Sexual Harassment, Negative Emotions, and Turnover Intention in the Restaurant Industry: The Moderating Effect of Pay Satisfaction

IF 3.4 4区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Cornell Hospitality Quarterly Pub Date : 2024-04-13 DOI:10.1177/19389655241241472

Jessica Vieira de Souza Meira, Jeong-Yeol Park, S. Kyle Hight, Diego Bufquin, Robin M. Back

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Abstract

Sexual harassment in the workplace remains one of the most significant issues affecting the hospitality sector today. In particular, scholars need to better understand why some employees choose to remain employed by a company despite experiencing such harassment. Drawing from appraisal theory and social exchange theory, the goal of this study is to investigate the mediating effects of negative emotions (i.e., shame and anger) on the relationship between sexual harassment and turnover intention, and the moderating effect of pay satisfaction on the relationship between such negative emotions and turnover intention. Data were collected from 500 full-time restaurant employees in the United States. Using structural equation modeling (SEM), all direct effects were supported, except for the impact of shame on turnover intention. Moreover, anger mediated the relationship between sexual harassment and turnover intention, and pay satisfaction moderated the relationship between anger and turnover intention. Practical and theoretical implications are discussed in detail.

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餐饮业中的性骚扰、负面情绪和离职意向：薪酬满意度的调节作用

工作场所的性骚扰仍然是当今影响酒店业的最重要问题之一。特别是，学者们需要更好地理解为什么有些员工在遭受性骚扰后仍选择继续留在公司工作。本研究借鉴评估理论和社会交换理论，旨在探讨负面情绪（即羞愧和愤怒）对性骚扰和离职意向之间关系的中介效应，以及薪酬满意度对此类负面情绪和离职意向之间关系的调节效应。数据收集自美国 500 名全职餐厅员工。通过结构方程建模（SEM），除了羞耻感对离职意向的影响外，所有直接效应都得到了支持。此外，愤怒对性骚扰和离职意向之间的关系起到了中介作用，而薪酬满意度对愤怒和离职意向之间的关系起到了调节作用。本文详细论述了研究的现实意义和理论意义。

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来源期刊

Cornell Hospitality Quarterly Multiple-

CiteScore

8.50

自引率

2.90%

发文量

期刊介绍： Cornell Hospitality Quarterly (CQ) publishes research in all business disciplines that contribute to management practice in the hospitality and tourism industries. Like the hospitality industry itself, the editorial content of CQ is broad, including topics in strategic management, consumer behavior, marketing, financial management, real-estate, accounting, operations management, planning and design, human resources management, applied economics, information technology, international development, communications, travel and tourism, and more general management. The audience is academics, hospitality managers, developers, consultants, investors, and students.