Cornell Hospitality Quarterly最新文献

Job Mobility in the Time of Recovery: An Examination of How Job Threats Influence Turnover Intentions 复苏时期的工作流动性：工作威胁如何影响离职意向的研究

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2024-09-18 DOI: 10.1177/19389655241276498

Sean McGinley

引用次数: 0

Consumer Reactions to Drip Pricing: The Moderating Effect of Price Fairness in the Sharing Economy Accommodation 消费者对滴滴定价的反应：共享经济住宿中价格公平性的调节作用

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2024-09-14 DOI: 10.1177/19389655241271328

Emi Moriuchi, Samantha Murdy

{"title":"Consumer Reactions to Drip Pricing: The Moderating Effect of Price Fairness in the Sharing Economy Accommodation","authors":"Emi Moriuchi, Samantha Murdy","doi":"10.1177/19389655241271328","DOIUrl":"https://doi.org/10.1177/19389655241271328","url":null,"abstract":"With the growth of the sharing economy, consumers are price-shopping for their travel plans. Drip pricing is a concept practiced in specific service industries but is understudied in the sharing economy. This study aims to examine the effect of pricing presentation on consumer’s intention to stay at an accommodation in a sharing economy context. Two studies were conducted. Study 1 tests the research framework and the effect of drip pricing versus partitioned pricing. Study 2 investigates the effect of perceived price fairness. Consistent in all two studies, consumers prefer partitioned pricing over drip pricing in the sharing economy context. Perceived price fairness moderates the hypothesized relationships, suggesting this moderating factor can be used to overcome the provider-imposed pricing presentations and attenuate the negative effect it has on staying intentions. The findings in this study help sharing economy hosts to better understand how to overcome the dictated pricing presentations on the platform. Based on the results, the pricing of the service fee is an important factor to ensure that customers will book their stay. This research advances the investigation of pricing presentation in a sharing economy context. A new moderator perceived fairness was identified as a strong moderator for consumers to stay in a sharing economy.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":"210 1","pages":""},"PeriodicalIF":3.5,"publicationDate":"2024-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142261101","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Mergers and Acquisitions, CEO Compensation, and Corporate Governance in the Hospitality and Tourism Industry 酒店与旅游业的并购、首席执行官薪酬和公司治理

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2024-09-10 DOI: 10.1177/19389655241271398

Yuan Li, Manisha Singal

{"title":"Mergers and Acquisitions, CEO Compensation, and Corporate Governance in the Hospitality and Tourism Industry","authors":"Yuan Li, Manisha Singal","doi":"10.1177/19389655241271398","DOIUrl":"https://doi.org/10.1177/19389655241271398","url":null,"abstract":"Drawing on agency theory, we explore the relationship between mergers and acquisitions (M&As) and chief executive officer (CEO) compensation in the hospitality and tourism (HT) industry. Specifically, we investigate whether growth via acquisitions, a popular strategy in the HT industry, is influenced by CEO compensation. Using a sample of HT and non-HT firms for comparison from 1992 to 2019, we find that CEO compensation is significantly higher after acquisitions for both HT and non-HT firms. However, when controlling for common compensation determinants, CEO compensation is significantly higher in HT firms but not in non-HT firms. Surprisingly, in our sample, corporate governance is not significantly related to changes in CEO compensation post-acquisition. In addition, while the fraction of cash-based compensation is negatively related to M&A propensity in both HT and non-HT firms, the fraction of equity-based compensation is unrelated to M&A propensity in HT firms. Our study fills an important gap in the sparse literature on the link between M&A and CEO compensation in the HT industry, providing theoretical implications for future research and managerial implications for boards of directors to design compensation plans that align the interests of managers and shareholders.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":"5 1","pages":""},"PeriodicalIF":3.5,"publicationDate":"2024-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142220080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Hotel Employee Engagement During the Pandemic: A Mixed-Method Approach 大流行病期间酒店员工的参与度：混合方法

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2024-09-07 DOI: 10.1177/19389655241276511

Shi (Tracy) Xu, Mark Ashton, Yanning Li, Gregor Staunton, Yu (Kevin) Li

{"title":"Hotel Employee Engagement During the Pandemic: A Mixed-Method Approach","authors":"Shi (Tracy) Xu, Mark Ashton, Yanning Li, Gregor Staunton, Yu (Kevin) Li","doi":"10.1177/19389655241276511","DOIUrl":"https://doi.org/10.1177/19389655241276511","url":null,"abstract":"Many hotel organizations were helping their employees remain engaged in the workplace during the pandemic. From the perspective of social exchange theory, the antecedents and outcome of this engagement were explored in two studies. A qualitative interview investigation of U.K. hotel employee engagement as reported by Senior Managers ( n = 9) was carried out in Study 1 from which a theoretical model to investigate the antecedents and outcome of this engagement was developed, and tested with U.K. hotel employees ( n = 163) in Study 2, with both studies conducted sequentially during the pandemic. Study 1 found that the emergence of new methods and styles of communication, the provision of and increased access to training, and employees’ adaptation to changes positively facilitated employee engagement through the pandemic. Results of Study 2 suggested that employee resilience, perceived communication quality, and workplace health and safety training are positively related to employee engagement, which in turn improves employee performance. This research enhances the theoretical understanding of the personal factor (i.e., employee resilience) and situational factors (i.e., perceived communication quality, and workplace health and safety training) that help enhance employee engagement and ultimately improve performance. The practical implications of the study propose means of effective communication with employees, mechanisms to bolster employee resilience and proactive health and safety training and reinduction of employees ahead of their return to work with guests during times of extreme turbulence.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":"11 1","pages":""},"PeriodicalIF":3.5,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142220081","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Influence of Hotel Characteristics on Debt Servicing and Default in the U.S. Lodging Sector 酒店特征对美国酒店业偿债和违约的影响

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2024-08-02 DOI: 10.1177/19389655241267241

Amrik Singh, John W. O’Neill, Peng Liu

引用次数: 0

From the Editor 编辑的话

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2024-07-26 DOI: 10.1177/19389655241259318

Chris Anderson

引用次数: 0

Racial Discrimination Against Service Employees: The Influence of Managers and Employees’ Responses 对服务业员工的种族歧视：管理者的影响和员工的反应

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2024-07-25 DOI: 10.1177/19389655241264470

Bongki Woo, Kawon Kim

引用次数: 0

Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work 酒店业一线员工：工作中情绪管理的元分析

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2024-05-13 DOI: 10.1177/19389655241249605

Lenna V. Shulga, James A. Busser, Denise H. R. Molintas

{"title":"Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work","authors":"Lenna V. Shulga, James A. Busser, Denise H. R. Molintas","doi":"10.1177/19389655241249605","DOIUrl":"https://doi.org/10.1177/19389655241249605","url":null,"abstract":"The main purpose of this study was to summarize extant empirical findings on how front-line service employees experience and manage emotions at work. When consolidated, the research on front-line employee emotions revealed mixed and contradictory results and knowledge gaps on workplace challenges of service-oriented employees. The PRISMA were followed for study selection, and the appraisal theory of emotions was used to classify the direct antecedents and outcomes of emotion management. To calculate meta-analytic effect sizes, comprehensive meta-analysis methodology wasapplied to analyze 79 studies (N=28,332). The summary effects of known antecedents, affective events (conflict, customer interactions), stimuli (personality characteristics), and workplace environment (support and display rules) on front-line employees’ emotion management were more modest than previously indicated. Organization, supervisor, and coworker support were found to be a moderator between conflict and employees’ emotion management. The most-researched outcomes of emotion management (burnout and job performance) also showed only modest effect sizes. Job satisfaction was a moderator between emotion management and job performance. The relationship between emotion management and customer-related antecedents and outcomes showed modest to small effect sizes. These results contribute to the ATE and highlight the knowledge gap on how customer emotions and behaviors affect front-line employees’ ability to manage their emotions and provide quality customer service and, in turn, how employee’s transference of emotions might influence customer satisfaction, loyalty, and trust. Managers should provide necessary support to mitigate the impact of affective events that may influence how front-line employees manage emotions at work to increase job satisfaction and performance.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":"33 1","pages":""},"PeriodicalIF":3.5,"publicationDate":"2024-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140929840","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Sexual Harassment, Negative Emotions, and Turnover Intention in the Restaurant Industry: The Moderating Effect of Pay Satisfaction 餐饮业中的性骚扰、负面情绪和离职意向：薪酬满意度的调节作用

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2024-04-13 DOI: 10.1177/19389655241241472

Jessica Vieira de Souza Meira, Jeong-Yeol Park, S. Kyle Hight, Diego Bufquin, Robin M. Back

{"title":"Sexual Harassment, Negative Emotions, and Turnover Intention in the Restaurant Industry: The Moderating Effect of Pay Satisfaction","authors":"Jessica Vieira de Souza Meira, Jeong-Yeol Park, S. Kyle Hight, Diego Bufquin, Robin M. Back","doi":"10.1177/19389655241241472","DOIUrl":"https://doi.org/10.1177/19389655241241472","url":null,"abstract":"Sexual harassment in the workplace remains one of the most significant issues affecting the hospitality sector today. In particular, scholars need to better understand why some employees choose to remain employed by a company despite experiencing such harassment. Drawing from appraisal theory and social exchange theory, the goal of this study is to investigate the mediating effects of negative emotions (i.e., shame and anger) on the relationship between sexual harassment and turnover intention, and the moderating effect of pay satisfaction on the relationship between such negative emotions and turnover intention. Data were collected from 500 full-time restaurant employees in the United States. Using structural equation modeling (SEM), all direct effects were supported, except for the impact of shame on turnover intention. Moreover, anger mediated the relationship between sexual harassment and turnover intention, and pay satisfaction moderated the relationship between anger and turnover intention. Practical and theoretical implications are discussed in detail.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":"40 1","pages":""},"PeriodicalIF":3.5,"publicationDate":"2024-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140569494","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A Systematic Literature Review of Authentic Leadership in Tourism and Hospitality: A Call for Future Research 关于旅游业和酒店业真实领导力的系统性文献综述：对未来研究的呼吁

IF 3.5 4区管理学

Cornell Hospitality Quarterly Pub Date : 2024-04-02 DOI: 10.1177/19389655241241471

Giang Hoang, Tuan Trong Luu, Mingjun Yang

{"title":"A Systematic Literature Review of Authentic Leadership in Tourism and Hospitality: A Call for Future Research","authors":"Giang Hoang, Tuan Trong Luu, Mingjun Yang","doi":"10.1177/19389655241241471","DOIUrl":"https://doi.org/10.1177/19389655241241471","url":null,"abstract":"In recent tourism and hospitality literature, there has been a surge in research endeavors that center on the construct of authentic leadership. Given this increasing interest, our study reviews the empirical studies on authentic leadership in tourism and hospitality to provide a comprehensive framework and research agenda of this leadership style in these contexts. Through a systematic selection process using predefined inclusion and exclusion criteria, we obtained a sample of 37 empirical studies. Following the content analysis approach, we analyzed and synthesized the research results from these studies. Our review makes several critical contributions to the literature. First, our study casts light upon the divergent conceptualizations and approaches used for defining and measuring authentic leadership in the tourism and hospitality literature, thereby enhancing the depth of understanding of this multifaceted construct. Second, we present an overview of the theoretical frameworks and research designs employed in this domain. Third, we present a nomological network of authentic leadership in tourism and hospitality, highlighting the outcomes, moderators, and mediators. Based on these findings, directions for further studies are suggested to address the identified gaps in the literature. We also proposed several practical implications for managers and firms in tourism and hospitality industries to help leaders effectively influence their employees through their authentic behavior.","PeriodicalId":47888,"journal":{"name":"Cornell Hospitality Quarterly","volume":"202 1","pages":""},"PeriodicalIF":3.5,"publicationDate":"2024-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140569377","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0