Cornell Hospitality Quarterly最新文献_第3页

Reducing the Bias in Online Reviews Using Propensity Score Adjustment 利用倾向得分调整减少在线评论中的偏差

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2024-01-08 DOI: 10.1177/19389655231223364

Saram Han, Daria Mikhailova

{"title":"Reducing the Bias in Online Reviews Using Propensity Score Adjustment","authors":"Saram Han, Daria Mikhailova","doi":"10.1177/19389655231223364","DOIUrl":"https://doi.org/10.1177/19389655231223364","url":null,"abstract":"Online hotel reviews on platforms like TripAdvisor are crucial in shaping customer choices and steering business strategies in the hospitality sector. However, the effectiveness of these platforms is partially hindered by the self-selection bias found in voluntary reviews. This bias can create false expectations and unsatisfactory experiences, mainly as the feedback generally comes from a non-representative group of self-motivated reviewers (SMRs). A common strategy to mitigate this bias is increasing the number of reviews through customer surveys, generating retailer-prompted reviews (RPRs). However, these RPRs, despite reducing selection bias, tend to lack the depth and insight of SMRs, resulting in a credibility gap and reduced representativeness. To address this, our study presents a novel approach using the propensity score adjustment (PSA) technique. This method leverages the distribution of RPRs to refine the accuracy of text data from SMRs, aiming to enhance the reliability and representativeness of online reviews. By combining the strengths of both RPRs and SMRs, we aim to create an online review environment that is both accurate and reliable. In conclusion, this research marks an important step toward improving online review platforms, aiming for a more transparent and trustworthy environment for reviews.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2024-01-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139448290","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Review Ratings, Sentiment in Review Comments, and Restaurant Profitability: Firm-Level Evidence 评论评级、评论意见中的情绪与餐厅盈利能力：公司层面的证据

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-12-21 DOI: 10.1177/19389655231214758

Saddam Abdullah, P. Van Cauwenberge, Heidi Vander Bauwhede, Peter O’Connor

{"title":"Review Ratings, Sentiment in Review Comments, and Restaurant Profitability: Firm-Level Evidence","authors":"Saddam Abdullah, P. Van Cauwenberge, Heidi Vander Bauwhede, Peter O’Connor","doi":"10.1177/19389655231214758","DOIUrl":"https://doi.org/10.1177/19389655231214758","url":null,"abstract":"This article examines the effect of user review ratings and sentiment in review comments on restaurant profitability. In addition, the effects of sentiment in review comments in a local versus a foreign language are compared. User sentiments are mined from 63,904 Dutch and 42,980 English TripAdvisor review comments for restaurants in Flanders (the Dutch-speaking region of Belgium). The article exploits the availability of detailed firm-level financial reports, which are mandatory for all Belgian companies. This facilitates the investigation of bottom-line profitability, which is the ultimate measure of success, and at the same time, the inclusion of firm-specific control variables in the regression analyses. Findings suggest positive sentiment toward restaurants in general and that variations in sentiment impact profitability. Sentiment in review comments is highly significant and has a larger impact than review ratings. In addition, comments in the local language (Dutch) are more impactful than comments in a global language (English). Overall results suggest that, rather than focusing solely on quantitative ratings, restaurateurs should focus on users’ qualitative review comments, actively managing them to help drive restaurant performance. To the authors’ knowledge, this is the first study to empirically assess how review ratings, sentiment in review comments, and language of review comments impact bottom-line restaurant performance, adding to the literature supporting proactive online reputation management.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-12-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138950090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Perceptions and Acceptance of Cashless Gambling Technology: An Empirical Study of U.S. and Australian Consumers 对无现金赌博技术的看法和接受程度：对美国和澳大利亚消费者的实证研究

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-12-14 DOI: 10.1177/19389655231216123

Jungsun (Sunny) Kim, Anthony F. Lucas

{"title":"Perceptions and Acceptance of Cashless Gambling Technology: An Empirical Study of U.S. and Australian Consumers","authors":"Jungsun (Sunny) Kim, Anthony F. Lucas","doi":"10.1177/19389655231216123","DOIUrl":"https://doi.org/10.1177/19389655231216123","url":null,"abstract":"There is a paucity of theory-driven research investigating the factors influencing consumer acceptance of cashless gambling technology. Thus, the purpose of this study is to explore whether the six constructs in the Unified Theory of Acceptance and Use of Technology 2 (i.e., performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, and price-value) significantly influence intention to use cashless gambling technology. This work further examined important determinants of performance expectancy and effort expectancy, based on the Technology Acceptance Model 3. Survey responses were collected from U.S. consumers who had gambled at a land-based casino in the United States, and Australian consumers who had gambled at a club/casino in Australia in the preceding 12 months. The data were analyzed via confirmatory factor analysis and structural equation modeling. We found that social influence and price-value significantly influenced the intention to use cashless gambling technology. Performance expectancy was found to be an important predictor of behavioral intention. The results identified effort expectancy and hedonic motivation as key determinants of performance expectancy. Facilitating conditions and hedonic motivation were found to be significant determinants of effort expectancy. Our findings reveal new avenues of exploration in the emerging field of cashless technology within the hospitality/gaming sector. Finally, this study provides recommendations for hospitality/gaming operators and vendors seeking to enhance customer perceptions and acceptance of cashless technology.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-12-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139002959","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Disability Employment in the Hospitality Industry: A Systematic Literature Review 酒店业的残疾人就业问题：系统性文献综述

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-12-09 DOI: 10.1177/19389655231214744

A. Manoharan, Claire Hutchinson, Gerrit J. M. Treuren, Juan M. Madera

{"title":"Disability Employment in the Hospitality Industry: A Systematic Literature Review","authors":"A. Manoharan, Claire Hutchinson, Gerrit J. M. Treuren, Juan M. Madera","doi":"10.1177/19389655231214744","DOIUrl":"https://doi.org/10.1177/19389655231214744","url":null,"abstract":"The hospitality industry employs people with disabilities; however, as an emerging research area, little is known about the antecedents, experience, and consequences of disability employment in the sector. To address this gap, this article provides a systematic literature review of the peer-reviewed literature to improve the understanding of the employment of people with disability in the hospitality sector. This review analyzes papers published between 1990 and 2021 reporting on organizational programs established to increase the recruitment and retention of employees with disabilities. This resulted in 36 papers for systematic review analysis and answers three essential questions regarding employer initiatives to promote the employment of people with disabilities, barriers and facilitators to the employment of people with disabilities, and benefits and challenges of employing people with disabilities in the hospitality sector. Our review provides a conceptual framework that integrates the present body of literature. This review also identifies a future research agenda for the future study of disability employment in hospitality organizations by outlining five gaps in the literature, which include theoretical rigor, expansion of disability employment research scope, country context, methodological improvement, and disability diversity management.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-12-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138585707","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Heroes Rise in Tough Times: The Role of Ethical Idealism, Empathy, and Firm Responses to the COVID-19 Pandemic 艰难时刻崛起的英雄：道德理想主义、移情作用以及应对 COVID-19 大流行的坚定措施

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-12-08 DOI: 10.1177/19389655231214706

Y. Kang, T. Legendre, Seonjeong (Ally) Lee, Melissa A. Baker

{"title":"Heroes Rise in Tough Times: The Role of Ethical Idealism, Empathy, and Firm Responses to the COVID-19 Pandemic","authors":"Y. Kang, T. Legendre, Seonjeong (Ally) Lee, Melissa A. Baker","doi":"10.1177/19389655231214706","DOIUrl":"https://doi.org/10.1177/19389655231214706","url":null,"abstract":"During crises, hospitality firms practice a range of coping strategies such as laying-off or furloughing employees to cope with financial pressure (denying strategy) to cutting CEOs’ salaries to maintain jobs for employees (rebuilding strategy). While firms are still managing the effects of the pandemic, it is unclear how consumers judge how firms respond to crises. This study applies signaling theory to investigate how consumers’ ethical idealism influences customers emotional and behavioral responses of firm crisis responses. Study 1 conducts a 2 (crisis response: denying vs. rebuilding) × 2 ethical idealism (low vs. high) quasi between-subjects design experiment to examine the two-way interaction effects on purchase intention, brand support, and positive word of mouth. Study 2 examines the effect of empathy as a key mediator, using a moderated mediation model. Study 1 results show that although negative intentions were not observed toward denying strategies, consumers’ purchase intention, brand support, and positive word-of-mouth were elevated when rebuilding strategies are employed among consumers with high ethical idealism. Study 2 results find that consumers with high ethical idealism are more empathetic to the companies’ rebuilding responses, thus greater behavioral intentions were witnessed.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138589046","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How to Reduce Hotel Employees’ Workplace Deviant Behavior? The Roles of Paternalistic Leadership and Regulatory Foci 如何减少酒店员工的职场偏差行为？家长式领导和监管重点的作用

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-12-06 DOI: 10.1177/19389655231214752

Wen-Long Zhuang, Shih-Shuo Yeh, Giun-Ting Yeh, T. Huan

引用次数: 0

Consumers’ Intentions to Use Contact-Reducing Technologies in Restaurants 消费者在餐厅使用减少接触技术的意愿

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-12-06 DOI: 10.1177/19389655231214719

C. Morosan, Nefike Gunden Sorathia

引用次数: 0

The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial 餐厅菜单卡路里标签对餐厅收入和利润的影响：来自随机对照试验的证据

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-12-06 DOI: 10.1177/19389655231214746

Alex M. Susskind, Barton Willage, John Cawley

{"title":"The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial","authors":"Alex M. Susskind, Barton Willage, John Cawley","doi":"10.1177/19389655231214746","DOIUrl":"https://doi.org/10.1177/19389655231214746","url":null,"abstract":"In 2018, the United States implemented a nationwide law requiring chain restaurants with more than 20 units to post calorie counts next to each of their menu items. Previously, individual cities, counties, and states had passed such laws, and certain chains had voluntarily posted calorie counts. Despite the widespread nature of this practice, the effect of calorie counts on restaurant outcomes is still not well understood. This paper estimates the impact of restaurant menu calorie labels on four important outcomes: 1) restaurant revenue; 2) restaurant profit; 3) the labor time of kitchen staff; and 4) patrons’ support for calorie labels. We estimate these impacts by conducting a randomized controlled experiment in two full-service restaurants. The results indicate that posting calorie counts on menus has no detectable negative impact on restaurants – the impacts on revenue, profit, and labor time are indistinguishable from zero. Moreover, exposure to the labels increases patrons’ support of restaurant menu calorie labels by 14.3% and reduces their opposition to them by 27.1%. Altogether, these results suggest that posting calorie counts does not harm restaurants, and are appealing to consumers.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138595625","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Impact of Socialization Tactics on Socialization-Specific Adjustment Via PsyCap: A Lens of COR Theory 社会化策略对通过 PsyCap 进行特定社会化适应的影响：COR 理论的视角

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-12-06 DOI: 10.1177/19389655231214757

Zibin Song, Kaye Chon, Yutian Wang, Zhen Wei

引用次数: 0

How Have Predictors of Engagement in Tourism Crisis Planning and Preparedness Changed in More Than a Decade? 十多年来，参与旅游危机规划和准备的预测因素发生了哪些变化？

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2023-12-06 DOI: 10.1177/19389655231214721

Lori Pennington-Gray, Mina Kim

引用次数: 0