Journal of Enterprise Information Management最新文献

{"title":"The role of artificial intelligence on supply chain resilience","authors":"Katerina Beta, Sakthi Shalini Nagaraj, Tharindu D.B. Weerasinghe","doi":"10.1108/jeim-12-2023-0674","DOIUrl":"https://doi.org/10.1108/jeim-12-2023-0674","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Supply chains are facing several challenges due to disruptions and changing situations such as COVID-19 and the need for increased levels of resilience is more important than ever. This paper focuses on exploring the impact of artificial intelligence (AI) on supply chain resilience (SCR) through a review of the existing literature. To address the gap of AI on SCR, this study focused on answering the following two research questions: (1) What is the role of AI technologies in SCR? (2) What are the key ethical and social implications of AI that arise in the process of enhancing SCR?</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This study collected relevant data available in the existing literature from peer-reviewed journals and articles on supply chain and AI. The study employed a systematic literature review (SLR) and qualitative thematic analysis to identify the key themes that generate relevant findings.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The study’s findings highlight that AI’s role in enhancing SCR is important in several areas, such as improved demand and supply forecasts, accurate problem-solving, increased efficiency of tasks and improved customer services, amongst others. However, AI does not come without limitations. Although it improves the resilience of supply chains, it also leads to ethical and social implications related to job displacement, privacy and security, biases and transparency.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>The study offers intriguing insights into closing the disparity between theory and practice, utilising a systematic approach to demonstrate how AI impacts the resilience level of supply chains.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study presents the positive impact that AI technologies have on enhancing the resilience of supply chains. Although there are challenges and ethical and social implications because of AI implementations, supply chains benefit from the use of AI and big data.</p><!--/ Abstract__block -->","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"124 1","pages":""},"PeriodicalIF":6.5,"publicationDate":"2025-03-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143631487","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Influence of Industry 4.0 on the success of new-age enterprises – a resource-based view","authors":"P.R.C. Gopal, Mohideen Rahmath Fathima, M. Ramkumar, Nripendra P. Rana","doi":"10.1108/jeim-08-2024-0462","DOIUrl":"https://doi.org/10.1108/jeim-08-2024-0462","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to assess the influence of Industry 4.0 (I4.0) technologies using the resource-based view (RBV) framework to examine the impact of new-age enterprises. It means to investigate the impact of different resources on competitive advantages’ steering toward the contemporary business environment.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The paper investigates the critical success factors (CSFs) for the efficient implementation of I4.0 technologies and the importance of technological resources. This paper applies the Grey-DEMATEL technique to examine each of these CSFs to better understand the cause-and-effect relationships therein and to come up with a holistic view of how the CSFs are interdependent.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The major findings reveal that Adventure Tendency, Continuous Improvement and Creative Technology Utilization play a major role in the success of new-age enterprises. The paper concludes with suggestions to align technological abilities with market needs, and the entrepreneurial skill-set into simultaneously utilizing I4.0 technologies for innovation and growth.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study contributes to the RBV framework literature by combining technological, human and organizational resources, specifically within I4.0, and offers theoretical and practical contributions for sustaining competitive advantage.</p><!--/ Abstract__block -->","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"23 1","pages":""},"PeriodicalIF":6.5,"publicationDate":"2025-03-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143631479","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Unleashing digital servitization and service innovation: how decision-making logics and organizational learning enable coping with implementation process complexities","authors":"Clemens Friedl, Paul Matthyssens, Wouter Van Bockhaven","doi":"10.1108/jeim-05-2024-0238","DOIUrl":"https://doi.org/10.1108/jeim-05-2024-0238","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to explore how different decision-making logics (DML) and organizational learning (OL) styles are used and combined by project managers to navigate the complexities of Digital Servitization (DS) and Digital Service Innovation (DSI) projects. Specifically, the research shows the impact and interplay between the two managerial levers OL and team-level DML, and how these influence and substitute each other.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>It builds on a retrospective longitudinal study of project-level cases within a high-tech multinational company active in the aerospace industry and applies a systematic combining approach and narrative analysis of critical, decisive events. The research zooms in on the application of OL (i.e. adaptive versus generative learning) and DML (effectuation versus causation) while coping with the experienced complexity during the implementation process.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Teams seek relief from complexities during the DS/DSI journeys by combining different managerial levers over time. The paper develops a mid-range theory with propositions and outlines practical recommendations.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>This study’s research limitations include its single-sector focus and reliance on a small number of case studies, which does not allow generalization across industries or different contexts. Future research should explore diverse industries and incorporate broader quantitative methods to validate the proposed managerial frameworks.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>A framework describing how managers alternate DML and OL styles during their DS/DSI transitions is developed. Contrary to earlier belief, the alternations of logics and styles do not follow a “predetermined sequence” as planned but are developing rather in a flexible, recurrent and emergent manner.</p><!--/ Abstract__block -->","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"16 1","pages":""},"PeriodicalIF":6.5,"publicationDate":"2025-03-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143631484","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Navigating the path to a greener future: unravelling the challenges and prospects of electric vehicle adoption in Indonesia","authors":"Donni Fajar Anugrah, Arnita Rishanty, Dian Rahmawati, Benny Tjahjono","doi":"10.1108/jeim-12-2024-0720","DOIUrl":"https://doi.org/10.1108/jeim-12-2024-0720","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The transition from internal combustion engine (ICE) vehicles to electric vehicles (EVs) is a complex process influenced by the interplay of technical, social and economic factors. This study aims to identify the socio-technical factors shaping the transition from ICE vehicles to EVs and to propose plausible transition pathways within the Indonesian context.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The study adopted an expert workshop method to gather data and co-develop the multi-level perspective (MLP) transition tool with workshop participants. The participants were carefully selected to represent diverse stakeholders, including government and industry representatives. They provided non-commercial data and insights, enriching the discussions, and ensuring a balanced and inclusive outcome.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings highlight the importance of understanding the multidimensional and multi-actor dynamics involved in this transition. The adoption of EVs in Indonesia is significantly influenced by socio-technical challenges, including existing policies, institutional frameworks, technological infrastructure and societal constraints. Addressing these challenges is crucial for ensuring a successful transition.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>This study offers actionable recommendations for policymakers, businesses and government agencies responsible for strategic economic development. These recommendations serve as a foundation to support future growth in the EV market and inform decisions aimed at fostering a greener road transportation ecosystem.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study enhances a holistic understanding of the complex socio-technical dynamics at play in the EV transition. It also advances innovation studies by addressing transitions within systems dominated by stable and robust ICE regimes. The MLP tools developed through this study serve as valuable instruments for articulating the role of various initiatives in driving transformative change.</p><!--/ Abstract__block -->","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"17 1","pages":""},"PeriodicalIF":6.5,"publicationDate":"2025-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143569712","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Nexus between generative AI engagement, quality and expectation formation: an application of expectation–confirmation theory","authors":"Mai Nguyen, Ankit Mehrotra, Ashish Malik, Rudresh Pandey","doi":"10.1108/jeim-08-2024-0452","DOIUrl":"https://doi.org/10.1108/jeim-08-2024-0452","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Generative Artificial Intelligence (Gen-AI) has provided new opportunities and challenges in using educational environments for students’ interaction and knowledge acquisition. Based on the expectation–confirmation theory, this paper aims to investigate the effect of different constructs associated with Gen-AI on engagement, satisfaction and word-of-mouth.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>We collected data from 508 students in the UK using Qualtrics, a prominent online data collection platform. The conceptual framework was analysed through structural equation modelling.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings show that Gen-AI expectation formation and Gen-AI quality help to boost Gen-AI engagement. Further, we found that active engagement positively affects Gen-AI satisfaction and positive word of mouth. The mediating role of Gen-AI expectation confirmation between engagement and the two outcomes, satisfaction and positive word of mouth, was also confirmed. The moderating role of cognitive processing in the relationship between Gen-AI quality and engagement was found.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This paper extends the Expectation-Confirmation Theory on how Gen-AI can enhance students’ engagement and satisfaction. Suggestions for future research are derived to advance beyond the confines of the current study and to capture the development in the use of AI in education.</p><!--/ Abstract__block -->","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"4 1","pages":""},"PeriodicalIF":6.5,"publicationDate":"2025-03-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143560667","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Uncovering the antecedents to the effective use of business intelligence: lessons from a qualitative systematic review approach","authors":"Alexandra Adriani Widjaja, Amir Hossein Ghapanchi, Scott Bingley","doi":"10.1108/jeim-08-2024-0440","DOIUrl":"https://doi.org/10.1108/jeim-08-2024-0440","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study focuses on case studies to identify the antecedents to the effective use of business intelligence (BI). For decades, research has shown that post-adoption behaviour has a critical role in the success of technology adoption. Efforts have been drawn beyond intention and adoption point to the effective use of technology. In the case of BI adoption, its nature of discretional use adds complexity to the equation. Despite the statistical evidence provided, research has indicated the need for other approaches to shed light on the antecedents of BI’s effective use.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This study employs a systematic review approach to synthesise 20 years of related works from three major research databases. It focuses on qualitative and mixed-method research to identify new avenues in the related topic.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings provide the taxonomy of the antecedents. It identifies 40 antecedents grouped into 8 categories: technology, operational support, resources, governance, strategic, individual behaviour, environment and culture. It also highlights several organisation-specific and individual-specific antecedents, such as analytic leadership, business vision, collaborative working culture, organisational learning culture and user trust.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The study provides insight from interpretative case studies. It leverages the relevance of BI’s research to its practices. It offers new avenues in the BI post-adoption studies at the organisational and the individual level of analysis.</p><!--/ Abstract__block -->","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"193 1","pages":""},"PeriodicalIF":6.5,"publicationDate":"2025-03-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143546320","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital Service Innovation as a co-production of socio-technical assemblages oriented toward servitization","authors":"María Alejandra Rodríguez, Leandro Lepratte, Gabriel Yoguel, Rodrigo Rabetino","doi":"10.1108/jeim-04-2024-0216","DOIUrl":"https://doi.org/10.1108/jeim-04-2024-0216","url":null,"abstract":"&lt;h3&gt;Purpose&lt;/h3&gt;\u0000&lt;p&gt;Digitalization in precision agriculture incorporates state-of-the-art digital technologies. The transformation requires manufacturers to launch digital platforms and services. As a result, innovation ecosystems emerge. In turn, digital technologies introduce novelty into innovation processes. This socio-technical transition is critical to understanding Digital Service Innovation (DSI). Thus, it is necessary for a micro-founded analysis that biographizes the socio-technical assemblages between routines, artifacts and humans that emerge from DSI processes. Against this backdrop, this study aims to examine the co-production processes and the configuration of digital servitization ecosystems based on Routine Dynamics and Sociomateriality views and the DSI perspective.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Design/methodology/approach&lt;/h3&gt;\u0000&lt;p&gt;The study builds on multiple in-depth case studies, including three precision agriculture machinery and services ecosystems. For each ecosystem, the biography of the co-production process of the technological solution that integrates different actors and artifacts as a sociomaterial assemblage is reconstructed. The qualitative data consist of in-depth interviews with managers in the case companies and stakeholders in each ecosystem. Three ecosystems were surveyed. Documentary information from websites and technical documents on the products and services were systematized and incorporated into the analysis as a form of triangulation.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Findings&lt;/h3&gt;\u0000&lt;p&gt;The analysis of ecosystem biographies evidences that DSI processes involve co-production between routines, actors and artifacts. This co-production implies moving from technology transfer relationships to the co-production of technological solutions oriented to digital servitization. New actors, digital artifacts and changes in user practices emerge as translators of DSI processes toward digital servitization. Thus, the emergence of technological solutions must be understood as socio-technical assemblages. The firms develop digital artifacts that allow the DSI process. The role of digital service platforms and users is critical in co-production. Digital artifacts based on algorithmic technologies perform automation and augmentation routines.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Originality/value&lt;/h3&gt;\u0000&lt;p&gt;The study provides a complementary viewpoint between DSI approaches and the literature on Routine Dynamics and Sociomateriality. It explains in a micro-founded perspective, and based on biographies of the emergence of DSI ecosystems, how the relationship between digital artifacts, human practices and routines become dynamic in the co-production of Technological Solutions. This perspective proposes that DSI processes are based on the co-production of socio-technical assemblages. Thus, sociomateriality is at the center of analyzing the role of artifacts and the networks of relationships they perform and configure with humans, ge","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"67 1","pages":""},"PeriodicalIF":6.5,"publicationDate":"2025-03-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143560669","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Game-based learning for cybersecurity: enterprise implications from testing competing theories involving immersion, cognitive load and autonomy","authors":"Dixon Prem Daniel Rajendran, Sundarraj P Rangaraja","doi":"10.1108/jeim-05-2023-0226","DOIUrl":"https://doi.org/10.1108/jeim-05-2023-0226","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>In this paper, we propose and test a conceptual model of how the psychological constructs of immersion, cognitive load (CL) and perceived autonomy (PA) relate to the performance of users at cybersecurity games.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>We test the proposed model through an experimental study of 208 participants who play a cybersecurity game and answer a survey. We use structural equation modeling to test our hypotheses and further compute Shapley values to assess the contribution of each construct to game outcomes.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Results reveal that immersion is an important explanator of CL, PA and outcome. Additionally, our statistical tests show how the inclusion of CL in the conceptual model brings out the relation between autonomy and game-outcome.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study combines constructs stemming from different theories to propose a conceptual model that better explains game performance. The findings will help enhance learner engagement and motivation. In turn, this can potentially add value to designing cost-effective training methods that can address the growing range of cybersecurity issues in enterprises.</p><!--/ Abstract__block -->","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"36 1","pages":""},"PeriodicalIF":6.5,"publicationDate":"2025-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143528314","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Prioritization and relational analysis of green supplier evaluation criteria in the textile industry","authors":"Esra Yıldırım Söylemez, Aydın Kayabaşı, Fatma Demirağ","doi":"10.1108/jeim-01-2024-0060","DOIUrl":"https://doi.org/10.1108/jeim-01-2024-0060","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to determine the extent to which the textile industry considers ecological issues in the supplier evaluation process by examining the relationships between environmental and operational criteria.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The supplier evaluation process within the industry was examined using the Fuzzy DEMATEL-based Analytic Network Process (FDANP) hybrid method. Criterion relationships were determined using the Fuzzy DEMATEL method. Two different ANP processes (the classical DANP approach and the new DANP approach) were used to assess the criterion weights, and the analysis results were compared. The satisfaction levels of suppliers with whom businesses collaborated were also examined using IPA analysis.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results of the hybrid approaches with different steps in the study also differ. While the classic FDANP approach prioritizes cost and quality in the green supplier evaluation process, green products and EMS come to the fore according to the new FDANP approach. In addition, while businesses are satisfied with the operational performance of suppliers, their environmental performance remains below average.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>This study was conducted in a sector-specific context, limited to Denizli province and green raw material suppliers.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>This study revealed important findings regarding environmental awareness in buyer-supplier relations in the textile industry and offers a practical decision-making tool for decision- makers.</p><!--/ Abstract__block -->\u0000<h3>Social implications</h3>\u0000<p>The results of this study may help industrial enterprises gain an environmental perspective when planning their operations to create a more sustainable environment.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study contributes to the literature from a holistic perspective by examining the role and importance of operational and environmental criteria in the green supplier evaluation process in the textile industry.</p><!--/ Abstract__block -->","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"52 1","pages":""},"PeriodicalIF":6.5,"publicationDate":"2025-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143528313","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Profit over principles: unveiling the motivating factors behind dark patterns in e-commerce through the lens of agency theory","authors":"Vibhav Singh, Niraj Kumar Vishvakarma, Vinod Kumar","doi":"10.1108/jeim-08-2024-0409","DOIUrl":"https://doi.org/10.1108/jeim-08-2024-0409","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>E-commerce companies use manipulative user interface (UI) designs known as dark patterns to influence customer decisions over internet platforms. Although dark patterns are known to annoy users and erode customer trust, e-commerce companies continue to use them heavily. Therefore, this study identifies and ranks the factors that motivate e-commerce companies to use dark patterns.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Feedback from 17 industry experts was collected, and a novel causal modelling technique known as the Grey Influence Analysis (GINA) was applied to discover the most important motivating factors in the system.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Meeting long-term economic goals, leveraging data from the existing users and meeting short-term marketing goals emerged as the most crucial reasons behind dark pattern usage. These motivational factors indicate that e-commerce companies prioritize profits over sustainability and are coherent with the agency theory of corporate governance.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>The motivating factors have been identified considering the overall e-commerce industry. The factors may vary for specialized e-commerce sectors.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The study’s findings could help e-commerce managers adopt a user-centric approach and encourage them to fulfil their motivations behind dark patterns via other ethical strategies. Furthermore, company shareholders and managers could resolve conflicts of interest to avoid dark patterns and adopt a customer-centric approach. The study would also spark discussions on digital ethics and prompt legal authorities to devise policies against dark patterns.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The study demonstrates a systematic methodology for utilizing GINA in various domains. Additionally, it advances the literature on dark patterns and online customer manipulation.</p><!--/ Abstract__block -->","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"65 1","pages":""},"PeriodicalIF":6.5,"publicationDate":"2025-02-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143477630","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}