Examining the nexus between technostress and turnover intention: the moderating influence of PsyCap in Indian information management contexts

IF 7.4 3区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Journal of Enterprise Information Management Pub Date : 2024-09-30 DOI:10.1108/jeim-08-2023-0434

Indu Sharma, Vivek Tiwari, Shivam Gupta, Nripendra P. Rana

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引用次数: 0

Abstract

Purpose

The recent pandemic (COVID-19) and the continuous ICT advancements have resulted in increased levels of technostress. On this basis, the present work tried to explore how technostress influences employees’ turnover intention with the mediation of work-exhaustion. Deploying the theoretical lens of job demands-resources theory, the authors also aim to investigate the part that positive psychological capital (PsyCap) has to play as a moderator in between technostress and work-exhaustion.

Design/methodology/approach

The study utilizes a time-lagged methodological design; data was gathered from 544 Indian IT employees. Additionally, PLS-SEM was used to carry out the aforementioned moderation-mediation analysis.

Findings

All the hypotheses proposed were confirmed. It was found that technostress significantly impacts employees’ turnover intention. Additionally, work-exhaustion does mediate the relationship between technostress and employees’ turnover intention. Furthermore, PsyCap did play the role of a moderator between Technostress and work-exhaustion.

Practical implications

This paper provides an augmented understanding of technostress in IT organizations and highlights the role of personal resources in aiding employees’ to deal with technostress.

Originality/value

This study is one of the early studies to highlight the role of positive psychological capital in mitigating the impact of technology-induced exhaustion and employees’ turnover intention.

查看原文本刊更多论文

研究技术压力与离职意向之间的关系：印度信息管理背景下心理素质的调节作用

目的最近的大流行病（COVID-19）和信息通信技术的不断进步导致了技术压力的增加。在此基础上，本研究试图探讨技术压力如何在工作枯竭的中介作用下影响员工的离职意向。作者从工作需求-资源理论的视角出发，还旨在研究积极心理资本（PsyCap）在技术压力和工作枯竭之间起到的调节作用。研究结果所有提出的假设都得到了证实。研究发现，技术压力会对员工的离职意向产生重大影响。此外，工作精疲力竭也对技术压力与员工离职意向之间的关系起到了调节作用。本文加深了人们对 IT 组织中技术压力的理解，并强调了个人资源在帮助员工应对技术压力方面的作用。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Enterprise Information Management Multiple-

CiteScore

14.80

自引率

6.20%

发文量

期刊介绍： The Journal of Enterprise Information Management (JEIM) is a significant contributor to the normative literature, offering both conceptual and practical insights supported by innovative discoveries that enrich the existing body of knowledge. Within its pages, JEIM presents research findings sourced from globally renowned experts. These contributions encompass scholarly examinations of cutting-edge theories and practices originating from leading research institutions. Additionally, the journal features inputs from senior business executives and consultants, who share their insights gleaned from specific enterprise case studies. Through these reports, readers benefit from a comparative analysis of different environmental contexts, facilitating valuable learning experiences. JEIM's distinctive blend of theoretical analysis and practical application fosters comprehensive discussions on commercial discoveries. This approach enhances the audience's comprehension of contemporary, applied, and rigorous information management practices, which extend across entire enterprises and their intricate supply chains.