomes. To fill this gap, we used affordance–actualization theory as a theoretical foundation and developed and tested a research framework. This study aims to investigate the relationship between GenAI attributes – GenAI techno-exploration and GenAI techno-adaptability – and GenAI techno-eustress and subsequently work engagement and academic performance. This work examines the indirect relationships between GenAI techno-exploration and GenAI techno-adaptability, and work engagement and academic performance through GenAI techno-eustress. Design/methodology/approach We collected data using Prolific Academic platform from 302 respondents from higher education faculty at UK and USA. We used survey questionnaire using purposive sampling technique to approach relevant sampling. Data analyzed was performed using PLS-SEM via SmartPLS 4.0. Findings The present finding showed that GenAI techno-exploration and GenAI techno-adaptability have positive association with GenAI techno-eustress, which in turn has a positive association with work engagement and academic performance. This study revealed a positive relationship between work engagement and academic performance. This research identified that predictors and outcomes relationship is completely mediated by GenAI techno-eustress. This work found a serial mediation of GenAI techno-eustress and work engagement between predictors and academic performance relationships. Practical implications In practice, the findings provide insight into how universities can leverage GenAI to their benefit by reducing stress and create work engagement. By promoting techno-exploration and flexibility, institutions would be able to create specific training programs, digital infrastructures and governance systems to support faculty engagement and performance. Originality/value This study is unique in exploring the positive stress (GenAI techno-eustress) that GenAI can induce in faculty at higher education institutions. This research provides significant theoretical insights based on the actualization theory of affordance in human–AI interaction. This study also provides insight into the asymmetrical effects of AI use, indicating that GenAI is primarily function as a motivational and capability enhancing mechanism, instead of a stress inducing one, thereby increasing more comprehensive understanding of AI-enabled work.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"8 1","pages":"1-30"},"PeriodicalIF":6.5,"publicationDate":"2026-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124311","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Guest editorial: Transforming industrial competitiveness through digital service innovation (DSI): enabling factors and expected outcomes 嘉宾评论:通过数字服务创新(DSI)转变产业竞争力:促成因素和预期结果
IF 6.5 3区 管理学
Journal of Enterprise Information Management Pub Date : 2026-09-18 DOI: 10.1108/jeim-09-2026-975
Marco Opazo-Basáez,Ferran Vendrell-Herrero,Yancy Vaillant
{"title":"Guest editorial: Transforming industrial competitiveness through digital service innovation (DSI): enabling factors and expected outcomes","authors":"Marco Opazo-Basáez,Ferran Vendrell-Herrero,Yancy Vaillant","doi":"10.1108/jeim-09-2026-975","DOIUrl":"https://doi.org/10.1108/jeim-09-2026-975","url":null,"abstract":"","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"34 1","pages":"1605-1617"},"PeriodicalIF":6.5,"publicationDate":"2026-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124172","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Braving technological turbulence: generative artificial intelligence can build digital resilience in human-centric supply chains 勇敢面对技术动荡:生成式人工智能可以在以人为中心的供应链中建立数字弹性
IF 6.5 3区 管理学
Journal of Enterprise Information Management Pub Date : 2026-09-17 DOI: 10.1108/jeim-03-2026-0405
Muhammad Faraz Mubarak,M. Ali Ülkü
{"title":"Braving technological turbulence: generative artificial intelligence can build digital resilience in human-centric supply chains","authors":"Muhammad Faraz Mubarak,M. Ali Ülkü","doi":"10.1108/jeim-03-2026-0405","DOIUrl":"https://doi.org/10.1108/jeim-03-2026-0405","url":null,"abstract":"Purpose Human-centric supply chains (HCSCs) are increasingly vital as firms face growing disruptions while balancing efficiency with workforce well-being and collaboration. This study examines how generative artificial intelligence (GenAI) influences HCSC performance under technological turbulence. Anchored in Industry 5.0, the research positions digital resilience as a key organizational capability and investigates whether advanced AI technologies translate environmental uncertainty into people-focused supply chain outcomes through sociotechnical and dynamic capability perspectives. Design/methodology/approach The study adopts a quantitative, deductive design using survey data from 276 manufacturing firms in the United Kingdom and Canada. Data were collected in early 2025 from managers involved in supply chain and digital transformation activities. The proposed relationships among GenAI, technological turbulence, digital resilience and HCSC performance were tested using partial least squares structural equation modeling (PLS-SEM). Measurement reliability, convergent validity and discriminant validity were rigorously assessed. Findings The results reveal that GenAI has a strong positive effect on digital resilience. Technological turbulence does not directly enhance digital resilience but significantly drives GenAI adoption and directly improves HCSC performance. Digital resilience does not directly influence human-centric performance, and its mediating role is not supported. However, GenAI significantly mediates the relationship between technological turbulence and digital resilience, underscoring its central role in transforming environmental uncertainty into adaptive capacity. These findings indicate that technological capabilities alone are insufficient to achieve people-focused outcomes. Research limitations/implications The cross-sectional design limits causal inference, and reliance on single-informant perceptual data may introduce bias. The focus on manufacturing firms in two advanced economies may restrict generalizability. Future research should employ longitudinal designs, incorporate multiple respondents, and examine additional socio-organizational mechanisms, such as governance, culture and skills development that link AI adoption to human-centric supply chain outcomes. Practical implications Managers should view GenAI as a strategic capability for building digital resilience rather than solely as an efficiency tool. While GenAI enhances adaptive capacity, achieving human-centric performance requires complementary organizational practices, including workforce upskilling, participative decision-making and transparent governance. Firms operating amid technological turbulence can leverage uncertainty to accelerate the adoption of responsible AI aligned with people-focused supply chain objectives. Social implications The findings suggest that digital resilience alone does not ensure improved collaboration, trust or workforce well-being. ","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"29 1","pages":"1-17"},"PeriodicalIF":6.5,"publicationDate":"2026-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124312","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
For an AI-focused Fintech the approach to trust and privacy must be decided at the business model level 对于专注于人工智能的金融科技来说,信任和隐私的方法必须在商业模式层面上决定
IF 6.5 3区 管理学
Journal of Enterprise Information Management Pub Date : 2026-09-15 DOI: 10.1108/jeim-03-2026-0461
Alex Zarifis,Xusen Cheng
{"title":"For an AI-focused Fintech the approach to trust and privacy must be decided at the business model level","authors":"Alex Zarifis,Xusen Cheng","doi":"10.1108/jeim-03-2026-0461","DOIUrl":"https://doi.org/10.1108/jeim-03-2026-0461","url":null,"abstract":"Purpose This research validates that professionals across six artificial intelligence (AI)-focused Fintech business models endorse the inclusion of trust-building and addressing privacy concerns at the business model level. Trust-building and reducing privacy concerns should be one of the building blocks of a modern business model. Design/methodology/approach This research applied a mixed-method approach, analysing 12 interviews with Fintech managers and a survey of 1,452 Fintech professionals in management or other senior technology positions such as systems architects. Findings The analysis verified that the trust-building methods and the methods to reduce privacy concerns should be decided at the business model level. Originality/value Trust-building and reducing privacy concerns are added to the nine existing building blocks of the popular Business Model Canvas. The updated Business Model Canvas with 10 building blocks captures more accurately the six AI-focused Fintech business modes identified.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"52 1","pages":"1-17"},"PeriodicalIF":6.5,"publicationDate":"2026-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124173","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Transforming small and marginal farmers' livelihoods through agricultural digital platforms and supply chain integration 通过农业数字平台和供应链整合,改变小农和边缘农民的生计
IF 6.5 3区 管理学
Journal of Enterprise Information Management Pub Date : 2026-09-15 DOI: 10.1108/jeim-01-2026-0133
Abhay Singh,Aalok Kumar
{"title":"Transforming small and marginal farmers' livelihoods through agricultural digital platforms and supply chain integration","authors":"Abhay Singh,Aalok Kumar","doi":"10.1108/jeim-01-2026-0133","DOIUrl":"https://doi.org/10.1108/jeim-01-2026-0133","url":null,"abstract":"Purpose E-commerce platforms (ECP) offer significant potential to improve market access, price transparency and operational efficiency in various supply chains. Yet, despite these benefits, ECP adoption among small and marginal farmers (SMF) for improving the agricultural value chain in developing economies remains limited. Addressing this gap, the present study investigates the behavioural drivers underlying SMF intention to switch from conventional agricultural value chains to agriculture ECP (AECP) and its impact on rural livelihoods. Design/methodology/approach This study proposes an extended framework based on the theory of reasoned action that incorporates hedonic and utilitarian beliefs, peer word of mouth and platform trust, thereby capturing both individual evaluations and socially embedded decision-making dynamics. Primary data were collected through face-to-face surveys with 209 SMFs across selected Northern Indian states. The proposed model was empirically tested using partial least squares structural equation modelling (PLS-SEM), supported by Importance-Performance Map Analysis (IPMA) to generate actionable managerial insights. Findings The findings reveal that while both hedonic and utilitarian beliefs significantly shape farmers' attitudes toward AECPs, attitude alone does not directly translate into switching intention. Instead, subjective norms emerge as the strongest predictor, underscoring the central role of peer influence and community endorsement in farmers' adoption decisions. Peer word of mouth significantly influences both attitudes and subjective norms and exerts a strong indirect effect on switching intention. Platform trust further conditions these relationships by strengthening attitude-based decision-making while reducing dependence on social pressure. Overall, the results suggest that AECP adoption strategies should move beyond individual-centric digital literacy initiatives and instead focus on community-driven, trust-building interventions to accelerate adoption among SMFs. Practical implications This study offers actionable insights for improving rural livelihoods through the adoption of agricultural e-commerce platforms. The findings suggest that enhancing farmers' income stability, market access and bargaining power requires community-driven adoption strategies rather than isolated digital training. Social implications The study highlights that farmer-centric e-commerce adoption strengthens rural livelihoods by improving social inclusion, collective decision-making and community trust. Peer-led platform use empowers small and marginal farmers, reduces exploitation by intermediaries and enhances livelihood security, dignity of work and social well-being in rural agricultural communities. Originality/value To the best of the authors’ knowledge, this study is among the first to examine e-commerce platform adoption in agricultural supply chains explicitly from a rural livelihood perspective. Unlike prior research f","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"10 1","pages":"1-32"},"PeriodicalIF":6.5,"publicationDate":"2026-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124314","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Digital traceability systems in multi-tier supply networks: an information integration perspective from the fashion industry 多层供应网络中的数字追溯系统:来自时尚行业的信息集成视角
IF 6.5 3区 管理学
Journal of Enterprise Information Management Pub Date : 2026-09-15 DOI: 10.1108/jeim-03-2026-0440
Laura Macchion
{"title":"Digital traceability systems in multi-tier supply networks: an information integration perspective from the fashion industry","authors":"Laura Macchion","doi":"10.1108/jeim-03-2026-0440","DOIUrl":"https://doi.org/10.1108/jeim-03-2026-0440","url":null,"abstract":"Purpose This study investigates how digital traceability systems operate as inter-organisational information systems (IOS) enabling information integration, visibility, and coordination across multi-tier fashion supply networks. Focusing on how firms build digital traceability infrastructures in anticipation of forthcoming regulatory requirements, the study examines the strategic, institutional, and operational drivers, socio-technical mechanisms, and traceability configurations that shape data integration and governance across organisational tiers. Design/methodology/approach The study adopts an in-depth qualitative case study of an Italian luxury fashion supply network involving actors from raw material sourcing to final product distribution. Data were collected between September 2025 and January 2026 through semi-structured interviews, plant visits, and archival documentation. Data analysis followed an iterative Gioia-inspired coding process combining within-case and cross-tier analysis to examine how traceability systems are designed, integrated, and coordinated across organisational boundaries. Findings The findings show that traceability adoption is driven by sustainability pressures, quality management requirements, brand protection concerns, and coordination needs. From an information systems perspective, effective traceability depends on the interaction between data standardisation, information and communication technology (ICT) integration, digital platform architectures, and relational governance mechanisms that collectively enable distributed data generation, validation, and exchange across supply network actors. The study further introduces the concept of traceability depth, defined as the degree of informational granularity and cross-tier visibility embedded within traceability architectures. It demonstrates that firms balance batch-level and item-level traceability configurations to manage trade-offs between information visibility, operational complexity, and coordination requirements across supply chain tiers. Originality/value This study contributes to the literature on inter-organisational information systems and supply network digitalisation by conceptualising traceability as a distributed socio-technical information infrastructure rather than merely a compliance-oriented tracking mechanism. It extends existing traceability research beyond regulated contexts by explaining how digital platforms, governance practices, and information architectures enable multi-tier information integration and coordination across complex supply networks. It also introduces traceability depth as an information systems design dimension capturing variations in informational granularity and visibility across organisational tiers.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"17 1","pages":"1-47"},"PeriodicalIF":6.5,"publicationDate":"2026-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148933942","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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