Cornell Hospitality Quarterly最新文献_第3页

Heroes Rise in Tough Times: The Role of Ethical Idealism, Empathy, and Firm Responses to the COVID-19 Pandemic 艰难时刻崛起的英雄：道德理想主义、移情作用以及应对 COVID-19 大流行的坚定措施

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-12-08 DOI: 10.1177/19389655231214706

Y. Kang, T. Legendre, Seonjeong (Ally) Lee, Melissa A. Baker

{"title":"Heroes Rise in Tough Times: The Role of Ethical Idealism, Empathy, and Firm Responses to the COVID-19 Pandemic","authors":"Y. Kang, T. Legendre, Seonjeong (Ally) Lee, Melissa A. Baker","doi":"10.1177/19389655231214706","DOIUrl":"https://doi.org/10.1177/19389655231214706","url":null,"abstract":"During crises, hospitality firms practice a range of coping strategies such as laying-off or furloughing employees to cope with financial pressure (denying strategy) to cutting CEOs’ salaries to maintain jobs for employees (rebuilding strategy). While firms are still managing the effects of the pandemic, it is unclear how consumers judge how firms respond to crises. This study applies signaling theory to investigate how consumers’ ethical idealism influences customers emotional and behavioral responses of firm crisis responses. Study 1 conducts a 2 (crisis response: denying vs. rebuilding) × 2 ethical idealism (low vs. high) quasi between-subjects design experiment to examine the two-way interaction effects on purchase intention, brand support, and positive word of mouth. Study 2 examines the effect of empathy as a key mediator, using a moderated mediation model. Study 1 results show that although negative intentions were not observed toward denying strategies, consumers’ purchase intention, brand support, and positive word-of-mouth were elevated when rebuilding strategies are employed among consumers with high ethical idealism. Study 2 results find that consumers with high ethical idealism are more empathetic to the companies’ rebuilding responses, thus greater behavioral intentions were witnessed.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":"37 18","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138589046","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How to Reduce Hotel Employees’ Workplace Deviant Behavior? The Roles of Paternalistic Leadership and Regulatory Foci 如何减少酒店员工的职场偏差行为？家长式领导和监管重点的作用

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-12-06 DOI: 10.1177/19389655231214752

Wen-Long Zhuang, Shih-Shuo Yeh, Giun-Ting Yeh, T. Huan

引用次数: 0

Consumers’ Intentions to Use Contact-Reducing Technologies in Restaurants 消费者在餐厅使用减少接触技术的意愿

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-12-06 DOI: 10.1177/19389655231214719

C. Morosan, Nefike Gunden Sorathia

引用次数: 0

The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial 餐厅菜单卡路里标签对餐厅收入和利润的影响：来自随机对照试验的证据

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-12-06 DOI: 10.1177/19389655231214746

Alex M. Susskind, Barton Willage, John Cawley

{"title":"The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial","authors":"Alex M. Susskind, Barton Willage, John Cawley","doi":"10.1177/19389655231214746","DOIUrl":"https://doi.org/10.1177/19389655231214746","url":null,"abstract":"In 2018, the United States implemented a nationwide law requiring chain restaurants with more than 20 units to post calorie counts next to each of their menu items. Previously, individual cities, counties, and states had passed such laws, and certain chains had voluntarily posted calorie counts. Despite the widespread nature of this practice, the effect of calorie counts on restaurant outcomes is still not well understood. This paper estimates the impact of restaurant menu calorie labels on four important outcomes: 1) restaurant revenue; 2) restaurant profit; 3) the labor time of kitchen staff; and 4) patrons’ support for calorie labels. We estimate these impacts by conducting a randomized controlled experiment in two full-service restaurants. The results indicate that posting calorie counts on menus has no detectable negative impact on restaurants – the impacts on revenue, profit, and labor time are indistinguishable from zero. Moreover, exposure to the labels increases patrons’ support of restaurant menu calorie labels by 14.3% and reduces their opposition to them by 27.1%. Altogether, these results suggest that posting calorie counts does not harm restaurants, and are appealing to consumers.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":"55 8","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138595625","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Impact of Socialization Tactics on Socialization-Specific Adjustment Via PsyCap: A Lens of COR Theory 社会化策略对通过 PsyCap 进行特定社会化适应的影响：COR 理论的视角

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-12-06 DOI: 10.1177/19389655231214757

Zibin Song, Kaye Chon, Yutian Wang, Zhen Wei

引用次数: 0

How Have Predictors of Engagement in Tourism Crisis Planning and Preparedness Changed in More Than a Decade? 十多年来，参与旅游危机规划和准备的预测因素发生了哪些变化？

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-12-06 DOI: 10.1177/19389655231214721

Lori Pennington-Gray, Mina Kim

引用次数: 0

A Journey From Customer Acquisition to Retention: An Integrative Model for Guiding Future Gaming Marketing Research 从获取客户到留住客户的旅程：指导未来游戏营销研究的综合模型

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-12-05 DOI: 10.1177/19389655231214718

Jovanie Tuguinay, Catherine Prentice, Brent Moyle, Sera Vada, Scott Weaven

引用次数: 0

The Role of Hubris in Explaining Tourism Policy Failure: Some Observations and New Research Directions 傲慢在解释旅游政策失败中的作用:一些观察和新的研究方向

4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-11-10 DOI: 10.1177/19389655231212201

Rhodri Thomas

引用次数: 0

Breaking the Invisible Chains With Policy: How Insurance Companies Can Help End Human Trafficking in the Hotel Industry 用政策打破无形的链条:保险公司如何帮助结束酒店行业的人口贩卖

4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-11-10 DOI: 10.1177/19389655231209698

John Ludlow, Alexandros Paraskevas

{"title":"Breaking the Invisible Chains With Policy: How Insurance Companies Can Help End Human Trafficking in the Hotel Industry","authors":"John Ludlow, Alexandros Paraskevas","doi":"10.1177/19389655231209698","DOIUrl":"https://doi.org/10.1177/19389655231209698","url":null,"abstract":"Human trafficking in the hotel industry represents a hidden threat that demands decisive action. Despite public commitments, the sector’s initiatives remain inconsistent, and a wave of lawsuits imposes both financial and reputational risks. Through analysis of relevant legislation and case law, the article demonstrates hotels’ potential liability as venues enabling trafficking. However, inconsistent self-regulation and lawsuits reveal limited progress. The authors advocate for insurance companies to play a pivotal role in combatting human trafficking in the hotel industry by strategically adjusting coverage provisions. They trace the historical influence of insurers on the trajectory of slavery when 18th-century British insurers’ actions contributed to the rise of abolitionism and argue that similar private regulation today can incentivize hotels’ proactive measures against trafficking. The article proposes that insurers possess diverse tools, including exclusions, premium adjustments, auditing, and loss prevention, to compel action rather than complacency. Mandated self-insured retentions can also hold hotels financially accountable for their negligence. However, relying solely on pricing alterations faces challenges due to market competition and inconsistent judicial rulings on liability exclusions. Ultimately, addressing this complex issue requires a collaborative, multi-stakeholder approach. Government fines and prosecutions can further incentivize self-disclosure and cooperation, while publicized settlements can promote transparency and empower consumers to make informed choices for hotel venues. This combined framework can transition hotels from passive enablers to active contributors in the fight against human trafficking, fulfilling their duty of care and catalyzing meaningful progress against human exploitation.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":" 653","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135186218","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Are Out-of-State Players the Target Market? A Geospatial Analysis of the Gambling Export Strategy in the United States 州外玩家是目标市场吗?美国赌博出口战略的地理空间分析

4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-11-06 DOI: 10.1177/19389655231209909

Kahlil S. Philander

{"title":"Are Out-of-State Players the Target Market? A Geospatial Analysis of the Gambling Export Strategy in the United States","authors":"Kahlil S. Philander","doi":"10.1177/19389655231209909","DOIUrl":"https://doi.org/10.1177/19389655231209909","url":null,"abstract":"Anecdotal evidence suggests that gambling venues are often placed in locations to attract players from outside the jurisdiction, as part of a gambling export strategy. This strategy may be appealing, as it can simultaneously increase local economic impacts while decreasing the proportional share of social costs to the host jurisdiction. This study examines the relative use of the gambling export strategy in the United States by developing a geospatial model of potential U.S. consumer demand to understand whether casinos are systematically located to attract out-of-state players. Based on 1,481 gambling venues found in the country, our naïve model indicates that 31.7% of potential demand in the United States is closer to an out-of-state casino than an in-state casino. Our discount model that accounts for distance indicates that this translates to 20.7% of potential demand in the United States. The results show significant difference at the state level, with out-of-state potential demand estimates ranging from 0% to 71.2%. These findings suggest that there may be further development in the U.S. gambling market as jurisdictions seek to recapture their own residents who are gambling out-of-state.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":"44 22","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135681989","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0